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Yank Juy
Posted - 2007.07.25 21:16:00 - [301]
 

Still 338 sec but... the server decided to stop agian :-)

Oupla
Posted - 2007.07.25 21:17:00 - [302]
 

Edited by: Oupla on 25/07/2007 21:18:47
So much training time lost.Rolling Eyes
Will they reimburse training time?
I hope so, the bug already is a shame, not to add more on this.

Each week there is more and more downtime. Even planned downtime has been extended. Why?

Laura Febles
Posted - 2007.07.25 21:19:00 - [303]
 

Everybody! Please remain calm! Tranquility! :P

Yank Juy
Posted - 2007.07.25 21:19:00 - [304]
 

CCP,

Thnaks for the game it is a very good one. Running so many players on the servers is a hard job thanks too.

With these two days of crash my patience is off. I hope you will dock my ore and my retriever for me tonight otherwise it will be destroyed bu Girustas.

Sorry but I don't want to wait still 3 hours checking the server status this night.

Cheers,
Yank.

redlaw
Posted - 2007.07.25 21:20:00 - [305]
 

i thought some one said 8 mintes not 15??

CFC Fodder
Gallente
Astra Enterprises
ROMANIAN-LEGION
Posted - 2007.07.25 21:20:00 - [306]
 

Originally by: Gyrn Fzirth
Edited by: Gyrn Fzirth on 25/07/2007 21:16:34
Originally by: Ghostmistress
Originally by: Gyrn Fzirth
I mean, all it took to expose this memory leak was to, uh, fly around. You didn't even need to kill stuff. Did the QA team just... not fly around in testing or something?


there is a small difference between 5 users on 1 server and 20000


there's no reason they can't simulate 20,000 user load. I mean, its not like couldn't macro it. I use several tools (web application stress tool for instance) for simulating load on our web applications - 5 simultaneous up to 500,000 simultaneous to see where the pain points are at the different load levels.

There's significant differences in complexity between a web application and a game with the depth and breadth of Eve, I know. This is why there are testing tools that _simulate_ people doing stuff - macro ratters/miners/mission runners have that stuff down pat and use it with the full client. Say, they simulate 15,000 people jumping around, 2500 people mining, 1000 missions of different types, 1000 market traders, 500 pvpers for instance? Then have the 5 people that are ACTUAL people jump in and do stuff while its under this simulated load? Maybe it would help prevent this "patch the emergency patch that patched the previous emergency patch which patched the first patch after the expansion deployment" crap.


The problem isn't the simulation, it's the size of the test server, which is limited in power as compared to the actual game servers.

Yank Juy
Posted - 2007.07.25 21:21:00 - [307]
 

Tranquility...yes i'm zen but tired tonight.

Post on forum will not make the tech guy finding the solution more rapidly.

I'm sure they are as far as us frustated if even no more.

Yank.

redlaw
Posted - 2007.07.25 21:21:00 - [308]
 

this sucs i will great ly reconsider goign to pay for mor time now

Yank Juy
Posted - 2007.07.25 21:23:00 - [309]
 

350 sec let's see this time. I hope

Erinni Tisifone
TH3 UnT0uChaBl3S
Bang Bang You're Dead
Posted - 2007.07.25 21:23:00 - [310]
 

I think it's time to nerf the forum.
:)

Yank Juy
Posted - 2007.07.25 21:24:00 - [311]
 

Not yet :-( Godd night (for my timmezone).

Still being tired and konw Evil or Very Mad Will be clamer tomorrow morning I hope Mad

redlaw
Posted - 2007.07.25 21:28:00 - [312]
 

nice status unknown again very good guys

Oupla
Posted - 2007.07.25 21:29:00 - [313]
 

And another reboot (3 in 20 minutes) Crying or Very sad


redlaw
Posted - 2007.07.25 21:29:00 - [314]
 

nice just let us wait another 0 mionutes i am gone now and expect training time to be handled by you guys

Alexandoros
Posted - 2007.07.25 21:29:00 - [315]
 

They are playing with us....
Wink

Laura Febles
Posted - 2007.07.25 21:31:00 - [316]
 

Maybe with the new patch, a - khm - new operating system has been installed on the computers... :) Which op system do I think of? :D

Gyrn Fzirth
Minmatar
Phantom Squad
Atlas.
Posted - 2007.07.25 21:31:00 - [317]
 

Originally by: CFC Fodder
Originally by: Gyrn Fzirth
Edited by: Gyrn Fzirth on 25/07/2007 21:16:34
Originally by: Ghostmistress
Originally by: Gyrn Fzirth
I mean, all it took to expose this memory leak was to, uh, fly around. You didn't even need to kill stuff. Did the QA team just... not fly around in testing or something?


there is a small difference between 5 users on 1 server and 20000


there's no reason they can't simulate 20,000 user load. I mean, its not like couldn't macro it. I use several tools (web application stress tool for instance) for simulating load on our web applications - 5 simultaneous up to 500,000 simultaneous to see where the pain points are at the different load levels.

There's significant differences in complexity between a web application and a game with the depth and breadth of Eve, I know. This is why there are testing tools that _simulate_ people doing stuff - macro ratters/miners/mission runners have that stuff down pat and use it with the full client. Say, they simulate 15,000 people jumping around, 2500 people mining, 1000 missions of different types, 1000 market traders, 500 pvpers for instance? Then have the 5 people that are ACTUAL people jump in and do stuff while its under this simulated load? Maybe it would help prevent this "patch the emergency patch that patched the previous emergency patch which patched the first patch after the expansion deployment" crap.


