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Odin Alpha Valhalla
Posted - 2011.06.01 02:10:00 - [1]
 

Edited by: Odin Alpha Valhalla on 01/06/2011 02:31:38
Edited by: Odin Alpha Valhalla on 01/06/2011 02:28:22 to provide more detail

Issue: Crashing when running multiple client (typically third, no issues with only two so far)

Started: 06/01/2011 ~01:30 Eve time (after loading latest patch)

Previous Occurences: None, have been running multiple clients for months with no issues

Other comments: Not sure if this is related or coincidence, but in each case this happened when moving a character around using auto-pilot, client is minimized, and I was away from it for a while (~5-15 min). It has also happened across two different accounts and three characters. Does not seem to happen if I am actively switching between clients

Computer: Same system I've been using for months with no issues, though admittedly a little old. Dell Inspiron E520, Windows XP


Please help!

Deimona
Posted - 2011.06.01 02:24:00 - [2]
 

Originally by: Odin Alpha Valhalla
Not sure if this is an Eve issue or a computer issue, but it only started happening after the latest update. I have several accounts, typically running 3 Eve clients at once. I have done this for months with no issues. Today, after installing the latest patch, the client has started crashing when running multiple versions (typically the third client I openned). I am not sure if this is related or just coincidence, but it has always happened when moving a character around using auto-pilot

Please help!


From what I can tell so far it doesn't seem to be related to multiple clients, it seems to be related to minimizing clients. Using windowed mode while you have multiple clients up seems to fix it.

Enquirer
Posted - 2011.06.01 06:57:00 - [3]
 

running 2 clients on 1 pc, just started having complete lock-ups today (3 so far), running both clients in windowed mode and clicking on task bar to go between each window which is maximized. Have a third window opened for vent. Once locked up, nothing works... have to toggle power to get pc back. This system prior to today has been rock solid. Ran virus and malware scans... all clear, as far as i can tell...

Kandilejas
Posted - 2011.06.01 07:05:00 - [4]
 

Multiple clients crashed too in random times when changing from one to other. Same for one client.

I noticed cpu is now 100% used with 2 clients (65% before patch)

Yasuhiro Shoe
Caldari
Fighters Squadron
Tactical Narcotics Team
Posted - 2011.06.01 13:41:00 - [5]
 

Two clients on one PC, the one running minimized crashes regularly once every 5-10 minutes.

Currently trying windowed mode, will edit post if there's a relapse.

Beezon
The Warp Squad
Posted - 2011.06.01 14:44:00 - [6]
 

I run single client on my PC.
It crashes instantly when i log in and appear in space.
Running windowed or fullscreen does not change the behavior.

Another PC runs same client and same character without any visible issue.
Can't find the cause so far. It never happened before

Insane Mudher
PsyCorp
Fatal Ascension
Posted - 2011.06.01 15:00:00 - [7]
 

Up until yesterday I ran 4 clients on my laptop no problems, then this morning my laptop crashes running 2 clients and the temperature of cpu has sky rocketed.

Super Whopper
I can Has Cheeseburger
Posted - 2011.06.01 15:03:00 - [8]
 

Edited by: Super Whopper on 01/06/2011 15:14:08
Exact same problem here. One client was doing fine,then all of a sudden it decided to crash and it's been crashing since then. Other two clients are fine.

I'm getting tired of not being able to log just one client on. Running the repair tool, for hours on end, is also getting tiring.

Thanks CCP, you are the best at ****ing **** up.

Edit: my CPU is running at normal temperatures, but then I'm using an H70. It's not the best cooler but it's better than even high-end air coolers.

Insane Mudher
PsyCorp
Fatal Ascension
Posted - 2011.06.01 15:31:00 - [9]
 

Well I just noticed if i put 2 clients into full screen mode (which i never use) the cpu runs at 4oc but if i put it into fixed or windowed it jumps to 50-60c!!!
I have changed nothing since last night other than patching eve.

For the past 6 months ive ran 4 clients at approx 42c cpu and now i cant even run 2 ???


Jaari Val'Dara
Caldari
Deep Space Nomads Corp
Posted - 2011.06.01 16:28:00 - [10]
 

It appears it crashes whenever the autopilot is on and it jumps through gate, when the client is minimized.

