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ebta blin
Posted - 2010.06.08 12:28:00 - [1]
 

Warning to fellow players who pay for multiple accounts via credit card. Today my card was blocked by the bank since firing multiple authorizations in the short amount of time with same description and same sum fires up all anti-fraud software alarms.
I had to spend two hours to get the bank office and back and get the card unblocked.
Good job CCP. Customer satisfaction is your F-word priority, right ?

Dan O'Connor
Cerberus Network
Dignitas.
Posted - 2010.06.08 12:30:00 - [2]
 

Originally by: ebta blin
Today my card was blocked by the bank


Originally by: ebta blin
Good job CCP. Customer satisfaction is your F-word priority, right ?


Read those two. Rephrase, maybe. ugh

King Gore
Imperial Shipment
Posted - 2010.06.08 12:32:00 - [3]
 

Originally by: ebta blin
Warning to fellow players who pay for multiple accounts via credit card. Today my card was blocked by the bank since firing multiple authorizations in the short amount of time with same description and same sum fires up all anti-fraud software alarms.
I had to spend two hours to get the bank office and back and get the card unblocked.
Good job CCP. Customer satisfaction is your F-word priority, right ?


Isk seller spotted.

ebta blin
Posted - 2010.06.08 12:33:00 - [4]
 

Originally by: Dan O'Connor
Originally by: ebta blin
Today my card was blocked by the bank


Originally by: ebta blin
Good job CCP. Customer satisfaction is your F-word priority, right ?


Read those two. Rephrase, maybe. ugh

since firing multiple authorizations in the short amount of time with same description and same sum fires up all anti-fraud software alarms.
Reading comprehension FTW.

Dan O'Connor
Cerberus Network
Dignitas.
Posted - 2010.06.08 12:35:00 - [5]
 

Originally by: ebta blin
Originally by: Dan O'Connor
Originally by: ebta blin
Today my card was blocked by the bank


Originally by: ebta blin
Good job CCP. Customer satisfaction is your F-word priority, right ?


Read those two. Rephrase, maybe. ugh

since firing multiple authorizations in the short amount of time with same description and same sum fires up all anti-fraud software alarms.
Reading comprehension FTW.


Yeap.

But that is not CCP's problem.

Kendar
Gallente
4S Corporation
Morsus Mihi
Posted - 2010.06.08 12:37:00 - [6]
 

why not have a day or so between paying for the diffrent accounts?

An Anarchyyt
Gallente
GoonWaffe
Goonswarm Federation
Posted - 2010.06.08 12:37:00 - [7]
 

Edited by: An Anarchyyt on 08/06/2010 12:37:11
the bank

the bank

THE BANK

THE BANK

THE BANK

nomis ekoobmah
Minmatar
Republic University
Posted - 2010.06.08 12:41:00 - [8]
 

Originally by: Kendar
why not have a day or so between paying for the diffrent accounts?


That's the best way. The payments for my accounts are a month apart.

Wacktopia
Sicarius.
Legion of The Damned.
Posted - 2010.06.08 12:43:00 - [9]
 

Shut up you idiot and be thankful the banks are looking out for your cash.

KaarBaak
Minmatar
Seatec Astronomy
Posted - 2010.06.08 12:50:00 - [10]
 

Dear CCP,

My bank's security systems are also entirely too....errrm...secure. Please fix ASAP.

KTHXBAI

KB

Zervun
Amarr
hirr
Morsus Mihi
Posted - 2010.06.08 12:50:00 - [11]
 

Typical, another hysterical poster. They:

1. Assume everyone has this problem.
2. Its somehow CCPs fault.

The problem described Is dependent on your issuer. I have 4 subscriptions that are all debited on the same day and I have never had an issue.

ebta blin
Posted - 2010.06.08 13:14:00 - [12]
 

Originally by: Dan O'Connor

Yeap.
But that is not CCP's problem.

