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blankseplocked Client Hangs when loading station environment
 
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Knopfdruckoffizier
Posted - 2011.05.31 21:14:00 - [1]
 

Edited by: Knopfdruckoffizier on 31/05/2011 21:35:29
since the patch
after the character selection,
when the station loading bar is displayed it moves up to ~80% and then just locks the client.

Win7 64bit / Radeon 5850

i tried to change the graphic options, but with no success. i don't get into the station hanga

*edit* in safemode it works after refusing to apply the Incursion 1.6 Client Update #1.

i wonder what the cause could be?

clearing the cache did not help!

Korvin Anderson
Posted - 2011.05.31 21:42:00 - [2]
 

Edited by: Korvin Anderson on 31/05/2011 21:51:08
i am experiencing the same problem.

windows xp 32bit
nvidia geforce gtx 275

safemode (refusing client update#1) still froze for me

kloczek0
Posted - 2011.05.31 22:20:00 - [3]
 

When client is frozen memory consumption by this client is sky-rocketing (I've killed client which was using 1.6GB memory).
After few times kill clients now I've logged successfully.

Urban48
Posted - 2011.05.31 22:47:00 - [4]
 

Edited by: Urban48 on 31/05/2011 22:55:57
i have the same problem. since the last patch,
eve crashes when loading the station.

win7 32bit

Gforce 7600GT

problem details:

Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 6.44.26.2931
Application Timestamp: 4dda9d38
Fault Module Name: _trinity_deploy.dll
Fault Module Version: 6.45.26.3918
Fault Module Timestamp: 4ddd263c
Exception Code: c0000005
Exception Offset: 008d4512
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Kellath Eladrel
Minmatar
Future Corps
Sleeper Social Club
Posted - 2011.06.01 04:01:00 - [5]
 

Same issue, client hangs at some point when loading station, or if I am not docked, loading character. Takes up 2 gigs of RAM and needs to be force quit. You can work around it by turning all your graphics down, especially HDR.

@Knopf I believe safe mode works because it turns all your graphics off. The update #1 seems to not be involved.

Windows 7 64-bit / GeForce GTX 275

PS. I think it's ironic that amid the very Blizzard-esque microtransaction announcements, they put out a very Blizzard-esque patch (i.e. huge and buggy).

Tajare Ooke
Posted - 2011.06.01 16:52:00 - [6]
 

Hello all!

Problem signature:
Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 6.44.26.2931
Application Timestamp: 4dda9d38
Fault Module Name: _trinity_deploy.dll
Fault Module Version: 6.45.26.3918
Fault Module Timestamp: 4ddd263c
Exception Code: c0000005
Exception Offset: 008d4512
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1049
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Win 7 x64, video ATI Radeon 5700 series, memory 6G

and nothing work (
anyane does now something?

Skyral
Posted - 2011.06.01 18:00:00 - [7]
 

Exactly the same problem.
Windows 7 64, radeon HD4600

Took me a while to get in by turning off anti aliasing.. seems to be random since that doesn't work anymore. Also turning all graphics down to min didn't work. Safe mode works though.

Lagitus Maximus
Posted - 2011.06.01 18:09:00 - [8]
 

Edited by: Lagitus Maximus on 01/06/2011 18:09:50
same issue, hangs at 95% loading station environment, starts to leak memory.

cannot load any characters. seems to have occured after the june 1st update.

win7-64, sapphire radeon 3850, intel board+cpu.

Kellath Eladrel
Minmatar
Future Corps
Sleeper Social Club
Posted - 2011.06.01 18:11:00 - [9]
 

After update #2, changing graphics doesn't seem to help anything. Some characters work for me, some don't.

ArmOf Gideon
Posted - 2011.06.01 18:23:00 - [10]
 

Edited by: ArmOf Gideon on 04/06/2011 13:18:52
.

Nathanael Ashcroft
TAKAGI Corp
Posted - 2011.06.01 20:18:00 - [11]
 

I have the same problem on my desktop computer (Win7 64, ATI Rad HD 4350)
But it works fine on my laptop (Win7 64, ATI MobRad HD 4250)

It really sucks because my laptop is way slower (used it to manage PI and such when away from home) I really don't feel like engaging any ship in PvP with it, really freeze me in station ! Do something !!

Knopfdruckoffizier
Posted - 2011.06.01 22:58:00 - [12]
 

i have done a petition because of this problem
the advise of the admin was to delete the cache folder and settings files.
what i did, and it was a pain to restore all my settings like window positions as you may know.
but now today the same problem occurred.
im waiting for another response in the petition

Cygnus Malichius
Extent Unlimited
Posted - 2011.06.01 23:45:00 - [13]
 

Here's a workaround that got me back into the capsule:

I was able to avoid getting stuck loading the station by going to the Settings Window->Display and Graphics tab and unchecking "resource cache enabled". I hope this works for anyone else having the same problem.

