open All Channels
seplocked EVE General Discussion
blankseplocked Recent issues with credit card validation
 
This thread is older than 90 days and has been locked due to inactivity.


 
Pages: [1] 2

Author Topic

Jacques Archambault


ISD YARR
Posted - 2006.07.30 19:59:00 - [1]
 

Hello all,

as some of you have noticed, we are currently experiencing problems with the validation of credit cards in the "my account" section of the EVE-Online website. This happens when you attempt to update credit card information in the "subscription details" and "account services" sections.

The GM Team is aware of the problem and is doing what they can to resolve the situation. Please stay tuned here for updates and official announcements, which will be added as they come in.

This thread also gives you the opportunity to discuss/list any problems you may be experiencing regarding the latter.

-Jacques'

Portrait Swap
Caldari
Posted - 2006.07.30 20:05:00 - [2]
 

Edited by: Portrait Swap on 30/07/2006 20:12:54
Being polite is there any way you could bring the thread from known issues instead? it contains ALOT of information if it was cleaned up abit..

Thanks for reading

Issue has been outstanding for 2 days now for people interested.

F.A.Q.
Trial accounts aren't stuck to upgrading buy a gtc from here they are an approved CCP reseller so its all legitimate (you can use GTC's to upgrade from what i've been told!)

Same goes to people that need to pay suscription :)

The only issue which is completely stuck is the transfer of portraits and/or characters.

Portrait Swap
Caldari
Posted - 2006.07.30 20:28:00 - [3]
 

Secondly it may be worth you just putting a linkage to here from Sell Orders as im sure it will effect people buying characters if it is impossible to transfer atm.

CCP Oveur

Posted - 2006.07.30 21:02:00 - [4]
 

There have been a number of problems over the weekend, some of them have been resolved. Please submit a petition or update your current one if you are still having issues.

Updating your current petition is always faster than submitting a new one.

Portrait Swap
Caldari
Posted - 2006.07.30 21:04:00 - [5]
 

Originally by: Oveur
There have been a number of problems over the weekend, some of them have been resolved. Please submit a petition or update your current one if you are still having issues.

Updating your current petition is always faster than submitting a new one.


Can i ask a couple of questions (ment politely)

-Shouldn't billing issue / complaining and being annoying to your contract banking company ?

-Is it likely it won't be fixed till tomorrow (beginning of banking week) or do you have 24/7 tech support?

Cutter Johnson
Posted - 2006.07.30 21:20:00 - [6]
 

Edited by: Cutter Johnson on 30/07/2006 21:22:42
Actually I will not be going through a reseller for a game card. I appreciate the suggestion but I prefer to deal directly with source - for a number of reasons.

I empathize with CCP for I to am a service provider, and there are times when things happen that are beyond our control, yet we deal with them to the best of our abilities.

I know there are people in headquarters pulling their hair out over this. I am making my voice "heard" for their benefit, as much as mine.

I do have a question, what will happen to my trial account if it is not extended by or before it's end time? I am sure that I am not the only one on trial thinking about this, and what are your (CCP's) contingencies for these players? Or is buy a game card it? If so I would like to know.

Appreciate your time and I hope this gets worked out soon.

Kaladr
Amarr
Posted - 2006.07.30 21:33:00 - [7]
 

Edited by: Kaladr on 30/07/2006 22:47:33
Originally by: Cutter Johnson
Edited by: Cutter Johnson on 30/07/2006 21:22:42
Actually I will not be going through a reseller for a game card. I appreciate the suggestion but I prefer to deal directly with source - for a number of reasons.

I empathize with CCP for I to am a service provider, and there are times when things happen that are beyond our control, yet we deal with them to the best of our abilities.

I know there are people in headquarters pulling their hair out over this. I am making my voice "heard" for their benefit, as much as mine.

I do have a question, what will happen to my trial account if it is not extended by or before it's end time? I am sure that I am not the only one on trial thinking about this, and what are your (CCP's) contingencies for these players? Or is buy a game card it? If so I would like to know.

Appreciate your time and I hope this gets worked out soon.



