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blankseplocked client download page not working
 
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Roxy Roller
Posted - 2011.03.15 16:29:00 - [1]
 

I'm trying to reinstall my eve client but the download link does not seem to be working.

Infernious
Posted - 2011.03.15 18:10:00 - [2]
 

Edited by: Infernious on 15/03/2011 18:11:07
I've been having the same problem for the past few days. The mac version doesn't download at all, the windows "Downloader" downloads, but then the downloader fails. The offline version for windows doesn't download and just hangs. All 3rd party websites that I've tried to use to download the game in both mac and PC versions link to the EVE site and don't work.

It's like they don't want me to play :(


Lord Tempist
Caldari
Council of Lords
Posted - 2011.03.16 00:18:00 - [3]
 

Don't you wish there was an Offline Preloader? Muhahahaha! You could load the entire client in about 10 minutes. SLAM! Full of software.

Byrger Tidesson
Posted - 2011.03.16 04:27:00 - [4]
 

I am having the same problem here, can't download or patch the EVE client...

Brazero
Amarr
Noble House
Posted - 2011.03.16 17:34:00 - [5]
 

Same here, no client, no patching possible. And todays little fix refuse to download and install. And there's more......

Bishop250R
Posted - 2011.03.16 18:35:00 - [6]
 

Same here, wouldn't patch for me after downtime (March 16) and then I tried and couldn't manually patch. Tried the client downloader, and couldnt open it from the website, it just acted like a broken link. My brother's had the same issues, he can't install EVE on his computer at all!

Infernious
Posted - 2011.03.16 18:50:00 - [7]
 

I guess they don't really want us to play... it's been four days now and no one has responded to my petition concerning the download. Guess I'm going to cancel my account now and have the charges reversed...

Thevanus
Posted - 2011.03.16 19:20:00 - [8]
 

Same here; the server from which to download the software is inaccessible.

Tybru
Gallente
Posted - 2011.03.17 00:05:00 - [9]
 

The cdn1.eveonline.com domain hasn't worked for at least a week now. I first noticed it didn't work a few days after the last patch. The full client download isn't up either. I'm not sure how CCP expects anyone to find this acceptable when we're paying a monthly rate to play and can't access it. They could at least post a link to a mirror.

Caviar Liberta
Gallente
Moira.
Posted - 2011.03.17 00:14:00 - [10]
 

Check your dns server, I switched mine to goggles public dns and that fixed the problem for me.

Tybru
Gallente
Posted - 2011.03.17 00:22:00 - [11]
 

Good call, Caviar. Had no idea comcast's DNS wasn't resolving the domain. Switched to google's public DNS and it works now.Very Happy

Caviar Liberta
Gallente
Moira.
Posted - 2011.03.17 02:54:00 - [12]
 

Edited by: Caviar Liberta on 17/03/2011 02:58:46
I'm on Comcast also

I did everything on my end to try to fix the problem my end short of going to Comcast and telling them to fix their end. Full OS reinstall, double checked all driver,trace routes, etc.
Changing the dns was the last thing I did.

Ataxio
Posted - 2011.03.17 03:43:00 - [13]
 

Another Comcast user here, Found that I was unable to download the latest patch through the client. Pilfered the forums and found this thread. Can confirm using Google's DNS servers fixed the issue.

But who exactly is at fault here? CCP or Comcast? going to assume Comcast...

Caviar Liberta
Gallente
Moira.
Posted - 2011.03.17 04:40:00 - [14]
 

Edited by: Caviar Liberta on 17/03/2011 04:41:29
I had posted the same problem in my own thread in this section. It's the dns server with Comcast.

Infernious
Posted - 2011.03.17 16:17:00 - [15]
 

I don't use comcast and the link is not working still.

Caviar Liberta
Gallente
Moira.
Posted - 2011.03.17 21:51:00 - [16]
 

Have you tried switching your dns servers? Do a search in your search engine of choice for Google public dns server and you will find the up address for them.



Originally by: Infernious
I don't use comcast and the link is not working still.

nounverber
Posted - 2011.03.18 02:58:00 - [17]
 

Hi all.

Tried the Google DNS workaround (thanks!) and the EVE client for Mac still doesn't download. It stops at about 150-160 MB and then stops cold. It doesn't seem to matter what browser I use, either.

Anyone know of a work-around for Mac users? Thanks.

