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blankseplocked Valid Customer Concerns = Waste of CCP's Time
 
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Levi Ornulf
Minmatar
Posted - 2011.06.24 18:45:00 - [31]
 

This entire situation could have been avoided with a little respect.
Instead, we got:

  1. Ignored
  2. Talked down to
  3. Our complaints ridiculed
  4. Attempts to neutralize the issue entirely ('the chief complaint is regarding the high cost of goods in the Noble Market'? Are you kidding me?)


Nope, CCP had to be disdainful to the playerbase. Now they have the frothy mess of forum flames they deserve.

Ahrman Vanaheim
Caldari
Chimaera Combine
Novus Dominatum
Posted - 2011.06.24 18:45:00 - [32]
 

Edited by: Ahrman Vanaheim on 24/06/2011 18:45:50
I'm as angry as the next about the whole MT thing, but seriously give the guy a break in this. It (his comments about war decs etc) really is being taken out of context.

I think after a 4000+ post thread they have got the message (and have clearly stated a response is coming in the very near future).
Patience, and when the response comes, go from there.

Ancy Denaries
Posted - 2011.06.24 18:46:00 - [33]
 

There was a time where I was proud over the EVE Community. No longer. You guys are just giant ****tarded kids. Stop being being such asshats and kicking on Fallout for trying to help. YOU ARE NOT HELPING.

Cipher Jones
Minmatar
Posted - 2011.06.24 18:46:00 - [34]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


I so appreciate your job, I really do. But there is such a thing as a day late and a dollar short, and CCP is just that ATM I am afraid.

Nothing personal against you or your appointed task.

Garong
Frontier Research and Innovation
Posted - 2011.06.24 18:46:00 - [35]
 

Originally by: Lord Aldaris
As mentioned by CCP Fallout, our concerns and complaints are seen as a waste of their time. I believe this highlights the exact attitutide most of us are sick and tired of. I've spent multiple $1,000's on this game and my concerns are a waste of their time.

Here's a thought; I can dump this game and get along fine. I'll still have a nice office, 401K and fat salary. I can live without you, but can you live without us?? Hope you guys have fun finding work on that godforsaken rock of yours after the dust settles (no pun intended). I hear fermented whale meat sells really well abroad. I hope you enjoy your future carreer as a fish monger.

You guys can go to hell. Evil or Very MadEvil or Very MadEvil or Very Mad


lol what a bunch of childish petty crap.

Pee Wee Herman
Posted - 2011.06.24 18:46:00 - [36]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.

Sadly this. I hold many negative feelings towards CCP right now but the crap that is being done on the forums along with trolls trolling trolls and childish pouting via spamming new threads won't get anything moving anytime soon. I would love to see something either resolved or get more concrete stances personally to make some final decisions for myself, please stop with the immaturity.

Khamal Jolstien
Caldari
THORN Syndicate
BricK sQuAD.
Posted - 2011.06.24 18:47:00 - [37]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.

I'm sorry, I think you don't really understand your role in this.
We are the customers. We pay your employer to provide us a service.

Our right to express our outrage is more important than your irritation at having to remove pictures from upset customers who are seeking to voice their outrage.

Thimerion
BOAE INC
-Mostly Harmless-
Posted - 2011.06.24 18:48:00 - [38]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


Here's some feedback for you, you guys are a complete joke, I could do i better job with my Johnson than you appear to be doing now. Get your house in order and start actually taking advice from players on-board rather than just believing you always know best 100% of the time.

Maya Firewish
Posted - 2011.06.24 18:48:00 - [39]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


You would not have had to remove pony pictures if you guys had listened to the community from the start.
There has been complete silence from you (ccp) all freaking day.

Ok the pony picture might not have been the smartest way of getting your attention, but nothing else work...

This is your fault, do not try to blame the community...

