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t'raq mardon
Posted - 2009.09.02 22:57:00 - [1]
 

both of my accounts were hacked, one was banned pending investigation. i have sent several e-mails over the past few days and have petitioned both accounts. could i please get some sort of ****ing reply, even if it is just "we are swamped and will get to you in a few hours/days/weeks/months" ??

love this game but if this is how you treat ppl who have been paying you for 3-4 years then maybe i need to find a game with staff that gives a sh*t about its loyal customers

Please don't evade the profanity filter. Zymurgist

THE L0CK
Posted - 2009.09.02 23:00:00 - [2]
 

How are posting if both accounts were hacked? And why did you click the link?

J'mee Leggs
Red Federation
Posted - 2009.09.02 23:00:00 - [3]
 

Hello.

rubico1337
Caldari
Mnemonic Enterprises
Posted - 2009.09.02 23:00:00 - [4]
 

maybe not clicking on naughty links on the forums would help in this endeavor.

B4IFURU18
Posted - 2009.09.02 23:00:00 - [5]
 

"We are swamped and will get to you in a few hours/days/weeks/months"

Quantar Raalsken
Gallente
Posted - 2009.09.02 23:00:00 - [6]
 

patience is a virtue...not matter how long

and ya, so it seems, everyone is getting this kinda of treatment....but it also has spiked recently.....u didnt try do anything involving a Wii did u?

Lance Fighter
Amarr
Posted - 2009.09.02 23:02:00 - [7]
 

Edited by: Lance Fighter on 02/09/2009 23:06:54
did it really not suprise you that their site was the one hosting the flash player? I mean, seriously. Nobody but adobe hosts flash player updates. itd be like www.imascam.com hosting eve-online patches >.>

CCP Zymurgist


Gallente
C C P
Posted - 2009.09.02 23:06:00 - [8]
 

Sorry but the GMs will not respond on the forums. That is why we have petitions Smile and they will get back to you as soon as they can.

t'raq mardon
Posted - 2009.09.02 23:17:00 - [9]
 

Originally by: THE L0CK
How are posting if both accounts were hacked? And why did you click the link?

one account was banned not both

Originally by: Lance Fighter
Edited by: Lance Fighter on 02/09/2009 23:06:54
did it really not suprise you that their site was the one hosting the flash player? I mean, seriously. Nobody but adobe hosts flash player updates. itd be like www.imascam.com hosting eve-online patches >.>

dont think there is a question of whether or not i was stupid for clicking the link AND THEN 'updating' my flashplayer. and i dont think anyone else who has will argue that either.

Originally by: CCP Zymurgist
Sorry but the GMs will not respond on the forums. That is why we have petitions Smile and they will get back to you as soon as they can.

would just be nice to be given a time line, or some sort of feed back. limbo is not a fun place to be you know

also sorry for "evading the profanity filter"


Nika Dekaia
Posted - 2009.09.02 23:30:00 - [10]
 

Originally by: t'raq mardon
would just be nice to be given a time line, or some sort of feed back. limbo is not a fun place to be you know
Judgeing by the frequent "I got hacked" threads, a LOT of people klick those links. Solving hacking issues takes quite some time (reversing transactions, etc). And the guys doing forum moderation have nothing to do with those dealing with your petition so they just won't know how long it will take for your petition to be resolved.

Unfortunatelly, you're bound to have some more patience.

Tom Warrior
Posted - 2009.09.02 23:32:00 - [11]
 

Originally by: t'raq mardon
HELLO?!!!!!!!!!!!!!!


In before goodbye...

Cat o'Ninetails
Caldari
Rancer Defence League
Posted - 2009.09.02 23:43:00 - [12]
 

have you tried being nice when you make petition?

nice:
hi mister gm i have a problem, i think it's this can you help me out please

nasty:
damn you gm's you are always runining my play i hope you have a horrible day and that your beer is warm.

my 'nice' example might get gms to help you but my 'nasty' example will surely infuriate them lol

i hope you asked nicely in your petition. personally i always wish the gm a pleasant evening in my petitions lol


x

t'raq mardon
Posted - 2009.09.02 23:59:00 - [13]
 

Edited by: t''raq mardon on 03/09/2009 00:01:13
Originally by: Nika Dekaia
... the guys doing forum moderation have nothing to do with those dealing with your petition so they just won't know how long it will take for your petition to be resolved...

i know but at least i am getting SOME sort of feedback from them, where as the ppl doing petitions i am getting nothing from (i'm sure they are VERY busy)

Originally by: Cat o'Ninetails
have you tried being nice...

i am the one to blame for my problem, so yes my petitions, were at worst, neutral. it's just frustrating when you keep trying to tell them and you aren't sure if they have heard you or not and if they are planing on helping you or if they are going to leave you to your own devices.

Lance Fighter
Amarr
Posted - 2009.09.03 00:02:00 - [14]
 

Originally by: t'raq mardon
Originally by: Nika Dekaia
Originally by: t'raq mardon
... the guys doing forum moderation have nothing to do with those dealing with your petition so they just won't know how long it will take for your petition to be resolved...

i know but at least i am getting SOME sort of feedback from them, where as the ppl doing petitions i am getting nothing from (i'm sure they are VERY busy)

Originally by: Cat o'Ninetails
have you tried being nice...

i am the one to blame for my problem, so yes my petitions, were at worst, neutral. it's just frustrating when you keep trying to tell them and you aren't sure if they have heard you or not and if they are planing on helping you or if they are going to leave you to your own devices.



