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Photon Ceray
Posted - 2011.08.04 07:25:00 - [1]
 

Edited by: Photon Ceray on 04/08/2011 12:10:58
Edited by: Photon Ceray on 04/08/2011 11:49:39
Edited by: Photon Ceray on 04/08/2011 08:59:37
Hi,

I am writing this to inform both players and GMs, not that I am expecting any results.

As a customer this has been the worst company I ever had to deal with. you always have one lousy excuse that's repeated always: "our servers don't show anything", might as well fire your customer support and put an automatic answer machine, it'll save you some money.

When setting a destination, the squares of the route in the UI are so small and easy to miss click, especially that I play from an internet cafe where the gear is crap.

Due to my sec status I can't enter 1.0 systems. I boarded a legion and set a destination, checked all the little squares and right click> avoid the 1.0 systems.

What happened is that I miss clicked one of those little squares and avoided a neighboring system instead of a a 1.0 system and so my legion was destroyed.

My intention was not to transpass or outrun the navy - if that was the case I would've had inertia stabs and nanofibers in the lows and would've probably succeeded- but I simply wasn't aware that I am entering one.

The intended game mechanic is that pilots with a certain sec status are not allowed access to those safer systems, which I was absolutely obeying.
But what happened is that I miss clicked on a 4x4 pixel square and lost a ship as a result of that.

I know for sure that players who trash a ship by mistake can petition and get it reimbursed. I missclicked something that is much easier to miss than trashing a ship.

In any other game, such an error would've been reimbursed immediately, but here I get a lousy GM who only says the same thing, "our servers don't show anything".

How about some logic or common sense?
can't you conclude from the fit that it was not my intention to access or pass the 1.0 system there?
can't you conclude from basic logic that someone wouldn't take a ship he spent 25 hours farming for into certain useless destruction?

Why do players who miss click the big icon get reimbursed and I don't?
Why can you use logic in their case by not in mine?

Worst of all, not only was he stubborn, but I asked him multiple times to take the petition to a higher GM, I know that's my right. but despite that he still refuses to do so.

I am going through a great deal of trouble at a crappy internet cafe to play a game that I like despite many flaws and an ancient UI, and then when something goes wrong the customer support tell me to f*** off.

So as a customer, I feel disrespected, and treated like S**t by lazy GMs who never care fixing the player experience caused by the lack of basic tools such as a decent autopilot, sec status settings and proper messages.

[yellow]Removed, Navigator.

Edit: made it shorter and more to the point.
Edit2:
I am not mad, this is not rage quit, this is principle quit.
I am not going to give my money to a company that doesn't respect me as a customer and doesn't put any effort to make my experience better even in their short comings.
And no you can't have my stuff.

Trolls, even if you won't understand this, I honestly feel sorry for you, and wish one day you'll have something bigger in your life than forum trolling.

Photon Ceray
Posted - 2011.08.04 07:27:00 - [2]
 

bah, meant to post with caesar. anyways, I am sure you can verify the story.

Headerman
Minmatar
Quovis
Shadow of xXDEATHXx
Posted - 2011.08.04 07:32:00 - [3]
 

Originally by: Photon Ceray
bah, meant to post with caesar. anyways, I am sure you can verify the story.


I can't, as i didn't read your story.

Lady Spank
Amarr
In Praise Of Shadows
Posted - 2011.08.04 07:35:00 - [4]
 

Obviously you haven't really dealt with their customer service team enough if you think it's the 'servers' that show nothing.

Aelius
Caldari
Mnemonic Enterprises
Dark Matter Coalition
Posted - 2011.08.04 07:36:00 - [5]
 

If i read your post correctly, it was your own fault/mistake that led to your ship destruction.

Although i recon that the customer support is not the best in this case they are right. You cannot blame them for your own mistakes, even if the UI is not the ideal.

You should had played in the early days when there was no course plotting, no auto pilot, broken Concord, etc. Even then if you lost a ship it wouldn't be reimbursed.

