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d3athmane
Caldari
Distinguished Gentleman's Boating Club
Test Alliance Please Ignore
Posted - 2010.08.11 17:20:00 - [1]
 

I want to express my most sincere thanks to CCP, more specifically GM Dantrok for taking the time to check in with me to see how I was liking the game. I am a very new player in EVE, and was surprised and amazed to see that a GM would take the time to communicate with a player on a personal level by answering questions and making sure I felt comfortable. I have never seen this kind of service from any company that I have ever had dealings with in any industry, and wanted to make sure that GM Dantrok received the proper recognition for going above and beyond the call of duty. I personally work in the customer service industry, and it brings a smile to my face to see that people actually care. Because of this, I am a lifelong customer.

Thanks again, and fly safe!
D3athmane of eGO

Pesky LaRue
Brotherhood Of Fallen Angels
Etherium Cartel
Posted - 2010.08.11 17:28:00 - [2]
 

Originally by: d3athmane
I want to express my most sincere thanks to CCP, more specifically GM Dantrok for taking the time to check in with me to see how I was liking the game. I am a very new player in EVE, and was surprised and amazed to see that a GM would take the time to communicate with a player on a personal level by answering questions and making sure I felt comfortable. I have never seen this kind of service from any company that I have ever had dealings with in any industry, and wanted to make sure that GM Dantrok received the proper recognition for going above and beyond the call of duty. I personally work in the customer service industry, and it brings a smile to my face to see that people actually care. Because of this, I am a lifelong customer.

Thanks again, and fly safe!
D3athmane of eGO
I recognize it's not everyone's experience, but I've never had anything but good encounters with GM's. This does sound like exemplary customer service, however!

The only time I experienced anything like that was during the launch of Fallen Earth when GM's were almost always in "Local" and were chatting with the player-base whilst fixing things. Not sure if they still do that, but it was great PR.

Grek Forto
Crosshair Corp
Posted - 2010.08.11 17:43:00 - [3]
 

What the hell? You are supposed to be whining about lag!!!Evil or Very Mad

RifterDrifter
La Blue Girl
Posted - 2010.08.11 17:53:00 - [4]
 

Edited by: RifterDrifter on 11/08/2010 17:53:41

Keep that in mind when you file your first petitions and start getting the same three cookie-cutter answers* the GMs generally sh!t out each time.

*(The Logs show nothing/Harden the **** up/i dunno lol)

Mangala Solaris
Caldari
Red Federation
RvB - RED Federation
Posted - 2010.08.11 17:57:00 - [5]
 

Originally by: Grek Forto
What the hell? You are supposed to be whining about lag!!!Evil or Very Mad


Ive tried everything with the OP's post, but theres not even a hidden coded whine.

This is very disturbing.

Culmen
Caldari
Culmenation
Posted - 2010.08.11 18:12:00 - [6]
 

Positive response to GM
ERROR! ERROR!
DOES NOT COMPUTE! DOES NOT COMPUTE!
/Culmen A-splodes

Wraith Hunter
Gallente
Posted - 2010.08.11 18:48:00 - [7]
 

this stinks of GM alt !!! Shocked

Balsak
Minmatar
Friends of Bigfoot
Posted - 2010.08.11 18:53:00 - [8]
 

Was it a GM or a STAR volunteer ? The STAR people do the new player meet and greets.

Zso Sahal
Minmatar
Multiverse Academy
Posted - 2010.08.11 18:56:00 - [9]
 

WTF.

Seriously, all i get is a "our logs don't show anything b#llS#!T" and you get a courtesy call from a Dev?!

Fix your crappy customer support before wasting time checking the noobs are tucked in at night.

Serious Businesswoman
Posted - 2010.08.11 19:01:00 - [10]
 

Originally by: d3athmane
Thanks again, and fly safe!
D3athmane of eGO

Nice try Dantrok.

Rakessh
Bat Country
Goonswarm Federation
Posted - 2010.08.11 19:05:00 - [11]
 

Let me just say that I've not had this positive experience with CCP before.
Alltough it's possible they care more about getting fresh blood in than keeping us old
Geezers around.

It's possible I'm just a low maintenance customer though
So I don't really need any upkeep from any GMs.

But I do feel the GM's could've spent their time in a better way than chatting up newbies.
And possibly fixed a few things us oldies are screaming about lately.
Do or die I say. If they don't fix it they'll just have new customers to worry about pretty soon.


