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blankseplocked Is CCP illegally not allowing people to unsub?
 
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Xaelix Sativa
Caldari
Killers.R.Us
Posted - 2011.06.28 01:23:00 - [31]
 

Edited by: Xaelix Sativa on 28/06/2011 01:39:07

It works fine in Chrome, Safari and Firefox, you trolling bastages.

Anyone can log into an inactive account and see that menu.

Look at me, look at me I can do it, too! Please visit your user settings to re-enable images.

Misanth
RABBLE RABBLE RABBLE
Posted - 2011.06.28 01:23:00 - [32]
 

Some browsers can't handle CCP's new Account Management. Even better PR. Cool

Adunh Slavy
Ammatar Trade Syndicate
Posted - 2011.06.28 01:24:00 - [33]
 

File a petition, if they don't help, call your bank, if that doesn't work, call a lawyer and cry a lot on the phone, sue for damages, buy ccp and we can get rid of this MT BS.

Panda Name
Amarr
Imperial Academy
Posted - 2011.06.28 01:26:00 - [34]
 

that's right. it's impossible to leave the game unless you pay the proper fee. i, for one, am taking donations so i can quit the game for good.

Haradriel Tian
Posted - 2011.06.28 01:26:00 - [35]
 

Just found out you have to buy a monocle before the option to unsub shows up.

Misanth
RABBLE RABBLE RABBLE
Posted - 2011.06.28 01:26:00 - [36]
 

Originally by: Panda Name
that's right. it's impossible to leave the game unless you pay the proper fee. i, for one, am taking donations so i can quit the game for good.


One monocle or 1337 AUR

AMIRITE!1!?!

Mr Epeen
It's All About Me
Posted - 2011.06.28 01:30:00 - [37]
 

Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there

Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.

I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.

EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.



If you are living in the U.S., and I believe you are based on the rant in your OP.

I'm pretty sure you that you being stupid can be blamed on CCP in court. With a good lawyer, you could walk out of this a wealthy man.

Mr Epeen Cool

docttor tran
Posted - 2011.06.28 01:42:00 - [38]
 

Edited by: docttor tran on 28/06/2011 01:42:44
your an idiot

your account is probably already inactive... i've tested on every browser i can find (even opera) and all of them claim your as stupid as your rants

Thomas Phillippe
Posted - 2011.06.28 01:48:00 - [39]
 

Originally by: Mr Ravenblade
Any lawyers in the house?

I'm a lawyer and I can represent your interests for $20 cash. Let me know if you're interested.

Cipher Jones
Minmatar
Posted - 2011.06.28 01:53:00 - [40]
 

Originally by: Haradriel Tian
Just found out you have to buy a monocle before the option to unsub shows up.


Sort of like the sunglasses from "they live"?

5n4keyes
Sacred Templars
RED.OverLord
Posted - 2011.06.28 02:08:00 - [41]
 

If you have problems simply submit a petition under billing

Blacksquirrel
Posted - 2011.06.28 02:18:00 - [42]
 

Edited by: Blacksquirrel on 28/06/2011 02:18:45
Lawyer: what actions did you take...?
" I looked and I couldnt find it."

and then?

"I went on the forums and created accusations... Others had not experienced this. I then came to the conclusion they were targeting just me deliberately."

Did you talk directly with anyone at the company?

"Nope."

I think we have a case...

Mandy Stafford
Posted - 2011.06.28 02:21:00 - [43]
 

Damn, you're dumb. Rolling Eyes

Jennifer Drama
Posted - 2011.06.28 02:22:00 - [44]
 

tl;dr You're an idiot

HxChippiewill
Posted - 2011.06.28 02:32:00 - [45]
 

Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 01:24:23
Ok I can now get a link, but it took some doing and I want to post this before i do it because I want to make sure it gets out there

Based on my tests, CCP actually does HIDE the unsubscribe link, and they seem to do it based on the USER AGENT of the browser that you are using from what data I can find in my tests, with a timeout so that once actived, it send the correct links to your ip no matter what browser you use It would not show AT ALL on the page when I used chrome, because the option was never sent to the page - the option really doesn't exist in the list so it never shows up - and then I logged out and then changed the user agent string that my browser sends to identify my browser to make it emulate "Internet Explorer".. BAM suddenly the option shows up.

I personally think this is intentional, to keep people who use chrome from canceling their subscriptions. Why? Because based on some marketing I read once when I worked in web marketing and my life deended on it, people that use IE are the poorest and least likely to buy things, while people who use chrome and other browsers are more likely to have extra money for things like - for example - a subscription to Eve they don't use. I see this as a stop-gap measure to annoy people who have extra money just enough that they "forget" to unsubscribe so CCP has a better and more stable income stream.

EDIT: Yes I know what it sounds like,. but this is eve, and CCP we are talking about here. Either way, I'm un-subbed.


So basically what's happening is that your user agent is somehow messing up your Cookies for whichever server serves the drop down menu so it thinks you're not logged in, however the servers which serve the rest of the page seem to have no problem. You're not running the dev or beta versions of Chrome are you? (But basically your user agent is malformed or generally some part of your http headers that the user agent extension might have fixed)

Neoexecutor
Minmatar
Skynet Technologies
Posted - 2011.06.28 02:44:00 - [46]
 

The size of your tinfoil hat is illegal.

Pricely Checkington
Posted - 2011.06.28 02:49:00 - [47]
 

Yes, it is impossible to quit EVE. You are the first to notice this in over 8 years. Well done!