Your trial character will remain in the system for 6 months (longer is possible, but not guaranteed), so you can upgrade it at any time. Your stills will also continue training during this period.

Portrait Swap
Caldari
Posted - 2006.07.30 21:35:00 - [8]
 

Incorrect its a minimum of 6months.. afaik they've never done a wipe?

Cutter Johnson
Posted - 2006.07.30 21:37:00 - [9]
 

Great thanks :)

Thoth Athena
Posted - 2006.07.30 22:07:00 - [10]
 

hi, just to provide feedback, the problem i was having was trying to pay for a character transfer using a Visa card.

I don't suppose yourself Jacques, or another official could provide us with a rough ETA for a fix?

Many thanks for your efforts

Thoth

Portrait Swap
Caldari
Posted - 2006.07.30 22:50:00 - [11]
 

Geussing it still isn't fixed..

Dechtakar
Caldari Provisions
Posted - 2006.07.30 23:24:00 - [12]
 

We would appreciate an estimate on when the problem will be corrected.

I have someone waiting for me to transfer the character. It's annoying over the course of two days to have to periodically try to process the transfer. Either give an ETA or modify the credit card authorization screen to indicate the system is down.

Thanks kindly

Portrait Swap
Caldari
Posted - 2006.07.30 23:26:00 - [13]
 

Originally by: Dechtakar
We would appreciate an estimate on when the problem will be corrected.

I have someone waiting for me to transfer the character. It's annoying over the course of two days to have to periodically try to process the transfer. Either give an ETA or modify the credit card authorization screen to indicate the system is down.

Thanks kindly


No, they should temporarily remove the charge.. as for 48 hours we've been denied.

Malkia
Minmatar
Sebiestor Tribe
Posted - 2006.07.30 23:37:00 - [14]
 

Originally by: Portrait Swap
No, they should temporarily remove the charge.. as for 48 hours we've been denied.


Good idea actually. Remove the charge for 24 hours or so. This probably shouldn't of happened in the first place. I've been trying since 12:00 eve time july 29 to transfer one of my characters.
~Mal

Portrait Swap
Caldari
Posted - 2006.07.30 23:38:00 - [15]
 

01:00 approximate on the 29th for me.. which is 47hours ago

Portrait Swap
Caldari
Posted - 2006.07.30 23:58:00 - [16]
 

Won't be fixed for atleast 9 hours now.. too late for anything to be done

Taaketa Frist
Minmatar
Galactic Defence Consortium
Shadow of xXDEATHXx
Posted - 2006.07.31 00:09:00 - [17]
 

No characters have been wiped from CCPs servers since the beginning of the game.

I guess they have plenty of space for the pron as well :)

Portrait Swap
Caldari
Posted - 2006.07.31 00:12:00 - [18]
 

Tbh a character takes up what 2-3kb(skills/implants etc) of space? Its all the asset IDs which do it..

Portrait Swap
Caldari
Posted - 2006.07.31 00:17:00 - [19]
 

Edited by: Portrait Swap on 31/07/2006 00:47:44
_____________________________________________________________________________
| ERROR:

|Your transaction could not be completed due to an communication error, please try again later.

|_____________________________________________________________________________


Its changed Razz

Jonaaka Kaliin
Caldari
Goon Recruiting LLC
Posted - 2006.07.31 00:45:00 - [20]
 

What about turning off credit card billing?
And I hope that my bank statement tomorrow doesn't show every failed transaction as a 72 hour hold on funds.

Portrait Swap
Caldari
Posted - 2006.07.31 00:47:00 - [21]
 

If thats the case about 11,000 is held up from me :)

GM Fate


Minmatar
Game Masters
Posted - 2006.07.31 00:58:00 - [22]
 

Hi.

This is being looked into and we hope to have this resolved as quickly as possible. I don't have an ETA at this point as we haven't been able to pinpoint exactly what's causing the errors. We apologize for the inconvenience this is causing.
PayByCash still works and so do the GameTimeCodes.
Here's an article about our payment options and here is a list of GameTimeCode retailers.

