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Queen Killerz
Sebiestor Tribe
Posted - 2008.03.16 02:23:00 - [31]
 

shepherd's pie?

will you be announcing yourself to the forum as moderator. Or are filling in someone shoes for the BOSS man!

WINKS

Brainless Bimbo
Minmatar
Posted - 2008.03.16 02:24:00 - [32]
 

I wish the OP would actually READ the EULA of a peice of software, if he/she/it reads eve's they will pull foot out of mouth.

Does the OP protest and demand compensation everytime Microsoft's finest offerings fall over, get hijacked, infected etc, and if MS replies, what do they say/give you, OK OP?.

Real world... live in it please.

shepherd's pie
Posted - 2008.03.16 02:28:00 - [33]
 

Originally by: Queen Killerz
shepherd's pie?

will you be announcing yourself to the forum as moderator. Or are filling in someone shoes for the BOSS man!

WINKS


nah just these threads are normally so full of pumped up nerds fuming that they can't play internet spaceships that it makes easy trolling :P

I suppose it's like the pvp/pve duality, only the transposition here is of the 'fuming nerd trollers' qua the pvpers, furthermore...


KNOWN AS THE JAMS! all aboard all aboard whoa-ooooh !!!

Nova Fox
Gallente
Novafox Shipyards
Posted - 2008.03.16 02:28:00 - [34]
 

Edited by: Nova Fox on 16/03/2008 02:30:54
Ive gotten a ingame reimburstment about 4 days after the said ship loss.

The server was definetly 'hiccupping' that day and the game played rather strangely during the said time in a normally bearable system. It appears that it was my client not getting all the information the server was dealing with which of course lead to could have been a preventable death on my end had I received all the information.

Sorta funny to see your ship die with the modules getting damaged first then your armor and hull dropping while you still have full shields and hits the damage indicator was still reflecting hits normally made on shields.

The only thing I didnt like about the reimburstment was having to pick it up in jita, a station I made a short trip to sell off alot of goods I've collected over the last month (after losing a mission ship had nothing else better to do really), apperantly when they finally made the decision to complete the reimburstment I was still in station but moved to a system jumps away when it was replaced after downtime.

Queen Killerz
Sebiestor Tribe
Posted - 2008.03.16 02:34:00 - [35]
 

Originally by: Nova Fox
Edited by: Nova Fox on 16/03/2008 02:30:54
Ive gotten a ingame reimburstment about 4 days after the said ship loss.

The server was definetly 'hiccupping' that day and the game played rather strangely during the said time in a normally bearable system. It appears that it was my client not getting all the information the server was dealing with which of course lead to could have been a preventable death on my end had I received all the information.

Sorta funny to see your ship die with the modules getting damaged first then your armor and hull dropping while you still have full shields and hits the damage indicator was still reflecting hits normally made on shields.

The only thing I didnt like about the reimburstment was having to pick it up in jita, a station I made a short trip to sell off alot of goods I've collected over the last month (after losing a mission ship had nothing else better to do really), apperantly when they finally made the decision to complete the reimburstment I was still in station but moved to a system jumps away when it was replaced after downtime.


maybe they will give me my nighthawk back then!

MrTripps
Gallente
Hedonistic Squirrels
Posted - 2008.03.16 02:38:00 - [36]
 

Symantec is much worse. Their Muzak tech support hold music is a tool of the devil.

Inflexible
Shokei
Posted - 2008.03.16 02:43:00 - [37]
 

My experience with CCP customer service is very good. I always got professional and (mostly) reasonably fast answer to my petitions.

Thats true they should put more effort to stabilize server and slow down development of new features. But they still offer best MMO on market.

This is live game evolving to something bigger over time. If you don't like it, simply take your money and try something else - there are multiple MMORPGs which are virtually unchanged over years, being relatively stable and boring as hell.

Malcanis
Caldari
Vanishing Point.
The Initiative.
Posted - 2008.03.16 02:47:00 - [38]
 

Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.

Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.

Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.


CCP specifically say that you will not be reimbursed for lag losses.

Meanwhile, calm down. It's a video game.

