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Ronistar
Black Storm Cartel
The Orca Syndicate
Posted - 2009.07.10 00:22:00 - [1021]
 

Seems alt-tabbing out makes it worse, even if I don't alt-tab out... I manage about an hour or less before a disconnet. So, better, yet worse at the same time.

Reachok
Amarr
Wrecking Shots
BricK sQuAD.
Posted - 2009.07.11 00:15:00 - [1022]
 

Seems my connection has finally gotten as bad as others. One thing I'm seeing after 300 passes so far is that 87.237.36.26 is suffering 100% packet loss. Also 83.245.126.202 which is the hop before, is suffering a 10% loss routinely. As you can see, this appears to definitely be on the CCP end of the chain. I'm going to bug report it. Then go play something else ugh

The below is from whois.domaintools.com:

IP Location: Iceland Ccp
IP Address: 87.237.36.26

inetnum: 87.237.32.0 - 87.237.39.255
netname: IS-CCP-20051011
descr: CCP hf
country: IS
org: ORG-CH3-RIPE
admin-c: SS18008-RIPE
tech-c: IB506-RIPE
status: ALLOCATED PA
mnt-by: RIPE-NCC-HM-MNT
mnt-lower: ICENET-MNT
mnt-routes: ICENET-MNT
source: RIPE # Filtered

organisation: ORG-Ch3-RIPE
org-name: CCP hf
org-type: LIR
address: CCP hf
Hilmar Veigar Petursson
CEO
KLAPPARSTIGUR 28
101 REYKJAVIK
Iceland
phone: +3545114999
fax-no: +3545114998
e-mail:
mnt-ref: RIPE-NCC-HM-MNT
mnt-ref: ICENET-MNT
mnt-by: RIPE-NCC-HM-MNT
source: RIPE # Filtered

person: Sigtryggur Sigurdsson
address: CCP hf
address: Klapparstig 28
address: 101 Reykjavik
address: Iceland
phone: +354 511 4971
fax-no: +354 511 4998
e-mail:
nic-hdl: SS18008-RIPE
mnt-by: ICENET-MNT
source: RIPE # Filtered

person: Ingvar Bjarnason
address: Iceland Telecom
address: Armuli 25
address: 150 Reykjavik
address: Iceland
phone: +354 550 7478
e-mail:
nic-hdl: IB506-RIPE
mnt-by: ICENET-MNT
source: RIPE # Filtered

route: 87.237.32.0/21
descr: CCP Autonomous System
origin: AS35834
mnt-by: CCP-MNT
source: RIPE # Filtered

route: 87.237.36.0/23
descr: CCP Autonomous System
origin: AS35834
mnt-by: CCP-MNT
source: RIPE # Filtered


Agate Oren
Posted - 2009.07.11 14:32:00 - [1023]
 

For awhile everything was normal. Now I can't stay logged in for one minute.

Soden Rah
Gallente
EVE University
Ivy League
Posted - 2009.07.11 15:51:00 - [1024]
 

I have just started getting this trouble, keep getting very laggy and disconecting, then geting socket closed, black screens when undocking and client crashes. reinstalling doesnt help, all drivers and such up to date, and I CANT FILE A PETITION.... wich is kind of irritating. I am a UK user and have Tiscali as my ISP wich might not be helping, but this sounds like it is a bigger issue than just the isp traffic shaping.
btw this is the error I get when trying to file a petition, any one know how to fix it? (I us elatest version of IE on 64 bit Vista ultimate):

Directory Listing Denied
This Virtual Directory does not allow contents to be listed.

