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Carreira
Posted - 2009.06.29 12:19:00 - [991]
 

Originally by: Tom Peeping
I petitioned it in order to keep the flag flying.

They sent me a program to run that needed 1500 cycles per instructions. I started running it... everything looks good... ok there's a hickup at a london server... no biggie though, everything still looking good. wait some more... wait... oh, interesting, that was 1 cycle... rinse, repeat, 2 cycles, rinse repeat, 3,4,5... wow... this is taking a long time.

WTF? You want 1500 cycles? You expect me to take my computer offline for that kind of time? As far as I can tell from some quick numbers thats more than a day of constant processing... I'm not supposed to be using the net while this is running... Are you insane? Do you honestly feel that appropriate customer support of this issue is going to be making them run a diagnostic program that is going to take this insane amount of time? I have no idea what you're smoking but you need to share it.

here's a hint... customer support of this issue does not constitute making people not able to use the internet for that kind of length of time.... are you hoping I'm going out of town or something?


If they can't replicate the problem, and you won't run the diagnostic program, how do you expect them to be able to find a solution? By guessing?

On another issue: I've ha da petition running for over a month now, 2 weeks ago I demonstratd that jsut because a hop has high % of packet loss registered by PingPLotter does not mean someone would suffer from Socket Closed. However, since I posted my results (two weeks ago) I have received no response from CCP.

Most vexing.

Ms Wolfie
Posted - 2009.06.30 19:08:00 - [992]
 

Bringing this issue back to the front page after the post-patch spam.

DeadDuck
Amarr
Cutting Edge Incorporated
RAZOR Alliance
Posted - 2009.06.30 20:29:00 - [993]
 

Originally by: Ms Wolfie
Bringing this issue back to the front page after the post-patch spam.


Pretty much... the problem returned after these latest patches. Maybe my ISP is having problems again Rolling EyesRolling EyesRolling EyesRolling Eyes

Tom Peeping
Posted - 2009.07.01 01:44:00 - [994]
 

Originally by: Carreira
Originally by: Tom Peeping
I petitioned it in order to keep the flag flying.

They sent me a program to run that needed 1500 cycles per instructions. I started running it... everything looks good... ok there's a hickup at a london server... no biggie though, everything still looking good. wait some more... wait... oh, interesting, that was 1 cycle... rinse, repeat, 2 cycles, rinse repeat, 3,4,5... wow... this is taking a long time.

WTF? You want 1500 cycles? You expect me to take my computer offline for that kind of time? As far as I can tell from some quick numbers thats more than a day of constant processing... I'm not supposed to be using the net while this is running... Are you insane? Do you honestly feel that appropriate customer support of this issue is going to be making them run a diagnostic program that is going to take this insane amount of time? I have no idea what you're smoking but you need to share it.

here's a hint... customer support of this issue does not constitute making people not able to use the internet for that kind of length of time.... are you hoping I'm going out of town or something?


If they can't replicate the problem, and you won't run the diagnostic program, how do you expect them to be able to find a solution? By guessing?

On another issue: I've ha da petition running for over a month now, 2 weeks ago I demonstratd that jsut because a hop has high % of packet loss registered by PingPLotter does not mean someone would suffer from Socket Closed. However, since I posted my results (two weeks ago) I have received no response from CCP.

Most vexing.



You're quite right... however my point still stands. I work from home, on a VPN into several different work sites around the country. I can't possibly not take up a good chunck of the bandwidth for that period of time. (note: I'm not on the VPN when I'm playing... CCP, don't try using that as an excuse) It's simply not a feasible thing to require someone to not use their bandwidth for that period of time.

Did you ever read that dilbert cartoon where Dogbert the consultant always makes recommendations for changes that the company can't possibly do. The point of course being that when the company doesn't make the changes, the consultant can't be blamed that things haven't gotten better. This situation is very similar frankly. I know very well that it is possible to test network parameters in less time than this.... Its perfectly ridiculous to require this level of testing by the end user. While yes, some aid from me is necessary for tech support, but once you cross a certain line, it's not longer appropriate and it's asking other people to do your job for you. Requireing me to test for this extreme period, while not using bandwidth to ensure the accuracy of the test, is a ludicrous option. This represents CCP asking for to much.