Sven Sigmarsson
Posted - 2008.03.16 02:50:00 - [39]
 

One thing I'd like CCP to do to show they're trying, is to announce things like, how many ISK spammers have been banned, isk buyers caught, petitions recieved and how many they've answered within a certain time. Then we'll be able to see that they're making an effort by giving us some feedback. All it would take is a little time to count up the petitions and sort them by category and post in a sticky once a month.

I'd also like to see some of the spurious petitions they get (Just for personal amusement).Laughing

Amarria Black
Clan Anthraxx
Posted - 2008.03.16 03:03:00 - [40]
 

Yep, the forums have officially hit another all-time low.

Driven
Caldari
Qantium
Superior Eve Engineering
Posted - 2008.03.16 03:10:00 - [41]
 

Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.

Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.

Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.


I'd call you a first class ****** but that would be an insult to second class ******s.

Please go play WoW, or online checkers, and maybe just go stare at a wall. Sounds like that is a lot more your speed.

Maybe I should type slower so you can read this.

shepherd's pie
Posted - 2008.03.16 03:18:00 - [42]
 

Originally by: Driven
Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.

Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.

Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.


I'd call you a first class ****** but that would be an insult to second class ******s.

Please go play WoW, or online checkers, and maybe just go stare at a wall. Sounds like that is a lot more your speed.

Maybe I should type slower so you can read this.



dude i thought micro cap booster bpos were taken out of the game perhaps you should get upto speed i dunno?? and stop stealing insults from your dad ok???

Considered
Caldari
Perkone
Posted - 2008.03.16 03:25:00 - [43]
 

Originally by: Noxzema Jacson

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.




Really?????

Someone from a company playing (and fixing any bugs they discover) their own game that they created...

Goodness me...what is the world coming to. Cool

So...every once in a while 40k players on 1 server causes it to slow down and sometimes crash....name me 1 server that is never down, has 100% uptime, and holds 40k players.



cnuchavez
Caldari
Clearspace Operations
Libertas Fidelitas
Posted - 2008.03.16 03:29:00 - [44]
 

Edited by: cnuchavez on 16/03/2008 03:36:10
Edited by: cnuchavez on 16/03/2008 03:33:11
Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.

Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.

Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.


Please get a grip. I know your $1.20 of financial impaction from the patch being down for a couple of days can be a huge waste to a basement nerd janitor with no real job that play video games all day long, but you really need to
1. move out of your parents house
2. stop blowing simple things out of proportion
3. go outside.

eves down a few days after a patch and you treat it like someone came to your house and ****d you. Get a grip on reality. Most people hung out with their friends and went to various social events while the game was down. You complained on the forums while treating it like a great injustice.

sesanti
Minmatar
Astrodynamics Trading Group
Posted - 2008.03.16 04:06:00 - [45]
 

Originally by: Driven
Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.

Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.

Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.


I'd call you a first class ****** but that would be an insult to second class ******s.

Please go play WoW, or online checkers, and maybe just go stare at a wall. Sounds like that is a lot more your speed.

Maybe I should type slower so you can read this.


Actually I play at a semi-correspondence chess site and people complain there as well.

Whines like

- He postpones the games so he doesn't have to play me (as I am in winning position)
- He probably uses chess engines
- He manipulates the rating losing on purpose
- He is online and doesn't move in my game
- He moves slowly
- He drags out lost games
- He is lowered-rated for his real strength and now I have to play him and will lose a lot of points

are common whines there. Everybody complains. Even in tic-tac-toe I am sure somebody would whine about something. Rolling Eyes

Sionide
Minmatar
Sebiestor Tribe
Posted - 2008.03.16 04:27:00 - [46]
 

Edited by: Sionide on 16/03/2008 04:31:42
To OP:

There is NO other company or MMO that is doing what CCP does nor even tries to do:

- FREE expansions
- Plays for the bandwidth and gives EveTV for free (well it was tried for money, but it wasn't worth it so it failed)
- Does live Dev blobs, and really involves the Eve community as a whole.
- Considers feedback and let's the community know what they are up to.

They had a few hick-ups with whole dev-bob thing a while, but nothing is perfect. But it shows that the company and even the top people in the company (CEO, etc) actually play the game.