Psychodelica
Euphoria Released
Posted - 2009.07.11 19:59:00 - [1025]
 

had this issue before but was ok after one of the patches in the past coupla months, but after the last patch this week everything is fcked up agen.. i get socket closed 10 sec after i can see my ship even the chats dont load half of the time.

shoes22
Posted - 2009.07.12 22:25:00 - [1026]
 

Edited by: shoes22 on 12/07/2009 22:37:35
Hi all my first post in the forms but this socket closed problem is getting anoying

Target Name: Eve surver
IP: 87.237.38.200
Date/Time: 12/07/2009 22:59:19 to 12/07/2009 23:16:36

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 414 0 0.0 0 3 0 [192.168.1.1]
2 414 0 0.0 41 138 44 lo99.lon-x-ips.as9105.net [212.74.111.239]
3 414 0 0.0 41 229 52 Gi1-0-6-70.lon11.as9105.net [80.40.119.170]
4 414 0 0.0 41 197 48 xe-3-1-0-10.lon10.ip.tiscali.net [213.200.79.9]
5 414 0 0.0 41 137 48 xe-4-1-0.lon20.ip4.tinet.net [89.149.187.102]
6 414 123 29.7 41 464 59 telecity-redbus-gw1.ip.tiscali.net [213.200.79.130]
7 414 0 0.0 42 230 48 532-dist65-01.lon3.telecity.net [217.20.44.226]
8 414 0 0.0 42 237 48 ipt-ccp-games-1-as35834.lon3.telecity.net [217.20.44.138]
9 414 0 0.0 42 310 59 [87.237.36.22]
10 414 0 0.0 42 159 46 [87.237.38.200]

im getting a packet loss of 30% on the telecity surver is there any way i can avoid this svrver with out changing isp plz can any one help

Running vista home basic 32bit SP2
ips tiscali uk

Kata Dakini
Amarr
Flatiron Academy
Posted - 2009.07.13 09:42:00 - [1027]
 

Would just like to add that my socket closed problem is gone. Besides a couple patches being released, the only other changes are:

-updated firmware on my dsl modem
-changed dsl connection from PPoA to PPoE

...that is all.

Adehlea
Posted - 2009.07.13 12:38:00 - [1028]
 

Originally by: Agate Oren
For awhile everything was normal. Now I can't stay logged in for one minute.


Same here. I had this problem, then it stopped happening, now it has started again.

But ALWAYS just on one of my PCs, the other stays logged in perfectly fine. So, I know it is NOT a network problem between here and CCPs servers.

In fact, I now make sure that I am always fleeted with an online alt, that way I get a heads up when I have been DC'd (they leave fleet), before I get the socket closed error.

Ronistar
Black Storm Cartel
The Orca Syndicate
Posted - 2009.07.13 15:06:00 - [1029]
 

I did the whole bug report thing, including the SiSi log, so I wonder what will come of it.

I mean seriously, before a month ago.... I had not a single problem. Then all of the sudden.... bam....

Kateryne
Minmatar
Kat's Discount Weapon Emporium
NISYN Inc.
Posted - 2009.07.15 19:29:00 - [1030]
 

I've sorted mine out finally.

Did a number of things, including firware update on my router, disabling the "allow this device to be disable to save power" option on a lot of my components, updating motherboard drivers, re-configuring my home networks IPs and routing options.

Oh and moaning at virgin to send me a new modem and to give me the service i've apparently been paying for (gone from 10 to 20mb line now, with no price increase).

So fingers crossed, the problem won't suddenly show up again.

Caffine Junkie
Posted - 2009.07.16 09:47:00 - [1031]
 

Edited by: Caffine Junkie on 16/07/2009 09:48:29
double post

Pile O'Goo
Posted - 2009.07.16 09:48:00 - [1032]
 

Total f--ing bs. it aint my f---in connection either i run 2 comps off my connection the other comp never drops out. ccp is out of its mind if it thinks its our comps and our connections that is causing the problem. however has anyone noticed that when they log back in the 1k or more players have mysteriously logged off as well? ive already lost close to 550 mill in stuff i had in a hauler when the server had a hiccup and they refused to replace it and that was just a few weeks ago. they said they cant find anything in thier logs- i dont even think they look into these things they just know theres a problem and cant figure out how to fix it.

