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Scarred Faith
Amarr
Posted - 2011.01.10 12:36:00 - [121]
 

Can CCP please get in touch with Optus. This is an absolute joke, well over a month since the initial incursion patch which bought all the lag and still no resolution. Problem did not exist prior to Incursion patches. While I understand the new netcode is meant to make things more efficient, it has made the game completely unplayable at certain times. Fix it or lose subscribers.

Noun Verber
Gallente
Posted - 2011.01.10 13:41:00 - [122]
 

Originally by: Draza Wolfpup
from that thread in the whirlpool forums

"As was mentioned in the previous thread, if the folks at EVE changed their netcode and now it's causing problems across a vast array of networks around the world, I'd suggest that the thing in need of fixing is EVE's netcode, not the vast array of networks.

That's just CCP passing the buck.

"

not sure how accurate that is but it sucks having so many crashes during my prime playing time (ie 1hr before and 2 hrs after dt)


That is just someone derping.

I'm currently affected by disconnects and am an Australian Optus customer.

Rykuss
Gallente
Posted - 2011.01.11 07:35:00 - [123]
 

Disconnects again tonight, pretty much unplayable for me. I'm not sure what it is about being nearer to downtime but this is when it happens.

Dharr Guartonzec
Posted - 2011.01.16 17:17:00 - [124]
 

Hi,

i have the same problems from germany via TATA as an uplink provider to the EvE cluster. I receive suddenly up to 100& packet loss which last in disconnection (socket closed).

I opened a petition on this issue with a pingplotter trace included.

Dharr

Synthia Sin
Amarr
Hellfire Cult
The Jagged Alliance
Posted - 2011.01.26 12:51:00 - [125]
 

Originally by: Scarred Faith
Can CCP please get in touch with Optus. This is an absolute joke, well over a month since the initial incursion patch which bought all the lag and still no resolution. Problem did not exist prior to Incursion patches. While I understand the new netcode is meant to make things more efficient, it has made the game completely unplayable at certain times. Fix it or lose subscribers.


I've had an absolute gut-full starting proceedings against Optus starting tonight with the obligatory complaint to the Telecommunication Ombudsman..... Watch this space.

Synthia Sin
Amarr
Hellfire Cult
The Jagged Alliance
Posted - 2011.01.26 13:43:00 - [126]
 

Complaint as follows ( feel free to copy and paste, just change the type of service you have subscribed to )

My complaint is about poor service between the hours of 8.00 pm and 1.00 am during these times my service receives up to 100% packet loss. It is during this time I like to play a game Eve Online for which I pay CCP the game developer a subscription and Optus for a prepaid internet service. I have done some research into the matter and have so far discovered this http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1038603 technical information contained therein. Whilst many telecommunication companies throughout the world have bent over backwards to assist their customers, Optus has chosen not to. I would like Optus to pay and deliver to my address a Telstra Simcard for my prepaid mobile as payment for the inconvenience they have delivered me under false pretenses. (and)

I would like Optus to pay and deliver to my address a Telstra Simcard at their expence for my prepaid mobile as payment for the inconvenience they have delivered me under false pretenses.

Synthia Sin
Amarr
Hellfire Cult
The Jagged Alliance
Posted - 2011.01.26 13:46:00 - [127]
 

The address is - http://www.tio.com.au/DEFAULT.HTM

PyroChemist
Shiva
Morsus Mihi
Posted - 2011.01.27 03:35:00 - [128]
 

Edited by: PyroChemist on 27/01/2011 03:44:54
Having similar issues w/ my ISP in Toronto, Canada (Rogers Cable). Had the log server running because it happens usually w/in 30 minutes. The client thinks the socket is closed and i get disconnected. Sometimes on all clients, other times on all but one client.

