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LocalHost
Hard Six Enterprises
The Laughing Men
Posted - 2011.06.26 10:53:00 - [181]
 

To CCP Fallout and CCP Staff :

If I may, it really seems like a fail cascade that could have so easily been avoided. Even with the abusive (from a player's view) treatment of subs like myself by your CEO literally, and by attrition the CCP Team.

Consider, I'm a RL Executive for a Data Center company (CTO). In our company, whereby we serve the same international flavor of customers, it is a published rule that customer issues ultimately end up on my desk, and are discussed with the CEO daily in our daily executive briefings.

It is beyond comprehension that given the magnitude of outcry, that the CCP CEO and other senior management haven't made a direct statement to the player base. Worried about PR ?? I mean seriously, give me a break, when your company is receiving the hugest black eye in history due to the exact behavior described (perceived arrogance, indifference, etc), the LAST thing CCP should be doing is ignoring the issue.

For what it's worth, I'll make a suggestion from my company's playbook. The first thing I would do is compose a short, concise email that could be circulated to my affected customers, stating that I am sorry and apologize for the perceptions and issues that had arisen. Further, that I would be investigating the complaints and would provide daily updates via email until the course of direction is decided and resolved. Last, I would designate in addition to myself, our PR Relations officer and a CSM that would continue to be highly visible and involved, and offer clear escalation paths to my team so that NO issues are being dropped.

THIS IS STANDARD CORPORATE TRIAGE MODE FOR SUCCESSFUL CORPORATIONS.

Instead, the palpable arrogance and lack of ANY clear communications is staggering. I don't know about executive staff at CCP, but I'd be unable to sleep literally, knowing that the company I built was crumbling around me and I did nothing to try and staunch the flow, regardless of how much money I may have already made personally from it.

So again, instead of being arrogant and distant, as so many have noted, a STRONG suggestion would be to :

1. Immediate statement from CEO, stating that CCP is sorry for not responding sooner and that this will not be happening again

2. Immediate clarification of what is really a simple issue WRT the monetary issues and how this will be played out. Note, if there's concern about your investor base, I'm pretty sure they understand that declining user base = less MRC = Less valuation of company and consequently an ROI that is in decline.

3. Drop the perceived arrogant Icelandic "way of life" and come down off the pedestal by getting in front of the issues by using your webpage first and foremost, and forums to let fans and players know you're listening.

4. Create a webcast in similar format to the Alliance Tourney whereby the CEO will speak directly to the customer base and answer each question on point that has been raised

5. Publically announce that CCP will be reinvesting in the player base that made them what they are today.

Again, it just simply blows my mind that the above steps haven't been taken yet. Surely, the arrogance and perceived "power" of managing a very successful MMO hasn't gotten to everyone's head ? Never mind that emails were leaked and how you really feel was exposed, issue an apology and be done with it. I can assure you that nothing sucks more than the fall from the top more than knowing you could have prevented it, but didn't because your ego was in the way......

Anyways, sorry for rant here, but as others have said, it just really ****es me off that a game I've invested time and energy into is falling off a cliff and taking a huge black eye, simply because management can't seem to be able to do the one thing they are paid most to do : Manage and get involved in the issues actively.

/signed

Localhost

Tu Ko
Predator's Inc.
Posted - 2011.06.26 11:01:00 - [182]
 

CCP Fallout

Why are you concerned with cleaning up the forums anyway? You got a kitchen fire going and your worrying sink being clogged. This PR nightmare is not going away, the gaming news sites have locked and centered and Every WoW/FPS/RTS player on the planet knows all about. The story is printed in french and german for good measure. The battle to control the messenger is LOST. Its time for CCP to stop being afraid of looking bad, and actually prove they can accomplish something more than horrid patches.

VinLieger
Caldari
Caldari Provisions
Posted - 2011.06.26 11:02:00 - [183]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


How about this for feedback.
You have no idea how to communicate with your customers, the upper management of your company seems to think of us with disdain and lookupon us as if were just dollar signs, they dont know what we want, and it seems they dont know what alot of your fellow employees want either as your company has been leaking like a sieve for the last week.