Ophelia Payne
Posted - 2011.08.04 07:37:00 - [6]
 

Can't believe I used my 5 days free just to reply to this (Alotta got forumbanned because CCP hates asian people, ask for math homework help once and CCP gets butthurt when you ask someone who knows math)... think I might be getting trolled because I only read up to However, there are no tools whatsoever to help me avoid these systems! When I set a destination I have to check every system manually and adding it to my avoidance list.

Could've sworn there's a security penalty slider bar in the autopilot settings but whatever Very Happy

Sellendis
Caldari
Posted - 2011.08.04 07:45:00 - [7]
 

Let me get this right....you warped to a wrong gate, and then clicked jump. When you got there you just looked around you with ???? around your head. And then got webbed and poped.
And its the fault of the navigation, UI, small icons and everything else but not yours?

Why didnt you jump to whatever is infront of you to cut down on align time,and then warp back to gate and jump out?

Diesel74
Caldari
Deep Core Mining Inc.
Posted - 2011.08.04 07:50:00 - [8]
 

I think the biggest problem he has is the fact that other players get their ships reimbursed when they accidentally trash them..

I guess their excuse was that the trash button is too close to "activate" or "repackage".

He is saying that the map/autopilot sucks and there is no way for him to effectively ban all the 1.0 systems that cause him to get killed. This is made harder because he plays in an internet cafe.

Also the GM refuses to escalate the problem to a senior GM, which seems pretty ****ed to me.

ilovulong
Posted - 2011.08.04 07:51:00 - [9]
 

he is a moron - dont reimburse ccp ! he got what he deserved !

go farm for 25 hours straight again - lol

man those stories get my eyes all wet from laughing

Saskie Castillo
Posted - 2011.08.04 08:04:00 - [10]
 

Wow. Just wow.


There is no reason whatsoever for the GMs to reinburse you ship. Bottom line is, you had sufficient tools to identify the sec status of the system you were about to enter, forgot to check, and got destroyed. There is no reason for CCP to escalate the petition, there was no lag, no server or client side bugs, just human stupidity. In other words, CCPs logs show nothing.

If you don't understand or agree, stop playing. I heard wow is going to add pandas as a playable char in next expansion, might suit you better.

And whining about the GMs is just plain stupidity. They did exactly what they are told to do, what they should do, and what I expect them to do in the future. Even if said thing happens to me.

Photon Ceray
Posted - 2011.08.04 08:20:00 - [11]
 

Edited by: Photon Ceray on 04/08/2011 08:27:29
Originally by: Diesel74
I think the biggest problem he has is the fact that other players get their ships reimbursed when they accidentally trash them..

I guess their excuse was that the trash button is too close to "activate" or "repackage".

He is saying that the map/autopilot sucks and there is no way for him to effectively ban all the 1.0 systems that cause him to get killed. This is made harder because he plays in an internet cafe.

Also the GM refuses to escalate the problem to a senior GM, which seems pretty ****ed to me.



^This.

The biggest issue is the way customer support is handling this more than the way the game is.

I didn't enter a 1.0 because I didn't know I have to avoid it, I entered it because I missclicked a 4x4 pixel and avoided a system next to it instead of the 1.0, a freaking miss click!

Photon Ceray
Posted - 2011.08.04 08:23:00 - [12]
 

Edited by: Photon Ceray on 04/08/2011 08:24:07

Wa'roun
Quantum Cats Syndicate
Posted - 2011.08.04 08:35:00 - [13]
 

You know the route planning has been improved over the past 2-3 years.
Back then you had no visual cue where you were going on the UI other than the yellow gate in the overview.
Now you have another cue with system security colors on the left hand side. It shows the entire route, and the next jump.
There really is no excuse for not double checking.

Jowen Datloran
Caldari
Science and Trade Institute
Posted - 2011.08.04 08:48:00 - [14]
 

And here I thought the 'Security Penalty' slider was exactly for fine tuning which security levels to enter and which to not.