Now the long version:

I've had the same issue; I would get stuck while waiting to load the station and had to force close my client using the task manager. I went as far as leaving it "stuck" for 10 minutes and nothing happened. Yesterday, when it happened the first time, I logged on with my account on my wife's machine no problem. So, having concluded it was my client and not my account I jumped back to my machine and reset all the graphic settings and was able to fully log into the station. I then proceeded to turn graphic goodies back on (shadows, antialiasing, post processing, etc.) and everything seemed to work. (Astute readers will realize at this point I had not logged out and confirmed that I could log back in, and thus didn't even address the original problem getting the station to load.)

Today when I tried to log in, same problem; stuck loading. So I thought I'd do some actual trouble shooting and change one thing at a time, and through some bizarre bending of space-time and laws of Murphy the first thing I tried; unchecking "resource cache enabled" allowed me to fully load and return to my normal mucking about.

P.S. I knew Murphy would get his revenge, and it took him no time to do so when I realized the yields for Planet Interaction are broken. Why would I even take a moments pleasure in gettting the best of you Murphy? Shocked

Knopfdruckoffizier
Posted - 2011.06.01 23:54:00 - [14]
 

Edited by: Knopfdruckoffizier on 02/06/2011 00:36:06
thnx a lot, this workaround seems to work :)

*edit* it just worked one time for me :( now i still have the old problem

Cygnus Malichius
Extent Unlimited
Posted - 2011.06.02 03:15:00 - [15]
 

Yup, had the same hang when I tried to log back in just now.

After a small amount of poking at it, the way I was able to avoid my client hanging was to login, then once in the character select screen, open the options window and enable then disable the "enable resource cache". THEN I was able to actually get past the loading bar staring at me.

This isn't the least annoying login process I've ever encountered, but it beats looking at the 80% bar I've seen too much of lately. Come to think of it, I'm just not that fond of the task manager either, and would like to see less of it as well.

At any rate, with all the other problems that cache elements seem to be a part of in the last patch, hopefully this issue will be addressed as well. I'll be putting in a proper bug report as soon as I take the time to read how to do it right. For now, I'm gonna opt for examining the insides of my eyelids.

Good luck all.

Una D
Ex Coelis
The Bantam Menace
Posted - 2011.06.02 07:28:00 - [16]
 

Originally by: Cygnus Malichius
Here's a workaround that got me back into the capsule:

I was able to avoid getting stuck loading the station by going to the Settings Window->Display and Graphics tab and unchecking "resource cache enabled". I hope this works for anyone else having the same problem.

Now the long version:

I've had the same issue; I would get stuck while waiting to load the station and had to force close my client using the task manager. I went as far as leaving it "stuck" for 10 minutes and nothing happened. Yesterday, when it happened the first time, I logged on with my account on my wife's machine no problem. So, having concluded it was my client and not my account I jumped back to my machine and reset all the graphic settings and was able to fully log into the station. I then proceeded to turn graphic goodies back on (shadows, antialiasing, post processing, etc.) and everything seemed to work. (Astute readers will realize at this point I had not logged out and confirmed that I could log back in, and thus didn't even address the original problem getting the station to load.)

Today when I tried to log in, same problem; stuck loading. So I thought I'd do some actual trouble shooting and change one thing at a time, and through some bizarre bending of space-time and laws of Murphy the first thing I tried; unchecking "resource cache enabled" allowed me to fully load and return to my normal mucking about.

P.S. I knew Murphy would get his revenge, and it took him no time to do so when I realized the yields for Planet Interaction are broken. Why would I even take a moments pleasure in gettting the best of you Murphy? Shocked


Strange thing for me is that I have 4 accounts 3 get stuck and 1 works. It's identical installation (hard linked via junction) and graphics settings are the same. Turning off resource cache did sadly nothing.

It is a client issue as I can log in all chars on one of my client "copies". But having identical settings on the others does not help at all.

Seeker Of Amenti
Posted - 2011.06.02 07:40:00 - [17]
 

Edited by: Seeker Of Amenti on 02/06/2011 07:41:50
I tried the above fix and while that worked I didn't like it.

So what I've done so far was to repair the client back to the 1.6 state and then NOT load/instal the Patch #2. Problem is solved for me. I can now log in on any of my accounts without any issues.

QUOTE from Client (that I dont accept for now)

A client update is available. Do you want to install now (recommended)?
- Incursion 1.6 Client Update #2
Click here for details about this update.