So you have played a few months, so you lost a few ships and didn't get reinbursed, boohoo. You couldn't have lost much and with insurance all you lost was the cost of the mods...what 10 mil...40 mil? QQ noob.

Though I don't petition much, perhaps 2-3 times in over 1 year of playing a GM has always responded to me. And I never petitioned for a lost ship due to lag, I just lived with it (if it was a capital ship that would be different).

Worst company? lol, no. You being a moron...most definately. Don't like it, don't pay the monthly fee. Simple solution.

*edit* Furthermore, they hired an economist to look at Eve's economy. I mean show me another MMO company out there that cares as much about their game as they do.


Mirirar
Solstice Systems Development Concourse
Posted - 2008.03.16 04:29:00 - [47]
 

Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.


you must be new here

Kirgan
Caldari
Old Spice Syndicate
Sailors of the Sacred Spice
Posted - 2008.03.16 04:35:00 - [48]
 

This thread should be deleted as it serves no purpose.

Chainsaw Plankton
IDLE GUNS
IDLE EMPIRE
Posted - 2008.03.16 04:37:00 - [49]
 

i have now been playing for about a year and three months. not a single ship lost to lag or bugs.

also the ccp servers have been pretty damn stable, except for around patches, jita, and blobtastic 0.0 pos shoots

Rawr Cristina
Caldari
Naqam
Posted - 2008.03.16 04:40:00 - [50]
 

If you think that CCP are the worst company out there then well... you haven't experienced many companies Neutral

Master Spoonman
FinFleet
Band of Brothers
Posted - 2008.03.16 04:52:00 - [51]
 

ASUS has the worst customer service BY FAR of all of the companies I've had experience with. I've had to call their RMA support line 4 times because I was on hold for over an hour during the first three. The techno waiting music broken by "You are a very important customer to us" gets old fast.

On top of this, the reason I had to call was because those a**heads decided to switch my motherboard's serial number (twice!) when they were fixing it, so I was no longer able to check it's repair status online. Instead, when I checked, it said "System can't find records of your inquiry." I have no clue why the serial number of a broken compute part needs to be changed, but that's one of the reasons why my ASUS experience has been truly crappy.

Helplessandlost
Minmatar
H A V O C
Minor Threat.
Posted - 2008.03.16 04:59:00 - [52]
 

4 years, two lost ship petitions both replaced.

Mattikus
Di-Tron Heavy Industries
Atlas Alliance
Posted - 2008.03.16 05:09:00 - [53]
 

Edited by: Mattikus on 16/03/2008 05:09:47
Originally by: OzakiFragments
Originally by: Queen Killerz
Originally by: OzakiFragments
CCP isn't that bad of a company, but it also definitely isnt a great company. They took a while to reimburse my account, but they eventually did it. It just takes time, and I think it's because they're a small company. I'm not sure if they're trying to expand or not but they should definitely consider it.


you tried DELL customer support?


Nope, don't own a flimsy piece of junk.


Your lame...I own a Dell...which I game on and it works like a charm....not one single problem. Though I also do own another PC that I built. I like both...they rock. You suck.

Frug
Omega Wing
Snatch Victory
Posted - 2008.03.16 05:57:00 - [54]
 

CCP does demonstrate some seriously bad coding practices. Their designers are top notch and I dare say so are their database programmers, but not whoever works on the client. Jesus.

Sakura Nihil
Selective Pressure
Rote Kapelle
Posted - 2008.03.16 06:23:00 - [55]
 

Originally by: Rat XIII
you could try not paying them and going somewhere else

Zantrei Kordisin
FinFleet
Posted - 2008.03.16 06:54:00 - [56]
 

Originally by: Rat XIII
you could try not paying them and going somewhere else

Loyal Servant
Caldari
The Knights Templar
Strategic Operations Brigade
Posted - 2008.03.16 07:02:00 - [57]
 

Originally by: Frug
CCP does demonstrate some seriously bad coding practices. Their designers are top notch and I dare say so are their database programmers, but not whoever works on the client. Jesus.


