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Algey
The Littlest Hobos
Posted - 2010.02.18 16:23:00 - [1]
 

Now it isn't the done thing to post GM replies, however over the last few days a serious bug has stopped either side being able to claim and then hold sov in 3D-CQU or Z-R. What happens is that a TCU onlines, claims sov, and then shortly after drops to anchored again.

So UK captured these two systems, sov dropped. AM recaptured Z-R, sov dropped, we recapped both, sov dropped. Now here is the reply from the GM's.... oh, no reply. They are just ignoring it.

Now if we go back a while GM's used to appear in systems, or if there were serious bugs would stop combat while they were investigated. Under the new system they do absolutely nothing while players waste their time playing sov ping pong.

Hire some GM's CCP, oh and while you're at it stop moving petitions from the only category you read (stuck) into pos structures or corps and alliances which take a week to be read. We petition gamebreaking bugs under stuck because they are stopping hundreds of people being able to play the game we pay to beta test, and they need an immediate response.

Butter Dog
Gallente
The Monocled Elite
Posted - 2010.02.18 16:36:00 - [2]
 

I must admit, I don't mind there being game-breaking bugs as such - nothing is perfect.

But the way such issues are handled leaves a LOT to be desired. Several hundred players have been fighting it out in these two systems, with no indication from CCP about what is wrong, when it will be fixed, or what they are going to do about it.

Petitions are just ignored. Everyone feels like they are wasting their time (on both sides I'm sure).

Supay
Caldari
The Littlest Hobos
En Garde
Posted - 2010.02.18 16:39:00 - [3]
 

In full agreement.

At this time, obviously UK want sov and AM want sov. But I think that both sides are in agreement that all they really want at this time is an answer. 90% of customer issues can be resolved by simply giving an answer of some kind, even if that is "we don't know what is going on but we are aware".


Lilan Kahn
Amarr
The Littlest Hobos
En Garde
Posted - 2010.02.18 16:41:00 - [4]
 

confirming i agree

Rottenator
The Littlest Hobos
En Garde
Posted - 2010.02.18 16:49:00 - [5]
 

Some more agreement from here.

kunniz
ISKRA-FU-0717
Paisti Syndicate
Posted - 2010.02.18 16:54:00 - [6]
 

TCU in Z-R offline again after being online about 20minutes. No reason or explanation... it just doesn't keep up
It's not a minor bug, you really need look into it, its ruining gaming experience from hundreads of players from both sides

Samantha U
Posted - 2010.02.18 16:55:00 - [7]
 

There is something about this thread, can't quite put my finger on it....

negatox
Caldari
The Littlest Hobos
Dead Terrorists
Posted - 2010.02.18 16:56:00 - [8]
 

Originally by: Samantha U
There is something about this thread, can't quite put my finger on it....


You noticed it too Samantha?Hmmm...

Confirming I agree!

Kura Accipter
The Littlest Hobos
Dead Terrorists
Posted - 2010.02.18 17:05:00 - [9]
 

This bug has broken the endgame for all the alliances and pilots involved in the battle for these systems.

Its ok if you cant fix it right this second but please keep us informed!

Lady Karma
Posted - 2010.02.18 17:12:00 - [10]
 

I will reply in the helpful and constructive manner of UK when posting in CAOD about game breaking bugs that don't effect them.

Cry moar noobs

ReaperTox
Gallente
The Littlest Hobos
Posted - 2010.02.18 17:12:00 - [11]
 

This is indeed serious stuff as the sov ping-pong is not due to fighting over the TCU but simply a bug...
I believe that some output from GMS should provide an answer to the time invested by the two parties in the capture of those systems.
An answer would dictate how those parties should proceed and is ,therefore, very welcome!

LordInvisible
Gallente
Nova Ardour
Posted - 2010.02.18 17:14:00 - [12]
 

But CCP wrote such a lovely blog about how they are aware and how are they dissapointed how we don't test things for free, doing their job..

In other words, they dont give a ball about their customers..

LOGS DON'T SHOW ANYTHING ANYWAY, its your client's fault..