Butter Dog
Gallente
The Monocled Elite
Posted - 2011.06.26 11:21:00 - [184]
 

Originally by: Lord Aldaris
As mentioned by CCP Fallout, our concerns and complaints are seen as a waste of their time. I believe this highlights the exact attitutide most of us are sick and tired of. I've spent multiple $1,000's on this game and my concerns are a waste of their time.

Here's a thought; I can dump this game and get along fine. I'll still have a nice office, 401K and fat salary. I can live without you, but can you live without us?? Hope you guys have fun finding work on that godforsaken rock of yours after the dust settles (no pun intended). I hear fermented whale meat sells really well abroad. I hope you enjoy your future carreer as a fish monger.

You guys can go to hell. Evil or Very MadEvil or Very MadEvil or Very Mad


I can see your tears so much more clearly through my monocle.

Perramas
Caldari
Pan Caldarian Ventures
Posted - 2011.06.26 11:24:00 - [185]
 

Originally by: CCP Fallout
Originally by: Lord Aldaris
Originally by: CCP Fallout
This is not a question that I can answer as I am neither familiar with work in this particular feature, nor am a member of the team working on it. Our corporate policy is that we can only talk about that which we work on.


You have had since Thursday evening to ask the coke sniffing alcoholic rancid ram ball munching mongoloid CEO this question.

MaiLina KaTar
Posted - 2011.06.26 11:27:00 - [186]
 

Edited by: MaiLina KaTar on 26/06/2011 11:30:05
Hi Fallout,

please take a step back and look at the big picture.

CCP can easily invest in and set up an alliance tournament, podcast, video streams, all along with video reels, audio material and so forth. They can invest hundreds of thousands of dollars setting up Fanfest to show off new shinies and do talkity talk. When it comes to these things the CCP CEO and his staff are all to eager to shove their faces into the camera and talk about how they're "so awesome".
Yet when it comes to simply answering some of the critical questions that have been brought up by your customer base weeks before you launched this pile of ****, we have a single person - you - responsible for relaying info to the higher ups at CCP? Suddenly it's all so difficult and it takes specialists in the field to answer these very simple questions?

Give me a break. Don't you see what's wrong with that picture?

Please, before you do any more posts, realise the situation your bosses have put you in and then think twice about what you say to the community you say you love so much.

Peace, out.

Perramas
Caldari
Pan Caldarian Ventures
Posted - 2011.06.26 11:28:00 - [187]
 

Originally by: CCP Fallout
This is not a question that I can answer as I am neither familiar with work in this particular feature, nor am a member of the team working on it. Our corporate policy is that we can only talk about that which we work on.


You have had since Thursday evening to ask the coke sniffing alcoholic rancid ram ball munching mongoloid CEO this question.

Niraia
Seekers of a Silent Paradise
Posted - 2011.06.26 11:31:00 - [188]
 

Originally by: CCP Fallout
I don't think this is constructive, and I don't think it helps you use me as your advocate.


Probably because most feel that the CSM should be our advocates, not you. Faith in CCP employees, particularly when it comes to the quality of communication with players, is at an all time low.

If your job is to be our advocate, why don't you have a team of forum moderators to handle menial **** like locking non-constructive threads, while you focus on communicating our real concerns to people who can do something about them?

Ultim8Evil
Ministry Of Eternal Disorder
Posted - 2011.06.26 11:34:00 - [189]
 

Originally by: Ranger 1
...while this gets sorted out.



Are you new here? This is CCP.

Biomassed everyoneelse
Posted - 2011.06.26 11:36:00 - [190]
 

Originally by: Perramas
Originally by: CCP Fallout
This is not a question that I can answer as I am neither familiar with work in this particular feature, nor am a member of the team working on it. Our corporate policy is that we can only talk about that which we work on.