Cazos
Caldari
Dark Shadow Industries
Posted - 2011.06.01 17:15:00 - [11]
 

I am having the same issue. I have had 3 accounts running at the same time full screen on 1 PC for over 2 years and have never encountered this problem. As stated by previous posts it only happens when in autopilot and any of said accounts are minimized. Only has happened after the patch. I am running the eve repair right now. Do not know if any of you have tried it yet. If it works and my 3 clients are stable then i will pass it along.

PC i'm using is home built.

Windows 7 x64
MSI Nvidia GeForce GTX460
AMD B55 unlocked quad core
Game is on a SSD
8Gig Kingston DDR3

I have had no issues with overheating from what i have read from other users nor have i seen a CPU spike for resources. Also just double checked for newer device updates and everything is updated. So definitely something with this patch.

Once again, i am running the eve repair then will try again and post results.

Avraham Avinu
Children of Noah
Posted - 2011.06.01 18:20:00 - [12]
 

Originally by: Jaari Val'Dara
It appears it crashes whenever the autopilot is on and it jumps through gate, when the client is minimized.


I can confirm this as well.

Elirel
Alpha.Tech
Posted - 2011.06.01 19:30:00 - [13]
 

Originally by: Avraham Avinu
Originally by: Jaari Val'Dara
It appears it crashes whenever the autopilot is on and it jumps through gate, when the client is minimized.


I can confirm this as well.


confirming, i have the same issue.

Knacker Lover
The Scope
Posted - 2011.06.01 20:25:00 - [14]
 

Confirming I have the same issue.

Orhan
M. Corp Engineering
M. PIRE
Posted - 2011.06.01 20:30:00 - [15]
 

Originally by: Jaari Val'Dara
It appears it crashes whenever the autopilot is on and it jumps through gate, when the client is minimized.


Same here.

2nd full-screen client minimised using alt-tab, whilst on A/P results in CTD. 1st full-screen client unnafected.

Cazos
Caldari
Dark Shadow Industries
Posted - 2011.06.01 20:37:00 - [16]
 

Run your eve repair tool.

No problems for me so far in the past hour after i ran the tool. Quite possibly the people having the same issues, didn't get the entire patch file. Some files in my eve repair tool showed as missing and were installed. Everything runs fine now.

I have a couple friends who run 6+ accounts and they say they have not had any problems. So more than likely, we were missing some files.


Ravadre
Stimutac
The Black Armada
Posted - 2011.06.01 20:41:00 - [17]
 

Originally by: Jaari Val'Dara
It appears it crashes whenever the autopilot is on and it jumps through gate, when the client is minimized.


QFT. Not every time though, but that happens. 1 client working in background (minimalized) is enough for this to happen, has nothing to do with multiple client as far as I can tell.

Selim
Akh'Vehlr Industries
Posted - 2011.06.02 00:16:00 - [18]
 

Edited by: Selim on 02/06/2011 00:18:21
Edited by: Selim on 02/06/2011 00:17:00
Same here, happens on my xp machine and windows 7 64x. One is a i7 ati laptop the other a amd athlon 64 fx-60 dual core w/ sli nvida 9800's desktop.

never had any issues before, could run 5 accounts on either machine if necessary with no issues. Now I have to run one account non minimized or it goes poof.

edit: ran the repair tool with no change.

Hank Shank
Minmatar
Pan Galactic Corp
Posted - 2011.06.02 01:17:00 - [19]
 

Pardon the noobish question, but do technical staff even monitor this forum? Or should everyone reading this be submitting a bug report to ensure that it is properly logged?

Mr Manners
Posted - 2011.06.02 01:29:00 - [20]
 

Also having same issues here, 3 clients running on 1 pc, if acct that is minimized is on auto will crash and give me windows "CCP has stoped working" error and close that acct, other 2 accts remain unaffected. I can auto with that client on my screen and will not crash though.

Autumn La'Fleur
Posted - 2011.06.02 02:30:00 - [21]
 

I've also been having crashing since this update, however for me its usually after i jump a gate i crash in the next system, but then cannot log into that character again without it automatically crashing when i log back in. However if i log back into that account on a different character im fine.. Until i jump a gate.

