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blankseplocked 3rd time in 1 week, I've lost millions of skill points and implants
 
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Steppa
Gallente
Posted - 2006.01.26 02:13:00 - [1]
 

No. I wasn't podded and I'm desperately trying to find someone else that's got this happening to them.

This has happened to me three times, all while docked at Keba. The first two times occured, or I noticed them, when I was switching to another ship. The third, today, occured while I was sitting in the station in one ship without trying to switch.

Bug report filed.
Petitions started in both Stuck and Other (Other at GM's request).

Here's what it does:

1) I go from nearly 140 or so skills with over 23 million skill points to 70 or so skills at 9 or 10 million skill points. Oddly enough, skills that require prerequisites that aren't listed (post-bug) are still there.

2) I have the full snake implant set (minus the omega) plus two skill hardwires. After the bug, only the Snake Delta is left (all three times).

3) Attempting to switch to another ship results is the current ship disappearing from the station view. It does not switch to the new ship. Only logging out and logging back in will get me into the new ship.

4) If the fitting screen is opened, no modules are visible on the current ship. If you try to drag a module to an seemingly empty slot, you get the error telling you there's already something there. If you undock with a seemingly empty ship, you also get all empties on your hotkey buttons. I had a fully outfitted sniperthron undock and show as not having anyt modules fitted, even though I could see the guns I KNEW where on the ship.

5) Clicking the STRIP FITTING button does nothing. If you repackage a ship and then reassemble it and board it, THEN you can put modules on it.

6) Here's the rub. Assume you have Electronics V and Engineering V as I do. You sit in a newly assembled Tristan. Compare the CPU and PG values to one from the market. They are exactly the same. So, contrary to the GM's assertion that this is just a visual bug and that the skills are still there, they most certainly are not. So, a fully fitted Tristan, for instance, with tech 2 and faction mods just barely fitting on it taking up all slots........will not be able to handle the same load out after the bug.

7) Skill training time remains what it was before the bug. For instance, I had 17 hours to go on Gallente Battleship V. After the bug, even though nearly all my learning skills were gone as well as my implants, the training time remained at 17 hours. HOWEVER, if I were to switch it to something else, it bases the remaining time to completion of that skill on the BUGGED attributes. The first time this happened, I had 7 days left on Gallente Battleship V. When trying to figure out what was going on, I switched training to something and switched back. Based on the BUGGED attributes, my time to complete Gall BS V was up to 15 days or so. After downtime, all skills and implants returned to normal, but the skill training time was still over 15 days. I had to switch to another skill and switch back to get it back to 7 days.

7) Relogging the character will not fix it.

8) Logging in another character on the same account or logging in another account will not work.

9) Undocking/redocking doesn't fix it.

10) Jumping to another system doesn't fix it.

11) Uninstalling, running a full scandisk/defrag, downloading a new client install and reinstalling the game does not fix it.

12) The only thing that fixes it is logging in AFTER downtime. Thus, somehow downtime fixes it.

13) As to #12, that's not nearly as bad if it happens at 3am and I'm ready to get offline anyway. If it happens at 12 noon, like it did today, I'm screwed for the rest of the day. I don't know about the rest of you, but if I happen to get a nice empty day where I want to game, which are rare, and this happens, the annoyance factor skyrockets.

GM's told me to clear the cache. This seems to be their pat answer for everything. Like Dogbert's "Shut Up. Reboot". Then, after going back and forth a few times, they told me it must be something corrupt on my end. That doesn't make any sense to me when downtime (their side) fixes it.

Slink Grinsdikild
Brotherhood of Wolves
Astral Wolves
Posted - 2006.01.26 02:15:00 - [2]
 

Its a bug, no worries. You're not actually losing SP.

Justus Imperius
Caldari
Cascade Industries
Posted - 2006.01.26 03:14:00 - [3]
 

How'd you get millions of implants?!
Sorry, Just had to :)

Ranger 1
Amarr
Ranger Corp
Posted - 2006.01.26 03:33:00 - [4]
 

Edited by: Ranger 1 on 26/01/2006 03:33:51
Actually it makes perfect sense. The data is still there on their servers and intact, otherwise it would "always" be screwed up.
So something is scrambling it in an intermittant fashion at your end.

If clearing your cache didn't help (I'm assuming you did so and didn't argue about it), then the next logical step is to fully uninstall and then reinstall EVE.

If that does'nt fix it, then there is something evil and nasty roaming about on your computer and you should probably do some serious window's updating and anti-virus scanning.

