open All Channels
seplocked Test Server Feedback
blankseplocked "Look at" explosions gone?
 
This thread is older than 90 days and has been locked due to inactivity.


 
Author Topic

Menerai Entaro
Posted - 2009.04.29 08:30:00 - [1]
 

I really liked it when you could see the explosions while looking at other ships using the "look at" function. This was only relatively recently changed and now it seems to have been dropped again. Is there some kind of issue with it or was it simply forgotten?

I for one would like to be able to see the nice new explosions up close again.

Overbrain
Posted - 2009.04.29 09:31:00 - [2]
 

I have petitioned the issue, got a response saying "there is nothing wrong with that, buy you can still fill a bug report"

Once i got a feeling that they dont care , i didnt fill the bug report either. Because it is a problem that every player has.

CCP Cascade

Posted - 2009.04.29 09:34:00 - [3]
 

Originally by: Overbrain
I have petitioned the issue, got a response saying "there is nothing wrong with that, buy you can still fill a bug report"

Once i got a feeling that they dont care , i didnt fill the bug report either. Because it is a problem that every player has.


Customer support does not deal with bug reports. Developers deal with bug reports. If you want to alert the developers of a bug or lost feature in this case, the best way to do so is to file a bug report.

Menerai Entaro
Posted - 2009.04.29 09:36:00 - [4]
 

Sweet, so it is supposed to be there...

Sleepkevert
Amarr
Rionnag Alba
Triumvirate.
Posted - 2009.04.29 10:11:00 - [5]
 

Edited by: Sleepkevert on 29/04/2009 10:12:28
Originally by: Menerai Entaro
Sweet, so it is supposed to be there...
He didn't say that Razz But yes, I can confirm it was there, and it wasn't in the patch notes that it was removed. So it's probably a bug that it doesn't work anymore.

Alternatively, you can try enabeling the advanced camera menu and use right click > "look at parent" instead of look at. That used to have the camera stick to the explosion as well. I haven't checked lately so it might be gone as well due to the same bug that has removed the look at explosions.


Oh and, every bug is relevant to all players. But some are hidden in features barely anyone uses or expect to be actually working. You still might want to bug report it.

Enthral
Posted - 2009.04.29 15:46:00 - [6]
 

Originally by: CCP Casqade
Originally by: Overbrain
I have petitioned the issue, got a response saying "there is nothing wrong with that, buy you can still fill a bug report"

Once i got a feeling that they dont care , i didnt fill the bug report either. Because it is a problem that every player has.


Customer support does not deal with bug reports. Developers deal with bug reports. If you want to alert the developers of a bug or lost feature in this case, the best way to do so is to file a bug report.


The problem is, it seems to me that customer support always says "Working as intended!" even when there is clearly and obviously a problem. If it isn't already listed as a known bug, then customer service won't acknowledge it as such.

It would be better if the petition system actually had a bug-report category, which brought up a bug reporting form. I would also think it would be better if support responded to people who do try to submit bug reports, by telling them to file a bug report instead of saying "Working as intended."

-Enthral

Seishi Maru
doMAL S.A.
Posted - 2009.04.29 15:53:00 - [7]
 

And you think that is bad? I had a bug report done during the period where the current TQ patch was on sis. My client was crashign everytime i undocked.. always. I made a bug report with allt he attachemtns dumps etc.. and explained that happened everytime i undocked. With any ship.. anywhere...


What I got was a sort of... sorry but your explanation was not clear enough...

how in hell can be more clear than crashes immediately always when I undock?

Angelos
Reach Life
Posted - 2009.04.30 04:50:00 - [8]
 

Originally by: Enthral

The problem is, it seems to me that customer support always says "Working as intended!" even when there is clearly and obviously a problem. If it isn't already listed as a known bug, then customer service won't acknowledge it as such.



Since you seemed to have missed what you quoted, I'll quote it again :P

Originally by: CCP Casqade

Customer support does not deal with bug reports. Developers deal with bug reports.


Customer support probably has little knowledge on what is "intended", so I would never petition a bug when clearly a bug report instead should be filed.

Caius Sivaris
Dark Nexxus
S I L E N T.
Posted - 2009.04.30 09:28:00 - [9]
 

Originally by: CCP Casqade

Customer support does not deal with bug reports. Developers deal with bug reports. If you want to alert the developers of a bug or lost feature in this case, the best way to do so is to file a bug report.


This is a stupid policy, going against industry best practice. In all software shops I worked in the best bug reports (as in better qualified and reproducible) were filled by support, who can factorize input from various customers into one clear case summarizing the issue, and has actual knowledge of the bug reporting tools, filling them in the right categories, etc...

But then, I worked for companies where the support was actually decent.

Do GMs even have read access to the bug DB now? Some time ago one hinted ti me it wasn't even the case, one wonder how they can make informed reimbursement decisions without that. Maybe that explains the lottery it is.

Skylar Keenan
Amarr
Posted - 2009.04.30 11:03:00 - [10]
 

Originally by: Caius Sivaris

This is a stupid policy, going against industry best practice. In all software shops I worked in the best bug reports (as in better qualified and reproducible) were filled by support, who can factorize input from various customers into one clear case summarizing the issue, and has actual knowledge of the bug reporting tools, filling them in the right categories, etc...

