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CCP Mitnal


C C P
Posted - 2008.06.20 00:26:00 - [1]
 

We are aware of problems that players are having connecting to Tranquility.

Specifically this thread and the amount of petitions our GMs are getting indicates there is an issue.

We will keep you updated and our Operations team are pulling out all the stops to get you this information.

We ask for your understanding and patience in the meanwhile.

You may wish to view the current state of the net's health, this is not a local issue.

Update:

The two ISPs named in the above link and Limelight are aware of the issue and are testing to discover the source and potential resolutions.

We are currently awaiting news from them.

Update 2: These issues appear to be cleared up. If this is incorrect, please make sure you post about it to let us know.

Billy Sastard
Amarr
Life. Universe. Everything.
Posted - 2008.06.20 00:30:00 - [2]
 

Edited by: Billy Sastard on 20/06/2008 00:30:21
Thanks for the official word.

and

CoolFIRSTCool

Alex Under
H A V O C
Against ALL Authorities
Posted - 2008.06.20 00:30:00 - [3]
 

Thanks for the Update. I've had nothing but problems since today's patch after downtime. Hope you guys find a quick solution.

Caligulus
Legion of Lost Souls
Posted - 2008.06.20 00:31:00 - [4]
 

Thanks for your efforts.

Whatever it is, it's getting worse. Dc'd thrice in 5 minutes now.

Theocrates
Posted - 2008.06.20 00:32:00 - [5]
 

the issue is here

DHB WildCat
Caldari Provisions
Posted - 2008.06.20 00:35:00 - [6]
 

I know every little bit of info helps. So here is what we have from our end.

- Only affecting our U.S. players. Im on the East coast and Kick on the West. We are losing connection a lot.

- Neither of us installed the patch, so it does not have anything to do with that.

-Im not on Saviss or Sprint, but am on ATT.

I hope this little bit helps out your investigation.

WildCat

Rob Rectum
Posted - 2008.06.20 00:37:00 - [7]
 

montreal canada here Sympatico Bell isp. You theory have no sense

Aramanan
Amarr
Silvermoon Industrial Technologies
Posted - 2008.06.20 00:39:00 - [8]
 

Who would have known the South Park eppisode concerning the internet dying was a prediction.

Maybe someone should shout hit the internets reset button with a large paperclip.

Nenai Nemutaimus
Posted - 2008.06.20 00:40:00 - [9]
 

Edited by: Nenai Nemutaimus on 20/06/2008 01:06:04
Verizon on Line DSL here - Disconnected continuously over past three or four hours - a least 8 DC. Pennsylvania, USA. Really makes playing unpleasant if not practically impossible. I hope this gets fixed pronto. Giving up for the day.Neutral

NN

Sirius88
Posted - 2008.06.20 00:40:00 - [10]
 

plz fix..

Theocrates
Posted - 2008.06.20 00:40:00 - [11]
 

The severe latency on the affected networks would affect any packet crossing nodes under their control. Any packet routed across 2 or more links, say close to the London DC where the Eve cluster is located, would be delayed or "lost". This would be true regardless of the packets point of origin.

Kimiyo Ishikawa
Posted - 2008.06.20 00:47:00 - [12]
 

That second link doesn't mean anything to me. Can someone translate into english?

Trig Onami
Caldari
Onami Corporation
Posted - 2008.06.20 00:50:00 - [13]
 

It means the ALIENS invaded Chicago, Illinois internet hub. Which is 25% of USA/Canada population are cut off from the world.. The worse part: we can't contact them.

Letouk Mernel
Caldari
Posted - 2008.06.20 00:52:00 - [14]
 

The server disconnects feel like packet loss to me, which means all of those affected must be going through that Level3 path, as it's the only one that's dropping packets.

Kelli Flay
Posted - 2008.06.20 00:57:00 - [15]
 

Here come all the armchair technicians. Rolling Eyes

Treean
Posted - 2008.06.20 00:59:00 - [16]
 

It appears to be centralized around 80.91.251.17 & 213.248.65.89 which are London gateway paths for US users to Tranq. I'm seeing cumulative packet losses of 20-40% intermittently between these 2 hops.

Zifrian
Deep Space Innovations
Posted - 2008.06.20 01:04:00 - [17]
 

In Washington DC and having intermittent drops and lag. Sometimes I make it through, sometimes not. Just on Autopilot right now too.

Vengal Seyhan
Minmatar
Sudden Buggery
Posted - 2008.06.20 01:05:00 - [18]
 

Originally by: Treean
It appears to be centralized around 80.91.251.17 & 213.248.65.89 which are London gateway paths for US users to Tranq. I'm seeing cumulative packet losses of 20-40% intermittently between these 2 hops.


Not just the US. I'm in Aussieland and I'm having exactly the same problem. (And apparently there are others as well - hearing reports of an Australian-based FC that's getting dumped every five minutes.... not fun while PvPing.)

It's probably affecting anyone outside of continental Europe.