Daxel Magmalloy
Posted - 2011.06.24 18:48:00 - [40]
 

Edited by: Daxel Magmalloy on 02/07/2011 23:49:01
Edited by: Daxel Magmalloy on 02/07/2011 23:38:02
Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


There is nothing actually stopping you from gathering feedback if you want to. The pony pictures are irrelevant, please don't use them as an excuse.

*edited to tone the post down a bit, as CCP Fallout is a girl.

Irulan Corinno
Caldari
714th SQN - Snowflakes
Posted - 2011.06.24 18:49:00 - [41]
 

Originally by: Pee Wee Herman
Sadly this. I hold many negative feelings towards CCP right now but the crap that is being done on the forums along with trolls trolling trolls and childish pouting via spamming new threads won't get anything moving anytime soon. I would love to see something either resolved or get more concrete stances personally to make some final decisions for myself, please stop with the immaturity.

You know, they could easily have prevented this by making regular status updates.
"We are working on a statement, it will take some time, we hope it's ready tonight before 19:00 h"

People are getting patient and feel ignored again when CCP communicates nothing.
Really, they should know by now ..

DontSayLenna
Posted - 2011.06.24 18:49:00 - [42]
 

Edited by: DontSayLenna on 24/06/2011 18:50:18
Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


I'm not saying that people should post ponies or war decs... But something needs to be done. Not necessarily on the forums.

CCP has shown itself not to be trustworthy on too many occasions. You guys have no problem misleading the playerbase or cheating at your own game.

Marchocias
Posted - 2011.06.24 18:50:00 - [43]
 

Fallout... Surely the ponies and war declarations are themselves pretty obvious and critical feedback: lots of people are angry.

Surely you ought to keep a count of the number of ponies, show them to your boss and use their somewhat preposterous example to highlight exactly how angry we are?

Teinyhr
Minmatar
A Club for Reputable Gentlemen
Posted - 2011.06.24 18:50:00 - [44]
 

Originally by: Levi Ornulf
This entire situation could have been avoided with a little respect.


Hahaha, really? EVE community is one of the most touchiest MMO -communities I know of. "No reply to my demands in 5 minutes? THEY MUST BE IGNORING THEIR CUSTOMERS, FIRE ZE HATE MISSILEZ!" How long has this another storm in a cup been going on? A day? Two? It's pretty common for many companies to take a week at least to form an official statemets, in EVE, not answering some forum warrior's thread in 10 hours is considered "hating your customers." Really, buy some patience. In fact , here take mine, I have it in spades.

Olvel
Posted - 2011.06.24 18:51:00 - [45]
 

Originally by: Ranger 1
Way to completely take his reply out of context.

One of the main complaits is that CCP has not listened to the complaints of their playerbase.

Yet when they are making a concerted effort to do so, the forum is flooded with childish, hateful, no content, look at me posts.

STFU if you have nothing meaningful to say while this gets sorted out.

This.

Pee Wee Herman
Posted - 2011.06.24 18:51:00 - [46]
 

Originally by: Irulan Corinno
Originally by: Pee Wee Herman
Sadly this. I hold many negative feelings towards CCP right now but the crap that is being done on the forums along with trolls trolling trolls and childish pouting via spamming new threads won't get anything moving anytime soon. I would love to see something either resolved or get more concrete stances personally to make some final decisions for myself, please stop with the immaturity.

You know, they could easily have prevented this by making regular status updates.
"We are working on a statement, it will take some time, we hope it's ready tonight before 19:00 h"

People are getting patient and feel ignored again when CCP communicates nothing.
Really, they should know by now ..


Agreed, but constantly making attack threads and spamming the forums like immature brats won't change anything, just delay it.

Reilly Duvolle
Posted - 2011.06.24 18:51:00 - [47]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


Yeah I TOTALLY get that you HAVE to prioritize removing pony pictures instead of gathering our feedback. After all, those pony pictures might damage our mental health if left undeleted.