Imagine trying to do stuck petitions.. I had a stuck contract the other day. Nothing wrong on my end, it was server side issues. The gm told me (in beautiful copy paste) to.. Relog. Clear cache. reset settings.. THEN he finally was like "oh lemme look at the problem".

hired goon
Posted - 2009.09.03 00:48:00 - [15]
 

Lol he clicked the link :3

Zartanic
Posted - 2009.09.03 01:32:00 - [16]
 

Edited by: Zartanic on 03/09/2009 01:32:40
In WOW it sometimes took several weeks to sort out. CCP is not alone in that regard. I do not know the technical details but I suspect due to the potentially criminal nature of what happened they have to be very thorough. I suspect there are a lot of false reports for a start (scammers) or even the hackers themselves doing it to clog the system

Having said that an auto reply that they have received the petition etc would be good.

Khemul Zula
Amarr
Keisen Trade League
Posted - 2009.09.03 02:13:00 - [17]
 

I suspect if GM's took the time to say "we are looking into it, we will get back to you" every few days, then we'd see a whole bunch of "WHY DO THE GM'S WASTE TIME WITH USELESS RESPONSES?!?!" threads.

Sig Sour
Posted - 2009.09.03 02:18:00 - [18]
 

Edited by: Sig Sour on 03/09/2009 02:18:34
As a US citizen I feel terrorized by this key logger, that makes him a terrorist. CCP please notify the FBI so they can toss him/her in a terrorist questioning camp... Razz

Carniflex
StarHunt
Fallout Project
Posted - 2009.09.03 04:16:00 - [19]
 

At this moment hack petitions seem to have around 3 .. 3.5 weeks lifespan. They will get back to you ofc, just takes time. I think there is some automatic script closing petitions at 2 week mark or something like that. It sure will **** you off (it has so far done that to everybody I know who have been subject to that hacking drama). Try to not send mail every day. If it can't be helped then perhaps limit yourself to a mail per week or so. As when they get around to it several different GM's will start answering your mails with few hour intervals meaning that if you spam a lot it will make people wait longer for response on average.

Just keep an keen eye on your char to make sure he does not log in while he is supposed to be banned. If he does petition it again bcos they propably must have relased the account to wrong guy altho this is unlikley as questions they ask are relatively hard to quess unless it's somekind of your personal stalker going thru the thrash you throw away and breathing heavily under your window during nights.

Dakron Argile
Caldari
Posted - 2009.09.03 04:35:00 - [20]
 

While I thought I was smart and didn't get chumped by those "wii sexy toy" links.. I apparently failed the "internet smarts" test when using utorrent for other stuff, and got either a keylogger or a trojan of some form. yay, accounts hacked. this was on 13 Aug. I just, today, got my accounts back. So just shy of 3 weeks is your average timeframe, as long as you really did get stolen from.. and you didn't do so while RMT'ing and stuff.

Intense Thinker
Minmatar
Posted - 2009.09.03 05:39:00 - [21]
 

You can get bad stuff from file sharing? Surely you jest Shocked

Ancy Denaries
Posted - 2009.09.03 06:12:00 - [22]
 

Learn to use computers and not click stupid links? Some people have tested these keylogger sites, and you seriously have to bypass something in the number of 4-5 "DON'T DO THIS!" warnings in your head to get one.

Leana Darkrider
Minmatar
Creatio -ex- nihilo
The Donkey Rollers
Posted - 2009.09.03 07:13:00 - [23]
 

Damn, what is it with these people.

It's your own fault that you pressed that sexy satelite linky and your accounts got hacked, and now you're demanding a response from CCP aswell!

Give them a break will ya. They're already working very hard for all those stupid people who clicked the links and their accounts got hacked.

Devine13
Devine Entity
Posted - 2009.09.03 07:33:00 - [24]
 

GOODBYE?!!!!!!!!!!!!!!!



















/thread.

N Ano
Caldari
Templars of Space
Posted - 2009.09.03 09:37:00 - [25]
 

This thread and all other threads like this are stupid. PETITION PEOPLE

HeliosGal
Caldari
Posted - 2009.09.03 10:18:00 - [26]
 

shame to hear that, so how did u get banned

El'Niaga
Minmatar
Republic Military School
Posted - 2009.09.03 10:22:00 - [27]
 

Banning accounts in the process of reversing hacker damage is normal.

However it can take with the massive swamp of them sadly a week or two (and hopefully not more) to sort it out.

Tamahra
Gallente
Apina.
United Pod Service
Posted - 2009.09.03 10:27:00 - [28]
 

Originally by: CCP Zymurgist
Sorry but the GMs will not respond on the forums. That is why we have petitions Smile and they will get back to you as soon as they are back from Shanghai, because of their DUST514 lan party there

WeaponsHot
Posted - 2009.09.03 11:19:00 - [29]
 

Originally by: Tamahra
Originally by: CCP Zymurgist
Sorry but the GMs will not respond on the forums. That is why we have petitions Smile and they will get back to you as soon as they are back from Shanghai, because of their DUST514 lan party there



wrong!

GMs won't respond but DEVs will. Simply coz GMs are busy coding DUST514 while Devs play EVE/forum Razz

Drichter
Posted - 2009.09.03 11:35:00 - [30]
 

Originally by: WeaponsHot
Originally by: Tamahra
Originally by: CCP Zymurgist
Sorry but the GMs will not respond on the forums. That is why we have petitions Smile and they will get back to you as soon as they are back from Shanghai, because of their DUST514 lan party there



wrong!

GMs won't respond but DEVs will. Simply coz GMs are busy coding DUST514 while Devs play EVE/forum Razz


But aren't DEVs busy with pulling completely idiotic ideas out of their asses to **** the players like the 2-second scan delay while not even reacting to the threadnought in the assembly hall?


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