Posted - 2010.06.24 16:22:00 - [271]

 

Edited by: Flamehaired Death on 24/06/2010 16:23:53

Originally by: Estel Arador

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Edited by: Estel Arador on 24/06/2010 15:09:25
Is it me or is the forum missing posts made during the (short) time the forum was up yesterday?

Perhaps CCP can import the lost posts from eve-search.com?


Edit: Ironically and awesomely, CCP's link on the front page to an information thread leads to this thread about lost posts

Originally by: Setertius

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neat feat, the frontpage "TQ downtime" link leads here, seems they are re-using thread ids already...

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Yeah I am betting that the SAN issue was swapping data to the wrong disks and corrupted some databases. While CCP is fairly good especially with software they lack that last bit of polish that would make them truly great professionals at server and network administration. So I am also betting that they somehow lack the ability to do a quick full restore to right before the change. Unfortunately it seems "fly by the seat of your pants" for big changes is CCP's IT weakness.


IMHO the actual change should have only been a matter of load the most current data. If CCP was totally professional about such a major change, everything should have been loaded, configured, and tested on this new hardware setup with software and data from 1-3 days ago before attempting the change.

I realize CCP might have wanted to reuse some items from the old setup. But most computer hardware vendors will lend extra hardware or allow free swapping for a short time changeover period if you are not replacing everything. And if vendors wouldn't cough up missing hardware for the new setup for free...CCP could have rented or leased or paid a small fee for exchanging hardware tied up in the old configuration for new hardware.

CCP is just lucky that their product is so much better than competitors that CCP can count on a captive audience.

Posted - 2010.06.24 16:29:00 - [273]

 

If our opinion mattered we wouldn't be posting here.

So I will grin and bear it because I have to.

I take no pleasure in my fellow gamers misery, I feel your pain as my X president would say.

We share a common addiction to the best MMO out there...So I wish them (CCP) Godspeed..with the emphasis on speed.

Posted - 2010.06.24 16:31:00 - [275]

 

It's not about whining... it is about principle.... don't miss your offline window by 30 freakin hours.

BTW... that post... they need to update it to say this is what June 23 and 24th should look like.

Posted - 2010.06.24 16:41:00 - [277]

 

Originally by: manidu

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Edited by: manidu on 24/06/2010 15:37:52
EULA 12.
[...]
# While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.

You all agreed to this when you created your account. Didn't read it? Your own fault. Now stop complaining about DT, would you? ;)

EDIT: This also means you cannot claim any reimbursement for that downtime! If we get one, it's only because of CCP's goodwill, and I wouldn't give us one after reading all this whining...

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This pretty much spells it out people.

That being said, CCP has in the past given a free day when a downtime has unexpectedly run long or a severe bug has surfaced after an upgrade/expansion. However, that was completely at their discretion and they were under no obligation to do so.

By the way, when they say it is always a good idea to set a long skill before an upgrade/expansion they mean it. People who get their panties in a bunch over a few hours of skill training lost tend to make me laugh anyway... although I shouldn't (obsesive/compulsive behavior isn't a joking matter).

Posted - 2010.06.24 16:52:00 - [279]

 

Originally by: Shurikane

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Originally by: CCP

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In gratitude for your patience, we will give an extra pool of skillpoints to all accounts (paying and trial) that were active at the beginning of this downtime, on one character per account. This skillpoint pool will be appropriately sized for the downtime time frame, universal across all accounts regardless of character attributes/implants and may be applied as each player wants.

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Lost time reimbursed. Enjoy!

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Cheers......CCP Got it right.....I feel so better already....I guess I will come in off the window ledge.....lol.....

Posted - 2010.06.24 16:56:00 - [281]

 

SO was i just asleep at the wheel? didnt know there was gonna be a downtime. /facepalm