ThunderGodThor
KIA Corporation
RAZOR Alliance
Posted - 2006.01.26 04:57:00 - [5]
 

Originally by: Ranger 1
Edited by: Ranger 1 on 26/01/2006 03:33:51
Actually it makes perfect sense. The data is still there on their servers and intact, otherwise it would "always" be screwed up.
So something is scrambling it in an intermittant fashion at your end.

If clearing your cache didn't help (I'm assuming you did so and didn't argue about it), then the next logical step is to fully uninstall and then reinstall EVE.

If that does'nt fix it, then there is something evil and nasty roaming about on your computer and you should probably do some serious window's updating and anti-virus scanning.


2 words... LOL and NOOB. Ok now as to why. Yes its there end.Period. All that data is on there end It is not kept client side. Now wether it is the server not properly sending the correct data... or crupt data ect is another matter. That and it might be some nasty bad bug that is attached to you :(. But i do hope this gets fixed for you and i read some where in the forums several days ago about some one having a simaler prob but i cant think were it was and how long ago.

Steppa
Gallente
Posted - 2006.01.26 07:20:00 - [6]
 

It was probably me the second time this happened to me.

Sonorra Baki
Interstellar eXodus
BricK sQuAD.
Posted - 2006.01.26 07:48:00 - [7]
 

If ppl would only actually read the post they replied to...Rolling Eyes


Teles666
Caldari
Free Space Tech
Goonswarm Federation
Posted - 2006.01.26 09:26:00 - [8]
 

Could a friendly GM create a new char for you, and create all the skills / attributes on it, then wipe the old one and stick the new one on your account?

It'll give them a break from 'my ship blew up and its your fault' or 'Im stuck wah' petitions :)

Corp Scammer
Posted - 2006.01.26 09:28:00 - [9]
 

good idea seems you have a curse of some sort on youre characeter

s4mp3r0r
ZiTek
Posted - 2006.01.26 10:08:00 - [10]
 

I read somewhere that time settings on your computer (windows and bios) can screw up synchronisation between the Eve servers and your computer. Maybe something to look at ?

It'll probably be something else but hey at least i tried to help :D

PS : A confirmation from a GM/ISD that this is indeed a bug would be helpfull.

Tommy TenKreds
Animal Mercantile Executive
Posted - 2006.01.26 10:32:00 - [11]
 

I feel for you man. My bio's been corrupted for the last week. It's annoying but it's not disrupting gameplay nearly as much as your issues obviously will be. Sad

CCP Mephysto

Posted - 2006.01.26 10:33:00 - [12]
 

I cannot confirm this as a bug. However I have checked your bugreport, and while concise it was missing one thing that would be useful: a logfile of this happening. I realise that getting a log of this is difficult due to the seeming random nature of the occurance, but if you could get one and file a second bug report it will help us check into this.

Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.

Sable Schroedinger
Jericho Fraction
The Star Fraction
Posted - 2006.01.26 10:53:00 - [13]
 

as the guys say. Obviously the DB still holds all your details unaffected - otherwise the DT wouldn't fix the problem. Therefore the problem must lay in chache. The question is, is it at your end or theirs. One thing of note, due to the wonders of windows uninstalling the game may not neccessarily clear the cache. Prolly does, but its something worth double checking - this is as easy to check as looking to see if your buddy list, bookmarks etc etc were still in tact after you reinstalled. If they were, your chache wasn't cleared. Take a copy of it (just so that you can recover things like bookmarks) to another directory, far away from eve, and try again. If it works, YAY! problem solved, if not or the cache was being cleared - though I'd have thought you'd have lamented the loss of bookmarks etc in your post if they had gone, then the log files etc are the only option open to you and I wish you the best of luck.

turnschuh
Brutor Tribe
Posted - 2006.01.26 10:57:00 - [14]
 

Edited by: turnschuh on 26/01/2006 10:57:50

Originally by: Mephysto
I cannot confirm this as a bug. However I have checked your bugreport, and while concise it was missing one thing that would be useful: a logfile of this happening. I realise that getting a log of this is difficult due to the seeming random nature of the occurance, but if you could get one and file a second bug report it will help us check into this.

Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.


why you dont add an algorythm to delete cache everytime eve is started when you have so mutch problems caused by teh evil cache.

Jonathan Davis
Infinitus Odium
Posted - 2006.01.26 11:07:00 - [15]
 

Originally by: turnschuh
Edited by: turnschuh on 26/01/2006 10:57:50

Originally by: Mephysto
I cannot confirm this as a bug. However I have checked your bugreport, and while concise it was missing one thing that would be useful: a logfile of this happening. I realise that getting a log of this is difficult due to the seeming random nature of the occurance, but if you could get one and file a second bug report it will help us check into this.

Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.


why you dont add an algorythm to delete cache everytime eve is started when you have so mutch problems caused by teh evil cache.


LaughingLaughingLaughingLaughingLaughing Ermmm... i don't really think that would be a good idea personally (forgive me if i am mistaken, but arn't all out bookmark folders/portraits ...etc stored in the cache?).

turnschuh
Brutor Tribe
Posted - 2006.01.26 11:25:00 - [16]
 

Edited by: turnschuh on 26/01/2006 11:27:55
Originally by: Jonathan Davis
Originally by: turnschuh
Edited by: turnschuh on 26/01/2006 10:57:50

Originally by: Mephysto
I cannot confirm this as a bug. However I have checked your bugreport, and while concise it was missing one thing that would be useful: a logfile of this happening. I realise that getting a log of this is difficult due to the seeming random nature of the occurance, but if you could get one and file a second bug report it will help us check into this.

Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.


why you dont add an algorythm to delete cache everytime eve is started when you have so mutch problems caused by teh evil cache.


LaughingLaughingLaughingLaughingLaughing Ermmm... i don't really think that would be a good idea personally (forgive me if i am mistaken, but arn't all out bookmark folders/portraits ...etc stored in the cache?).


no, they are in the captures folder.
even if they where in the cache folder you just had to exclude them from the algorythm and only delete the ones causing problems.

Kaahles
Deliverers of Pain
Posted - 2006.01.26 11:29:00 - [17]
 

Originally by: Jonathan Davis
Originally by: turnschuh
Edited by: turnschuh on 26/01/2006 10:57:50

Originally by: Mephysto
I cannot confirm this as a bug. However I have checked your bugreport, and while concise it was missing one thing that would be useful: a logfile of this happening. I realise that getting a log of this is difficult due to the seeming random nature of the occurance, but if you could get one and file a second bug report it will help us check into this.

Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.


why you dont add an algorythm to delete cache everytime eve is started when you have so mutch problems caused by teh evil cache.


LaughingLaughingLaughingLaughingLaughing Ermmm... i don't really think that would be a good idea personally (forgive me if i am mistaken, but arn't all out bookmark folders/portraits ...etc stored in the cache?).


Yepp... But you can create an algorythm which doesn't delet everything (BM Folders for example) ... On the first view the idea sounds good to me

FalloutBoy
Posted - 2006.01.26 11:52:00 - [18]
 

Originally by: turnschuh
Edited by: turnschuh on 26/01/2006 10:57:50

why you dont add an algorythm to delete cache everytime eve is started when you have so mutch problems caused by teh evil cache.


this is the solution, keep portraits and BM-folders though, it would cause people and the server to go crazy otherwise.


CCP Mephysto

Posted - 2006.01.26 13:40:00 - [19]
 

Deleting the cache every login is just not practical.Sad

Maya Rkell
Third Grade Ergonomics
Posted - 2006.01.26 13:43:00 - [20]
 

Originally by: Mephysto
I cannot confirm this as a bug. However I have checked your bugreport, and while concise it was missing one thing that would be useful: a logfile of this happening. I realise that getting a log of this is difficult due to the seeming random nature of the occurance, but if you could get one and file a second bug report it will help us check into this.

Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.


Maybe Eve needs a "clear cache" button on the login screen which wiped everything from the cache except settings / BM folders?

Nafri
Caldari
Deep Core Mining Inc.
Posted - 2006.01.26 14:19:00 - [21]
 

Originally by: Maya Rkell
Originally by: Mephysto
I cannot confirm this as a bug. However I have checked your bugreport, and while concise it was missing one thing that would be useful: a logfile of this happening. I realise that getting a log of this is difficult due to the seeming random nature of the occurance, but if you could get one and file a second bug report it will help us check into this.

Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.


Maybe Eve needs a "clear cache" button on the login screen which wiped everything from the cache except settings / BM folders?



Yep, getting stuck 3x a evening and everytime your whole fleet should delete their caches can get a bit annyoing Laughing

turnschuh
Brutor Tribe
Posted - 2006.01.26 14:30:00 - [22]
 

Originally by: Mephysto
Deleting the cache every login is just not practical.Sad


why not? beside that, you could also make it every 10th login or every 50th however.

Dahin
Maza Nostra
HELL4S
Posted - 2006.01.26 14:31:00 - [23]
 

If it's a client-side problem, and I got the facts straight, it's an OMG HAXPLOIT opportunity.

Notice the fact that the client overrides the servers opinion on skill training...

Baldour Ngarr
Black Thorne Corporation
Black Thorne Alliance
Posted - 2006.01.26 14:44:00 - [24]
 

Originally by: Dahin
If it's a client-side problem, and I got the facts straight, it's an OMG HAXPLOIT opportunity.