The problem isn't the simulation, it's the size of the test server, which is limited in power as compared to the actual game servers.


Doesn't matter for client memory leak testing. One client jumping around doing stuff should exhibit the same problem without regard to what else is going on server side because the server has no control over the client's memory allocation.

Yank Juy
Posted - 2007.07.25 21:31:00 - [318]
 

The reimbursment policy state :
"
Losses caused due to disconnection as a direct result of a server node drop or an unannounced server downtime may be reimbursed pending investigation by, and at the discretion of, a GM. Ships lost due to lag or non-server related disconnection will not be reimbursed. "

Guy, I will not reconnect this day cause it is too late for me to get back my retriever from space. NPC will pop up and kill it because i don't have drones in space. I'm not in your reimbursment case what will it be done for this case ?

And i will not make any petition to see if you read this forum through all the post or if you read the complete stats of what happened due to the server crash.

Regards,
Yank

Very HappyEvil or Very MadVery HappyEvil or Very MadVery HappyEvil or Very Mad

Oupla
Posted - 2007.07.25 21:33:00 - [319]
 

Please CCP, tell us you will handle lost training time.

Tell us too if we will be able to play tonight. If there is a big problem, just tell us so we can stop waiting to connect to save our skills/ships.

Yank Juy
Posted - 2007.07.25 21:38:00 - [320]
 

server ok

Sturmgod
Posted - 2007.07.25 21:38:00 - [321]
 

CCP,

Thanks for the quick response so far and good luck with the fix. The majority of users do actually understand the problems relating to keeping a game like this running smoothly. You should should just ignore galactically stupid minority and keep up the good work.

:)

Yank Juy
Posted - 2007.07.25 21:42:00 - [322]
 

CCP,

Thanks for the fix.

But it is very frustating to life this two crashes just one after the other.

Yank.

Yank Juy
Posted - 2007.07.25 21:43:00 - [323]
 

CCP,

Thanks for the fix.

But it is very frustating to life this two crashes just one after the other.

Yank.

Sean Dillon
Caldari
Surreal corp
Posted - 2007.07.25 21:47:00 - [324]
 

CCP=fail today

Choosy
Posted - 2007.07.25 21:49:00 - [325]
 

In situations like this, the most important thing CCP need to concentrate on is customer feedback.

It's all about managing customer expectations - I don't care if it will take 3 hours to fix.
Just tell me - then I will go and watch TV.

They need to have someone who, every time there is an unexpected glitch, will give regular realistic feedback.

This can be by various means:
a locked "feedback" post, which is updated every 5 mins (really - even if there is no news.. then tell us "no news" with a timestamp)
The status window of the client could even be a real time MSN messenger type window - again updated regularly.

Disconnect the webserver from the rest of the game servers (this is much better now - but still not perfect from what I can tell).

"As fast as humanly possible" is great - I know you guys are working 110% on this, I wouldn't expect anything else, but just say "we will bring the servers back up at 20:00 gmt - even if the servers are ready before, I don't care, give me a solid and realistic time to come back to my PC.

Ok servers look like they are back!

Now my rant is over - See you online!


gooniegoogoo
Posted - 2007.07.25 21:50:00 - [326]
 

well its 550 pm est and they are working in a emgency patch lol i logged in and no toons wtbleep

Oupla
Posted - 2007.07.25 22:00:00 - [327]
 

Thanks for the reboot.
I agree with the previous comment. A feedback saying 3 or 8 hours downtime would be better next time, it would be better for everybody.

Good luck with the debug task.



Cymric
Posted - 2007.07.25 22:03:00 - [328]
 

Something is wrong- I log in, choose my character and hit launch and it comes back FAILED. I can't get into the game. I'm on day 10 of my trial period and I am pretty disappointed how many problems I have encountered. At least 6 times I have had something of this sort happen. It's not inspiring confidence in me to subscribe.

Freaky Bare
Blueprint Haus
Get Off My Lawn
Posted - 2007.07.25 22:09:00 - [329]
 

Originally by: Oupla
Please CCP, tell us you will handle lost training time.

Tell us too if we will be able to play tonight. If there is a big problem, just tell us so we can stop waiting to connect to save our skills/ships.


Is this your first update? No game compensates you for lost training time. This one actually DOES allow you to train during down-time, however. Did you think the warning from CCP, and everyone on the forums, to train a long skill was just a joke?

For future reference, when the game is unstable -such as around patch days- train a long skill. Do not let the skill end. IF it will end in the next 24 hours switch to a NEW skill. If you ignore the warnings fine - just don't complain about it. Please.

Regarding the server coming up - they will tell us when they can. It is frustrating. If they come on and say 'almost got it' they are inundated with complaints and screams for more info. I still wish they would do it, but it does cause them to delay.

hybr
Posted - 2007.07.25 22:22:00 - [330]
 

Wanna say BIG thanks for 2.1 and 2.1.1 patches even when there some new issues after patching. Today we got some fleet fighting and with about 350 local there was NO LAG, i mean no lag at all. Module activation - 1-3 sec. Grid loading 3-15 sec. No desinc's and stuff. After unplayable fleetlagfests which were before - that's awesome.


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