You have had since Thursday evening to ask the coke sniffing alcoholic rancid ram ball munching mongoloid CEO this question.


Anyone else hear this in Swearengen's voice?

Goddamnit wu! Go get him now!

Toovhon
Posted - 2011.06.26 11:42:00 - [191]
 

Cancel your subscription since CCP only care about player actions, apparently, and join the protests in Jita till your remaining time runs out! The hell with CCP. Eve is not the only MMO out there, not even the only sandbox! Heck, even if I limited myself to single player games I've a huge stack of unplayed ones I've been buying since I got into MMOs, but never get the time to play thanks to MMOs :-D

Here's hoping this marks the beginning of the end for Eve, cause the way they've set themselves up (read the leaks and devblog to see what I mean), it'll be beautiful poetic justice.

Toovhon
Posted - 2011.06.26 12:15:00 - [192]
 

Edited by: Toovhon on 26/06/2011 12:18:38
Originally by: Butter Dog
I can see your tears so much more clearly through my monocle.


I hope I get to pod a monocle wearing prat before my sub runs out :-D

Originally by: Perramas
Originally by: CCP Fallout
This is not a question that I can answer as I am neither familiar with work in this particular feature, nor am a member of the team working on it. Our corporate policy is that we can only talk about that which we work on.


You have had since Thursday evening to ask the coke sniffing alcoholic rancid ram ball munching mongoloid CEO this question.


*spews drink over desk, laughing and choking*

Ciarente
Re-Awakened Technologies Inc
Posted - 2011.06.26 13:37:00 - [193]
 

Originally by: LocalHost
To CCP Fallout and CCP Staff :

<snip basic corporate operations 101>

THIS IS STANDARD CORPORATE TRIAGE MODE FOR SUCCESSFUL CORPORATIONS.

<snip very sensible suggestions for damage control>

/signed

Localhost


So much that. While anecdata is not a useful metric, very many of the people who have mentioned to me that they are / have / are considering unsubbing have pointed to the way CCP has handled this as their primary reason.

Corporate strategy may incur inevitable collateral damage to income streams and brand.

Corporate communications strategy never, ever should.

Enaria Ferenic
Amarr
Viziam
Posted - 2011.06.26 13:43:00 - [194]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


You don't need to trawl the forums for your playerbase's feedback bro, I'll give it to you plain and simple: Do CCP intend to introduce In Game advantage Items through the Arum/NeX store: Yes/No.

Now see that was easy yeah?

Jayde Emeraude
Angels of Anarchy
Posted - 2011.06.26 13:47:00 - [195]
 

I'm actually in the middle of a different game download - will let my accounts run out here.

I'm so frustrated with the lack of functionality in this new deployment.

If it's not broke, don't freaking fix it. It's not even fun to fly anymore - never thought I'd say that after 2.5 years.

Mr Mickey
Posted - 2011.06.26 13:53:00 - [196]
 

Edited by: Mr Mickey on 26/06/2011 13:53:24
Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


its exactly what you should be doing because your not doing any things else....
we can see the progress on removing ponies... ccp still cannot answer one simple question, Do you intend to start selling game items that will involve "the game" for real money , e.g. aur
+ 1 for opnies



Mr Mickey
Posted - 2011.06.26 13:56:00 - [197]
 

i have lost faith in you mr CCP Failout

Harleen Frances Quinzel
Posted - 2011.06.26 14:07:00 - [198]
 

I fell sorry for CCP Fallout.

Everyone in CCP is at a huge party, all happy with the great results (52 monocles) of the Incarna and he is the only one that actually works out there.

How does it fell, Fallout?
To be exploited by the otherS? Cheap?
Imagine how we fell...

Asmodeus Et'Mort
Amarr
Imperial Academy
Posted - 2011.06.26 14:14:00 - [199]
 

Originally by: LocalHost
To CCP Fallout and CCP Staff :

If I may, it really seems like a fail cascade that could have so easily been avoided. Even with the abusive (from a player's view) treatment of subs like myself by your CEO literally, and by attrition the CCP Team.