Getting 20-30% packet loss from two routers in eurorings.net (206.223.119.95 and 134.222.226.150)

Synthia Sin
Amarr
Hellfire Cult
The Jagged Alliance
Posted - 2011.01.29 09:17:00 - [129]
 

Seems someone beat me to the punch regarding the TIO and Optus/Singtel

previously-
Target Name: N/A
IP: 87.237.38.200
Date/Time: 28/01/2011 12:41:48 AM to 28/01/2011 1:44:15 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 1500 0 0.0 69 897 94 [172.22.129.49]
2 1500 0 0.0 69 926 94 sun1-ge10-0.gw.optusnet.com.au [210.49.63.73]
3 1500 1 0.1 80 1068 117 sbr4-ge5-0-0-905.gw.optusnet.com.au [211.29.125.86]
4 1500 0 0.0 88 1038 127 sbr3-ge5-0.gw.optusnet.com.au [211.29.126.5]
5 1500 0 0.0 237 1176 276 [203.208.148.225]
6 1500 898 59.9 252 1236 299 [203.208.169.158]
7 1500 0 0.0 249 1216 287 if-13-0-0-1263.mcore4.PDI-PaloAlto.as6453.net [207.45.196.81]
8 1500 1 0.1 318 3169 379 if-4-0-0-1302.mcore5.NYY-NewYork.as6453.net [64.86.71.73]
9 1500 0 0.0 387 1357 438 if-13-0-0-1304.core4.LDN-London.as6453.net [64.86.71.78]
10 1500 0 0.0 387 1400 436 ix-12-0-0-3045.core4.LDN-London.as6453.net [195.219.67.242]
11 1500 1 0.1 388 1624 424 [87.237.36.248]
12 1500 0 0.0 395 1604 433 [87.237.38.200]

Now-
Target Name: N/A
IP: 87.237.38.200
Date/Time: 29/01/2011 7:47:10 PM to 29/01/2011 8:00:18 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 316 0 0.0 68 1888 122 [172.22.129.41]
2 316 1 0.3 67 1858 122 sun2-ge10-0.gw.optusnet.com.au [210.49.63.77]
3 316 0 0.0 87 1868 145 sbr5-ge5-0-0-905.gw.optusnet.com.au [211.29.125.90]
4 316 0 0.0 84 1837 151 sbr3-ge14-0.gw.optusnet.com.au [211.29.126.9]
5 316 0 0.0 237 1968 303 [203.208.148.225]
6 316 1 0.3 237 1937 318 ge-11-3-5.mpr2.pao1.us.above.net [64.125.13.5]
7 316 0 0.0 237 1946 319 xe-2-2-0.cr2.sjc2.us.above.net [64.125.31.70]
8 316 0 0.0 247 1896 325 xe-2-1-0.cr2.lax112.us.above.net [64.125.26.29]
9 316 0 0.0 277 1896 365 xe-2-3-0.cr2.iah1.us.above.net [64.125.25.17]
10 316 0 0.0 310 1995 383 xe-3-1-0.cr2.dca2.us.above.net [64.125.30.54]
11 316 0 0.0 389 2064 461 xe-4-1-0.mpr1.lhr3.uk.above.net [64.125.24.42]
12 316 0 0.0 389 2234 465 213-152.240-254.PXu259.above.net [213.152.240.254]
13 316 0 0.0 389 2214 470 [87.237.36.246]
14 316 1 0.3 398 2184 482 [87.237.38.200]

OnaNisM
Posted - 2011.01.29 15:42:00 - [130]
 

Got random issue aswell. Getting disconnect from game for no reason [Tested my internet connection and even when getting disconnected, internet's working flawlessy so can't be ISP disconnect].

Had problem in some missions where module take forever to activate, thus, reducing my DPS.

Also had twice a problem in mission where jamming ship keep jamming me for over 20 minutes in a row. That's a real turn down...

And also GUI problem where once I've got jammed and I'm no longer jammed, I have a "jamming" timer appearing at the bottom of the screen for no apparant reason.

Shadiear
Posted - 2011.01.30 03:51:00 - [131]
 

I seem to be having this issue as well, but differently. So far *knocks on wood* I've not disconnected in the middle of a missions, and I'm flying a cap stable Dominix, so I don't activate modules very often.

That being said, the game will disconnect (I.E. close and boot me to the login screen) fairly often when I:
Attempt to activate an acceleration gate.
Attempt to use jump gate.
Attempt to view a specific item on the market.
Attempt to look at my journal.
Attempt to talk to an agent.

It's really annoying, and makes the game unplayable.