Lord Kril
Posted - 2011.03.18 17:08:00 - [18]
 

I can confirm changing my dns to the google public one fixed my problem. thanks for the suggestion.

Tyr Remora
Posted - 2011.03.20 01:14:00 - [19]
 

Edited by: Tyr Remora on 20/03/2011 01:49:09
Edited by: Tyr Remora on 20/03/2011 01:48:29
hmm i'm with East link up here in canada and I'M getting this problem too. everything worked before i reformated, though that was about the same time as the date someone mentioned when the prblem started.

I'd like to think that problems like this have to be fixed by either CCP or their provider, not by the players, because face it, not everone will know how or be willing to change DNS, and keeping people from bailing out on their subscription because of this problem should be a high enough priority.

No point in paying for a game you can't even download, right? :P

Unfortunately my skill training queue is about to end and i need to find a workaround that won't screw me up if this isn't fixed by monday. A friend mentioned to switch to OpenDNS as other than that he has the exact same ISP and rate as me, might try that or the google public DNS you guys mentioned.

EDIT: So yeah default DNS set by my ISP (East Link) doesnT' work anymore so set 2 static DNS with Google and OpenDNS. Setup is downloading the game finally.

AmyLou Acorde
Posted - 2011.03.20 04:34:00 - [20]
 

Edited by: AmyLou Acorde on 20/03/2011 04:34:42
I'm from Canada, and use Eastlink as well. I'm not sure how to do the DNS stuff.. But something obviously has changed since the last patch.. Is CCP going to fix this problem or are we going to have to go without. I can't download the 1.3 patch and I'm not looking forward to when the next manditory patch comes out and I can't play the game I'm paying for. :(

Are there any other domain URLs I could use to fix this problem?

XxJebxX
Amarr
Posted - 2011.03.20 21:58:00 - [21]
 

I am on EastLink as well and using a different dns server worked for me...
http://code.google.com/speed/public-dns/docs/using.html has the instructions to use googles dns.


XxJebxX
Amarr
Posted - 2011.03.20 22:03:00 - [22]
 

just an fyi, sometimes dns caches get messed up, so I am sure the problem will eventually go away on it's own as well, but for people that want to play, id suggest trying googles dns for now, and give it a few more days and then move back to your dns provided by your ISP automatically.

Xeo
Posted - 2011.03.26 17:45:00 - [23]
 

you are absolutley right Eastlink was causing the issue i couldn't download the client or patch the game its all working like a charm now. I am on Eastlink in Canada Nova Scotia.

Kytayn
Gallente
Kronos TEchnologies
Posted - 2011.03.30 03:27:00 - [24]
 

Edited by: Kytayn on 30/03/2011 03:28:40
Originally by: Ataxio
Another Comcast user here, Found that I was unable to download the latest patch through the client. Pilfered the forums and found this thread. Can confirm using Google's DNS servers fixed the issue.

But who exactly is at fault here? CCP or Comcast? going to assume Comcast...


;tldr: The fault probably lies with the Level 3 CDN, and CCP should be tearing them a new one.

The long version:
Actually I think it's a little more complicated. My suspicion is that the fault actually lies with the CDN company (and a bit with CCP for falling for their cut-rate pricing scheme).

Tier 1 internet providers have a give-and-take agreement for packets flowing across their networks. Provider Alice lets provider Bob send traffic across Bob's network with the understanding that Bob can send a corresponding amount of traffic across Alice's network. This is called peering. If the the traffic is proportional everybody wins. When one provider sends more packets onto the other provider's network than they get in return they are supposed to negotiate the difference and pay. For Tier 1 providers it's all about managing traffic.

Content Delivery Networks (CDNs), on the other hand, are supposed to pay Tier 1 providers to be able to send lots of data to the users on the provider's last mile (the connection to your house and mine). CCP then pays the CDN to host stuff like Eve clients, patches, and now character portraits, near the provider's network.

In general, CDNs and Tier 1 providers were separate companies, because there's a conflict of interest between the two business models. CCP's CDN provider is Level 3, and Level 3 is also a Tier 1 provider. They've been trying really hard to cheat and use their peering agreement with Comcast to send CDN-hosted content to Comcast customers without paying for access, either at CDN rates or at peering reconciliation rates. Level 3's whole business model is to try to get something for nothing.