Hulpitn
Posted - 2009.07.16 15:50:00 - [1033]
 

I have decided to reply to this topic after multiple days of trying to play. I get disconnected by CCP's side of the internet. They need to fix this asap. 97% packetloss.

Target Name: N/A
IP: 87.237.38.200
Date/Time: 7/16/2009 10:42:25 AM to 7/16/2009 10:47:05 AM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 113 1 0.9 1 1363 13 [192.168.1.1]
2 113 0 0.0 8 1340 22 [10.10.0.1]
3 113 1 0.9 8 29 12 [64.233.128.2]
4 112 9 8.0 15 153 25 ge-6-9-104.car2.StLouis1.Level3.net [4.53.162.13]
5 113 8 7.1 21 51 28 ae-4-4.ebr2.Chicago1.Level3.net [4.69.132.190]
6 113 6 5.3 21 39 27 ae-1-100.ebr1.Chicago1.Level3.net [4.69.132.41]
7 113 3 2.7 41 58 44 ae-2-2.ebr2.NewYork2.Level3.net [4.69.132.66]
8 113 6 5.3 41 71 45 ae-1-100.ebr1.NewYork2.Level3.net [4.69.135.253]
9 113 5 4.4 41 59 44 ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
10 113 1 0.9 111 125 114 ae-42-42.ebr2.London1.Level3.net [4.69.137.69]
11 113 13 11.5 111 146 116 ae-25-52.car5.London1.Level3.net [4.69.139.102]
12 113 12 10.6 111 152 115 PACKET-EXCH.car5.London1.Level3.net [212.187.160.62]
13 112 109 97.3 113 125 119 [87.237.36.22]
14 113 0 0.0 111 971 122 [87.237.38.200]

chow loo
Posted - 2009.07.16 16:44:00 - [1034]
 

HI, I've been having a problem in lossing connection and logging into the Eve Server(server status 'unknown'). When I'm online playing EVE online in the Morning I'm connected OK but when on the DOT at 16:00PM I will loss connection to eve online, and won't get the connection back until 23:00 Pm at night. what I've tried so far is to test all my hardware equipment (filters,cables,switch,Modem router,and computers), tried the connection on a different computer, which still did not except connection to eve online, ran Virus program but did not find any virus. I have also changed the port number from 26000 to 3724 in the prefs.ini file, firewall, router, and tested this port was open tryed Eve online connection again and that did not work either. I also cannot see it been a software glitch as both the computers I've tried use different OS, one has Vista Home Premium SP1 installed and the other has windowsXP Home SP3. I have been running tests on my download speeds about 4 times a day, but this did not reveal any problems as I get an avg of around 4.56Mb constant through-out the day.

I then ran a program called PingPlotter to test the different Hops and yes there seems to be a problem with the 6th Hop (213.200.79.130 telecity-redbus-gw1.ip.tiscali) as the ping times is fine (avg 37), but the packet loss is BAD at around 31% with 1500 samples. I find the problem Happens from around 16:00 to 23:00PM GMT and before and after I have no problems connecting, for me I had this problem for the past 5 days.

So at some point from when packets leave my Modem router to the Eve online server there is an issue, I have conntacted my ISP Tiscali on the issue via Email first then phone call but they denied that they were blocking commuication to EVE Server but said they would look into it. They at yet not fixed the issue nor conntacted me about any further investigation into the problem. I do know I'm not the only one with this issue as I see plenty of Threads on the eve, Tiscali,Pipex,and Virgin Forums were others are having the excact same problem.

I have also conntacted Eve Online support team about the problem so maybe Eve Online will conntact Tiscali about this problem as it concerns them aswell in that it is preventing there Customers (you and me) from accessing ther Server.

I know this is a long message but I've tried to clarifiy the situation that has been happening to me
Thanks Twisted EvilRolling Eyes

Kriptonik
Heretic Army
Posted - 2009.07.17 12:29:00 - [1035]
 

I think this needs to be addressed as an obvious major issue. This seems to be working its way to a severity level rivaling the gate jump disconnect problem from three patches ago.