Los Quinton
Posted - 2011.06.24 18:51:00 - [48]
 

Originally by: Marchocias
Fallout... Surely the ponies and war declarations are themselves pretty obvious and critical feedback: lots of people are angry.

Surely you ought to keep a count of the number of ponies, show them to your boss and use their somewhat preposterous example to highlight exactly how angry we are?


Because having 1000 pony pics instead of 999 is the deal breaker, right?

Not-Apsalar
Posted - 2011.06.24 18:51:00 - [49]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


Suggestion: Disable image linking in the forums. Most canned forum code has this feature built in.

Ranger 1
Amarr
Ranger Corp
Posted - 2011.06.24 18:52:00 - [50]
 

Edited by: Ranger 1 on 24/06/2011 18:54:45
Originally by: Daxel Magmalloy
Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


Basically you are admitting you don't know how to do your job. And also that you will not recognise any conflicting opinions. That is what you are saying there.


Basically you are admitting that you like pink dresses. And also that you enjoy licking your own anus. That is what you are saying there.

Hey, I like inserting my own nonsensical meaning on top of what people actually said.

Fun stuff.

Saving Face
Posted - 2011.06.24 18:52:00 - [51]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


You just said that posting ponies gets your attention better than voicing concerns.

Thank you for the honest statement.

Levi Ornulf
Minmatar
Posted - 2011.06.24 18:52:00 - [52]
 

Originally by: Teinyhr
Originally by: Levi Ornulf
This entire situation could have been avoided with a little respect.


Hahaha, really? EVE community is one of the most touchiest MMO -communities I know of. "No reply to my demands in 5 minutes? THEY MUST BE IGNORING THEIR CUSTOMERS, FIRE ZE HATE MISSILEZ!" How long has this another storm in a cup been going on? A day? Two? It's pretty common for many companies to take a week at least to form an official statemets, in EVE, not answering some forum warrior's thread in 10 hours is considered "hating your customers." Really, buy some patience. In fact , here take mine, I have it in spades.


CCP Defense Force detected

Strrog
Caldari
Zero Excavations
Posted - 2011.06.24 18:53:00 - [53]
 

Originally by: Levi Ornulf
This entire situation could have been avoided with a little respect.
Instead, we got:

  1. Ignored
  2. Talked down to
  3. Our complaints ridiculed
  4. Attempts to neutralize the issue entirely ('the chief complaint is regarding the high cost of goods in the Noble Market'? Are you kidding me?)


Nope, CCP had to be disdainful to the playerbase. Now they have the frothy mess of forum flames they deserve.



Completely agreeEvil or Very Mad

Los Quinton
Posted - 2011.06.24 18:53:00 - [54]
 

Originally by: Levi Ornulf
Originally by: Teinyhr
Originally by: Levi Ornulf
This entire situation could have been avoided with a little respect.


Hahaha, really? EVE community is one of the most touchiest MMO -communities I know of. "No reply to my demands in 5 minutes? THEY MUST BE IGNORING THEIR CUSTOMERS, FIRE ZE HATE MISSILEZ!" How long has this another storm in a cup been going on? A day? Two? It's pretty common for many companies to take a week at least to form an official statemets, in EVE, not answering some forum warrior's thread in 10 hours is considered "hating your customers." Really, buy some patience. In fact , here take mine, I have it in spades.


CCP Defense Force detected


Haters gonna hate...

Falcus Aurelius
Posted - 2011.06.24 18:53:00 - [55]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


Really? The problem(s) werent made abundantly clear in the first 48 hours so your still trying to "collect feedback?" Get ****ing real. Quit stalling for time and using the community as a scapegoat. And dont bother posting anymore if it dosnt ADDRESS THE SITUATION AT ITS CORE.
At first I actually felt some pity for you poor individuals at CCP but its been replaced by disgust, carry on with your damage control.