Notice the fact that the client overrides the servers opinion on skill training...



It doesn't alter what skills you actually DO have; it just means you're getting a false report. Which might prevent your client from letting you eg. start a skill which requires, as prerequisites, skills you have but it doesn't currently recognise; it might even prevent you flying your battleship, because the client thinks you aren't trained to do so. But, I can't really see a way of using this bug to your advantage in any way.

Snake Jankins
Minmatar
German Cyberdome Corp
Cult of War
Posted - 2006.01.26 15:17:00 - [25]
 

Edited by: Snake Jankins on 26/01/2006 15:20:09
Edited by: Snake Jankins on 26/01/2006 15:18:40
Hmm, after I was pod-killed with an outdated clone months ago, I had completely lost the missiles launcher operation skill and some points in evasive manouvering.
So far so good, but I was still able to use cruise missiles, since I had the cruise missiles skill, but they were totally bugged damage and rof wise !
Missile launcher operation is the prerequisite for cruise missiles, too.
Strange was that the missile launcher operation skill was totally missing like I had never learned it and that it was back at lvl. 5 right after downtime ! The rof and damage bugs of the cruise had disappeared after DT, too.

The only thing that was still missing was evasive manouvering 5, but think that was correct due to the bad clone.

Voltron
Caldari
Black Lance
Executive Outcomes
Posted - 2006.01.26 15:47:00 - [26]
 

This happened to my room mate, he petitioned, and got told that he's a liar and if he petitions again he'll be banned from the game.

CCP customer service ftw as usual, there is no problem, everything is a feature in this game.

Volt

Ragson
Posted - 2006.01.26 16:16:00 - [27]
 

Ihad this happen about a week ago, except my skills were reset to 0 sp (from about 1.5M).

The skill points were back when I logged in a few hours later but the rest of my character was still bugged. I couldn't activate any modules, tracking was limited to 2 targets, no speed boost from skills, etc. Everything was OK after the server reset the next day.

I think it's highly unlikely that this is a client side problem. If these things were handled client side it would be too easy to hack things like tracking and ship speed.

Part of the problem is, I think, sloppy programming. One part of the system (character skill points) enters an undefined state and the error cascades through the system. Some bounds checking would at least take care of that part of the problem. I did figure out that I could use my modules again after getting the skill points back if I repackaged them before putting them on the ship again. That part might have been fixable by clearing the cache, I didn't get an e-mail from support to try that until the next day.

Overall though, it looks like the character is getting corrupted on the server and that's what starts this problem.

Kraven Kor
Caldari Provisions
Posted - 2006.01.26 16:25:00 - [28]
 

Originally by: Mephysto
Also (and I understand the scepticism shown towards the comment) clearing cache is always a good starting point, as we see many issues reported that are 'merely' caused by a corrupted settings file in the cache.


Um, see item 11:

Originally by: Steppa
11) Uninstalling, running a full scandisk/defrag, downloading a new client install and reinstalling the game does not fix it.


It is not a cache issue. It can't be, as he had the problem present itself, then after trying various things (including clearing cache, on the advice of several corpmates), he uninstalled EVE, deleted the folder, ran scandisk/defrag, and reinstalled EVE with a freshly downloaded Client.

The Logfile is probably a good idea, but the fact that 3 times he has been told it is "on his end" is... kinda funny, or would be if this was happening to someone I didn't like at any rate ;)

SGXiphias
Caldari
Black Knight Buccaneers
Sparta Alliance
Posted - 2006.01.26 20:10:00 - [29]
 

steppa, try clearing your cache...


hehe jk :)

Its obviously something server side, considering you have deleted your folder and such, and you arent the only one getting this.

Steppa
Gallente
Posted - 2006.01.26 20:16:00 - [30]
 

To add to the things I tried:

- Updated Spybot S & D, ran a full check, removed all suspect apps.

- Did a full system scan with updated virus software.

- Checked Windows for critical updates.

Nothing worked.

THEN...MAGICALLY...at about 2am CST, I logged in and, lo and behold, it was FIXED. Nothing in my petition messages from the GM's gave light to anything they had done on their end. It just...worked. All skills back, all ships working properly, all implants showing. Abracadabra.

I added a messege to the petition stating as such and got a response about five minutes later saying, "great to hear you're not having any problems anymore. I'm closing this petition."

Not, "we're still working on it," or "we're still not sure what happened, but we're tracking it down," or even "Good. We tried x y and z and we're happy it worked."

So...now I'm completely gunshy about docking at my home station unless its five minutes before downtime. No resolution at all.


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