Location: Maryland, USA. ISP: University of Maryland

Synthia Sin
Amarr
Hellfire Cult
The Jagged Alliance
Posted - 2011.01.30 13:10:00 - [132]
 

Originally by: OnaNisM
Got random issue aswell. Getting disconnect from game for no reason [Tested my internet connection and even when getting disconnected, internet's working flawlessy so can't be ISP disconnect].

Had problem in some missions where module take forever to activate, thus, reducing my DPS.

Also had twice a problem in mission where jamming ship keep jamming me for over 20 minutes in a row. That's a real turn down...

And also GUI problem where once I've got jammed and I'm no longer jammed, I have a "jamming" timer appearing at the bottom of the screen for no apparant reason.


make sure you use pingplotter [ http://www.pingplotter.com/ ]etc. and set the address to trace to 87.237.38.200 that will point it to the game itself. Select Edit - Copy as Text, paste into text document and add to petition - add to complaint to ISP - add to complaint to member of Congress etc. - also if you do a DNS lookup on the offending site/node/jump you will get the email address of the person (who I am sure is a very nice fellow) who owns it.

dark'illuminati
Amarr
Interstellar Brotherhood of Gravediggers
The 0rphanage
Posted - 2011.02.04 22:32:00 - [133]
 

Same problem as the op. New Zealand - Telstra Clear ISP.

fo0kaMiimi
Posted - 2011.03.25 09:34:00 - [134]
 

Same problem here. EVE support help didnt help (although generally they are very helpful and responsive). Optus probably won't help. This is a huge problem and so many people: who are PAYING CUSTOMERS paying for a service! are not getting the quality of product that they pay for. This is a new problem and it needs to be fixed. Why pay when I cannot play!??

- Getting FURIOUS! If i rage and tip coffee thru my machine ima invoice EVE for a new one.

SOMEONE GIVE US A FIX!?

Vaerah Vahrokha
Minmatar
Vahrokh Consulting
Posted - 2011.03.26 13:07:00 - [135]
 

I am also experiencing the issues listed in this thread (I play from Italy).

The game is just sluggish (the new anti-bot code in background?), I could run 4 clients up to the last patch now 3 are already taxing the computer a lot.

Since few days ago the connections drop like 10 times a day. I haven't had this since I started in 2009.
My connection seems more than fine, I can play other MMOs with no delay or issue.

Simon Angle
Posted - 2011.03.26 13:44:00 - [136]
 

Originally by: Vaerah Vahrokha
I am also experiencing the issues listed in this thread (I play from Italy).

The game is just sluggish (the new anti-bot code in background?), I could run 4 clients up to the last patch now 3 are already taxing the computer a lot.

Since few days ago the connections drop like 10 times a day. I haven't had this since I started in 2009.
My connection seems more than fine, I can play other MMOs with no delay or issue.


I'm also from Italy (Telecom Italia) and i'm experiencing packet loss and random freezes/disconnects ingame. This happens only for Eve Online. CCP please check with your bandwidth provider!!

Gurahamu Aker
Caldari
Perkone
Posted - 2011.03.27 00:43:00 - [137]
 

Similar problem, Singapore - Singtel Server.

Client unable to stay on for more than a couple of minutes before getting a Socket Closed.
Or You have been disconnected message.

Internet works fine. No issues with other games.

AND this only happened after the latest patch.

Steelrattty
Posted - 2011.03.28 04:31:00 - [138]
 

Edited by: Steelrattty on 29/03/2011 05:08:32
I am with Optus Cable, i petitioned this in game afew days after it started, sent them PingPlotter data and was told to take it up with my ISP. Exact same problem as everyone else, massive packet loss from international hops beginning at 6:00pm and continuing on until 2:00am GMT +10.


Steelrattty
Posted - 2011.03.29 05:06:00 - [139]
 

I just started getting the packet loss, 4PM , 2 hours earlier than usual.. anyone else?

Eyvind Croghan
Posted - 2011.03.29 09:06:00 - [140]
 

Germany, same issue here. Started two or three days ago, but I put it down to heavy load (fleet fights) crashing the client.

