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Nath Blazek
Minmatar
Native Freshfood
Posted - 2011.06.26 08:05:00 - [1]
 

Edited by: Nath Blazek on 26/06/2011 08:07:21
Pot, Meet Kettle.

The the link impaired..this is real, Gamasutra is the gold standard trade rag for the industry.

June 23, 2011


---
http://schedule.gdceurope.com/session/5322
---

Priceless

GDC Europe organizers have unveiled the full lineup for the show's Community Management Summit, featuring a keynote from industry veteran Gordon Walton on creating an online "code of conduct," SOE on controlling player backlash, and EVE Online developer CCP on learning from Jurassic Park.

Taking place Monday through Wednesday, August 15-17, 2011 at the Cologne Congress-Centrum Ost, alongside the major gamescom trade show, GDC Europe 2011 will again provide the essential pan-European perspective of game development and business trends.



Consequence Zero
Non Affiliation
Posted - 2011.06.26 08:07:00 - [2]
 

Edited by: Consequence Zero on 26/06/2011 08:08:39
- Elsewhere, Valerie Massey, senior director of PR and communication from EVE Online developer CCP, will take a humorous approach to discussing community management in, "Everything I Ever Needed to Know About Online Communities I Learned from Jurassic Park," a talk that will illustrate the ins and outs of the job using examples from the classic Stephen Spielberg film and its sequels.


hahahahahahahahaha

Edit: fail link I know.. http://www.gamasutra.com/view/news/35406/GDC_Europe_Reveals_Talks_For_Community_Management_Summit.php


Anne Arqui
Minmatar
Diamonds in the Rough Enterprises
Posted - 2011.06.26 08:15:00 - [3]
 

Originally by: Consequence Zero
Valerie Massey, senior director of PR and communication from EVE Online developer CCP, will take a humorous approach to discussing community management in, "Everything I Ever Needed to Know About Online Communities I Learned from Jurassic Park," a talk that will illustrate the ins and outs of the job using examples from the classic Stephen Spielberg film and its sequels.
Please visit your user settings to re-enable images.


There seems to be a gap between "talking about" and "applying".

Harcosi
Posted - 2011.06.26 08:17:00 - [4]
 

Originally by: Consequence Zero
Edited by: Consequence Zero on 26/06/2011 08:08:39
- Elsewhere, Valerie Massey, senior director of PR and communication from EVE Online developer CCP, will take a humorous approach to discussing community management in, "Everything I Ever Needed to Know About Online Communities I Learned from Jurassic Park," a talk that will illustrate the ins and outs of the job using examples from the classic Stephen Spielberg film and its sequels.


Well that explains it, when it all starts going bad... Bail.

Mister Grumpy
Posted - 2011.06.26 08:19:00 - [5]
 

Hold on to your butts.

Fire Watch
Posted - 2011.06.26 08:19:00 - [6]
 

embarrassing.

Kiwi Miner
Posted - 2011.06.26 08:20:00 - [7]
 

as myself and others have done send them an e-mail explaining what is going on with a copy of the ceo e-mail and a link to the fourms asking if they are sure they want such a person speaking to there members.

Ryker Struvian
Posted - 2011.06.26 08:21:00 - [8]
 

What kind of stupid bull**** is this?! Learning how to control a community using JURASSIC PARK as an example? It's disrespectful because obviously us, the users, are dinosaurs on the lose when apparently we're supposed to be caged and contained.

****ing stupid bull****. How insulting.

Akrosi
Posted - 2011.06.26 08:23:00 - [9]
 

Don't worry CCP are fast becoming a Joke in the industry. The only event's they'll be attending next year will be "How to start a new career in trash collection"

Cailais
Amarr
Nasty Pope Holding Corp
Talocan United
Posted - 2011.06.26 08:23:00 - [10]
 

Originally by: Consequence Zero
Edited by: Consequence Zero on 26/06/2011 08:08:39
- Elsewhere, Valerie Massey, senior director of PR and communication from EVE Online developer CCP, will take a humorous approach to discussing community management in, "Everything I Ever Needed to Know About Online Communities I Learned from Jurassic Park," a talk that will illustrate the ins and outs of the job using examples from the classic Stephen Spielberg film and its sequels.


hahahahahahahahaha

Edit: fail link I know.. http://www.gamasutra.com/view/news/35406/GDC_Europe_Reveals_Talks_For_Community_Management_Summit.php




Valerie Massey (CCP Pann) clearly finds dissatisfied customers amusing.

Says it all really.

C.

Nath Blazek
Minmatar
Native Freshfood
Posted - 2011.06.26 08:24:00 - [11]
 

Originally by: Ryker Struvian
What kind of stupid bull**** is this?! Learning how to control a community using JURASSIC PARK as an example? It's disrespectful because obviously us, the users, are dinosaurs on the lose when apparently we're supposed to be caged and contained.

****ing stupid bull****. How insulting.


Prehistoric Thinking? Eat your Tail like a Velociraptor?

Iamien
Democracy of Klingon Brothers
Posted - 2011.06.26 08:24:00 - [12]
 

What a farce.

Alara IonStorm
Caldari
Posted - 2011.06.26 08:24:00 - [13]
 

Hahahahahahaha

CCP: As you can see by our own forums(Flip screen to forums), we keep our community happy and conte...... Shocked

Security: We are going to have to ask you to leave the building now.

Slaqer
Posted - 2011.06.26 08:24:00 - [14]
 

Originally by: Ryker Struvian
What kind of stupid bull**** is this?! Learning how to control a community using JURASSIC PARK as an example? It's disrespectful because obviously us, the users, are dinosaurs on the lose when apparently we're supposed to be caged and contained.