Carreira
Posted - 2009.07.01 11:44:00 - [995]
 

Originally by: Tom Peeping
Originally by: Carreira
Originally by: Tom Peeping
I petitioned it in order to keep the flag flying.

They sent me a program to run that needed 1500 cycles per instructions. I started running it... everything looks good... ok there's a hickup at a london server... no biggie though, everything still looking good. wait some more... wait... oh, interesting, that was 1 cycle... rinse, repeat, 2 cycles, rinse repeat, 3,4,5... wow... this is taking a long time.

WTF? You want 1500 cycles? You expect me to take my computer offline for that kind of time? As far as I can tell from some quick numbers thats more than a day of constant processing... I'm not supposed to be using the net while this is running... Are you insane? Do you honestly feel that appropriate customer support of this issue is going to be making them run a diagnostic program that is going to take this insane amount of time? I have no idea what you're smoking but you need to share it.

here's a hint... customer support of this issue does not constitute making people not able to use the internet for that kind of length of time.... are you hoping I'm going out of town or something?


If they can't replicate the problem, and you won't run the diagnostic program, how do you expect them to be able to find a solution? By guessing?

On another issue: I've ha da petition running for over a month now, 2 weeks ago I demonstratd that jsut because a hop has high % of packet loss registered by PingPLotter does not mean someone would suffer from Socket Closed. However, since I posted my results (two weeks ago) I have received no response from CCP.

Most vexing.



You're quite right... however my point still stands. I work from home, on a VPN into several different work sites around the country. I can't possibly not take up a good chunck of the bandwidth for that period of time. (note: I'm not on the VPN when I'm playing... CCP, don't try using that as an excuse) It's simply not a feasible thing to require someone to not use their bandwidth for that period of time.

Did you ever read that dilbert cartoon where Dogbert the consultant always makes recommendations for changes that the company can't possibly do. The point of course being that when the company doesn't make the changes, the consultant can't be blamed that things haven't gotten better. This situation is very similar frankly. I know very well that it is possible to test network parameters in less time than this.... Its perfectly ridiculous to require this level of testing by the end user. While yes, some aid from me is necessary for tech support, but once you cross a certain line, it's not longer appropriate and it's asking other people to do your job for you. Requireing me to test for this extreme period, while not using bandwidth to ensure the accuracy of the test, is a ludicrous option. This represents CCP asking for to much.


Fair enough Very Happy

Curious to see that the GMs handling these petitions dont seem to be following any kind of protocol (apart from pingplotter, etc.) as Ive not been asked to run anysuch program in my petition(s).

Ronistar
Black Storm Cartel
The Orca Syndicate
Posted - 2009.07.01 14:54:00 - [996]
 

It's been weeks now that this is happening... I read through all 34 pages. *sigh*

I really hope they're putting the screws to them, cause sometimes I can play for about 15 minutes before the drop, and some nights I don't even bother because it's every 2-3.

Apollonius Verus
Intaki Liberation Front
Intaki Prosperity Initiative
Posted - 2009.07.01 23:12:00 - [997]
 

The game is all but unplayable at this point for me. I'm getting d/c'd within two minutes of logging on every time.

Typical message is "socked closed". More recently I've been getting the message, "The transport has not yet been connected, or authentication was not successful."

Cerebella
Gallente
The Restless Masquerade
Posted - 2009.07.01 23:22:00 - [998]
 

This is a joke. I've gone from Socket Closed messages every hour, to Socket Closed messages that don't close the client. I can sometimes still hear people talking on Eve voice for about 10seconds afterwards.

Alitis Kontrakias
Posted - 2009.07.02 07:31:00 - [999]
 

So... this thread is almost past 1000 replies and been goin for months and CCP has nothing to say about it?????????

Apollonius Verus
Intaki Liberation Front
Intaki Prosperity Initiative
Posted - 2009.07.02 15:14:00 - [1000]
 

"Socket was closed"
"Connection to server lost"
"Transport has not yet been connected, or authorization was not successful"

Happening every time now within 2-5 minutes of logging on and playing.

Not an ISP issue. EvE works fine on my Win XP landline machine. Only having this problem on my Vista wireless connection.

Not a firewall or AV issue. Still happens with both of these disabled.

Not a PC issue. New PC with high-end graphics card. Vista is fully updated with all MS update patches.