But then, I worked for companies where the support was actually decent.

Do GMs even have read access to the bug DB now? Some time ago one hinted ti me it wasn't even the case, one wonder how they can make informed reimbursement decisions without that. Maybe that explains the lottery it is.


Are you dense or something? Customer Support handles stuff like 'Boohoo, the server crashed and I lost my ship' or 'I'm stuck in this stupid 'roid and it just bounces me back and forth' or 'This moron just said my mom was a ****, give him a warning or ban him'
This is what petitions are for.

If there's a game mechanic BUG, then you file a *wait for it* BUG REPORT. You can throw up screenshots, describe ways to duplicate the bug and someone qualified to verify it and then send it on to the Devs will have a look at it, and bring it to the attention of those who are actually capable of fixing it.

Caius Sivaris
Dark Nexxus
S I L E N T.
Posted - 2009.04.30 12:34:00 - [11]
 

Originally by: Skylar Keenan

Are you dense or something? Customer Support handles stuff like 'Boohoo, the server crashed and I lost my ship' or 'I'm stuck in this stupid 'roid and it just bounces me back and forth' or 'This moron just said my mom was a ****, give him a warning or ban him'
This is what petitions are for.



"I'm stuck in this stupid 'roid and it just bounces me back and forth" sounds like the basis for a bug report tbh.

Anyway they also handle stuff like "I was in jump range yet the gate didn't let me jump, I didn't aggress yet lost my ship". They have some tools to investigate the truth of the claim and if proved true they have the basis for a great bug report, server logs included, something a player can't give. Also many time players are just not sure about complex stuff like POS mechanics and a professional support should be able to see what was intended and what wasn't and is indeed a bug.

When handled properly support is a great source of both feature requests and qualified bug report. It looks like CCP isn't even trying...

5pinDizzy
Amarr
Pillow Fighters Inc
Posted - 2009.04.30 13:22:00 - [12]
 

Originally by: Menerai Entaro
Sweet, so it is supposed to be there...


Well he didn't ACTUALLY say that but I hope that's what he meant.

You know how much devs like talking in halfs and riddles.

Grez
Neo Spartans
Laconian Syndicate
Posted - 2009.04.30 16:44:00 - [13]
 

Originally by: Seishi Maru
And you think that is bad? I had a bug report done during the period where the current TQ patch was on sis. My client was crashign everytime i undocked.. always. I made a bug report with allt he attachemtns dumps etc.. and explained that happened everytime i undocked. With any ship.. anywhere...


What I got was a sort of... sorry but your explanation was not clear enough...

how in hell can be more clear than crashes immediately always when I undock?


You need to be meticulous when describing how you crashed, what you did, your client settings - EVERYTHING. Not just "I undocked, I crashed".

Abrazzar
Posted - 2009.04.30 17:38:00 - [14]
 

Originally by: Caius Sivaris
"I'm stuck in this stupid 'roid and it just bounces me back and forth" sounds like the basis for a bug report tbh.

It's a basis for both actually:
1.) Petition: I'm stuck in this roid. HALP! [You get moved out]
2.) Bug Report: I got stuck in a roid and this is how I did it. MAKEITSTOP! [Bug gets fixed]

Enthral
Posted - 2009.04.30 19:00:00 - [15]
 

Originally by: Angelos
Originally by: Enthral

The problem is, it seems to me that customer support always says "Working as intended!" even when there is clearly and obviously a problem. If it isn't already listed as a known bug, then customer service won't acknowledge it as such.



Since you seemed to have missed what you quoted, I'll quote it again :P

Originally by: CCP Casqade

Customer support does not deal with bug reports. Developers deal with bug reports.


Customer support probably has little knowledge on what is "intended", so I would never petition a bug when clearly a bug report instead should be filed.


Apparently, your reading comprehension is worse than mine.

You actually agreed with my statement that "If it isn't already listed as a known bug, then customer service won't acknowledge it as such." when you said "Customer support probably has little knowledge on what is 'intended'..."

Then you go on to tell me that you would never file a petition for a bug report, even after my second paragraph addressed that exact issue.

I'll restate my point:

First, there is no easy or obvious way to submit a bug report, which is probably why many people submit them as petitions. As it is, you have to dig for the "Bug Report" link on the home page.

Second, support makes the problem worse, by generally making statements such as "Working as intended!" instead of pointing the petitioner to the bug reporting tool, or helping them submit a report.

Finally, it would make a lot more sense to provide a "Create New Bug Report" option in the location where people tend to go to make petitions, instead of hiding the Bug Report tool like they're currently doing.

That was my suggestion to CCP Casqade: train support to at least point people to the bug reporting system, instead of acting like everything is fine and they couldn't care less if you appear to be having an issue.

-Enthral


 

This thread is older than 90 days and has been locked due to inactivity.


 


The new forums are live

Please adjust your bookmarks to https://forums.eveonline.com

These forums are archived and read-only