I have had the problem starting right after the last major patch, and it has made playing this game hell ever since.

I have a petition ongoing with CCP, and even after sending them detailed ping statistics, traceroutes and route plots, the best they can come up with is that my onboard graphics card drivers are out of date.

Bullcrap.

We need a fix for this ASAP.

Jenayin
Posted - 2009.07.17 12:53:00 - [1036]
 

Angry Bump. Just lost connection for the fifth time in 40 minutes. 90%+ packet loss to 87.237.36.22

Dyu Ha
Posted - 2009.07.18 13:53:00 - [1037]
 

Edited by: Dyu Ha on 18/07/2009 14:20:56
Edited by: Dyu Ha on 18/07/2009 13:54:12
Same problem here. It appears on a Macbook Pro (mac client as well as win client), on a little Hp laptop (Win XP 32bit) and on my box (Vista64).
Funny thing is, when running two instances of eve (same box or any combination of the above) they lose connection independently - my mining alt has just shown itself as disconnected to my hauling toon ;). Up to now they never stalled at the same time. Tztz... please ccp, look into this, it's getting tedious.

Dyu Ha
Posted - 2009.07.18 15:24:00 - [1038]
 

Hrm... is this really a network issue?

ccp log server says:

2009.07.18 14:55:40:096 Closing connection to 87.237.38.200:26000: {'reasonCode': None, 'reason': u'Die Zugriffsstelle wurde geschlossen', 'exception': error(10053, 'Software caused connection abort', 'IOCompletionWsaGetOverlappedResult failed with error 10053

[...]

2009.07.18 14:55:40:123 Unhandled exception in tasklet <TaskletExt object at 6814d58, abps=1001, ctxt='<NO CONTEXT>^<bound method ShipUI.ClickSpeedBtn of <form.ShipUI instance at (snip)>>'>

[...]

2009.07.18 14:55:40:143 In svc.gameui.OnDisconnect
2009.07.18 14:55:40:151 Exefile SHUTDOWN connection lost

That was just after warping to a belt - arriving there no asteorids showed up and the ship was unresponsive (checked that by trying to speed up). 30 sec. later the client restarted itself. So what does a techie read from that? What was first, hen (disconnect) or egg (software error closing connection on client side)?
Btw, I don't believe in ping statistics to check on network troughput issues.

McChinface III
Posted - 2009.07.19 20:28:00 - [1039]
 

I am having this issue now as well, I assumed it was my connection, but it seems it could be an issue with EVE itself?

Very annoying.

TS Midnight
Posted - 2009.07.20 01:48:00 - [1040]
 

Im getting the same problem. I played fine for a few days.. then started getting problems. It started right after a storm knocked the ISP out (and power for a good while) it took my ISP 2 days get get everything back up and running, but they did.

It started out as every time i launched Eve my internet connection died completely. I could surf and play any other game without this happening. I fowarded the port on my router for the game and enabled DMZ. that seemed to fix my Eve crashing my internet atleast. NOW I can play for anywhere from 2-6 hours and then boom boom boom, I cant stay connected to Eve for more than a few seconds to do anything. O_o. I also get MASSIVE lag before disconnects.

So BUMP, its not me, its Eve. Please hurry with a fix. I won't play much longer if I can't play as much as i want.

Though I noticed I don't have this issue when i connect this machine directly to the modem. O_o

Kolatha
Posted - 2009.07.20 05:13:00 - [1041]
 

I've changed the port the client uses to 3724 as per instructions here.

It has mostly solved the issue, it still occurs but at intervals of hours rather than minutes. It may work for you and it may not, I hope it does for all of you with this problem. Just remember it is not the official port and support for additional issues may be limited.