Not a wireless connection issue. Connection persists, and I can surf the web, use other applications, etc. It is only EvE that crashes.

Not an EvE Voice issue. I disabled it.

Not a graphics issue. Even though I have high-end hardware, I have my EvE Diplay & Graphics set to "Optimize for Performance".

Has gotten much, much worse in last two weeks or so.

Blind Faithe
Posted - 2009.07.02 20:16:00 - [1001]
 

Edited by: Blind Faithe on 02/07/2009 20:18:38
It seems this is ongoing yet again , it doesnt appear to be a connection issue at all . Using CCP recommended "Pingplotter" shows no dropped packets and the *only* router with ping time that is remotely inconsistant is 1 hop from the router CCP suggests be pinged/traced to that being 87.237.38.200 , The hop that is having some fluctuation in response times is 87.237.36.22 , that has spikes from 200ms - 500 ms but isnt dropping packets so if this *is* a connection issue then the problem is on CCP's own network .

Whois lookup for that IP :-

IP address: 87.237.36.22
Reverse DNS: [No reverse DNS entry per ns3.ccpgames.com.]
Reverse DNS authenticity: [Unknown]
ASN: 0
ASN Name: IANA-RSVD-0
IP range connectivity: 0
Registrar (per ASN): Unknown
Country (per IP registrar): IS [Iceland]
Country Currency: ISK [Iceland Kronur]
Country IP Range: 87.237.32.0 to 87.237.39.255
Country fraud profile: Normal
City (per outside source): Unknown
Country (per outside source): IS [Iceland]
Private (internal) IP? No
IP address registrar: whois.ripe.net
Known Proxy? No
Link for WHOIS: 87.237.36.22


% This is the RIPE Database query service.
% The objects are in RPSL format.
%
% The RIPE Database is subject to Terms and Conditions.
% See http://www.ripe.net/db/support/db-terms-conditions.pdf

% Information related to '87.237.32.0 - 87.237.39.255'

inetnum: 87.237.32.0 - 87.237.39.255
netname: IS-CCP-20051011
descr: CCP hf
country: IS
org: ORG-CH3-RIPE
admin-c: SS18008-RIPE
tech-c: IB506-RIPE
status: ALLOCATED PA
mnt-by: RIPE-NCC-HM-MNT
mnt-lower: ICENET-MNT
mnt-routes: ICENET-MNT
notify: ****@simnet.is
changed: **********@ripe.net 20051011
source: RIPE

organisation: ORG-Ch3-RIPE
org-name: CCP hf
org-type: LIR
address: CCP hf
Hilmar Veigar Petursson
CEO
KLAPPARSTIGUR 28
101 REYKJAVIK
Iceland
phone: +3545114999
fax-no: +3545114998
e-mail: ****@ccpgames.com
mnt-ref: RIPE-NCC-HM-MNT
mnt-ref: ICENET-MNT
mnt-by: RIPE-NCC-HM-MNT
changed: **********@ripe.net 20050629
changed: *********@ripe.net 20050629
changed: *********@ripe.net 20051003
changed: *********@ripe.net 20051007
changed: **********@ripe.net 20051011
changed: *********@ripe.net 20051011
changed: *********@ripe.net 20070813
changed: *********@ripe.net 20070829
source: RIPE

person: Sigtryggur Sigurdsson
address: CCP hf
address: Klapparstig 28
address: 101 Reykjavik
address: Iceland
phone: +354 511 4971
fax-no: +354 511 4998
e-mail: *****@ccpgames.com
nic-hdl: SS18008-RIPE
mnt-by: ICENET-MNT
changed: ********@simi.is 20001123
source: RIPE

person: Ingvar Bjarnason
address: Iceland Telecom
address: Armuli 25
address: 150 Reykjavik
address: Iceland
phone: +354 550 7478
e-mail: ********@siminn.is
nic-hdl: IB506-RIPE
mnt-by: ICENET-MNT
changed: ********@simi.is 20020926
source: RIPE

% Information related to '87.237.32.0/21AS35834'

route: 87.237.32.0/21
descr: CCP Autonomous System
origin: AS35834
mnt-by: CCP-MNT
changed: ********@simi.is 20061113
source: RIPE

% Information related to '87.237.36.0/23AS35834'

route: 87.237.36.0/23
descr: CCP Autonomous System
origin: AS35834
mnt-by: CCP-MNT
changed: ********@simi.is 20061113
source: RIPE



Vin Lieger
Oberon Incorporated
Morsus Mihi
Posted - 2009.07.03 01:10:00 - [1002]
 

This is getting really unplayable.

