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blankseplocked Fix For the EveMail Cache Error
 
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Arlina Mekia
Posted - 2010.07.13 13:42:00 - [1]
 

Edited by: Arlina Mekia on 13/07/2010 13:45:58
My original post in the linux forum http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1352810&page=1

hey guys

After a relativly long disscussion in the linux channel in game i think we have found a possible patch for the Evemail cache error that some users are suffering.

its my understanding that this issue is only suffered by users using another method other than wine.

our fix is as follows

launch the eveonline client from wine then cd to cd .wine/drive_c/users/your_username/Local\ Settings/Application\ Data/CCP/EVE/c_program_files_ccp_eve_tranquility/cache

Then copy the EveMail directory to where ever cedega or equivelant stores this folder

Please Note:
YOU MUST BE LOGGED OUT OF EVE BEFORE COPYING THIS DIRECTORY

once you have compleated this process start you client and hopefully you evemail window should not spit this error out at you if this issue continues please let us know and we will look at this fix again

This fix has been confirmed to work on the mac client confirmed by Krispy Dingo

Original confirmation link http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1345460&page=3

Quote:
I can confirm that using this method will fix the in game mail on the Mac client. I copied the EVEMail directory from my Crossover Games install into the Preferences folder for the Mac client, launched the Mac client, and my mail has returned.

Thanks Arlina, you rock!


Quote Originally poseted by Krispy Dingo

thanks to kak'tus for his input and help and the rest of the linux channel in game

Cheers
Arlina Mekia

Jarjar
Dreddit
Test Alliance Please Ignore
Posted - 2010.07.13 16:09:00 - [2]
 

Yay, thanks!!
I used a similar method which solved the problem: install EVE on a Windows computer, log in and check a few mails, then copy the cache to my Mac (using WinSCP, although there are easier ways for most).

Arlina Mekia
Posted - 2010.07.13 16:22:00 - [3]
 

good to hear :D

please for the love of god donot attempt this on a buddy who plays eve computer or our eve client will eat you face with the possibility of podding you

cheers
Arlina Mekia

Trion Roles
Archron Dusyfe Industries
Posted - 2010.07.13 17:55:00 - [4]
 

Is this something we could restore from Time Machine? My mail worked for quite a while after the latest Tyranis update. Just died on Sunday.

Krispy Dingo
Minmatar
The Night Crew
Posted - 2010.07.13 18:58:00 - [5]
 

Originally by: Trion Roles
Is this something we could restore from Time Machine? My mail worked for quite a while after the latest Tyranis update. Just died on Sunday.


I tried that already and it didn't work.

http://www.eveonline.com/ingameboard.asp?a=topic&threadID=1345460&page=2#55

Zero Mac
Posted - 2010.07.13 20:06:00 - [6]
 

I can confirm that copy the "evemail" folder trick is works. Shame on you CCP, looks like you dont give a sh!t on this issue. A customer have to find solution for a problem like this?
Thank you Arlina.

Zero Mac
Posted - 2010.07.14 09:38:00 - [7]
 

hm... unfortunately the problem is came back when i chanced to my alt.

Jarjar
Dreddit
Test Alliance Please Ignore
Posted - 2010.07.14 09:48:00 - [8]
 

Originally by: Zero Mac
hm... unfortunately the problem is came back when i chanced to my alt.

Theoretically possible solution:
1) Log in and check your mail for ALL characters on the account on a working client
2) Do the copy.

It might not work, depending on EVE's written, though. If the cache files are overwritten when switching chars, it won't work. If it keeps a separate cache per char, it should work.

Krispy Dingo
Minmatar
The Night Crew
Posted - 2010.07.14 13:52:00 - [9]
 

Originally by: Jarjar
Originally by: Zero Mac
hm... unfortunately the problem is came back when i chanced to my alt.

It might not work, depending on EVE's written, though. If the cache files are overwritten when switching chars, it won't work. If it keeps a separate cache per char, it should work.


it all goes into the same EVEmail cache folder, but there are different files for each character. the string of numbers defines which character it is for.

pvt awesome
Posted - 2010.07.17 14:40:00 - [10]
 

Hang on, we have to download the entire widows client and open it with wine?