Hopefully if enough people change to this port 3724 CCP will sit up and notice, or at least give us some advice on how to track down where the problem exists if it really isn't their end. Although I strongly suspect that the issue actually exists on some chunk of the main backbone before it goes into CCP's provider's lines making it next to impossible for CCP to find and fix without some serious financial and political clout.

Dyu Ha
Posted - 2009.07.20 06:40:00 - [1042]
 

That 3724 is one of the first ideas support always comes up with - linked to the idea of traffic shaping as far as I understood. I'm sorry to say that this didn't do any good in my case (regardless of machine or os used) so I went back to 26000 as it's the official port.

Ms Wolfie
Posted - 2009.07.20 08:24:00 - [1043]
 

Originally by: TS Midnight
Im getting the same problem. I played fine for a few days.. then started getting problems. It started right after a storm knocked the ISP out (and power for a good while) it took my ISP 2 days get get everything back up and running, but they did.

It started out as every time i launched Eve my internet connection died completely. I could surf and play any other game without this happening. I fowarded the port on my router for the game and enabled DMZ. that seemed to fix my Eve crashing my internet atleast. NOW I can play for anywhere from 2-6 hours and then boom boom boom, I cant stay connected to Eve for more than a few seconds to do anything. O_o. I also get MASSIVE lag before disconnects.

So BUMP, its not me, its Eve. Please hurry with a fix. I won't play much longer if I can't play as much as i want.

Though I noticed I don't have this issue when i connect this machine directly to the modem. O_o



This does not match socket closed issue. It's more likely a problem with your router.

shawzy007
Posted - 2009.07.20 09:17:00 - [1044]
 

i have started experiencing same problems with both pc's connected to my router! ive even formatted them both but same socket was closed error all the time! Games been running flawlessly for months and all of a sudden major problems!

Netronix
Amarr
Imperial Academy
Posted - 2009.07.21 12:31:00 - [1045]
 

ccp, any public suggestions on this?

Dyu Ha
Posted - 2009.07.21 16:20:00 - [1046]
 

That's what I received:

> Thank you for your bugreport - ID:82289 Title: Multiple Disconnects
> We are already aware of this problem, and have added your bugreport to the existing issue in our defect tracking system.

Well, it's in their tracking system for a while now, isn't it? Maybe it repeatedly fell prey to some internal load balancing ;). But ho, that's unfair. They'll get it right one day.

Kale Kold
Mindless Griefing
Posted - 2009.07.21 18:23:00 - [1047]
 

I've never had problems like this before. I have a 50Mb fibre connection so never get lag in anything but now i've started getting Socket Closed!!! ffs!!!

CCP, sort it out, i nearly lost my scout!!!

Satch Boogie
STK Scientific
The Initiative.
Posted - 2009.07.21 20:02:00 - [1048]
 

My socket was closed. Me and that socket are through. I'll never use that socket again. Razz



Rytoft
Caldari
The Xenodus Initiative.
Overclockers Podpilot Services
Posted - 2009.07.21 20:45:00 - [1049]
 

Sort it out CCP Rolling EyesTwisted Evil

I keep getting this login problem where it eventually tells me the socket is closed. I've changed the socket to 3724 on my mac with no positive result. I have a mac and a pc connected to the same router, same problem on both machines, and my internet is fine, and my isp is not blocking ports. Evil or Very Mad

Athen Kharn
DEATHFUNK
Atlas Alliance
Posted - 2009.07.21 21:01:00 - [1050]
 

Edited by: Athen Kharn on 21/07/2009 21:02:58
I've started getting this problem in the last 3 weeks and it's been gradually getting worse.

It only seems to happen around peak times though. For me it seems to be happening around 1900-2300 GMT

It's really rubbish, the game is unplayable at these times.

I'm using Vista on a high-spec machine. I'm on a wired DSL connection (8mb). I'm not using my connection for anything else. I'm with Nildram/Pipex (UK).

Sort this out for the love of the baby jesus.


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