Have to agree.
Some basic issues with the client that any bonehead would catch manage to slip thru on a regular basis, and some of the bugs I have seen in the UI have existed since near the beginning of time.
AKA Shiva.....

You can report them, and have the morons that do the filtering of bug reports that 'think' they know more than me, going on 20 years writing software in C/C++ and despite the fact that I post detailed instructions...
But that is another story..

I think CCP has the money bug.
It's a growing company and the private shareholders like sipping umbrella drinks in the Dutch Caribbean Rolling Eyes
So, there is not a lot of incentive to do things 'right'

Notice how the front page used to always have 'positive news' that had no bearing on the game whatsoever and from every tom, **** and harry on the internet?

I liked CCP better when they were focusing on making a cool game because nobody else ever did it.
Now that they did it, they intend on milking it.
It used to be about the game, now it's about money.

The kids that made this game are all grown up, and in order to pay for their expensive lifestyles they need more more more, not necessarily 'quality'.

From a business perspective, they are doing what they should be doing.... providing you the bare minimum of service for what you pay.
Find me a for profit company that is not there to give you as little as possible and to get as much as possible and let me know if they stayed in business.

I am not defending them, just stating that they are basically out to get rich, and I am sure they already are... they are just protecting their cashflow at this point.

This is one reason isk farmers are not banned, and isk buyers only get isk reversed, not banned.
This preserves maximum cashflow... and the guy that bought gets a relatively minor setback.





Jaco Matari
Minmatar
Metafarmers
Posted - 2008.03.16 07:25:00 - [58]
 

CCP isn't the worst company EVER. What about ACME? Wily Coyote spent a fortune on their products and they never worked right. And I'll bet they didn't even give him store credit to compensate. Very Happy

Dal Thrax
Perkone
Posted - 2008.03.16 07:27:00 - [59]
 

Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.

Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.

Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.


The young have never played early Ultima Online.

Dal

Karu Manara
Posted - 2008.03.16 07:34:00 - [60]
 

Edited by: Karu Manara on 16/03/2008 07:40:31
Originally by: Noxzema Jacson
Although I have only been a subscriber for 3 months I can't believe how CCP treats me. The customer service is nothing short of disgusting; with their attitude one could conclude that they believe I should be honored to pay them for the bug ridden product and unstable service.

Has anyone ever got a in-game reimbursment? Why do I get the feeling they don't even really do anything to investigate petitions. With this latest patch now I'm impacted financially, I'm talking real money because I can't play when the nodes crash.

I don't know if a CCP rep has ever told you too that they also play the game.. in my opinion they need to stop playing and start working on stabilizing the product. In the mean time they should offer us all a free time code as good will for loss of use.

Post your responses, I'd like to see if I'm the only one that feels this way. Maybe if theres alot of folk CCP might hire some real programmers and customer service reps.


A while ago, I was debating quitting EVE.

I'm playing EVE to have fun, after all, and CCP is failing to deliver -- what with bugs out the wazoo, extended downtime here and there, and not reimbursing for THEIR problems. So I came up with a plan. I went to create a text file and list all of the things wrong with the game that I could off of the top of my head. Then I was going to post that text file to these forums. Then I was going to leave my corporation, go to empire, and mine veldspar until my account expired.

Just one problem. Off the top of my head, I came up with more problems with this game than would fit in a single post, and I couldn't be assed to make multiple posts. That, and it took me two hours to write everything down. Keep in mind that that's just all the things that I could think of right there and then, not the things that I'd have to play for a bit and go "oh yeah, that's a real pain in the butthole".

I completely agree that CCP is incompetent as a gaming company. They've picked one of the WORST langauges for writing a game in. Their priorities are wrong -- paying for media broadcasted over the internet (tournaments) instead of paying for better programmers. Paying for graphics engine updates instead of complete rewrites in a real language.


CCP: I've nearly had it with you. Don't push your luck. I'm not paying a penny more. When my ISK runs out for GTCs in-game, I'm not playing anymore.

I'm not selling my characters. I'm not selling my accounts. I'm not going to give my assets to anyone. That would just benefit CCP by making whoever I give that **** to want to play more. No, if I quit EVE, I don't see a reason to give anyone else a reason to want to play more.


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