Heilicity Boson
Posted - 2010.02.18 17:16:00 - [13]
 

this Isn't eve general material buttheads Rolling Eyes

Algey
The Littlest Hobos
Posted - 2010.02.18 17:20:00 - [14]
 

Originally by: Heilicity Boson
this Isn't eve general material buttheads Rolling Eyes


Don't tell me, it should be in features and ideas under "hey, why not hire some GM's, they could help deal with in game problems".

Heilicity Boson
Posted - 2010.02.18 17:27:00 - [15]
 

Originally by: Algey
Originally by: Heilicity Boson
this Isn't eve general material buttheads Rolling Eyes


Don't tell me, it should be in features and ideas under "hey, why not hire some GM's, they could help deal with in game problems".


Obviously you are unfamiliar with the Issues, workarounds and localisation sub-forum.

Algey
The Littlest Hobos
Posted - 2010.02.18 17:34:00 - [16]
 

Originally by: Heilicity Boson
Originally by: Algey
Originally by: Heilicity Boson
this Isn't eve general material buttheads Rolling Eyes


Don't tell me, it should be in features and ideas under "hey, why not hire some GM's, they could help deal with in game problems".


Obviously you are unfamiliar with the Issues, workarounds and localisation sub-forum.


Yes, because that is the correct forum to decry poor customer service. Dear CCP, the petition system on my computer is not getting answered due to your horribad customer service, is there a workaround? It appears localised to everyone involved in this mess, cheers.

Butter Dog
Gallente
The Monocled Elite
Posted - 2010.02.18 17:36:00 - [17]
 

Originally by: Heilicity Boson


Obviously you are unfamiliar with the Issues, workarounds and localisation sub-forum.


No, pretty sure he is. It's a forum no-one reads and which has nothing to do with lack of GM's or poor customer service.

The trolls in Eve General are really quite terrible - take a trip to CAOD and learn a few tricks.

Amy Wang
Posted - 2010.02.18 17:47:00 - [18]
 

Originally by: Lady Karma
I will reply in the helpful and constructive manner of UK when posting in CAOD about game breaking bugs that don't effect them.

Cry moar noobs


I dont care much if some random provipets get to keep sov in their ****ty space or not, although it must suck to conquer a system fair and square and be denied that success by faulty game mechanics.

What I find deeply disturbing however is TCUs just offlining randomly, who knows where it will happen next? Maybe in one of your core systems? Neatly offlining all jumpbridges, jammers and improvements or allowing your enemy to cap your station?

This is not acceptable, not only should the bug be fixed obviously but also all ill effects it has should be remedied by GM intervention, all it takes is a few words to the people in charge and some threatening with a ban stick should they explit the bugs for their gain, simple.

The Subscriber
Posted - 2010.02.18 17:52:00 - [19]
 

Originally by: Butter Dog
Everyone feels like they are wasting their time (on both sides I'm sure).


It sounds like faction war?

randomname4me
Posted - 2010.02.18 17:53:00 - [20]
 

Edited by: randomname4me on 18/02/2010 17:52:59
Originally by: LordInvisible
But CCP wrote such a lovely blog about how they are aware and how are they dissapointed how we don't test things for free, doing their job..
Yes its their job to test the game but until they can hire 50 thousand devs to have online for a real world like test its not going to happen. Spend an afternoon to jump on the test server and help them sort things out. Its actually fun to be on a server where every t1/t2/t3 mod and ship in the game is on the market for 100 isk. Even on the organized(lol) tests they mostly just want you to jump back and forth between two systems or shoot there titan.

Eddie Gordo
Minmatar
Masuat'aa Matari
Damu'Khonde
Posted - 2010.02.18 17:55:00 - [21]
 

beta testing 4tw.

I dont care if this doesnt get fixed right away. But it would be nice to be kept updated even if the official word from CCP is "we dont know what the problem is yet"


Batolemaeus
Caldari
Free-Space-Ranger
Morsus Mihi
Posted - 2010.02.18 18:03:00 - [22]
 

Edited by: Batolemaeus on 18/02/2010 18:02:46
This is somewhat funny coming from the same people who pretended there were no game breaking sov bugs just a month ago.

