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blankseplocked Account information update broken !!!! GM/DEV ??
 
This thread is older than 90 days and has been locked due to inactivity.


 
Author Topic

Mohare
Posted - 2004.07.13 07:54:00 - [1]
 

Hi.

One of my friends tried to log into the game to day and it reported that his account is closed.

Due to some credit card issue (new card issued), well he goes to the update his billing info page to update his Card information and he gets this message.

ERROR:
An uexpected internal error occured. Support has been notified. Please try again later. (MED-2)

Well the problem is this has been going on for 5-6 hours.

This should be high priority thing for CCP to resolve so He is just wondering if CCP is aware of the problem.

Mohare


Alexis Machine
Minmatar
Asmoday Entertainment
Posted - 2004.07.13 08:11:00 - [2]
 

Very Happy They are. There's a post about it with a dev reply someplace.

Mohare
Posted - 2004.07.13 08:23:00 - [3]
 

He tried looking back ten pages but didn't find anything.(or then He missed it)

He looked trough Eve New Citizens Q&A and Known Issues & Workarounds

He even tried the knowlage Base but still didn't find anything usefull.

Mohare


Sinist
Gallente
Extremists
Posted - 2004.07.13 08:41:00 - [4]
 

Actually I think it is an exploit I made them aware of the other day. Cant say what it is obviously but the GM told me they were optimizing it to make sure it doesnt happen. But yeah it has to do with their new credit card security check system.

No idea how long it will take them to fix it. Or if even that is the reason aco**** management has been down for the last few days. I would bet 10000000000 isk it is because of what I reported to them.

Mohare
Posted - 2004.07.13 09:19:00 - [5]
 

Just a quote.

"That is the worst I have heard, so if their Credit Card system is not working correctly they just shut down accounts? No warning give ? The least thing they should do is keep the accounts affected active as not to give the players greife for their problems."

By the owner of said closed account.

Mohare


EX Zworm


Minmatar
Doomheim
Posted - 2004.07.13 09:36:00 - [6]
 

Greetings friends.

We are working on fixing the account management website with maximum importance. Something came up yesterday and I immediately notified the website team and the developers. They have been on this since then and we will not rest until it is up and running smoothly again. We sincerely apologize for the inconvenience this has caused our customers and we hope that when this fix is done with, we will have no further trouble with our website.


Mohare
Posted - 2004.07.13 09:58:00 - [7]
 

quote again...

"Short term solution. Why not open the effected accounts for the duration of your problem ? Either for free or to be billed at a later stage ? I guess not many ppl are happy with the several days of not being able to play (just an idea). GM Zworm you should get your yellow ribbon so that ppl know there is an official answer"

Mohare



 

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