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Author Topic

knubba
Gallente
Fink Operations
-Mostly Harmless-
Posted - 2011.05.16 18:06:00 - [1]
 

I get this error whenever i try to enter eve. Not at once, but as the station environment is supposed to come up.

The computer is a brand-new ACER aspire one 522 with the new AMD ontario fusion APU. It is Dx11 and have no problems running other games like half-life 2.

The laptop is untouched except i have uninstalled a few ACER programs i don't need, Installed 2Gb RAM (got the same error with just 1gb too) and updated videocard drivers.

I have tried running the repair utility but it finds nothing wrong.

Please help, my old netbook could run eve, and that had a VIA chipset and graphics and produced 2-3 fps in station. But at least i could do in station stuff....

Kuni Chiwa
Posted - 2011.05.16 18:34:00 - [2]
 

Same error only I can load after a restart but it happens sporadically. all started since the last patch. I reinstalled windows, Eve reinstalled 2 times and it still happens. Any help here?

Kuni Chiwa
Posted - 2011.05.16 18:41:00 - [3]
 

This is what is posted in the error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ExeFile.exe
Application Version: 6.43.24.4285
Application Timestamp: 4d91b621
Fault Module Name: RTSSHooks.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ac9dcb9
Exception Code: c0000005
Exception Offset: 00004df9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Kuni Chiwa
Posted - 2011.05.16 18:45:00 - [4]
 

ok so I just turned off MSI Afterburner and problem seems to be solves. The failure in the above post RTSS is the server for MSI fps monitors and temp monitors.... go figure.

knubba
Gallente
Fink Operations
-Mostly Harmless-
Posted - 2011.05.16 20:43:00 - [5]
 

My problem is not likely to be the same as kuni's. Has anyone else been able to run eve on an ontario based notebook?

knubba
Gallente
Fink Operations
-Mostly Harmless-
Posted - 2011.05.18 14:06:00 - [6]
 

anyone? I love the power and compactness of this thing and would be very disappointed if it cannot run EVE.

Ehrys Marakai
Caldari
Evolution
The Initiative.
Posted - 2011.05.18 14:41:00 - [7]
 

Edited by: Ehrys Marakai on 18/05/2011 14:41:31
Originally by: knubba
anyone? I love the power and compactness of this thing and would be very disappointed if it cannot run EVE.


Post the error message the same as Kuni did.

knubba
Gallente
Fink Operations
-Mostly Harmless-
Posted - 2011.05.18 17:28:00 - [8]
 

This is all i get, no other error or explanation
Please visit your user settings to re-enable images.
Is there a crashlog somwhere i don't know about?

Che Biko
Humanitarian Communists
Posted - 2011.05.19 00:09:00 - [9]
 

Edited by: Che Biko on 19/05/2011 00:09:32
I thinks there's a crashdump somewhere. I read something like that, don't remember where though. Ask customer support if you can't find it on the wiki or in the knowledgebase.
Edit: perhaps someone in the Q&A forum knows as well.

Noriko Sakai
Gallente
DC1 Coalition
Posted - 2011.05.19 21:24:00 - [10]
 

Edited by: Noriko Sakai on 19/05/2011 21:26:21
Edited by: Noriko Sakai on 19/05/2011 21:26:03
The same exact problem here on an Acer Iconia W500 AMD C-50 Fusion w/ati 6250. I do have the file form running Logserver. What should I look for or whom should I send it to?

GM Xamother

Posted - 2011.05.19 21:29:00 - [11]
 

Originally by: Noriko Sakai
Edited by: Noriko Sakai on 19/05/2011 21:26:21
Edited by: Noriko Sakai on 19/05/2011 21:26:03
The same exact problem here on an Acer Iconia W500 AMD C-50 Fusion w/ati 6250. I do have the file form running Logserver. What should I look for or whom should I send it to?


Please file a petition from here and attach the file in your petition. Please file it under Technical / Crashes/Lock ups. If the file is large, please compress it first.

Best regards,
Senior GM Xamother
EVE Online Customer Support


 

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