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Author Topic

Abbet
Amarr
Posted - 2010.05.10 01:26:00 - [1]
 

Hiya, just wondering why the password reset emails aren't getting to my email? I am trying to revive an old account of mine, but the EVE page SAYS it sent or is sending an email, however even 24 hours later, I don't have it. I have other eve mails, from devs and stuff, but not getting the reset password to try to reactivate my other account. Any help?

Cat o'Ninetails
Caldari
Rancer Defence League
Posted - 2010.05.10 01:28:00 - [2]
 

in before file a petition lol

(seriously that is all you can do in this situation, you may have to prove you owned the account too)

x

CCP Applebabe

Posted - 2010.05.10 03:48:00 - [3]
 

Hi Abbet,

I suggest you take a look at your Spam/Junk e-mail folder. The email might have been moved there automatically.

If you still couldn't find it, please contact our Customer Support team by filing a petition under Billing & Account--> Lost Accounts & Passwords category.

Qintius
Posted - 2010.05.10 04:26:00 - [4]
 

I had this same problem recently. I tried to reset about 6 times. On the sixth time I got the proper email. Keep trying. I also petitioned, it was answered 2 days after I was able to reset the password. Good Luck. eventually I was able to fix the problem.


 

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