Today I am just running missions and keep getting disconnected. Seemingly at random. Another guy from Germany is suffering the same issues, so I figure it's got to be a network / router problem somewhere along the route. That it's happening now before DT - same time frame other people from around the world with different ISPs are reporting - would suggest it's somehow related..

Milia Jenius
Revenent Defence Corperation
Ishuk-Raata Enforcement Directive
Posted - 2011.03.29 11:21:00 - [141]
 

Optus (Australia) here

Problem appears to have eased out a bit tonight but it is still not exactly smooth, packet lost appears to be between the following 2 hops:

211.29.125.237 - Optusnet
203.208.190.149 - SingTel

Jack Jackley
Posted - 2011.03.29 14:21:00 - [142]
 

Originally by: Milia Jenius
Optus (Australia) here

Problem appears to have eased out a bit tonight but it is still not exactly smooth, packet lost appears to be between the following 2 hops:

211.29.125.237 - Optusnet
203.208.190.149 - SingTel


I was experiencing worse than usual packet loss 2 hours earlier than usual - 95% consistently for 2 hours, then it dropped to the usual 40-80%

Decus Daga
Black Thorne Alliance
Posted - 2011.03.30 06:32:00 - [143]
 

Just finished a few days of tests after petitioning the issue.

DC's start at 6pm every night melbourne time(yes OPTUS is isp, cable connection) - ive done tests with freshly rebooted router, nothing else running - same problems, run tests with HEAPS running(ts3, even p2p active) - no change(doesnt get worse lol).

Pingplotter stats are registering inital problems are in US, at 2 different locations, with tons of issues for about 4-6 hours until about midnight - 1am time when it clears up.

CCP said i should contact OPTUS, ill give them a call tomorrow morning and send them the pingplotter stats.

Also upgraded my router's firmware today, so ill run more tests tonight and see if there's any change there.

- Decus

Decus Daga
Black Thorne Alliance
Posted - 2011.03.30 06:36:00 - [144]
 

Ok reading through these posts - whoever isnt sure can you call your isp and ask who their backbone provider is? Us optus customers are singtel, and i saw a few other mentions of it.

If we can lock it down to something specificly, its going to help a lot with tech support.

- Decus

SuperMarine
Gallente
No.Mercy
Merciless.
Posted - 2011.04.03 04:38:00 - [145]
 

Everyone needs to petition/email CCP requesting for them to have their network admins contact Optus with the solution to this problem.

Arx Eladios
THE PAROXYSM
Dark Solar Empire
Posted - 2011.04.05 11:05:00 - [146]
 

Having same issues. I am also on Optus cable in Sydney.

CCP can't contact Optus for us. Imagine some unknown non-customer from some far away country asking them to update their policies. They will not get far at all. Guess it is up to us.

My attempts to raise the issue appears to be in vain. Wasted more than an hour going through several levels of script reading tech support (Don't want to be racist, but Indian accent certainly did not help in the matter) before getting someone that did more than kept asking me to check things or reset the modem, etc.

I have sent him the ping plotter logs in an email and he promised to get back to me on this issue. Been several days and nothing...

Seriously considering switching ISPs, though it will be a hassle due to the DSL coverage of my area.

I urge everyone that is with Optus and having this issue to give a go to explain to them the issue and demand for them to take action. Even if I was ignored/unanswered if several customers complain things should in theory be higher on their priority list.

Toran Durell
Posted - 2011.04.05 20:50:00 - [147]
 

test

Kano Takada
Posted - 2011.04.06 10:32:00 - [148]
 

Throwing my 10Interstellar Kredits in,

I'm also based in australia with my ISP as Optus.
The only workaround i have found is to use lowerpings router Reduction option.
Since doing so i can play perfectly in fleet battles all around the clock including pre and post downtime which was the worst >.<
Not an ideal solution as it obviously is going to cost a lil per month to use lowerping, but until optus or ccp sorts it out its the best ive found :S

Araceli Gabriela
Posted - 2011.04.06 16:15:00 - [149]
 

Hum, I have these problems but don't have Optus. But I haven't tried a thing to fix any of it yet.

Jack Jackley
Posted - 2011.04.10 11:50:00 - [150]
 

of course this is still a problem :(


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