Went fleeting with new corp tonight, would disconnect, I'd rejoin for 30 seconds and it would drop me again.

Why am I paying for this game I can't play properly?

I can fly round, sit in my station and stay connected, but as soon as I enter combat it drops me

Larentia Louvelle
Posted - 2009.07.03 16:18:00 - [1003]
 

With all the replies in this thread I think its pretty obvious it's not a customer / ISP fault. There is definitely a problem with the client, code, or whatever the hell it is on their end that is breaking down for a lot of us users.

I can't help but think maybe with all these database / hardware changes they keep making for the need for speed initiative something to do with the data sent and received has changed. Would explain why they never talk about it and can't fix it. /end conspiracy theory. Seriously though I have no idea lol, but it makes the game totally unplayable for all of us with the problem.

The thing is, one can only put up with this for so long before canceling the account. The lack of information or support after all this time from CCP is quite disturbing to say the least. EVE's only saving grace right now is we can train offline...yay what fun =/

Othran
Brutor Tribe
Posted - 2009.07.03 18:33:00 - [1004]
 

5th time today.

Not an issue with ISP as I ran two clients, one over mobile BB and one over ADSL. Both dropped AT THE SAME TIME. No single point of failure common to both - all the way up to the old Redbus shed you host the servers in.

Sort your ****ty net infrastructure out! Pay peanuts get monkeys - did you not learn that when Clueless & Witless hosted the servers?

SteamIron
Posted - 2009.07.04 10:49:00 - [1005]
 

Friendly bump - I donít get this problem at all - I can remain connected for hours and at other times the connection drops all the time - all socket errors. A lot of the time the client doesnít recognize its d/c, and then you do something like a scan or market or wallet query - and it crashes. Activity is about the only thing that seems to alleviate the issue. I can cruise in a vaga for hours because I am constantly sending commands to the server (mostly) but if I cloak and do nothing it often d/c's within 5 min.

Itís really disheartening to see this problem go on for so long and effect people in a pretty devastating (evewise) way and not have more CCP feedback. Do they want logs? Are the tests on sisi producing any results? Do they have any theories or ideas at all?

Colmax
Havoc Violence and Chaos
Posted - 2009.07.04 15:13:00 - [1006]
 

I have been getting the closed socket problem for the last 4 days. My isp was taken over by tiscali which may or may not be my problem. I have been playing eve for over a year and never had any problems before. I have been disconnected 6 times today 5 minutes after i log in each time.

Horatio Nately
Caldari
808 Enterprises
Posted - 2009.07.04 17:44:00 - [1007]
 

Edited by: Horatio Nately on 04/07/2009 17:46:33
been having massive socket closed probs since the patch.

is anyone running 2 accts having this prob? I noticed it happens more often when I dual box

PanzerGrenadier
Caldari
Bannable Offense.
Petition This
Posted - 2009.07.04 23:48:00 - [1008]
 

I've been getting this problem since the last patch. Seems to happen much more often on wireless (Vista)

Reachok
Amarr
Wrecking Shots
BricK sQuAD.
Posted - 2009.07.05 13:22:00 - [1009]
 

I've been disconnected on any account I have running that is not doing anything at the time. I sometimes run 3 accounts and occasionally one account may be inactive for a few minutes. I've noticed that if this account is not in focus, and is just sitting there doing nothing, it disconnects. Last night for example I'm mining with two accounts with a third in a hauler. The hauler was sitting at the POS floating. Every few minutes that account would drop. I finally said, "Hmmmm..." and had him orbit a hangar. Guess what? It didn't drop at all while orbiting that hangar.

The timing seems to be random, but appears to be between 5 and 10 minutes of non-focused idling. Now, on reconnect I'll get "The socket was closed" message. Last night while reading something on the forums, all 3 accounts dropped while they were idling. Now, when I'm actively using all three, there is no problem whatsoever. And on reconnect all three gave "The socket was closed" message. Just this morning this account disconnected several times while reading the news on another web site. It was idling, not in focus and doing nothing.