Bklyn 1
Posted - 2011.06.28 02:50:00 - [48]
 

If you are having a problem, it can only be on your end, never on CCP's end. Upgrade your hardware. If that doesn't work, contact your ISP.

Loraine Gess
Posted - 2011.06.28 02:51:00 - [49]
 

Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.

I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.

Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.

Needless to say, I am not happy about this and am wondering the following:

1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?

If you are a lawyer and your willing to help me push this issue, please say so.



10/10 or darwin award nominee, not sure which.

Eolithic WithaTwist
Caldari
Science and Trade Institute
Posted - 2011.06.28 02:51:00 - [50]
 

Originally by: Mr Ravenblade
Edited by: Mr Ravenblade on 28/06/2011 00:49:43
I said I was going to, and I am now attempting to do so now that my affairs are in order and the people left behind have the things I wanted them to have.. sadly once logged into the account management page, I see no option to unsubscribe. I have spent the last few minutes looking, and I cant find it as it doesnt seem to exist.

I'm *this* close from calling my bank and just asking them to do a charge back, since CCP is not ALLOWING me to unsubscribe when and how I see fit, as required by the laws of my country.

Please note that this is not a "the option not rendering" scenerio; I'm software developer myself, so I have all the requisite debugging tools installed in my browser and in chrome, its even simply as all i have to do is right click examine element.. and both a search of the page code, the page loaded, and a fast jaunt through the loaded DOM gives nothing for being able to unsubscribe. I have confirmed this by copying the pages loaded DOM and saving them to a text file, and then manually confirming that no such "unsubscribe" link exists.

Needless to say, I am not happy about this and am wondering the following:

1. Is anybody else experiencing this issue?
2. Do we have any lawyers in the house?

If you are a lawyer and your willing to help me push this issue, please say so.


You must be the worst software engineer ever. A five year old child could find the cancel subscription button with no problems. its right in front of your face.

Dimitryy
Gallente
Broski Enterprises
Elite Space Guild
Posted - 2011.06.28 02:52:00 - [51]
 

There is a bug with it, i had to set up IE to get it to work, Opera and Firefox would not show the unsub button. Its impressive that CCP has managed to **** me off right till the moment i leave.


Solanar Starjumper
Gallente
The Revenge of Auntie Freeze
Posted - 2011.06.28 02:55:00 - [52]
 

I successfully cancelled 2 accounts (in chrome) and the link was not there for my other 2 accounts (in chrome).

All 4 accounts have been paid using plex for several months, so it's not a big deal for me, but there it is.

Also, there were some others who clicked the cancel button and got a "page not found" message.

Chandler Urandom
Native Freshfood
Posted - 2011.06.28 03:05:00 - [53]
 

Originally by: Mr Ravenblade
[...]


Dude, way to overreact due to your own incompetence. CCP's designs aren't necessarily intuitive, but do you seriously think that CCP intentionally have made it impossible to unsubscribe?

Originally by: Mr Ravenblade

If you are a lawyer and your willing to help me push this issue, please say so.


Send me 100M ISK and I'll get back to ya. M'kay?

Seraphis Amun
Posted - 2011.06.28 03:11:00 - [54]
 

Are you an alt of 'Scott Woods' ?

I haven't seen rants like this since that idiot played EVE.

Callous Jade
Posted - 2011.06.28 03:13:00 - [55]
 

OP should work for CCP. Please submit your resume to 'Mr. Epeen' thanks.

kerradeph
Gallente
CATO.nss
Posted - 2011.06.28 08:53:00 - [56]
 

using the latest opera build unmodified. active account.
Please visit your user settings to re-enable images.

hmm, seems to be there just fine.
that is with a CC.
also, the message in the background is the welcome back message that you get when you undo canceling sub.

Shova Kais
Caldari
Four Horsemen of the Apocalypse
Posted - 2011.06.28 09:00:00 - [57]
 

Originally by: Neoexecutor
The size of your tinfoil hat is illegal.


OP is required to pay me 2B ISK as the fee for said illegal tinfoil hat.

Tobiaz
Spacerats
Posted - 2011.06.28 09:16:00 - [58]
 

Weird enough though I could cancel 2 accounts ok, if I did it in Explorer. But the 3rd, that is ony a month old and paid for a year, still refuses to show up.

Looks like it's not so much a browser thing but has more to do with the account it self.

Najian
Lamb Federation Navy
Posted - 2011.06.28 09:16:00 - [59]
 

I'm not only a lawyer, im also a criminologist. Surely you will hire me to do some research on this.
It will conclude in vague observations about how hiding unsubscribing buttons in general could be a valid tactic to keep people from unsubscribing, because of some psychological bull**** involved and efforts people are willing to take etc.

Won't help your case though, but cost you many monocles. I need money as much as CCP does.

Tyburn Stannis
Caldari
Xenon Salvage Inc.
Posted - 2011.06.28 09:17:00 - [60]
 

There is no browser issue.
There is no conspiracy.

To unsubscribe, you must have a subscription.

So if you use PLEX, or if you purchase monthly / three months / six months credits, you do not get a "cancel" option as you already have a time limit. When your credit runs out, your account is suspended.

If you ticked "automatically bill me" or whatever the exact wording is to request a rolling payment progamme, only THEN you will find a "cancel" option under the Game Time menu.

EVE used to have a generally more intelligent class of player, now it just seems to be a bunch of muppets shouting "this game's too hard" at every single thing. *sigh*


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