I've uninstalled eve, reinstalled it, cleared cache, used eve repair tool, no luck it keeps happening.

Running a Sony Vaio with Windows 7

Don Pepolini
Posted - 2011.06.02 02:31:00 - [22]
 

Edited by: Don Pepolini on 02/06/2011 02:34:06
Excacly same issue as most of the people. Client crashes when minimized and runing on autopilot. I also used repair tool and cleared the cache but it didn't help. I've also sent a report to ccp with a log. A lot of people seem to have the same problem so I guess it won't take long to get that fixed.

Odin Alpha Valhalla
Posted - 2011.06.02 03:05:00 - [23]
 

Tried running the repair, completely reinstalled the client, still crashing

Seems to be related to either (a) warping, (b) jumping between gates, (c) autopiloting or some combination, while the client is minimized. I had three clients running and when just sitting in station no issues. As soon as I had them warping around they started crashing (including two at once)


As someone else noted, probably a dumb question, but someone at CCP does monitor this correct?

Sha' Anuri
Posted - 2011.06.02 06:50:00 - [24]
 

Same Problem here. Tried to reinstall, repair, with and without the last fix. Nothing helped. As soon as i minimized the client when its autopiloting through gates it crashes randomly after 1-5 jumps.

Orion Pendragon
Posted - 2011.06.02 10:06:00 - [25]
 

Same issue here on a couple of machines - seems to be when minimized with either single or multiple clients running when jumping through gates on autopilot.

Not sure how relevant this is but it occured every few jumps when using a tengu and badger. I then went off on a long haul in an obelisk and this didnt crash when autopiloting minimized.

I wondered if it was something to do with the ship being used - but my obelisk was also flying around with the market window up so i tried that on the badger that was trying to do courier missions.

The obelisk has done around 40 jumps without crashing, the badger did 3 or 4 courier missions (maybe 20 jumps) without a problem when the market window was open so maybe thats something people with a problem can try to see if it helps them.

This sort of problem happened a few years ago and took a while to fix as it was only caused when you jumped and ended up close to another ship (i think) so it was very random and hard to pin down the exact cause.

Vernn Miller
Caldari
Dreddit
Test Alliance Please Ignore
Posted - 2011.06.02 12:57:00 - [26]
 

Same problem here and the repair tool did nothing.

Are we getting some kind of compensation for this ****?

Holy One
SniggWaffe
Posted - 2011.06.02 13:39:00 - [27]
 

crashing in windowed mode.

crash seems to come from accessing containers ie. corp hangars, wrecks etc.

Troll Bridgington
Incompertus INC
Fatal Ascension
Posted - 2011.06.02 14:04:00 - [28]
 

Originally by: Vernn Miller
Same problem here and the repair tool did nothing.

Are we getting some kind of compensation for this ****?


One could dream. Game has been unplayable for me since the patch, and that's only with one client. =/

Holy One
SniggWaffe
Posted - 2011.06.02 14:40:00 - [29]
 

Edited by: Holy One on 02/06/2011 14:51:52
game crashing every single time I access any container now. ffs.

https://lh5.googleusercontent.com/-Q2HP5EhvZ_4/TeegkF6hKnI/AAAAAAAABZ8/XC_QKO5zYFs/s1152/crashing.jpg

edit: yeah the game just doesnt seem to load all the item thumbnails or the image server is timing out your end which causes it to simply ctd/become unresponsive indefinitely.

fix this plz. its ****ed. Twisted Evil

Gabriel Rosencrantz
Gods of Freight
Posted - 2011.06.02 16:40:00 - [30]
 

I'm having this issue as well. Howver, it doesn't seem to matter if its minimized. It's the client that isn't the current, active one. Last night I had crashes without traveling, but for the most part it appears to be while autopiloting. The windows problem report tool showed this:
Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 6.44.26.2931
Application Timestamp: 4dda9d38
Fault Module Name: _trinity_deploy.dll
Fault Module Version: 6.45.26.3918
Fault Module Timestamp: 4ddd263c
Exception Code: c0000005
Exception Offset: 001b8d41
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


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