Consider, I'm a RL Executive for a Data Center company (CTO). In our company, whereby we serve the same international flavor of customers, it is a published rule that customer issues ultimately end up on my desk, and are discussed with the CEO daily in our daily executive briefings.

It is beyond comprehension that given the magnitude of outcry, that the CCP CEO and other senior management haven't made a direct statement to the player base. Worried about PR ?? I mean seriously, give me a break, when your company is receiving the hugest black eye in history due to the exact behavior described (perceived arrogance, indifference, etc), the LAST thing CCP should be doing is ignoring the issue.

For what it's worth, I'll make a suggestion from my company's playbook. The first thing I would do is compose a short, concise email that could be circulated to my affected customers, stating that I am sorry and apologize for the perceptions and issues that had arisen. Further, that I would be investigating the complaints and would provide daily updates via email until the course of direction is decided and resolved. Last, I would designate in addition to myself, our PR Relations officer and a CSM that would continue to be highly visible and involved, and offer clear escalation paths to my team so that NO issues are being dropped.

THIS IS STANDARD CORPORATE TRIAGE MODE FOR SUCCESSFUL CORPORATIONS.

Instead, the palpable arrogance and lack of ANY clear communications is staggering. I don't know about executive staff at CCP, but I'd be unable to sleep literally, knowing that the company I built was crumbling around me and I did nothing to try and staunch the flow, regardless of how much money I may have already made personally from it.

So again, instead of being arrogant and distant, as so many have noted, a STRONG suggestion would be to :

1. Immediate statement from CEO, stating that CCP is sorry for not responding sooner and that this will not be happening again

2. Immediate clarification of what is really a simple issue WRT the monetary issues and how this will be played out. Note, if there's concern about your investor base, I'm pretty sure they understand that declining user base = less MRC = Less valuation of company and consequently an ROI that is in decline.

3. Drop the perceived arrogant Icelandic "way of life" and come down off the pedestal by getting in front of the issues by using your webpage first and foremost, and forums to let fans and players know you're listening.

4. Create a webcast in similar format to the Alliance Tourney whereby the CEO will speak directly to the customer base and answer each question on point that has been raised

5. Publically announce that CCP will be reinvesting in the player base that made them what they are today.

Again, it just simply blows my mind that the above steps haven't been taken yet. Surely, the arrogance and perceived "power" of managing a very successful MMO hasn't gotten to everyone's head ? Never mind that emails were leaked and how you really feel was exposed, issue an apology and be done with it. I can assure you that nothing sucks more than the fall from the top more than knowing you could have prevented it, but didn't because your ego was in the way......

Anyways, sorry for rant here, but as others have said, it just really ****es me off that a game I've invested time and energy into is falling off a cliff and taking a huge black eye, simply because management can't seem to be able to do the one thing they are paid most to do : Manage and get involved in the issues actively.

/signed

Localhost


QFT

Valari Nala Zena
Caldari
Perkone
Posted - 2011.06.26 14:32:00 - [200]
 

Edited by: Valari Nala Zena on 26/06/2011 14:32:34
CCP Fallout, your job is to keep note of constructive concerns.

I think we can safely say that people need an answer to "are you moving beyond non-vanity items?".

You cannot answer that, fair enough, but you have the ability to contact someone who does work in that area to make sure they answer that question asap as it is very important for the EVE community you care so much about.

Ssakaa
Minmatar
Metropolis Moods
Posted - 2011.06.26 15:33:00 - [201]
 

Edited by: Ssakaa on 26/06/2011 15:35:16
Originally by: LocalHost
To CCP Fallout and CCP Staff :
/signed
Localhost


Lovely stuff, Localhost. Eloquent, concise and superb proposals you've placed on the table. CCP would do well to read this, learn from it and do exactly as suggested. Eat that humble pie before it's too late to recover your public image to reasonable levels, CCP.

It'd be the right thing to do at one minute before midnight, figuratively speaking.

