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blankseplocked new account management page . no cancellation option?
 
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Asmodes Reynolds
Test Alliance Please Ignore
Posted - 2011.06.25 20:16:00 - [1]
 

there is a possibility I am completely blind and it is staring me in the face but I can't find stop the automatic billing without them charging me for an additional month. Is there a way to cancel your account on this new page, or is it conveniently missing?? can someone help me please!

Before anybody asks I'm canceling because of this MT crapshoot. If CCP says no combat affecting items I will continue to play into which time they break their word.... speedy response would be appreciated.

SNeAkYbRiT
Gunslingers Corp
Posted - 2011.06.25 20:18:00 - [2]
 

Edited by: SNeAkYbRiT on 25/06/2011 20:18:42
change payment method? not sure played via plex myself


there ya go, sry I wasn't any help :)

Mr Kidd
Posted - 2011.06.25 20:18:00 - [3]
 

Go into account management. Mouse over "game time". It should be there.

ExcalibursTemplar
Caldari
Citadel Enterprises
Posted - 2011.06.25 20:18:00 - [4]
 

Originally by: Asmodes Reynolds
there is a possibility I am completely blind and it is staring me in the face but I can't find stop the automatic billing without them charging me for an additional month. Is there a way to cancel your account on this new page, or is it conveniently missing?? can someone help me please!

Before anybody asks I'm canceling because of this MT crapshoot. If CCP says no combat affecting items I will continue to play into which time they break their word.... speedy response would be appreciated.


Theres a bug log out and then backin on the account managment page and then you should see cancel subscription under the second drop down menu.

Skinae
Hello Kitty Hug Patrol
Posted - 2011.06.25 20:18:00 - [5]
 

If it's actually gone, call a lawyer.

Chandler Urandom
Native Freshfood
Posted - 2011.06.25 20:19:00 - [6]
 

It got worm out.

(It's under subscription management somwhere iirc)

Money for pants
Posted - 2011.06.25 20:20:00 - [7]
 


Kurj Valdoria
Caldari
Guiding Hand Social Club
Dystopia Alliance
Posted - 2011.06.25 20:20:00 - [8]
 

There is a "bug" in firefox and chrome. It just doesn't show up in them. Clever huh? You need to use IE to unsub. I spent like 15 minutes last nighr raging about it before someone told me.

Anna Maziarczyk
Posted - 2011.06.25 20:21:00 - [9]
 

How much Aurum do you currently have?

If its under 80,000 Aurum and you have NOT purchased a monocle yet, its gonna be difficult to actualy cancel.

I suggest either buying some more Aurum, or at least 1 monocle, and then trying again.

If you stillhave problems, submit a ticket.

JitaBum
Gallente
Center for Advanced Studies
Posted - 2011.06.25 20:21:00 - [10]
 

Surely hiding the cancel button can't be legal

ALLYOURMONEY BELONGTOUS
Posted - 2011.06.25 20:22:00 - [11]
 

It's 20.000 AUR to quit.

Madjak Burton
Posted - 2011.06.25 20:23:00 - [12]
 

they made CANCELLING ****** proof . . . sorry protesters.

JitaBum
Gallente
Center for Advanced Studies
Posted - 2011.06.25 20:24:00 - [13]
 

Originally by: Kurj Valdoria
There is a "bug" in firefox and chrome. It just doesn't show up in them. Clever huh? You need to use IE to unsub. I spent like 15 minutes last nighr raging about it before someone told me.

Seriously? It's sh#t like this CCP, christ

Chandler Estidal
Posted - 2011.06.25 20:24:00 - [14]
 

Hiding the unsub option is honestly really pathetic, and shady. It took me like 15 mins to figure it out.

Demure Guise
Posted - 2011.06.25 20:24:00 - [15]
 

Originally by: JitaBum
Surely hiding the cancel button can't be legal

Maybe €€P are panicking. Laughing

Nah, doubtless they screwed up somewhere. They're not THAT stupid. Are they?

SNeAkYbRiT
Gunslingers Corp
Posted - 2011.06.25 20:24:00 - [16]
 

hey what u expect...anything to do with ccp wouldn't be right without a bug or alot in it.

Asmodes Reynolds
Test Alliance Please Ignore
Posted - 2011.06.25 20:25:00 - [17]
 

thanks everything is sorted. According to them since, I pay with PayPal and never had a recurring subscription anyways.

Anna Maziarczyk
Posted - 2011.06.25 20:25:00 - [18]
 

Originally by: ALLYOURMONEY BELONGTOUS
It's 20.000 AUR to quit.


Is it 20,000 now? I knew they were working on a more reasonable amount. See, ccp cares. You *are* a valued customer afterall.

Velios
M. Corp
M. PIRE
Posted - 2011.06.25 20:25:00 - [19]
 

Originally by: Kurj Valdoria
There is a "bug" in firefox and chrome. It just doesn't show up in them. Clever huh? You need to use IE to unsub. I spent like 15 minutes last nighr raging about it before someone told me.


Thats not a bug in FF & Chrome, thats just plain 'ol poor web development and testing.