Photon Ceray
Posted - 2011.08.04 08:50:00 - [15]
 

Originally by: Wa'roun
You know the route planning has been improved over the past 2-3 years.
Back then you had no visual cue where you were going on the UI other than the yellow gate in the overview.
Now you have another cue with system security colors on the left hand side. It shows the entire route, and the next jump.
There really is no excuse for not double checking.


Do you not understand that I was using this route with small squares that shows the route and next jump? do you not understand that the 4x4 pixel I miss clicked is one of those? jessus!

Kaomond
Posted - 2011.08.04 08:54:00 - [16]
 

Edited by: Kaomond on 04/08/2011 08:56:18
Originally by: Photon Ceray
Edited by: Photon Ceray on 04/08/2011 08:27:29
Originally by: Diesel74
I think the biggest problem he has is the fact that other players get their ships reimbursed when they accidentally trash them..

I guess their excuse was that the trash button is too close to "activate" or "repackage".

He is saying that the map/autopilot sucks and there is no way for him to effectively ban all the 1.0 systems that cause him to get killed. This is made harder because he plays in an internet cafe.

Also the GM refuses to escalate the problem to a senior GM, which seems pretty ****ed to me.



^This.

The biggest issue is the way customer support is handling this more than the way the game is.

I didn't enter a 1.0 because I didn't know I have to avoid it, I entered it because I missclicked a 4x4 pixel and avoided a system next to it instead of the 1.0, a freaking miss click!


1. 4x4 pixel icon? erm when i'm runing through a route it shows the next gate in bright yellow in the overview, not a 4x4 pixel box, a huge bar line in the overview. Sounds to me like you were trying to click the bracket box on the actual screen isntead of using the tools they give you to pilot.
2. You get a list of all the stargates in the route, on the left hand side of the screen, i don't know what you do but whenever im running through a route i always check the stargate i have targeted is the next on the list.

So basically what we have here is a failure to actually use the tools given to you to pilot your ship properly and safely, and because you didn't use them and got killed you expect to be reimbursed? I don't think so, treat it as a life lesson and move on.

Garreth Vlox
Minmatar
Obsidian Inc.
Posted - 2011.08.04 08:54:00 - [17]
 

Originally by: Photon Ceray

However, there are no tools whatsoever to help me avoid these systems! When I set a destination I have to check every system manually and adding it to my avoidance list.



i only got this far into you post because it was at this point that i realized what a complete ****ing idiot you are for not having figured out how to set you auto pilot to avoid .5 systems and higher. tatas can't save just do us all a favor and get the **** out.

Malcanis
Caldari
Vanishing Point.
The Initiative.
Posted - 2011.08.04 08:59:00 - [18]
 

Originally by: Photon Ceray

What happened is that I miss clicked one of those little squares and ended up entering a 1.0 system with a Legion, which I lost miserably.


The fault was yours. Working as intended. Dont commit crimes if you're not prepared to deal with the consequences of negative sec status.

Petition denied.

Saskie Castillo
Posted - 2011.08.04 09:05:00 - [19]
 

I for one am happy CCP does not reimburse player errors like this.


A GM escalation would just be a waste of a senior GMs time. CCP did the right thing, just go away.

Potato IQ
Posted - 2011.08.04 09:05:00 - [20]
 

Wasting a GMs time because of your own stupidity and then having a whine about it on the forums is quite pathetic. Take responsibility for your own actions. You are no longer a child. HTFU or please leave

Photon Ceray
Posted - 2011.08.04 09:05:00 - [21]
 

Originally by: Garreth Vlox
Originally by: Photon Ceray

However, there are no tools whatsoever to help me avoid these systems! When I set a destination I have to check every system manually and adding it to my avoidance list.



i only got this far into you post because it was at this point that i realized what a complete ****ing idiot you are for not having figured out how to set you auto pilot to avoid .5 systems and higher. tatas can't save just do us all a favor and get the **** out.


