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Ravior Letam
Posted - 2011.07.24 08:13:00 - [1]
 

Hey forum,

I just wanted to find out what the CCP staff at Fanfest meant when they said "We love the players!". So I filed a petiton with the reason of asking for one more gametime day - since the servers where down nearly an entire day when Incarna 1.0 was released.

Here is the entire conversation; I cut nothing from it (just reversed the order so you can read everything chronologically).

Please tell me what you, the players, think about this (if there's staff around here, of course please join the conversation; mabye you could explain in further detail what happened here).

GM correspondence removed. Spitfire

Ravior Letam
Posted - 2011.07.24 08:16:00 - [2]
 

After that, the petition was closed without any further asking from the operator like I was used to from all my other petitions.

I really just want to understand why this all goes so wrong and a simple asking for compensation is blocked with CCP hiding behind their EULA instead of being nice and kind and stuff.

This just seams plain non-serious to me.

Mag's
the united
Negative Ten.
Posted - 2011.07.24 08:18:00 - [3]
 

In before the GM correspondence is removed. Very Happy

baltec1
Posted - 2011.07.24 08:18:00 - [4]
 

1. don't post chat logs with GMs

2. If eve is down for a big update then go outside and do something like watch a film, go have a meal out, climb a montain, tame the sea or something.

Feligast
Minmatar
GoonWaffe
Goonswarm Federation
Posted - 2011.07.24 08:19:00 - [5]
 

Edited by: Feligast on 24/07/2011 08:18:58
Originally by: Mag's
In before the GM correspondence is removed. Very Happy


Damn you Mags.. I had to log in first :(

Mag's
the united
Negative Ten.
Posted - 2011.07.24 08:21:00 - [6]
 

Originally by: Feligast
Edited by: Feligast on 24/07/2011 08:18:58
Originally by: Mag's
In before the GM correspondence is removed. Very Happy


Damn you Mags.. I had to log in first :(
Razz Twisted Evil

CCP Spitfire


C C P
C C P Alliance
Posted - 2011.07.24 08:31:00 - [7]
 

Please don't post GM correspondence on the forums.


Janek Dax
Gallente
Posted - 2011.07.24 08:32:00 - [8]
 

Edited by: Janek Dax on 24/07/2011 08:34:07
Whilst I can understand what you are trying to say, you had to be told no, 5 times ?? then bring it to the forums for us to do what ??

Sympathise, join the crusade, petition CCP on your behalf ?? If you haven't realised where CCP's stance is towards paying customers throughout the whole Incarna saga, then you must have been running round with your eyes closed for the last month or so !!

As long as you pay your money, whether through hard cash or isk/plex each month they will love you.
Caring about you, having company/customer relations, reimbursing you, compensating you or basically giving a damn isn't part of the package, so in the words of CCP themselves

HTFU

Edited for this, here is the caring side

Originally by: CCP Spitfire
Please don't post GM correspondence on the forums.



Tobias Sjodin
Habitual Euthanasia
Pandemic Legion
Posted - 2011.07.24 09:15:00 - [9]
 

CCP gives away free gametime on several occasions. Though, I doubt you'll get it if/when you're being an offensive annoying twit.

Musashi IV
Posted - 2011.07.24 09:34:00 - [10]
 

If you want free game time do not renew your subscription and then use PLEX for game time. This will give you 4 hours of game time for free. Who said CCP does not love you!

Max Keitt Keitt
Amarr
Viziam
Posted - 2011.07.24 10:31:00 - [11]
 

I think MMOs are some of the cheapest entertainment around. At $15 per day that's what, 50 cents you're out? Stop crying, tbh.

Eugene Spencer
Rodents of Unusual Size
Posted - 2011.07.24 11:18:00 - [12]
 

Originally by: Ravior Letam
Please tell me what you, the players, think about this


I think you're an idiot.

I actually don't even know why I am wasting my time replying to this thread.