I could've quoted IPS regulations regarding recurrent payments via internet, but unfortunately it says something like "*** MEMBER USE ONLY ***" in bold blue letters at the bottom of the page.
So you have to believe my word - that's acquiring bank problem, not issuer's bank. Failure of issuer to contact me will result in chargeback being filed automatically, under cardholder denies category. More than XXX international chargebacks or 0.XXX% of the merchant transactions and acquirer is fined $XXX per chargeback if it fails to improve within 3 month period.


Dan O'Connor
Cerberus Network
Dignitas.
Posted - 2010.06.08 13:16:00 - [13]
 

Originally by: ebta blin
Originally by: Dan O'Connor

Yeap.
But that is not CCP's problem.

I could've quoted IPS regulations regarding recurrent payments via internet, but unfortunately it says something like "*** MEMBER USE ONLY ***" in bold blue letters at the bottom of the page.
So you have to believe my word - that's acquiring bank problem, not issuer's bank. Failure of issuer to contact me will result in chargeback being filed automatically, under cardholder denies category. More than XXX international chargebacks or 0.XXX% of the merchant transactions and acquirer is fined $XXX per chargeback if it fails to improve within 3 month period.


And this is CCP's problem in what way? Did they nerf banks too? Rolling Eyes

Abrazzar
Posted - 2010.06.08 13:21:00 - [14]
 

Dear CCP,

my cat puked on the floor and it smells.
Fix this immediately or I will cancel all my accounts.

Yours,

a paying customer

dexington
Caldari
Baconoration
Posted - 2010.06.08 13:46:00 - [15]
 

Standard security feature when buying stuff on the internet, it has nothing to do with the bank or CCP, tryed that two times now. First time it happend in the weekend, which kinda sucked. Unless CCP would allow the payment of multible accounts in the same transaction this can happen, when as you choose to pay all your accounts at the same time.

CCP Navigator


C C P
C C P Alliance
Posted - 2010.06.08 13:47:00 - [16]
 

Hello ebta blin,

I am sorry to hear that your banks security is causing problems with your accounts. I would suggest that you submit a petition to our Billing department and they should be able to advise you if anything can be done to prevent this.

Lubomir Penev
Dark Nexxus
S I L E N T.
Posted - 2010.06.08 13:47:00 - [17]
 

Originally by: Zervun
Typical, another hysterical poster. They:

1. Assume everyone has this problem.
2. Its somehow CCPs fault.

The problem described Is dependent on your issuer. I have 4 subscriptions that are all debited on the same day and I have never had an issue.


CCP could consolidate the billing and make money in the process (well lose less on fees). Then when the bank blocks your card without even calling you the **** poor customer service is on their side, not CCP for once.

ebta blin
Posted - 2010.06.08 13:55:00 - [18]
 

Originally by: Lubomir Penev

CCP could consolidate the billing and make money in the process (well lose less on fees). Then when the bank blocks your card without even calling you the **** poor customer service is on their side, not CCP for once.

Exactly.
Plus velocity checks wont be triggered so this issue will go away.

Grunanca
Final Agony
B A N E
Posted - 2010.06.08 14:03:00 - [19]
 

Edited by: Grunanca on 08/06/2010 14:08:02
Originally by: ebta blin
Warning to fellow players who pay for multiple accounts via credit card. Today my card was blocked by the bank since firing multiple authorizations in the short amount of time with same description and same sum fires up all anti-fraud software alarms.
I had to spend two hours to get the bank office and back and get the card unblocked.
Good job CCP. Customer satisfaction is your F-word priority, right ?


You might wanna talk to your bank then. Also, being an employee in a bank myself, I have a hard time seeing how that would set off any alarms (unless you have like 15-20 acconts?) Either you have a crappy bank, or you are not paying your bills, meaning the bank have to keep an eye on your account to make sure you dont spend money you dont have.

Only one thing is certain... CCP has nothing to do with it. There is a reason so many people choose larger banks. They have a huge capital behind them, so a few 100$ wouldnt be a problem for them to cover in worst case scenario if your information actually got abused.

CCP Navigator


C C P
C C P Alliance
Posted - 2010.06.08 14:13:00 - [20]
 

Ok everyone thread has been cleaned of flame posts. Please stay on topic and avoid unnecessary flaming or trolling.