No, you're the F***ing ******, I only want to avoid 1.0 systems, not everything above 0.5


Originally by: Malcanis
Originally by: Photon Ceray

What happened is that I miss clicked one of those little squares and ended up entering a 1.0 system with a Legion, which I lost miserably.


The fault was yours. Working as intended. Dont commit crimes if you're not prepared to deal with the consequences of negative sec status.

Petition denied.



The same when someone trashes a ship, it's their fault and working as intended. so why do they get reimbursed and I don't?

And from now on I won't bother replying to trolls. my point is clear, I am not petitioning game mechanics or the UI, I am petitioning a miss click. if you don't like that, I couldn't care less.

My post is intended towards GMs not to players, because I want a senior GM to take notice, as the one I was talking with was not escalating my petition as I requested multiple times.

Magnus Veyr
Posted - 2011.08.04 09:09:00 - [22]
 

OP misclicked and blames CCP for his loss.

Deviana Sevidon
Gallente
Panta-Rhei
Butterfly Effect Alliance
Posted - 2011.08.04 09:14:00 - [23]
 

Trashing a ship could happen very easily, at least before the UI was re-arranged and the outcome was permanent. Misclicking on an autopilot setting is also easy, but avoidable if you took the time to double-check your course.

Customer support is not there to cater to every of your whims. Yes they assist players, when they are stuck or genuine bugs appear. Assistance in case where someone made a mistake and trashed his ship is a grey area, but can be done, depending on the policy. What you are trying is to abuse the petition system, so I have to entirely agree with the GM decision.

Tirane Merkator
Posted - 2011.08.04 09:49:00 - [24]
 

i am now playing for a month and have to say i never saw a better support in a mmorpg. i had to write 2 petitions and both got solved within 5 minutes. unbelievable you whine here because of your unwariness and think you are right. you must be one hell of a nice customer in rl...

just to tell you how it is in other games. in darkfall there is the possibility of lost items when server crashes when you traded in a small timeframe before a crash... guess what, no refund policy. your account can get hacked and you lose everything, you know what? no refund policy. large clanboats got stolen by a speed hacker, yeah, you know what...

so don't ***** about your own mistakes here and realy: you should grow up, you ridicule yourself right now oO

Garreth Vlox
Minmatar
Obsidian Inc.
Posted - 2011.08.04 09:50:00 - [25]
 

Originally by: Photon Ceray
Originally by: Garreth Vlox
Originally by: Photon Ceray

However, there are no tools whatsoever to help me avoid these systems! When I set a destination I have to check every system manually and adding it to my avoidance list.



i only got this far into you post because it was at this point that i realized what a complete ****ing idiot you are for not having figured out how to set you auto pilot to avoid .5 systems and higher. tatas can't save just do us all a favor and get the **** out.


No, you're the F***ing ******, I only want to avoid 1.0 systems, not everything above 0.5


Originally by: Malcanis
Originally by: Photon Ceray

What happened is that I miss clicked one of those little squares and ended up entering a 1.0 system with a Legion, which I lost miserably.


The fault was yours. Working as intended. Dont commit crimes if you're not prepared to deal with the consequences of negative sec status.

Petition denied.



The same when someone trashes a ship, it's their fault and working as intended. so why do they get reimbursed and I don't?

And from now on I won't bother replying to trolls. my point is clear, I am not petitioning game mechanics or the UI, I am petitioning a miss click. if you don't like that, I couldn't care less.

My post is intended towards GMs not to players, because I want a senior GM to take notice, as the one I was talking with was not escalating my petition as I requested multiple times.



you're still a ****ing idiot bro, they put the slider in that screen specifically for people like yourself who need to avoid specific security areas be it .5 or 1.0 that's why it SLIDES, you stupidity is not CCP's fault, please stop making rage quit threads with reasons for leaving that are your own damn fault. if your to stupid to learn how something works before using it to pilot a billion isk ship you have no ones ass to kick but your own when you **** gets concorded.