Ravior Letam
Posted - 2011.07.24 11:28:00 - [13]
 

Edited by: Ravior Letam on 24/07/2011 11:31:01
Originally by: Janek Dax
If you haven't realised where CCP's stance is towards paying customers throughout the whole Incarna saga, then you must have been running round with your eyes closed for the last month or so !!


You see, it's rather like I wanted to verify what I was allready thinking since that happened ;)

Originally by: Janek Dax

Edited for this, here is the caring side

Originally by: CCP Spitfire
Please don't post GM correspondence on the forums.





Yeah exactly :D
Thats awesome. I can't believe what I just got into :D

In germany, we've got a name for that:

Please visit your user settings to re-enable images.

:D

William Pullman
Posted - 2011.07.24 11:35:00 - [14]
 

In-jokes aren't clever. Shutup.

Galphram NefreX
Posted - 2011.07.24 11:38:00 - [15]
 

Do what everyone else does post all GM correspondence off forums where they can't just delete it.

Scorn Gojira
Posted - 2011.07.24 14:37:00 - [16]
 

Personal attack removed. Spitfire

Ravior Letam
Posted - 2011.07.24 16:27:00 - [17]
 

Originally by: Galphram NefreX
Do what everyone else does post all GM correspondence off forums where they can't just delete it.


Sorry, didn't know about this.

I didn't know as well that they would delete stuff like that from the forums. Even though the Correspondand told me that I could go here and ask the community to talk about this.

Ravior Letam
Posted - 2011.07.24 16:31:00 - [18]
 

Edited by: Ravior Letam on 24/07/2011 16:35:29
Originally by: baltec1
1. don't post chat logs with GMs

2. If eve is down for a big update then go outside and do something like watch a film, go have a meal out, climb a montain, tame the sea or something.


Of course thats exactly what I did. I was climbing a mountain and then fell off and scratched my toe. Then I needed to cry hard. Thats why I'm offended by ccp, isnt that clear so far? ;)

Listen guys, this isn't about ONE DAY of extra gametime. I see this as a precedent for something happening like that and I just plainly want to know what people think about this. And that is both, ccp and the customers.

Ranger 1
Amarr
Ranger Corp
Posted - 2011.07.24 16:32:00 - [19]
 

Originally by: Ravior Letam
Originally by: Galphram NefreX
Do what everyone else does post all GM correspondence off forums where they can't just delete it.


Sorry, didn't know about this.

I didn't know as well that they would delete stuff like that from the forums. Even though the Correspondand told me that I could go here and ask the community to talk about this.


1: Read the EULA you agreed to.

2: Stop embarrassing yourself.

Ravior Letam
Posted - 2011.07.24 16:37:00 - [20]
 

Edited by: Ravior Letam on 24/07/2011 16:38:42
Originally by: Ranger 1

1: Read the EULA you agreed to.

2: Stop embarrassing yourself.


Are you giving me commands here or what?
Cant I ****ing ask when I have a favor?
Whats up with you guys?

If you people are to flat to think a little outside the box then this is not my problem because I'm not asking you, I ask the ones who want to.

Sarmatiko
Posted - 2011.07.24 16:39:00 - [21]
 

HEY CCP WHERE IS MY GAMETIME GOES WHILE I'M SLEEPING AND NOT PLAYING???!!!
REIMBURSEMENTS!!!

Smile

Zagdul
Gallente
Clan Shadow Wolf
Fatal Ascension
Posted - 2011.07.24 16:40:00 - [22]
 

You've just wasted a GM's time for which could have been better used answering more crucial petitions.

In my opinion, you should be banned for wasting CCP's time and some poor dude who had a legitimate concern.

Ravior Letam
Posted - 2011.07.24 16:44:00 - [23]
 

Originally by: Zagdul
You've just wasted a GM's time for which could have been better used answering more crucial petitions.

In my opinion, you should be banned for wasting CCP's time and some poor dude who had a legitimate concern.


I'm a customer. And as such, I have the right to ask questions in different ways, as such would be a petiton.

Ranger 1
Amarr
Ranger Corp
Posted - 2011.07.24 16:46:00 - [24]
 

Originally by: Ravior Letam
Edited by: Ravior Letam on 24/07/2011 16:38:42
Originally by: Ranger 1

1: Read the EULA you agreed to.