Near as I can tell, Comcast has taken the appropriate measure and blocked their CDNs. That sucks big time for you and I because that means I can no longer see new portraits in-game, patching doesn't work, and web links like links.mail.eveonline.com or cdn1.eveonline.com just plain fail for me.

I'll try the DNS work-around, but I'm not hopeful.

Regards,

Kytayn

Kytayn
Gallente
Kronos TEchnologies
Posted - 2011.03.30 03:49:00 - [25]
 

OK. Thought I'd see if those open DNS servers actually knew about the Eve CDN server. They don't. Even more bizarre, Level 3's own DNS doesn't know about it. (The last two queries for cdn1.eveonline.com are against Level 3's DNS servers.)

Is the CDN just fully out of commission?

C:\Users\Me>nslookup cdn1.eveonline.com
Server: UnKnown
Address: 192.168.0.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** UnKnown can't find cdn1.eveonline.com: Server failed

C:\Users\Me>nslookup cdn1.eveonline.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to google-public-dns-a.google.com timed-out

C:\Users\Me>nslookup cdn1.eveonline.com 8.8.4.4
Server: google-public-dns-b.google.com
Address: 8.8.4.4

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to google-public-dns-b.google.com timed-out

C:\Users\Me>nslookup cdn1.eveonline.com 208.67.222.222
Server: resolver1.opendns.com
Address: 208.67.222.222

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to resolver1.opendns.com timed-out

C:\Users\Me>nslookup cdn1.eveonline.com 208.67.220.220
Server: resolver2.opendns.com
Address: 208.67.220.220

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to resolver2.opendns.com timed-out

C:\Users\Me>nslookup cdn1.eveonline.com 4.2.2.1
Server: vnsc-pri.sys.gtei.net
Address: 4.2.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to vnsc-pri.sys.gtei.net timed-out

C:\Users\Me>nslookup cdn1.eveonline.com 4.2.2.2
Server: vnsc-bak.sys.gtei.net
Address: 4.2.2.2

DNS request timed out.
timeout was 2 seconds.
*** vnsc-bak.sys.gtei.net can't find cdn1.eveonline.com: Server failed

C:\Users\Me>nslookup www.amazon.com 4.2.2.2
Server: vnsc-bak.sys.gtei.net
Address: 4.2.2.2

DNS request timed out.
timeout was 2 seconds.
Non-authoritative answer:
Name: www.amazon.com
Address: 72.21.211.176


C:\Users\Me>nslookup www.amazon.com 8.8.8.8
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: www.amazon.com
Address: 72.21.211.176


Gub Coenos
Posted - 2011.04.01 04:22:00 - [26]
 

Yeah it's either an ISP DNS problem or something wrong with the entry itself. I get a variety of ... interesting errors from comcast's DNS servers:

host ~ # nslookup cdn1.eveonline.com 75.75.75.75
;; reply from unexpected source: 76.96.98.24#53, expected 75.75.75.75#53
;; reply from unexpected source: 68.87.78.133#53, expected 75.75.75.75#53
;; connection timed out; no servers could be reached

host ~ # nslookup cdn1.eveonline.com 75.75.76.76
Server: 75.75.76.76
Address: 75.75.76.76#53

** server can't find cdn1.eveonline.com: NXDOMAIN

host ~ # nslookup cdn1.eveonline.com 75.75.76.76
Server: 75.75.76.76
Address: 75.75.76.76#53

** server can't find cdn1.eveonline.com: NXDOMAIN

===================================================================


However google's servers work just dandy:



host ~ # nslookup cdn1.eveonline.com 8.8.8.8
Server: 8.8.8.8
Address: 8.8.8.8#53

Non-authoritative answer:
cdn1.eveonline.com canonical name = cdn.ccpgames.c.footprint.net.
Name: cdn.ccpgames.c.footprint.net
Address: 8.26.209.126
Name: cdn.ccpgames.c.footprint.net
Address: 4.27.12.126
Name: cdn.ccpgames.c.footprint.net
Address: 8.26.210.126


hope this helps you guys fix the issue...

Kytayn
Gallente
Kronos TEchnologies
Posted - 2011.04.06 14:46:00 - [27]
 

After rebooting my cable modem and bypassing my decrepit D-Link wireless router, I was at least able to use the Google DNS server properly. It does find the CDN properly, the client patch (Incursion 1.3 update 1) downloaded properly and portraits are loading again.

I have a brand new 802.11n router, we'll see how that does, after the 1.4 update.


 

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