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blankseplocked 3 Biggest Management Mistakes I took away from the minutes
 
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ChrisIsherwood
Posted - 2010.07.13 22:33:00 - [1]
 

1) CCP should have put the Shanghai acquisition into a separate corporation. It would have been exactly the same people working on EVE and DUST as now, but there would have been much, much less complaints of the "They took our devs" (in the South park voice of course) The customer are naturally going to be more worried and concerned with CCP going from essentially one game to two than EA going from 101 to 102 games. Plus, consoles are not universally well regarded among the base. A new and relatively unpopular initiative, announce way far in advance is going to get the blame from many for everything from lag to volcanos. CCP should have been savy enough to expect the pushback from the EVE customers and taken steps to mitigate it, especially if they were going to talk about DUST so long before shipping. Political commentators refer to this as the candidate has "a tin ear."

2) Speaking of opening your mouth too soon, the complaints about Incarna would be much less if it hadn't been discussed so long ago. It makes some skeptical of the feature as well as the resources it is soaking up.

3) My candidate for "canary in the coal mine" danger signal was the font question. Fonts were brought up at previous CSM and they already had a font person hired. The minutes referred to this as a two year old issue. CCP is developing their own font???? "We can do it better/cheaper" the NIH (NotInventedHere) is a common danger with high tech companies. Even if CCP could do it better, and people have been working on typography for five centuries so I am a bit skeptical CCP can out-font Adobe, look at the opportunity cost. A hugely overstreched development staff is spending a head count for over a year to do something mere money could acquire.

Fonts, like minerals, are *NOT* free if you mine them yourself.

( In person, I would make the joke I hope the fontologist is a relative or sexual contact of someone at CCP. To slightly mitigate my inability to constrain my sense of humor, let me be clear I am sure the font person is a great person and doing a great job of a needed task and I will love the result. I could be wrong but suspect there could have been a wiser allocation of resources. ) A couple of person-years of time is not a huge deal, but it did give me pause.


Ghaylenty
Posted - 2010.07.13 22:50:00 - [2]
 

i can say i've seen some very cool fonts. but as it stands, plain text like the kind you type in the text box when you post is the way to make things look technical.

i don't buy that. personally i think that was one of the only good things.

i believe your other points are spot on, but the real problem here is not the disconnect between the devs and the players. they play the game, they make a point about it, they get butthurt when we say they don't. we get it, the problem isn't the devs. its the guys who are calling the shots above them.

there is a far greater communication disparity between the idea guys and the money guys, than the devs and the players.

Thrasymachus TheSophist
Posted - 2010.07.13 22:53:00 - [3]
 

Posting to support OP, who knows what he's talking about.

If only I could figure out how to add that thumbs up icon, I'd be golden .....

HOW TO THUMBS UP PLZ???

Mina Alexandria
Body Count Inc.
Pandemic Legion
Posted - 2010.07.13 23:21:00 - [4]
 

I don't agree with your assessment. You look at things from a purely functional point of view. Splitting the Shanghai staff into a separate corporation may look good on the outside in regards to the problem you described, but the organizational culture within the new corporations will be tricky. The company may be based on the same values, as the vision that comes from the 'original' CCP, but other values may be more focused upon if you separate the two. Especially when you consider the areas touched upon within Diversity Management and cross-cultural management.
Thus you may end up with an organizational culture that has other priorities and mix-ups. Internal communication can also be affected by this, as there is an (in)formal border between the departments in Atlanta, Iceland and Shanghai, other than the natural country/cultural border that may exist. So while it may look good from an external communicative standpoint, I don't see it benefiting the Shanghai department at all.

Regarding speaking too soon, it can be a crossroad. On the one hand, transparency is always welcome. When things are up for debate (CSM), it allows CCP to do exactly what is the point of the CSM. To get information. On the other hand, if they then suffer a lapse in public image, so be it. Transparency and openness makes for a good road to go, it's just the rest that needs to be ironed out.

Noertti
Lacco and The Gang
Posted - 2010.07.14 00:10:00 - [5]
 

And the biggest question about the font is; why for the love of all things amarr can't they just let the user choose what font he or she would like to use? (Well, CCP are really uptight about what everything should look like and think that their way is the only right one it seems)

Widemouth Deepthroat
Posted - 2010.07.14 01:38:00 - [6]
 

two thumbs up

one in the pink, one in the stink

Dr BattleSmith
PAX Interstellar Services
Posted - 2010.07.14 02:07:00 - [7]
 

Edited by: Dr BattleSmith on 14/07/2010 02:08:58

It is amazingly strange that a typography expert was hired, what a year? 2 years? ago....

I remember some tiny change to 1 font in 1 dialog box....

Is this what typography experts do? Sit in an office for years waiting for work to be put on their desk?


edit: Oh actually I remember what they did with the resource.....
The fonts that flashed on the screen quickly during the expansion hype video before last were his I believe.

Windows ME
State War Academy
Posted - 2010.07.14 02:29:00 - [8]
 

are they gonna change the font for other languages as well?...

I agree with CCP should have just get an already-made font instead of try to make one themselves and expect to come up with something better than the whole graphic design industry to use in some tiny chat-boxes.

Vaneshi SnowCrash
Posted - 2010.07.14 20:21:00 - [9]
 

Originally by: Noertti
And the biggest question about the font is; why for the love of all things amarr can't they just let the user choose what font he or she would like to use? (Well, CCP are really uptight about what everything should look like and think that their way is the only right one it seems)


Paranoid about code injection vectors from the sounds of it.


 

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