Mezzaluna Larentalia
Big Shadows
Initiative Mercenaries
Posted - 2011.06.02 08:08:00 - [18]
 

I have the same problem, but can login in second character on same account!?!
Tried to turn everything off but it didn't work, still the same crash on loading environment.

Mezzaluna Larentalia
Big Shadows
Initiative Mercenaries
Posted - 2011.06.02 08:37:00 - [19]
 

Edited by: Mezzaluna Larentalia on 02/06/2011 08:41:25
Solution: Clear all cache files!!!

Do this from the character selection screen, since you obviously can't login.

flemalgum
Posted - 2011.06.02 09:39:00 - [20]
 

Same issue. Can authenticate but as soon as you select the character and it loads the station, it gets stuck.

My Resource Cache was disabled, i turned it on and it let me login. Will see how i go next login.

Win7 x64 - Radeon HD5770

Una D
Ex Coelis
The Bantam Menace
Posted - 2011.06.02 09:40:00 - [21]
 

Originally by: Mezzaluna Larentalia
Edited by: Mezzaluna Larentalia on 02/06/2011 08:41:25
Solution: Clear all cache files!!!

Do this from the character selection screen, since you obviously can't login.


Seems that there are several things wrong as it's almost like random things work for people. clearing cache did nothing for me.

Charles Javeroux
Gallente
INTERSTELLAR CREDIT
Posted - 2011.06.02 10:49:00 - [22]
 

After the 1.6, have been having the same issue. Client gets stuck at 80% of loading station/space environment. My investigations have lead me to the only working solution, what is resetting the settings.

Running: Win 7 x64bit

HalJordan213
Posted - 2011.06.02 15:22:00 - [23]
 

Same problem here. Yesterday, after a couple of attempts it would finally load. Today I can't seem to get it to load at all. I gave up after 9 tries.

Nathanael Ashcroft
TAKAGI Corp
Posted - 2011.06.02 17:23:00 - [24]
 

The cache thingies couldn't get my eve to load... it's getting boring...

Lagitus Maximus
Posted - 2011.06.02 19:41:00 - [25]
 

Edited by: Lagitus Maximus on 04/06/2011 13:07:25
removed. see page 2.

Danico Buchald
Caldari
Posted - 2011.06.03 00:51:00 - [26]
 

Edited by: Danico Buchald on 03/06/2011 00:59:03
None of these work-arounds have proven reliable. The only true solution I've found is clearing settings, and, well screw that waste of time.

Question: Is anyone experiencing this particular issue running the eve-central Contribtastic alpha uploader?

Lexus Deus
Gallente
Sedition Theory
Posted - 2011.06.03 01:33:00 - [27]
 

Pretty much getting the same issue but I am running XP SP3, takes a while to log in and when I do the loading bar just freezes once you get past character selection.

Tried the work arounds above but can't seem able to log in, even tried to submit a petition but that even freezes? Checked my internet and any other page loads, even the Eve main site!

Not too sure what to do, anyone else on XP having issues aswell?

Lagitus Maximus
Posted - 2011.06.03 08:43:00 - [28]
 

Edited by: Lagitus Maximus on 04/06/2011 13:08:18
.

Una D
Ex Coelis
The Bantam Menace
Posted - 2011.06.03 13:23:00 - [29]
 

Edited by: Una D on 03/06/2011 13:31:28
Edited by: Una D on 03/06/2011 13:26:28
I just got contacted by CCP for more data on the bug so they are working on it.

During trying to get a mem dump for them I discovered one way to fix it.
If you go to command line (cmd.exe) and then go to your eve folder and there type "eve.exe /minidump" it seems to enable the game to log in. After that first login there is no need to start it this way as it seems to work perfectly fine.

For some reason it worked differently if I added /minidump to the bookmark (freezes and does not produce the dump file) and starting it from command line (normal command line, no admin rights).

PS: this is whit all 3 updates installed on win 7 64bit

PS2: doesn't seem to fix all clients but it worked on one of them...

TwoJohn
Posted - 2011.06.03 18:36:00 - [30]
 

Edited by: TwoJohn on 04/06/2011 18:18:19
Hi,

i have the same problem since patch. freezes when entering the station. the following procedure worked two times in a row now:

* clearing the cache
* after restart in char selection check resource cache, apply, uncheck resource cache, apply

after that i was able to login.

not sure if this was still a random success. resetting all settings worked too. i tried that when it happened the first time. but i wont do that again. its really annoying to completely re-setup the gui...

i tried some more combinations. repair did not help, changing graphics settings to all low and disable all features did not help.

running on win7 64bit, NVIDIA 465, fixed window.

fly save!
TwoJohn

#edit:

nope it does not help. have the same problem again today and nothing helps. trying to login for 1h now. i changed every setting that i can think of... this ****es me off now.

Evil or Very Mad


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