CCP Fallout

Posted - 2011.06.24 18:54:00 - [56]
 

Originally by: Eolithic WithaTwist
Edited by: Eolithic WithaTwist on 24/06/2011 18:43:54
Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


We are not taking what you say out of context, we legitimately do not understand that after a thread with 5200 replies saying we hate what you're doing with eve you could take a hint that the community doesn't like this. But apparently in Iceland the customers opinion doesn't meant ****.


We know the community is unhappy. We have a long list of issues that the community has brought to our attention in the last several days and then some, and my job is to help ensure that this is being shared with and understood up above, and to continue gathering data on what you guys are saying. It's becoming increasingly difficult to do this when we're dealing with pony posts.

Consider what I personally have been locking: country declaration threads. In the amount of time that I spend locking and deleting that thread, I could have read 5 posts and taken some pretty valuable notes and taken some pretty effective quotations down. Or, I could be providing an answer to a player question, or researching player responses to some other topic of import.

I am very passionate about EVE Online players. I am proud to be a member of this community, and find your honesty and passion invigorating. One of the brightest aspects of my job is directly interacting with you guys. When you are angry, I take note of this. I listen. When you like things, I listen and take note of that too. My whole day revolves around you guys. But I feel that I am not working towards your needs if what I'm working on is removing ponies and war dec threads from the forums. I don't think this is constructive, and I don't think it helps you use me as your advocate.

Lord Aldaris
Posted - 2011.06.24 18:54:00 - [57]
 

Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


so you guys are spending your time reading war dec posts on GD instead of responding to the single thread with 500,000 views? you have the ability to stop all this nonsense right now by answering one question:

WILL AUR GO BEYOND VANITY ITEMS??



The fact that your current repsponse to this single issue consist of failed redirection and silence only aggrivate the situation.

JUST ANSWER THE QUESTION!!


icechip
Caldari
Angelus.Mortis
The Jagged Alliance
Posted - 2011.06.24 18:55:00 - [58]
 

Edited by: icechip on 24/06/2011 18:57:05
Yes keep taking stuff from the players, soon all you will have is the worlds largest game cluster but only thing left will be the bots.

I love this game, so i feel the rage that ppl want to hurt CCP,

I know so many players that dont want to log in anymore because there is nothing to do .. so add new content make your players want to stay , you just added 1 another place to be bored in.

2 MICRO transactions so this mean the game is free to play you cant have your damn cake and eat it to.

Sad when your own player base want to crash the server.


Instead of crying about our damn post go get the players the answers they want?

Do your damn job. Next thing you need is a 1000+ page thread asking for your resignation.

Devinator
Posted - 2011.06.24 18:55:00 - [59]
 

Originally by: Levi Ornulf
This entire situation could have been avoided with a little respect.
Instead, we got:

  1. Ignored
  2. Talked down to
  3. Our complaints ridiculed
  4. Attempts to neutralize the issue entirely ('the chief complaint is regarding the high cost of goods in the Noble Market'? Are you kidding me?)


Nope, CCP had to be disdainful to the playerbase. Now they have the frothy mess of forum flames they deserve.



so true.

CCP Fallout

Posted - 2011.06.24 18:55:00 - [60]
 

Originally by: Lord Aldaris
Originally by: CCP Fallout
No, ponies and war declarations are a waste of time. What I should be doing now is gathering your feedback and spreading this on throughout the company. This is what you guys pay me to do. Instead, I'm removing pony pictures from the forums.

Please do not misconstrue or take what I said out of context. Doing so will continue to cause strife amongst the community, unfortunately.


so you guys are spending your time reading war dec posts on GD instead of responding to the single thread with 500,000 views? you have the ability to stop all this nonsense right now by answering one question:

WILL AUR GO BEYOND VANITY ITEMS??



The fact that your current repsponse to this single issue consist of failed redirection and silence only aggrivate the situation.

JUST ANSWER THE QUESTION!!




This is not a question that I can answer as I am neither familiar with work in this particular feature, nor am a member of the team working on it. Our corporate policy is that we can only talk about that which we work on.


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