2: Stop embarrassing yourself.


Are you giving me commands here or what?
Cant I ****ing ask when I have a favor?
Whats up with you guys?

If you people are to flat to think a little outside the box then this is not my problem because I'm not asking you, I ask the ones who want to.


I understand the terms and conditions I agreed to when I started my subscription.

You do not.

Downtime related to the release of an expansion or patch is not reimbursable.

A significant amount of unexpected downtime can be (and has been several times in the past) reimbursable in various ways at their discretion.

I did not see the GM response before it was, of course, removed... but I imagine it explained exactly that.

What part of "No" do you not understand, and why do you insist on childishly arguing the point when you yourself agreed to these conditions?

For your own sake, take the advice given.

Ravior Letam
Posted - 2011.07.24 16:47:00 - [25]
 

Ok people, i've learned my lesson.

When I'm interested in talking about stuff seriously, these forums aren't the right place.

Ranger 1
Amarr
Ranger Corp
Posted - 2011.07.24 16:48:00 - [26]
 

Originally by: Ravior Letam
Ok people, i've learned my lesson.

When I'm interested in talking about stuff seriously, these forums aren't the right place.


When you have something worth discussing, come back and people will be more than happy to discuss it with you.

Atif Yilmaz
Posted - 2011.07.24 16:51:00 - [27]
 

Originally by: CCP Spitfire
Please don't post GM correspondence on the forums.



In the old days, CCP would often give us a free day if they failed and went overtime when patching.

I dont think CCP really cares about their customers any more. If they did, they would consider giving us a few free days following the 3+ servercrashes a week we had following Incarna.

Ranger 1
Amarr
Ranger Corp
Posted - 2011.07.24 16:55:00 - [28]
 

Originally by: Atif Yilmaz
Originally by: CCP Spitfire
Please don't post GM correspondence on the forums.



In the old days, CCP would often give us a free day if they failed and went overtime when patching.

I dont think CCP really cares about their customers any more. If they did, they would consider giving us a few free days following the 3+ servercrashes a week we had following Incarna.


If they reimbursed you that time, how much would it add up to?

A few hours, probably far less.

Server crashes/reboots sometimes happen after an expansion.

They know this, we know this.

If you really want to be reimbursed, check under your sofa cushions for loose change. That should cover it.

Atif Yilmaz
Posted - 2011.07.24 17:04:00 - [29]
 

Originally by: Ranger 1
Originally by: Atif Yilmaz
Originally by: CCP Spitfire
Please don't post GM correspondence on the forums.



In the old days, CCP would often give us a free day if they failed and went overtime when patching.

I dont think CCP really cares about their customers any more. If they did, they would consider giving us a few free days following the 3+ servercrashes a week we had following Incarna.


If they reimbursed you that time, how much would it add up to?

A few hours, probably far less.

Server crashes/reboots sometimes happen after an expansion.

They know this, we know this.

If you really want to be reimbursed, check under your sofa cushions for loose change. That should cover it.


No. They would on occasion give us (everyone) an entire free day (24h) of game time, not minutes/hours (what would be the point?) So your speculation is entirely off because you have no idea what you are talking about.

Yes, crashes happen after a patch, but not three or four times a week. For any production environment that would be a unacceptable level of stability and should warrant some kind of reimbursement.

And yes if you do the calculations one day is not that much in real world currency, but that is besides the point.

What we were discussing before you delivered your spew of invalid arguments was the POSSIBILITY of returning to a time when CCP gave us a free day whenever they messed up. No go lie down and stop breathing, that would allow the rest of the world some respite from your meaningless typing.

Zag'mar Jurkar
Minmatar
Advent of the Blood Sun
Posted - 2011.07.24 17:14:00 - [30]
 

Originally by: Ravior Letam
Ok people, i've learned my lesson.

When I'm interested in talking without having to face other people stances and opinions/facts on stuff, these forums aren't the right place.


fix'd


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