I'm on a wired router, versus wireless and have a cable connection.

I was going to post a, "Has CCP put in a stealth AFK disconnect timer?" post but saw this one and thought it'd be more appropriate than starting a new thread.

Stan Jonsen
Imperium Technologies
Posted - 2009.07.05 16:54:00 - [1010]
 

Originally by: Blind Faithe
Edited by: Blind Faithe on 02/07/2009 20:18:38
It seems this is ongoing yet again , it doesnt appear to be a connection issue at all . Using CCP recommended "Pingplotter" shows no dropped packets and the *only* router with ping time that is remotely inconsistant is 1 hop from the router CCP suggests be pinged/traced to that being 87.237.38.200 , The hop that is having some fluctuation in response times is 87.237.36.22 , that has spikes from 200ms - 500 ms but isnt dropping packets so if this *is* a connection issue then the problem is on CCP's own network .






I'm geting drop all the time now. When I run "Pingplotter" I get 10% dropped packets on 87.237.36.22 CCP's own network.

FIX IT NOW CCP

Herr Yad
Posted - 2009.07.05 21:18:00 - [1011]
 

I just started playing the game again and i am suffering from this really badly, didnt used to happen when i played originaly

Kolatha
Posted - 2009.07.05 22:42:00 - [1012]
 

Originally by: Reachok
I've noticed that if this account is not in focus, and is just sitting there doing nothing, it disconnects.

Lucky you.

Unfortunately for many of us the socket closed issue can occur at any time, not just when idle. For me it can occur in the middle of a combat, while warping, while in the middle of a session change, sitting idle in a station, chatting or pretty much doing anything that you would normally do while playing EVE.

Reachok
Amarr
Wrecking Shots
BricK sQuAD.
Posted - 2009.07.06 21:17:00 - [1013]
 

Quote:
Lucky you.

Unfortunately for many of us the socket closed issue can occur at any time, not just when idle. For me it can occur in the middle of a combat, while warping, while in the middle of a session change, sitting idle in a station, chatting or pretty much doing anything that you would normally do while playing EVE.


In that case, the game is truly non-playable. For me it's a small inconvenience.

MrHarryCanyon
Posted - 2009.07.07 03:40:00 - [1014]
 

I have been playing fine for almost a year..... All of a sudden in the last 2 days I start getting disconnected at random??? Neither my computer nor my internet service changed so what's the deal CCP? I want to play more then 5 min at a time.

MrHarryCanyon
Posted - 2009.07.07 21:28:00 - [1015]
 

No more disconnecting all the time. I'm sorry CCP I really wanted to play and got angry at you.... But you've fixed all the problems I've ever had really fast. I can't be angry at you, I hope you forgive me. <3

Vin Lieger
Oberon Incorporated
Morsus Mihi
Posted - 2009.07.07 23:59:00 - [1016]
 

Originally by: Herr Yad
I just started playing the game again and i am suffering from this really badly, didnt used to happen when i played originaly


Same here, opened a petition up the other day, hoping that gets me somewhere Sad

Vorian Atreidez
Posted - 2009.07.08 04:53:00 - [1017]
 

I'm getting this same problem on XP Pro with wireless. It doesn't make sense i've tweaked all my settings, and nothing seems to help. I'm asuming its client based but then again battle.net WoW does it to me once in a while too, but not nearly as much as EvE.

Volacious
Posted - 2009.07.08 06:30:00 - [1018]
 

I've been getting this problem on and off since the last patch, tho today it got really bad. It's not my pc or connection, because ventrilo coms are unaffected and I can immediately log back on. It does make doing anything that isn't boringly safe extremely risky.

Please look into this CCP.

- Vol

Lost Shadow
Posted - 2009.07.08 13:09:00 - [1019]
 

Started having this problem last night.I'm running two acounts one runs fine the other crashes.

Yoshitaka Moromuo
Distant Light Galactic
Apocalypse Now.
Posted - 2009.07.08 21:30:00 - [1020]
 

Anyone else having problems with packet loss at the following nodes/hostnames?
157.130.60.14 - teliasonera-gw.customer.alter.net
80.91.248.253 - ldn-bb2-link.telia.net
80.91.251.13 - ldn-b4-link.telia.net

And before anyone asks, I've already done the 1500-pass pingplot and submitted it with a petition on the subject.


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