CCP, pls fix the internet Laughing

PS - I'd really like it if, in a future release, you have a look at how the game handles instances of dropped signal like this: I'm guessing a lot of people will be losing ships because they'll be persisting in the game after their connection dies.

Gojyu
Ever Flow
Axiom Empire
Posted - 2008.06.20 01:13:00 - [19]
 


Quote:
It's probably affecting anyone outside of continental Europe.


It's not. I'm in australia as well and actually getting surprisingly good performance

Shiloe
Caldari
EVE University
Ivy League
Posted - 2008.06.20 01:18:00 - [20]
 

Edited by: Shiloe on 20/06/2008 01:21:00
I'm in a Corp that is multi-national, so far people with the connection problem tonight are from Central-US, UK, Bulgaria and New Zealand. This appears to be worldwide and not localized to a specific country. No one reports having this connection problem prior to this mornings Downtime.

Other members in the same locales listed, other than the one we have in Bulgaria, report no connectivity disconnects, but everyone is experiencing higher occurances of lag.

Hope this helps.



Seeker Danonai
Posted - 2008.06.20 01:25:00 - [21]
 

Edited by: Seeker Danonai on 20/06/2008 01:27:52
Still discoing very often. Lost a probe for it (only a probe, I know, but I'm a newbie). Seems to me that it's only disconnecting from EVE, not sure what that means though because my knowledge of interweb workings is negligible. US-located here, as well.

Capt Aaron
Caldari
Heaven's Harvesters
Posted - 2008.06.20 01:32:00 - [22]
 

thanks dev team sorry I got mad

BhallSpawn
Posted - 2008.06.20 01:58:00 - [23]
 

Ranting is not permitted on the forums. ~Saint

SirSpectre
Gallente
Harbingers Of Destruction
Posted - 2008.06.20 02:03:00 - [24]
 

Originally by: BhallSpawn
Ranting is not permitted on the forums. ~Saint


Dude... I bet if CCP could fix this, they would. You are asking them to fix the internet. Last I heard "the internet" is not CCP's product, Eve is. Eve is fine and working, well good enough. Once you can cure cancer from your computer using a mouse and keyboard and any crumbs from inside your keyboard, CCP will be able to fix the internet.

Jin So
Burning Napalm
Northern Coalition.
Posted - 2008.06.20 02:10:00 - [25]
 

Originally by: DHB WildCat
I know every little bit of info helps. So here is what we have from our end.

- Only affecting our U.S. players. Im on the East coast and Kick on the West. We are losing connection a lot.

- Neither of us installed the patch, so it does not have anything to do with that.

-Im not on Saviss or Sprint, but am on ATT.

I hope this little bit helps out your investigation.

WildCat



Even though you don' thvae their service, yout isp is still going to use that backbone or server to make a connection to else where. So if there is a bottle neck at those to servers/backbones. Then at that point packets will be dropped and the server will more then likly go into a piroity mode, mean only important stuff will go throught (in theory)

BhallSpawn
Posted - 2008.06.20 02:14:00 - [26]
 

Edited by: BhallSpawn on 20/06/2008 02:14:51
apparently voicing dissatisfaction with a sub-standard service, and obvious improper allocation of company resources, isn't allowed.

paying customers aren't allowed to speak up it seems.

Shinux
Xenobytes
Stain Empire
Posted - 2008.06.20 02:23:00 - [27]
 

You have every right to post garbage, and others have every right to point out your inacuracies - this is how internet works. As for connection issues, that is how internet doesn't work.

Jin So
Burning Napalm
Northern Coalition.
Posted - 2008.06.20 02:26:00 - [28]
 

I removed the optional patch and logged back and for now i have not been disconnected, it may be the patch or a connection problem.

i did a tracrt and there was heavy latency once it got to the overseas area. I am in South Central USA

Baron VonBattlepants
Posted - 2008.06.20 02:28:00 - [29]
 

Edited by: Baron VonBattlepants on 20/06/2008 02:39:52
Originally by: BhallSpawn
Edited by: BhallSpawn on 20/06/2008 02:14:51
apparently voicing dissatisfaction with a sub-standard service, and obvious improper allocation of company resources, isn't allowed.

paying customers aren't allowed to speak up it seems.




So theres some ISP issue's deal with it and stop your moaning
CCP are working as hard as they can to fix it

BobbyCarter
Posted - 2008.06.20 02:29:00 - [30]
 

Edited by: BobbyCarter on 20/06/2008 02:29:49
Originally by: BhallSpawn
Edited by: BhallSpawn on 20/06/2008 02:14:51
apparently voicing dissatisfaction with a sub-standard service, and obvious improper allocation of company resources, isn't allowed.

paying customers aren't allowed to speak up it seems.



I didn't read your rant, but you seem to have missed the boat on this entire issue. This isn't CCPs fault, it's beyond their control. You want to rant about sub-standard service and improper allocation of company resources? Call your ISP and tell them whats up.

You're allowed to speak up, but if you're being an arrogant idiot, they have every right to censor you so you don't stupify the rest of their user base with your idiocy.


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