Candera Naha
Posted - 2010.07.26 19:01:00 - [11]
 

These instructions are no help to me. Confused

Toshiko Kin
Amarr
Ministry of War
Posted - 2010.07.29 05:41:00 - [12]
 

I already have the EVEMail folder in the right place, and it was still bombing out. I did delete the files in that folder, then went to the esc menu and hit the 'clear cache' button for the mail, and it is working now. We'll see how long it lasts but at least I have a relatively simple way to get the window back for now.

Isbe
Posted - 2010.07.29 17:29:00 - [13]
 

Absolutely love that there's a workaround for this. Love that the Linux folks and *nix folks have gone into it to figure out. Love that someone tried it on a Mac and that it works.

I refuse to implement the workaround.

Call me stubborn, but a commercial piece of software should not require a user workaround. If this game was in beta (perpetual beta, seems like), different story. Commercial piece of software with ridiculous amounts of money being poured into Facebook ads and such? Forget it.

Recognizing the difficulties involved as cited by CCP/Cider-related folks ... regardless, support your product. I don't care how much manpower is already reserved for XYZ, or tied up working on ABC, make it happen. Support your product, support your customers, try to build and/or maintain a good name.

Love the game. Not a hater.

Gaia Ma'chello
Posted - 2010.07.29 17:34:00 - [14]
 

Mail was working for me, but I had to clear settings, and that trashed mail.

But I got it working again!

In

~/Library/Preferences/EVE Online Preferences/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility

Are some folders, one called "cache" and some called "cache_backup#". In the backup ones there is a folder called "EveMail" I picked the backup with the highest number and copied the EveMail folder to "Cache" and mail started working!

Trion Roles
Archron Dusyfe Industries
Posted - 2010.08.02 18:39:00 - [15]
 

Originally by: Gaia Ma'chello
In

~/Library/Preferences/EVE Online Preferences/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility

Are some folders, one called "cache" and some called "cache_backup#". In the backup ones there is a folder called "EveMail" I picked the backup with the highest number and copied the EveMail folder to "Cache" and mail started working!



Tried that. No joy.

Gaia Ma'chello
Posted - 2010.08.02 23:14:00 - [16]
 

Sorry to hear that. Maybe that backup is corrupt as well. Did you try all of them? If none work, then it may be "Wait for CCP". At least they posted that they know its an issue.

Then again Ive had "Known issue" bugs not get fixed for over a year.

Kwahom Toblat
Gallente
Black Prophecy
Red Skull Society
Posted - 2010.08.03 09:58:00 - [17]
 

Edited by: Kwahom Toblat on 03/08/2010 09:59:09
Originally by: Gaia Ma'chello
Mail was working for me, but I had to clear settings, and that trashed mail.

But I got it working again!

In

~/Library/Preferences/EVE Online Preferences/p_drive/Local Settings/Application Data/CCP/EVE/c_program_files_ccp_eve_tranquility

Are some folders, one called "cache" and some called "cache_backup#". In the backup ones there is a folder called "EveMail" I picked the backup with the highest number and copied the EveMail folder to "Cache" and mail started working!



Nice try, glad it worked for you, but unfortunately there is no "cache_backup#" folder in that folder for me, just "cache" and "settings".

BlackPine
B O R G
Posted - 2010.08.07 13:01:00 - [18]
 

I recently got my new iMac and did a clean install of EVE on it (no copy of preference folders etc of my old mac).
I got the same error, clear cache blabla, but there is nothing to clean out (since i dont have any old cache files).

Seems to me the mac client and the eve mail storage is kind of not communicating properly or the files on the ccp servers that hold the mail are actually the corrupt ones and not the players mail client.

Its weird though that eve-gate works fine with mail, but these errors came after eve-gate introduction. Maybe the ccp server is confused about sending out the same email multiple times (to gate and to eve itself).

Would be nice if a dev could fix this problem asap ;)

Trion Roles
Archron Dusyfe Industries
Posted - 2010.08.08 16:10:00 - [19]
 

Is there any reason why I could not transfer the relevant files from another Mac client that is working?

Trion Roles
Archron Dusyfe Industries
Posted - 2010.08.08 17:07:00 - [20]
 

Originally by: Trion Roles
Is there any reason why I could not transfer the relevant files from another Mac client that is working?
Doesn't work. Just updated client on a machine that still had dominion. First start shows the mail cache error.

Wiliam Bell
Minmatar
Posted - 2010.08.09 17:11:00 - [21]
 

Tryed to figure out this hint few times. At result - that doesn't work. Hope that CCP will manage this bug. Anyway i already hate evegate.


 

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