Clock's ticking.

Edited for: grammar.


Herring
Caldari
Pimpology
Posted - 2011.06.26 15:45:00 - [202]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


The company party line is what got you all these well deserved ponies. You've been ordered to listen less to your playerbase right now anyway, haven't you? Why would we even believe you're gathering feedback after that?

Bomberlocks
Minmatar
CTRL-Q
Posted - 2011.06.26 15:48:00 - [203]
 

Originally by: LocalHost
To CCP Fallout and CCP Staff :

If I may, it really seems like a fail cascade that could have so easily been avoided. Even with the abusive (from a player's view) treatment of subs like myself by your CEO literally, and by attrition the CCP Team.

Consider, I'm a RL Executive for a Data Center company (CTO). In our company, whereby we serve the same international flavor of customers, it is a published rule that customer issues ultimately end up on my desk, and are discussed with the CEO daily in our daily executive briefings.

It is beyond comprehension that given the magnitude of outcry, that the CCP CEO and other senior management haven't made a direct statement to the player base. Worried about PR ?? I mean seriously, give me a break, when your company is receiving the hugest black eye in history due to the exact behavior described (perceived arrogance, indifference, etc), the LAST thing CCP should be doing is ignoring the issue.

For what it's worth, I'll make a suggestion from my company's playbook. The first thing I would do is compose a short, concise email that could be circulated to my affected customers, stating that I am sorry and apologize for the perceptions and issues that had arisen. Further, that I would be investigating the complaints and would provide daily updates via email until the course of direction is decided and resolved. Last, I would designate in addition to myself, our PR Relations officer and a CSM that would continue to be highly visible and involved, and offer clear escalation paths to my team so that NO issues are being dropped.

THIS IS STANDARD CORPORATE TRIAGE MODE FOR SUCCESSFUL CORPORATIONS.

Instead, the palpable arrogance and lack of ANY clear communications is staggering. I don't know about executive staff at CCP, but I'd be unable to sleep literally, knowing that the company I built was crumbling around me and I did nothing to try and staunch the flow, regardless of how much money I may have already made personally from it.

So again, instead of being arrogant and distant, as so many have noted, a STRONG suggestion would be to :

1. Immediate statement from CEO, stating that CCP is sorry for not responding sooner and that this will not be happening again

2. Immediate clarification of what is really a simple issue WRT the monetary issues and how this will be played out. Note, if there's concern about your investor base, I'm pretty sure they understand that declining user base = less MRC = Less valuation of company and consequently an ROI that is in decline.

3. Drop the perceived arrogant Icelandic "way of life" and come down off the pedestal by getting in front of the issues by using your webpage first and foremost, and forums to let fans and players know you're listening.

4. Create a webcast in similar format to the Alliance Tourney whereby the CEO will speak directly to the customer base and answer each question on point that has been raised

5. Publically announce that CCP will be reinvesting in the player base that made them what they are today.

Again, it just simply blows my mind that the above steps haven't been taken yet. Surely, the arrogance and perceived "power" of managing a very successful MMO hasn't gotten to everyone's head ? Never mind that emails were leaked and how you really feel was exposed, issue an apology and be done with it. I can assure you that nothing sucks more than the fall from the top more than knowing you could have prevented it, but didn't because your ego was in the way......

Anyways, sorry for rant here, but as others have said, it just really ****es me off that a game I've invested time and energy into is falling off a cliff and taking a huge black eye, simply because management can't seem to be able to do the one thing they are paid most to do : Manage and get involved in the issues actively.

/signed

Localhost
Excellent post and sound advice.

im'ba
Posted - 2011.06.26 16:02:00 - [204]
 

Originally by: Lord Aldaris
As mentioned by CCP Fallout, our concerns and complaints are seen as a waste of their time. I believe this highlights the exact attitutide most of us are sick and tired of. I've spent multiple $1,000's on this game and my concerns are a waste of their time.