But apart from that..GMs that are doing a terrible job with game mechanic related petitions? In my Eve? I would've never guessed.

Eddie Gordo
Minmatar
Masuat'aa Matari
Damu'Khonde
Posted - 2010.02.18 18:06:00 - [23]
 

I got active once things started happening again (been playing since 2003 so got tired of just roaming) so no idea what your talking about. What game breaking problems did we pretend didnt exist? If your talking about game breaking lag, we never said that didnt exist as its painfully obvious d-g was a joke.

Catherine Frasier
Posted - 2010.02.18 18:09:00 - [24]
 

Originally by: Algey
What happens is that a TCU onlines, claims sov, and then shortly after drops to anchored again.
It's an Ushra'Khan TCU... maybe the duct tape just keeps coming unstuck from the baling wire?

Eddie Gordo
Minmatar
Masuat'aa Matari
Damu'Khonde
Posted - 2010.02.18 18:21:00 - [25]
 

same thing happend to AM. Its happend to us twice now though.

Cipher Jones
Minmatar
Posted - 2010.02.18 18:47:00 - [26]
 

Originally by: randomname4me
Edited by: randomname4me on 18/02/2010 17:52:59
Originally by: LordInvisible
But CCP wrote such a lovely blog about how they are aware and how are they dissapointed how we don't test things for free, doing their job..
Yes its their job to test the game but until they can hire 50 thousand devs to have online for a real world like test its not going to happen. Spend an afternoon to jump on the test server and help them sort things out. Its actually fun to be on a server where every t1/t2/t3 mod and ship in the game is on the market for 100 isk. Even on the organized(lol) tests they mostly just want you to jump back and forth between two systems or shoot there titan.


I am not beta testing a live game that I already pay for, ever. Beta testing means you play the game free until it is no longer beta.

Spurty
Caldari
V0LTA
VOLTA Corp
Posted - 2010.02.18 18:58:00 - [27]
 

Hi Mum, Send ISKies

oh and SOV issues really?

Who is mad enough to be 'attacking' you with the game this borked?

Boomershoot
Caldari
Suddenly Ninjas
Posted - 2010.02.18 19:16:00 - [28]
 

Originally by: Algey
We petition gamebreaking bugs under stuck because they are stopping hundreds of people being able to play the game we pay to beta test, and they need an immediate response.


That's why i think CCP should just have Stuck petition removed and repleaced with a script for automatic moving. That would stop ******ed people from petitioning stuff that doesn't belong there.

Algey
The Littlest Hobos
Posted - 2010.02.18 19:19:00 - [29]
 

Originally by: Boomershoot
Originally by: Algey
We petition gamebreaking bugs under stuck because they are stopping hundreds of people being able to play the game we pay to beta test, and they need an immediate response.


That's why i think CCP should just have Stuck petition removed and repleaced with a script for automatic moving. That would stop ******ed people from petitioning stuff that doesn't belong there.


No, CCP should have more than one part time GM answering petitions in other categories. Also it is standard practice to stuck petition anything that needs an immediate response, as you would know if you'd ever been involved in alliance leadership.

Butter Dog
Gallente
The Monocled Elite
Posted - 2010.02.18 19:54:00 - [30]
 

Edited by: Butter Dog on 18/02/2010 19:54:55
Originally by: Boomershoot


That's why i think CCP should just have Stuck petition removed and repleaced with a script for automatic moving. That would stop ******ed people from petitioning stuff that doesn't belong there.


No, what they should do is hire sufficient GM's with enough game knowledge to able to assist alliances who are experiecing major game-breaking bugs. They should also have a petition category to support this.

This bug hasn't only affected us, our opponents experienced it too and were equally frustrated. We don't expect eve to work perfectly, we do however expect a basic level of customer service - or at least an aknowledgement that there is a major game-breaking bug at play, and they are investigating it.

The wall of silence and ignored petitions for help if what ****s people off.



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