open All Channels
seplocked EVE General Discussion
blankseplocked Account renewal & playtime remaining... something fishy or not?
 
This thread is older than 90 days and has been locked due to inactivity.


 
Author Topic

EmDeeCee
Posted - 2010.08.26 08:41:00 - [1]
 

Edited by: EmDeeCee on 26/08/2010 08:51:46
I have a question about renewing my subscription and time remaining on the account, but I can't find a suitable petition category to put it into.

I had 5 days left on my account, so I just purchased another years subscription while I could afford it. Before I renewed, my account showed that I had just over 5 days of play time left. After renewal, it now shows I have 366 days and 1 minute of playtime left - i.e. it expires on 27 August 2011. So where have my extra 5 days gone? Or are they still there, but the system can't recognise it?

Also, if someone could let me know where I should be posting this, or what petition category this fits under so I can ask in the correct place, that would be great.

Thanks.

P.S. This isn't the first time something like this happened either, I lost 3 days of the trial period when I initially subscribed in 2009, which is why I am asking now.

edit: corrected the expiry date

Koyama Ise
Caldari
Posted - 2010.08.26 08:49:00 - [2]
 

Edited by: Koyama Ise on 26/08/2010 08:49:42
It might use 30 days as a month and just add 12 months thus adding 360 days. Though that would mean you got an extra day.

CCP Applebabe

Posted - 2010.08.26 09:22:00 - [3]
 

Hi EmDeeCee,

Please file a petition under "Billing & Account "--> "Payment Issues". Our customer support team will help to investigate this issue as soon as possible.

Akita T
Caldari Navy Volunteer Task Force
Posted - 2010.08.26 09:37:00 - [4]
 

1 month EVE sub = 30 days, not 1 actual month
1 year EVE sub = 12 months EVE sub = 360 days, not 1 actual year

MickeyKnox
Posted - 2010.08.26 09:37:00 - [5]
 

Edited by: MickeyKnox on 26/08/2010 09:37:40
You didn't find the category for this issue? Really?

RaTTuS
BIG
Gentlemen's Agreement
Posted - 2010.08.26 09:42:00 - [6]
 

Originally by: MickeyKnox
Our logs show nothing.

just as well you have no authority then ;-P

EmDeeCee
Posted - 2010.08.26 09:45:00 - [7]
 

Edited by: EmDeeCee on 26/08/2010 09:49:55
Thanks. I've created a petition for it now.

Originally by: MickeyKnox
Edited by: MickeyKnox on 26/08/2010 09:37:40
You didn't find the category for this issue? Really?

Yes. Really.
It's not obvious from the petition list where you put queries about "missing playtime".
Payment & billing went through just fine.

Originally by: Akita T
1 month EVE sub = 30 days, not 1 actual month
1 year EVE sub = 12 months EVE sub = 360 days, not 1 actual year


That doesn't explain why the next payment date after a years subscription is exactly 1 year after the initial payment, not 360 days after. Perhaps I'm missing something?

Akita T
Caldari Navy Volunteer Task Force
Posted - 2010.08.26 09:54:00 - [8]
 

Originally by: EmDeeCee
That doesn't explain why the next payment date after a years subscription is exactly 1 year after the initial payment, not 360 days after. Perhaps I'm missing something?

Hmm. That is a bit weird, indeed.
Probably a display error, but which one of the two, hard to tell. I'd guess the next payment day is off.
Meh, petition will solve it, I guess.

Minchurra
Caldari
Posted - 2010.08.26 10:14:00 - [9]
 

Originally by: EmDeeCee
Originally by: Akita T
1 month EVE sub = 30 days, not 1 actual month
1 year EVE sub = 12 months EVE sub = 360 days, not 1 actual year


That doesn't explain why the next payment date after a years subscription is exactly 1 year after the initial payment, not 360 days after. Perhaps I'm missing something?



Is it not just adding the game time you have left at the moment onto it?

360+5 ?

SkinSin
Posted - 2010.08.26 10:45:00 - [10]
 

Not as far as I can tell, otherwise I would have 365 days left and not 366.

Abdiel Kavash
Caldari
Paladin Order
Fidelas Constans
Posted - 2010.08.26 11:44:00 - [11]
 

Originally by: SkinSin
Not as far as I can tell, otherwise I would have 365 days left and not 366.


Rounding errors probably.

Anyway, you know you are petitioning for about $2.50, right?Rolling Eyes

Aera Aiana
Amarr
Posted - 2010.08.26 13:48:00 - [12]
 

I had the same problem a couple of months back when I added a 1 month subscription. The remaining days of the current subscription where lost when the new one was added.
I petitioned it and they corrected it promptly, but it's really an oddly convenient bug to keep around for such a long time (if it is still the same issue). Rolling Eyes

Mag
the united
Negative Ten.
Posted - 2010.08.26 14:01:00 - [13]
 

Originally by: Akita T
1 month EVE sub = 30 days, not 1 actual month
1 year EVE sub = 12 months EVE sub = 360 days, not 1 actual year



This.

Also if you change your credit card details after renewing for a year, they take another year off you. Great stuff. Laughing
I currently have 552 days remaining. Cool

You could in theory get as many days as you wish, but with Eve dying (since 2003) it's a gamble. Laughing


 

This thread is older than 90 days and has been locked due to inactivity.


 


The new forums are live

Please adjust your bookmarks to https://forums.eveonline.com

These forums are archived and read-only