Here's a thought; I can dump this game and get along fine. I'll still have a nice office, 401K and fat salary. I can live without you, but can you live without us?? Hope you guys have fun finding work on that godforsaken rock of yours after the dust settles (no pun intended). I hear fermented whale meat sells really well abroad. I hope you enjoy your future carreer as a fish monger.

You guys can go to hell. Evil or Very MadEvil or Very MadEvil or Very Mad


You looke like Sgt. Debbie Callahan from police academy, is it you?

Tatiana Albuere
University of Caille
Posted - 2011.06.26 16:09:00 - [205]
 

Originally by: Maziy
So..... one CCP employee is in charge of moderating forums, banning players, gathering feedback, relaying feedback in a concise form, talking to the players via forum, and has been appointed as the "Pony Police"?

Are the other 99.999% of CCP too busy sitting in from of the Monocle Money Machine waiting for the gold to come?


Didn't bother to read the whole thread, this says it all to be honest. CCP Fallout, you know the concerns, and you know where to find the very well argued point-by-point summaries. "But your pony pictures" is another hand-wringing, la-la-la-we're-not-listening response. You can buy some forum time with four simple words, "NOTHING BUT VANITY ITEMS", and that will give you the time to address the rest of our concerns. That you won't do this is frankly the reason you've lost so much good will and confidence.

Mintala Arana
Amarr
Posted - 2011.06.26 16:27:00 - [206]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.
FWIW, I personally hear your frustration and agree that ponies and wardecs are time-wasters for you.

Sadly, they're the "cool and fun" (for some really stupid value of "cool and fun") thing at the moment. That and rioting in trade hubs. Razz

Is ignoring them for a while an option? Seriously, in your shoes I would probably put them near the bottom of my list of priorities. Gather and summarize valuable feedback for a while and ignore the ponies.

My valuable feedback:
  • Adding items to NeX that give even a tiny in-game advantage will have me burn my bridges (give away my stuff, sell my toons, and give away that stuff) and drop my subs, because I refuse to play a "pay to win" game, and every game where you can buy an in-game advantage for real money turns into "pay to win", 'cause someone with deeper pockets is always more obsessed with being "uber" than I am.
  • Pricing stuff higher than the RL equivalent is silly, I don't care how "exclusive" you want it to be. I won't ever buy a shirt that costs more than the really cool Minmatar shirt I bought from Jinx last month. I might buy a custom paint job that I could apply to any Jaguar I happen to own, but (again) I would never buy a custom paint job for this Jaguar right over here, that has to go on it now, and that will never be on another ship unless I buy it for that other ship.
  • I'd pay more for the ability to create my own custom paint job I could apply to any Jaguar I happen to own. How much? Dunno, the cost probably depends on how hard it would be to get the texture map applied correctly on your end. It might not even be possible, technically.

Tres Farmer
Gallente Federation Intelligence Service
Posted - 2011.06.26 16:27:00 - [207]
 

Originally by: IskPlease
Looks like CCP Fallout's bosses didn't even read his summary on the threadnaught issues if you look at Zulupants' spin-blog and the total lack of any clear answers.

Seems his time has the same value to them as the community's opinion.


This ^^

Look at the questions being asked before the Zulu-blog went up.. 2011.06.24 20:54:37

Tatiana Albuere
University of Caille
Posted - 2011.06.26 16:30:00 - [208]
 

Originally by: Mintala Arana
FWIW, I personally hear your frustration and agree that ponies and wardecs are time-wasters for you.

Sadly, they're the "cool and fun" (for some really stupid value of "cool and fun") thing at the moment. That and rioting in trade hubs. Razz


I understand it too. But when you don't get an answer when issues are raised through the correct channels (which it seems they have been many times), the only option is to just shout louder, and louder, and louder, and louder, until eventually they start to take notice.

Valari Nala Zena
Caldari
Perkone
Posted - 2011.06.26 16:43:00 - [209]
 

Edited by: Valari Nala Zena on 26/06/2011 16:48:23
Originally by: Tatiana Albuere
Originally by: Maziy
So..... one CCP employee is in charge of moderating forums, banning players, gathering feedback, relaying feedback in a concise form, talking to the players via forum, and has been appointed as the "Pony Police"?