De'Veldrin
Minmatar
Norse'Storm Battle Group
Intrepid Crossing
Posted - 2010.06.08 14:15:00 - [21]
 

Here's a thought:

Call your bank and tell them this is a new set of recurring charges and not to worry about it. I did it with mine and it works fine. I have no issues with my accounts getting billed, even though two of them are billed on the same day.

My point is, there are things YOU could do to make this situation go away, so stop blaming CCP that which you have ultimate control over.

An Anarchyyt
Gallente
GoonWaffe
Goonswarm Federation
Posted - 2010.06.08 14:16:00 - [22]
 

Oh man, I like how you took what I said, and then you made it so you said the same thing! That is a stroke of genius. You sure have some kind of silver tongue.

What are you going to regale us of next? That time you wrote a bad check and you blamed the company that made the paper for the check?

Pennwisedom
Gallente
Sublime.
Posted - 2010.06.08 14:21:00 - [23]
 

Originally by: CCP Navigator
Ok everyone thread has been cleaned of flame posts. Please stay on topic and avoid unnecessary flaming or trolling.


Why is this thread still open then? It's a barely coherent rant about something that should be brought up with his bank, and nothing about this thread is appropriate in any way.

ebta blin
Posted - 2010.06.08 15:11:00 - [24]
 

Originally by: An Anarchyyt
Oh man, I like how you took what I said, and then you made it so you said the same thing! That is a stroke of genius. You sure have some kind of silver tongue.


what are you talking about ?
asylum is that way.

Quote:

What are you going to regale us of next? That time you wrote a bad check and you blamed the company that made the paper for the check?

dont listen to voices in your head, son. they lie to you.
i believe this incident introduces a new type of real life troubles because of computer game. and that's the problem.

Hecatonis
Amarr
Posted - 2010.06.08 15:31:00 - [25]
 

Originally by: ebta blin


Quote:

What are you going to regale us of next? That time you wrote a bad check and you blamed the company that made the paper for the check?

dont listen to voices in your head, son. they lie to you.
i believe this incident introduces a new type of real life troubles because of computer game. and that's the problem.


yes its a problem, but its not CCP's problem. you set up the accounts on the same day, you didnt notify your bank that there will be multiple recurring charges on that card to the same company. this is 100% not CCP's fault.

a lump sum might work, but in the end i can see problems like when you let an account expire you still get charged for it. CCP dont change anything about your billing it works just fine. people are getting lazy

Xiaodown
Guiding Hand Social Club
Posted - 2010.06.08 15:53:00 - [26]
 


One time my card got rejected because my bank noticed "strange internet charges from iceland".

I called and had them authorize it, and told them that it would happen on a set schedule and that it's ok.

Since then, no problems.

Herateis
Posted - 2010.06.09 07:43:00 - [27]
 

Edited by: Herateis on 09/06/2010 07:44:22
10/10 for trolling while also making people with legitimate problems with CCP's management look bad, which not only means you trolled everyone, but you also created more animosity to people who want the game improved. well played.

also, I have payed by GTC in the past until getting enough ISK for a plex. so no CC problem for me, as I hate them with a passion anyway.

So Cash
Posted - 2010.06.09 08:23:00 - [28]
 

I tried to book a flight on my card and for some reason it was classed as "Suspicious" and they blocked it.

I blew up at the middle eastern person on the phone, which is kind of ironic as its usually the other way around. I demanded that they don't **** around with my card like this again unless I contact them to do so. I just got some lame response saying they have to Rolling Eyes

Epicbeardman
Posted - 2010.06.09 08:41:00 - [29]
 

Y'all be postin in a troll thread.

lexkiz
Posted - 2010.06.09 09:53:00 - [30]
 

Trollposter or not, be glad your bank takes the responsability of preventing your creditcard of becoming abused by internetfraud. they blocked it prematurely. If you would always buy very small things with your creditcard and then suddenly use it for large purchases or an expensive vacation, you would be blocked aswell...


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