Doav Inarvo
Posted - 2011.06.25 20:26:00 - [20]
 

How convienient there's a bug that prevents account cancelation around the same time alot of players wish to leave EVE.

If this was the other way round and people were being prevented from signing up new accounts it would have been fixed instantly.

Katrina Cortez
Posted - 2011.06.25 20:28:00 - [21]
 

Edited by: Katrina Cortez on 25/06/2011 20:30:33
The Federal Trade Commission’s Bureau of Consumer Protection investigates complaints about corrupt company practices. If need to report a particular company’s business practices, use this form to have the FTC look into the matter.

FTC
eConsumer

Kurj Valdoria
Caldari
Guiding Hand Social Club
Dystopia Alliance
Posted - 2011.06.25 20:28:00 - [22]
 

Originally by: Velios
Originally by: Kurj Valdoria
There is a "bug" in firefox and chrome. It just doesn't show up in them. Clever huh? You need to use IE to unsub. I spent like 15 minutes last nighr raging about it before someone told me.


Thats not a bug in FF & Chrome, thats just plain 'ol poor web development and testing.



well why would anyone test with the most popular web browser?

Madjak Burton
Posted - 2011.06.25 20:30:00 - [23]
 

there is no bug you tools. no conspiracy. nothing but noobs jumping on the owtrage bandwagon over every little non-issue they can get their grubby little fingers on.

took me all of 5 seconds to find the cancel option in each of IE, chrome, and firefox.

tools.

Anna Maziarczyk
Posted - 2011.06.25 20:30:00 - [24]
 

Originally by: Kurj Valdoria
Originally by: Velios
Originally by: Kurj Valdoria
There is a "bug" in firefox and chrome. It just doesn't show up in them. Clever huh? You need to use IE to unsub. I spent like 15 minutes last nighr raging about it before someone told me.


Thats not a bug in FF & Chrome, thats just plain 'ol poor web development and testing.



well why would anyone test with the most popular web browser?


Because MS pays better when you only test on theirs?

JitaBum
Gallente
Center for Advanced Studies
Posted - 2011.06.25 20:32:00 - [25]
 

Originally by: Kurj Valdoria
Originally by: Velios
Originally by: Kurj Valdoria
There is a "bug" in firefox and chrome. It just doesn't show up in them. Clever huh? You need to use IE to unsub. I spent like 15 minutes last nighr raging about it before someone told me.


Thats not a bug in FF & Chrome, thats just plain 'ol poor web development and testing.



well why would anyone test with the most popular web browser?

With a mostly tech-aware community like Eve's hardly anyone would use IE here. This is shady as hell.

Kurj Valdoria
Caldari
Guiding Hand Social Club
Dystopia Alliance
Posted - 2011.06.25 20:37:00 - [26]
 

Originally by: Madjak Burton
there is no bug you tools. no conspiracy. nothing but noobs jumping on the owtrage bandwagon over every little non-issue they can get their grubby little fingers on.

took me all of 5 seconds to find the cancel option in each of IE, chrome, and firefox.

tools.


really? There have been several threads about this. I have the most up to date firefox and it doesn't appear. I think CCP dev alt lies a bit too much.

Megumi Torii
Posted - 2011.06.25 20:37:00 - [27]
 

It's there. I just used it.

Kali Doom
Posted - 2011.06.25 20:39:00 - [28]
 

This is simply about 'fixing' their metrics.

You can only cancel if you have an on-going payment method.

If you pay one-off payments then you cannot cancel. You simply let your time expire and don't renew.

This means that on paper CCP won't have many cancellations in responce to the current problems, and thus they can keep the investors happy.


Kahza Kado
Posted - 2011.06.25 21:23:00 - [29]
 

Edited by: Kahza Kado on 25/06/2011 21:27:00
Originally by: Velios
Originally by: Kurj Valdoria
There is a "bug" in firefox and chrome. It just doesn't show up in them. Clever huh? You need to use IE to unsub. I spent like 15 minutes last nighr raging about it before someone told me.


Thats not a bug in FF & Chrome, thats just plain 'ol poor web development and testing.


It just that most folks with the other browsers have add blockers or pop up blockers that block it unless you allow that page to see them, it wont show the options. I use Firefox 5 and this was the issue for me at least.

Originally by: Kali Doom
This is simply about 'fixing' their metrics.

You can only cancel if you have an on-going payment method.

If you pay one-off payments then you cannot cancel. You simply let your time expire and don't renew.

This means that on paper CCP won't have many cancellations in responce to the current problems, and thus they can keep the investors happy.


This is true for those that pay with time codes or PLEX.

gdjghjhgjfh
Brutor Tribe
Posted - 2011.06.25 21:24:00 - [30]
 

Originally by: Asmodes Reynolds
there is a possibility I am completely blind and it is staring me in the face but I can't find stop the automatic billing without them charging me for an additional month. Is there a way to cancel your account on this new page, or is it conveniently missing?? can someone help me please!

Before anybody asks I'm canceling because of this MT crapshoot. If CCP says no combat affecting items I will continue to play into which time they break their word.... speedy response would be appreciated.
send me your stuff, they gonna make it pay to win.


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