Wa'roun
Quantum Cats Syndicate
Posted - 2011.08.04 10:06:00 - [26]
 

Edited by: Wa''roun on 04/08/2011 10:07:41
Originally by: Photon Ceray
Originally by: Wa'roun
You know the route planning has been improved over the past 2-3 years.
Back then you had no visual cue where you were going on the UI other than the yellow gate in the overview.
Now you have another cue with system security colors on the left hand side. It shows the entire route, and the next jump.
There really is no excuse for not double checking.


Do you not understand that I was using this route with small squares that shows the route and next jump? do you not understand that the 4x4 pixel I miss clicked is one of those? jessus!


Apparently you don't understand how to read.

nahtoh
Caldari
Brotherhood of The Saltire
EVE Animal Control
Posted - 2011.08.04 10:10:00 - [27]
 

Originally by: Photon Ceray
Edited by: Photon Ceray on 04/08/2011 08:27:29
Originally by: Diesel74
I think the biggest problem he has is the fact that other players get their ships reimbursed when they accidentally trash them..

I guess their excuse was that the trash button is too close to "activate" or "repackage".

He is saying that the map/autopilot sucks and there is no way for him to effectively ban all the 1.0 systems that cause him to get killed. This is made harder because he plays in an internet cafe.

Also the GM refuses to escalate the problem to a senior GM, which seems pretty ****ed to me.



^This.

The biggest issue is the way customer support is handling this more than the way the game is.

I didn't enter a 1.0 because I didn't know I have to avoid it, I entered it because I missclicked a 4x4 pixel and avoided a system next to it instead of the 1.0, a freaking miss click!


And your screw up is supports issue why exactly? You don't read the screen? (next system is blah and its 1.0) the light blue box in the jump list did not ring any bells?

You screwed up, find me a river, build me a bridge and get the **** over it...

Magnus Veyr
Posted - 2011.08.04 10:12:00 - [28]
 

OP could also have hit F10 and READ the system sec, but hey; it's easier to blame others for your failings.

Alissa Solette
Posted - 2011.08.04 10:14:00 - [29]
 

Edited by: Alissa Solette on 04/08/2011 10:15:51
I agree that the customer support is dismal. It's always been that way and likely always will be. Yes it sucks, yes CCP are crap for not improving it in the last 8 years. You can either accept it or quit in protest (give me your stuff first tho).

Then about your "problem": you failed (by your own admission) because you were too lazy to check the systems you were jumping in to and then started crying because stupid people are punished in EVE and not protected from their own idiocy like in WOW.

It's also a blatant lie that you'll be reimbursed if you accidentally delete a ship. A mate of mine deleted a Station Container once with a huge amount of valuable stuff (and he was still pretty new at that time) and he was told "logs show nothing, have a nice day".

You will only ever be reimbursed if it was clearly CCPs mistake that you lost your stuff and if you can force CCP to admit to having failed (usually not possible unless you can get a 200+ page threadnaught going and troll their forums for a few weeks). Even if their node crashes in a 1500 man fleet fight and everyone disconnects then you won't be reimbursed. You'll be told that it was likely a problem with all your ISPs at the same time or that it was subspace interference or some **** like that. It has to be something really special or you simply won't be reimbursed. Being a moron doesn't qualify I'm afraid.

So suck it up and next time learn to avoid 1.0 systems. This is not WOW where your mistakes will be corrected by a friendly GM. This is EVE where the silly suffer, the smart people laugh and the GMs have 3 macro-responses to choose from.

Have a nice day.

Edit:
also, next time simply fit a covops cloak on your Legion and you can pass through 1.0 without any issues.

War Kitten
Panda McLegion
Posted - 2011.08.04 10:23:00 - [30]
 

Tears of the Fail ITT.

Keep posting OP!


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