****ing stupid bull****. How insulting.


Or hopefully they are learning that you can't cage us, we are too powerful for that.

Zhula Guixgrixks
Increasing Success by Lowering Expectations
Posted - 2011.06.26 08:24:00 - [15]
 

Edited by: Zhula Guixgrixks on 26/06/2011 08:27:53
ROFL . They live in a bubble


Valei Khurelem
Posted - 2011.06.26 08:25:00 - [16]
 

Ohhhh god.

*runs from the inevitable ****storm*

Joxxy
Posted - 2011.06.26 08:25:00 - [17]
 

Should be fun to watch that lecture ...

She will be disclosing what should be done and everoyne in the room will laugh enjoying standup comedy.

Felurian
Posted - 2011.06.26 08:25:00 - [18]
 

Originally by: Nath Blazek
SOE on controlling player backlash




Originally by: Nath Blazek
player backlash




Originally by: Nath Blazek
SOE




They know tons after SWG, and the liberation of data from their servers Rolling Eyes. However, they are CCP's lords and masters now, and are thusly our's.

Ryker Struvian
Posted - 2011.06.26 08:27:00 - [19]
 

I've worked in several different companies but most of the time it was a customer service position. Customers can indeed be rather rude or just dumb at times, but never have I ever degraded them to something less than human.

How unprofessional, even if she is trying to approach the topic with humor. Still very unprofessional.

SSN 609
Amarr
The Graduates
Morsus Mihi
Posted - 2011.06.26 08:27:00 - [20]
 

Originally by: Akrosi
Don't worry CCP are fast becoming a Joke in the industry. The only event's they'll be attending next year will be "How to start a new career in trash collection"


Guys... have you ever been to one of these seminars? Its better to watch paint dry. The topic was raised in such a way that people would be interesting in what she has to say.

This was also brought up and announced before the incarna was released...

Not to mention that much of what happened isn't her fault, and while there are a lot of things not going right, there are probably a lot of things shes trying to get CCP to do, and they won't allow her to do her job due to many facts we don't know.

Please... stop personally attacks of CCP employees and attack policies instead.

Darkael
Posted - 2011.06.26 08:28:00 - [21]
 

"life... always finds a way"

Cyriel Longinus
Caldari
XERCORE
Posted - 2011.06.26 08:28:00 - [22]
 


Alara IonStorm
Caldari
Posted - 2011.06.26 08:28:00 - [23]
 

Next up Perpetuum Online Dev to give a round table on how to deal with Server Load created by a Massive Influx of players.

The Dinosaur Lady can learn to Open Doors now and leave. Just not the Quarters ofc,


baltec1
Posted - 2011.06.26 08:29:00 - [24]
 

Originally by: Ryker Struvian
What kind of stupid bull**** is this?! Learning how to control a community using JURASSIC PARK as an example? It's disrespectful because obviously us, the users, are dinosaurs on the lose when apparently we're supposed to be caged and contained.

****ing stupid bull****. How insulting.


But its true.

We are currently rampaging in the park attacking the staff one at a time and if given the chance we would most likely eat them too.

Slaqer
Posted - 2011.06.26 08:29:00 - [25]
 

Edited by: Slaqer on 26/06/2011 08:30:04
Quote:
- In a lecture dubbed, "What Can You Do When Your Social or MMO Game Community Revolt Against You?," Alexis Bonte of eRepublik Labs will describe the ways in which player communities can revolt against developers, using examples including negative review spam, active trolling, and player strikes. Bonte will also explain how to fix a number of these problems, noting, "It's better to be loved, but many never will, so you need to be feared too."


We are so screwed if CCP learns from this person.

Ryker Struvian
Posted - 2011.06.26 08:30:00 - [26]
 

Originally by: SSN 609
Originally by: Akrosi
Don't worry CCP are fast becoming a Joke in the industry. The only event's they'll be attending next year will be "How to start a new career in trash collection"


Guys... have you ever been to one of these seminars? Its better to watch paint dry. The topic was raised in such a way that people would be interesting in what she has to say.

This was also brought up and announced before the incarna was released...

Not to mention that much of what happened isn't her fault, and while there are a lot of things not going right, there are probably a lot of things shes trying to get CCP to do, and they won't allow her to do her job due to many facts we don't know.

Please... stop personally attacks of CCP employees and attack policies instead.


They can be boring, but you could approach it without degrading your customers. It's just another bad choice in decision making. Never is it good to do anything to your customers other than praise them and acknowledge you appreciate their business.

Alara IonStorm
Caldari
Posted - 2011.06.26 08:32:00 - [27]
 

Originally by: Slaqer
We are so screwed if CCP learns from this person.

Don't worry they have all the answers already...

Dinosaurs!

Nath Blazek
Minmatar
Native Freshfood
Posted - 2011.06.26 08:32:00 - [28]
 

Originally by: Cyriel Longinus


Did you notice this one: What Can You Do When Your Social or MMO Game Community Revolt Against You?




I'm Guessing Hilmar and whoever is pinning down the PR people and dev from doing their jobs should get a front row seat.

Slaqer
Posted - 2011.06.26 08:32:00 - [29]
 

Originally by: Alara IonStorm
Originally by: Slaqer
We are so screwed if CCP learns from this person.

Don't worry they have all the answers already...

Dinosaurs!



It's Dino D-Day in space!!!

quave
Caldari
Agent-Orange
Posted - 2011.06.26 08:33:00 - [30]
 

Lesson learned?

http://www.youtube.com/watch?v=TO5wryDdEI0

The players are smarter than you think.


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