Are the other 99.999% of CCP too busy sitting in from of the Monocle Money Machine waiting for the gold to come?


Didn't bother to read the whole thread, this says it all to be honest. CCP Fallout, you know the concerns, and you know where to find the very well argued point-by-point summaries. "But your pony pictures" is another hand-wringing, la-la-la-we're-not-listening response. You can buy some forum time with four simple words, "NOTHING BUT VANITY ITEMS", and that will give you the time to address the rest of our concerns. That you won't do this is frankly the reason you've lost so much good will and confidence.


You see, i think this is the problem.
CCP doesn't want make matters worse by lying and nor should they.

I think it's very clear they were at least thinking about putting non vanity items in the nex store and are still thinking about it at the very least.
Otherwise there would be no reason at all not to deny it from the first day it became such a major concern.
They time they wait to reply is the time they try to make a decision or delay the announcement.

The profit they can make in the long run from both subscription and selling game changing vanity items is probably to big to ignore, and even in their eyes worth it to lose so much players over it.

Or maybe they are actually losing more subscriptions they anticipated and don't want to decide just yet.
The CEO letter was probably real,they are just waiting to see what players will do, and then make a decision.

Canceling subscriptions might scare CCP into believing they will lose to much players, but the amount that will resume their subscription before it runs out is probably big enough.
I see lot's of people being angry, but i know for a fact a lot of people who don't really care and just rage on forums because they love the drama.

Imo the chance is pretty high that non vanity items will be in the store eventually, and eventually people will be able to buy them for isk on the market, then most of the complaints will wave over eventually.

Elrisea Valranor
Posted - 2011.06.26 16:57:00 - [210]
 

Originally by: CCP Fallout
Originally by: Eolithic WithaTwist
Edited by: Eolithic WithaTwist on 24/06/2011 18:43:54
Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


We are not taking what you say out of context, we legitimately do not understand that after a thread with 5200 replies saying we hate what you're doing with eve you could take a hint that the community doesn't like this. But apparently in Iceland the customers opinion doesn't meant ****.


We know the community is unhappy. We have a long list of issues that the community has brought to our attention in the last several days and then some, and my job is to help ensure that this is being shared with and understood up above, and to continue gathering data on what you guys are saying. It's becoming increasingly difficult to do this when we're dealing with pony posts.

Consider what I personally have been locking: country declaration threads. In the amount of time that I spend locking and deleting that thread, I could have read 5 posts and taken some pretty valuable notes and taken some pretty effective quotations down. Or, I could be providing an answer to a player question, or researching player responses to some other topic of import.

I am very passionate about EVE Online players. I am proud to be a member of this community, and find your honesty and passion invigorating. One of the brightest aspects of my job is directly interacting with you guys. When you are angry, I take note of this. I listen. When you like things, I listen and take note of that too. My whole day revolves around you guys. But I feel that I am not working towards your needs if what I'm working on is removing ponies and war dec threads from the forums. I don't think this is constructive, and I don't think it helps you use me as your advocate.

I'm sorry that youíre having to deal with so much negativity and that your job is difficult. This is all no doubt the fault of your employers. We know itís not yours and you can only tell us what they tell you to. However there are a limited number of ways we can try to get what we want. One of those ways is inciting rebellion and rabble rousing. Im sorry but it might take stirring up an impossible amount of **** on the forums to achieve our goals. But while we still have hope we are going to try it any way.

As for your need to listen to our concerns. I call BS on that. You have been listening to our concerns about micro transactions for years. CCP knew this would happen. 90% of the population of eve have said time and again they donít want them. Well if listening to us means you give us what we donít want then we had better keep you locking and deleting threads instead.

Once again I apologize to you personally. Our rage is not about or directed at you. But you have hosen a job against the wall, donít be surprised by the firing line.


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