Thank you all for your patience.

GM Fate
EVE Online Customer Support

Portrait Swap
Caldari
Posted - 2006.07.31 01:00:00 - [23]
 

Originally by: GM Fate
Hi.

This is being looked into and we hope to have this resolved as quickly as possible. I don't have an ETA at this point as we haven't been able to pinpoint exactly what's causing the errors. We apologize for the inconvenience this is causing.
PayByCash still works and so do the GameTimeCodes.
Here's an article about our payment options and here is a list of GameTimeCode retailers.

Thank you all for your patience.

GM Fate
EVE Online Customer Support


Sorry but thats only half the issue.

You can't cancel suscriptions you get a communcation error (unconfirmed?)
But for sure you can't transfer chars/portraits as their is NO way to do without a CC and as CCP isnt accepting them for whatever reason.. We have been waiting two days..

But may i ask Fate, is it POSSIBLE it will fix during the night or is there no hope till staff come into bank in the morning?

GM Fate


Minmatar
Game Masters
Posted - 2006.07.31 01:09:00 - [24]
 

Originally by: Portrait Swap


Sorry but thats only half the issue.

You can't cancel suscriptions you get a communcation error (unconfirmed?)
But for sure you can't transfer chars/portraits as their is NO way to do without a CC and as CCP isnt accepting them for whatever reason.. We have been waiting two days..

But may i ask Fate, is it POSSIBLE it will fix during the night or is there no hope till staff come into bank in the morning?

We have people working on this right now so we may be able to fix it tonight but as you point out it's the middle of the night here and that may be a problem. Honestly I don't know yet as we don't know exactly what's causing this. The staff on duty may get this fixed in the next couple of minutes or this can take hours to fix. We're hoping for the best and doing everything we can to get this resolved.

Portrait Swap
Caldari
Posted - 2006.07.31 01:10:00 - [25]
 

Originally by: GM Fate
Originally by: Portrait Swap


Sorry but thats only half the issue.

You can't cancel suscriptions you get a communcation error (unconfirmed?)
But for sure you can't transfer chars/portraits as their is NO way to do without a CC and as CCP isnt accepting them for whatever reason.. We have been waiting two days..

But may i ask Fate, is it POSSIBLE it will fix during the night or is there no hope till staff come into bank in the morning?

We have people working on this right now so we may be able to fix it tonight but as you point out it's the middle of the night here and that may be a problem. Honestly I don't know yet as we don't know exactly what's causing this. The staff on duty may get this fixed in the next couple of minutes or this can take hours to fix. We're hoping for the best and doing everything we can to get this resolved.


Is there any CCP e-mail address i can contact you at? I have something important to say about the matter but it isn't really appropiate chit-chat for the forums, thanks in advance.

GM Fate


Minmatar
Game Masters
Posted - 2006.07.31 01:16:00 - [26]
 

Originally by: Portrait Swap

Is there any CCP e-mail address i can contact you at? I have something important to say about the matter but it isn't really appropiate chit-chat for the forums, thanks in advance.


Our email address is [email protected] or you can send a petition here.

Portrait Swap
Caldari
Posted - 2006.07.31 01:17:00 - [27]
 

Transaction Succeeded

Your character (x) has been transfered from account x to account x

Portrait Swap
Caldari
Posted - 2006.07.31 01:19:00 - [28]
 

Fixed ! or i got lucky

GM Fate


Minmatar
Game Masters
Posted - 2006.07.31 01:28:00 - [29]
 

This has been fixed. If anyone runs into any further billing problems then please let us know right away through the petition system or email [email protected]ve-online.com.
Steps will be taken to prevent anything like this from happening again.

Thank you all for your patience and fly safe ugh

GM Fate

Garmonbozia
Amarr
Posted - 2006.07.31 02:34:00 - [30]
 

cc update issue fixed for me :)

Thanks for the hard work im sure it took to fix it.



Pages: [1] 2

This thread is older than 90 days and has been locked due to inactivity.


 


The new forums are live

Please adjust your bookmarks to https://forums.eveonline.com

These forums are archived and read-only