Regards
Rakessh Shocked


Zeba
Minmatar
Honourable East India Trading Company
Posted - 2010.08.11 19:08:00 - [12]
 

Originally by: Rakessh
Let me just say that I've not had this positive experience with CCP before.
Alltough it's possible they care more about getting fresh blood in than keeping us old
Geezers around.

It's possible I'm just a low maintenance customer though
So I don't really need any upkeep from any GMs.

But I do feel the GM's could've spent their time in a better way than chatting up newbies.
And possibly fixed a few things us oldies are screaming about lately.
Do or die I say. If they don't fix it they'll just have new customers to worry about pretty soon.


Regards
Rakessh Shocked


GM's can fix code now? Are they working next to the janitors and the guy who cleans the fishtank? Surprised

Alun Hughes
The Dark Horses.
Posted - 2010.08.11 19:17:00 - [13]
 

CCP making posts praising themselfs...what a suprise...Razz

iP0D
Posted - 2010.08.11 19:45:00 - [14]
 

I wouldn't be surprised if the OP was honest btw. Once upon a time long ago, these things did happen. And lots more like it. Wouldn't be surprising if a few employees picked up the habit again, because it does have an impact on players.


Mr Kidd
Posted - 2010.08.11 19:48:00 - [15]
 

Edited by: Mr Kidd on 11/08/2010 19:53:00

Originally by: Rakessh

Though not everyone has the same experiences in Eve,
Everyone from time to time does need
Help from the GMs.

Let me just say that I've not had this positive experience with CCP before.
Alltough it's possible they care more about getting fresh blood in than keeping us old
Geezers around.

It's possible I'm just a low maintenance customer though
So I don't really need any upkeep from any GMs.

But I do feel the GM's could've spent their time in a better way than chatting up newbies.
And possibly fixed a few things us oldies are screaming about lately.
Do or die I say. If they don't fix it they'll just have new customers to worry about pretty soon.


Regards
Rakessh Shocked




Fixed.

RifterDrifter
La Blue Girl
Posted - 2010.08.11 19:52:00 - [16]
 

Originally by: Rakessh
Let me just say that I've not had this positive experience with CCP before.
Alltough it's possible they care more about getting fresh blood in than keeping us old
Geezers around.

It's possible I'm just a low maintenance customer though
So I don't really need any upkeep from any GMs.

But I do feel the GM's could've spent their time in a better way than chatting up newbies.
And possibly fixed a few things us oldies are screaming about lately.
Do or die I say. If they don't fix it they'll just have new customers to worry about pretty soon.


Regards
Rakessh Shocked




Holy **** dude, that's clever.

Zeba
Minmatar
Honourable East India Trading Company
Posted - 2010.08.11 19:56:00 - [17]
 

Originally by: RifterDrifter
Holy **** dude, that's clever.
It was rather clever actually, especialy the remix. Up until the point where he implys that instead of doing what GM's are supposed to do like helping noobs or solving petitions they should be fixing lag that is. Then it became yet another offtopic fleet fights are broken poast. Smile

Catherine Griffin
Amarr
Posted - 2010.08.11 20:26:00 - [18]
 

EVE has GMs?? Shocked

d3athmane
Caldari
Distinguished Gentleman's Boating Club
Test Alliance Please Ignore
Posted - 2010.08.11 21:30:00 - [19]
 

No, I'm not a GM alt. I'm just a player that had a positive experience.

SupaKudoRio
Posted - 2010.08.11 21:52:00 - [20]
 

Edited by: SupaKudoRio on 11/08/2010 21:54:51
I'm betting you work for that PR company CCP hired. Sorry but it's not working. In fact, it's making CCP look worse! Why was a GM using his time to talk to a new player when there are almost certainly weeks-old petitions still unanswered?

Thanks for naming and shaming for us though! Razz

alittlebirdy
Posted - 2010.08.11 21:59:00 - [21]
 

lol @ lag is bad...

Well at least we now know why crap takes so long when your an older player... too busy holding the newbs hand.

To be fair though, most petitions I sent in the outcome was at least okay if not good and pretty fast (compared to expected).

mechtech
SRS Industries
SRS.
Posted - 2010.08.11 22:02:00 - [22]
 

All petitions I've made have been handled very professionally as well. I've been very impressed with the GMs. Of course I'm not sending petitions about crushing 0.0 lag or lag induced errors (which GMs can't do anything to fix), but my billing issues have been taken care of very promptly.


 

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