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PaddyPaddy Nihildarnik
Gallente
The Night Crew
Posted - 2009.02.23 16:15:00 - [511]
 

Edited by: PaddyPaddy Nihildarnik on 23/02/2009 16:15:16
Originally by: Nean Derthal
I finally ran the pingplotter and this is what came out

Target Name: N/A
IP: 87.237.38.200
Date/Time: 23-02-2009 13:56:48 to 23-02-2009 14:20:42

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 1433 0 0,0 0 11 1 [192.168.2.1]
2 1433 0 0,0 5 99 14 [10.11.191.254]
3 1433 2 0,1 5 93 15 a212-113-169-254.netcabo.pt [212.113.169.254]
4 1432 147 10,3 12 85 21 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34]
5 1433 1 0,1 12 79 20 if-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.33]
6 1433 1 0,1 39 262 55 if-12-0-0.mcore3.L78-London.as6453.net [195.219.144.5]
7 1433 0 0,0 39 91 48 if-5-0-0.mcore3.LDN-London.as6453.net [195.219.195.9]
8 1433 0 0,0 39 304 70 ldn-b4-link.telia.net [213.248.74.1]
9 1433 2 0,1 39 490 69 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90]
10 1431 650 45,4 40 119 59 [87.237.38.200]



I dont understand anything of it though



From hop 6 you are getting around 40% packet loss. This result is different to others who has posted though by the looks of it. Try running the log server and submitting a petition to ccp bout it. Your problem might/might not be the same as everyone else in this thread. I cant really say either way.

Hop 7 hits a london server though... thoughts anyone?

Carreira
Posted - 2009.02.23 16:15:00 - [512]
 

Originally by: Nean Derthal
I finally ran the pingplotter and this is what came out

Target Name: N/A
IP: 87.237.38.200
Date/Time: 23-02-2009 13:56:48 to 23-02-2009 14:20:42

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 1433 0 0,0 0 11 1 [192.168.2.1]
2 1433 0 0,0 5 99 14 [10.11.191.254]
3 1433 2 0,1 5 93 15 a212-113-169-254.netcabo.pt [212.113.169.254]
4 1432 147 10,3 12 85 21 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34]
5 1433 1 0,1 12 79 20 if-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.33]
6 1433 1 0,1 39 262 55 if-12-0-0.mcore3.L78-London.as6453.net [195.219.144.5]
7 1433 0 0,0 39 91 48 if-5-0-0.mcore3.LDN-London.as6453.net [195.219.195.9]
8 1433 0 0,0 39 304 70 ldn-b4-link.telia.net [213.248.74.1]
9 1433 2 0,1 39 490 69 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90]
10 1431 650 45,4 40 119 59 [87.237.38.200]


I dont understand anything of it though




Seems like you and me could have the same problem: large packet loss on "ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34]"

I can't even log in anymore. The PingPloter "fix" doesnt work for me, or any ot the other fixes.


Target Name: N/A
IP: 87.237.38.200
Date/Time: 16-02-2009 12:06:30 to 16-02-2009 13:08:59

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 1500 38 2,5 0 130 3 [192.168.1.1]
2 1500 21 1,4 6 755 37 [10.21.95.254]
3 1500 27 1,8 7 716 36 a212-113-176-46.netcabo.pt [212.113.176.46]
4 1500 25 1,7 13 712 47 a212-113-160-173.netcabo.pt [212.113.160.173]
5 1500 282 18,8 13 747 42 ix-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.34]
6 1500 26 1,7 12 704 43 if-4-0-0.core1.PV9-Lisbon.as6453.net [195.219.187.33]
7 1500 26 1,7 39 689 77 if-12-0-0.mcore3.L78-London.as6453.net [195.219.144.5]
8 1500 22 1,5 39 721 73 if-1-0-0.mse1.LRT-London.as6453.net [195.219.144.2]
9 1500 14 0,9 39 730 69 if-13-0-0-3.mcore3.LDN-London.as6453.net [195.219.195.21]
10 1500 20 1,3 39 769 87 ldn-b4-link.telia.net [213.248.74.1]
11 1500 12 0,8 39 778 80 ccp-ic-124901-ldn-thon-s2.c.telia.net [213.248.90.90]
12 1500 17 1,1 39 753 70 [87.237.38.200]



KING TERROR
Royal Dutch Secret Service
Posted - 2009.02.24 03:43:00 - [513]
 

The problem is not on your end so you can try and fix all you want on your side. It will still have the massive packetloss in london as we are all experiencing pretty much. 40%...

This smells more like a networkcapacity problem with always and massivly increasing internettraffic. Perhaps theres a large datacenter overhaul going on. Who knows.

Johren
Posted - 2009.02.24 05:24:00 - [514]
 

Originally by: KING TERROR
The problem is not on your end so you can try and fix all you want on your side. It will still have the massive packetloss in london as we are all experiencing pretty much. 40%...

This smells more like a networkcapacity problem with always and massivly increasing internettraffic. Perhaps theres a large datacenter overhaul going on. Who knows.

If it's truly a capacity problem then things are going to be very interesting with the expansion and boxed re-release. Wink

Mick ee
Posted - 2009.02.24 08:55:00 - [515]
 

still no fix eh? this is driving me nuts, luckly i only have been having the problem in kaimon.

DeeGree
Minmatar
Solar Dragons
SOLAR FLEET
Posted - 2009.02.24 11:02:00 - [516]
 

Originally by: Johren

Anyone tried going through a proxy service to see if they can use a different route to CCP's servers?


I did. With help of proxy server I finally can connect to CCP's server and play without DCs because new route avoiding telecity servers.

ZombyDog
BigMek Industries
GoonSwarm
Posted - 2009.02.24 13:01:00 - [517]
 

Dear CCP Sad
I thought I had my connection problem all fixed but I started getting those cursed socket errors again after switching from port 26000 as per you kb article. I'm back to the "count myself lucky if I get past the login screen" game an its rather frustrating. Please help

ZombyDog

Dlardrageth
ANZAC ALLIANCE
Posted - 2009.02.24 14:14:00 - [518]
 

Just waiting for the day the usual petition answer will be varied to: "We regret our logs CAN show nothing as you suffered a socket D/C. Thus no reimbursement..." Yeah, well, cannot take too long as there seems not much done to address socket D/Cs since... um... how many months? *snicker*

Tacoshell
Posted - 2009.02.24 15:43:00 - [519]
 

Complaint nr 1 Gasillion !
Same as others, 25%-70% packetloss to the telecity thingy.. and sometimes some few % packetloss to the eve server.
30/30mbit fibre from norway. Dont have problems with ANY other online game.
It really makes eve unplayable. Do someone live near the CCP offices, and can beat them until they dont ignore us anymore ?

Johren
Posted - 2009.02.24 16:50:00 - [520]
 

Originally by: DeeGree
Originally by: Johren

Anyone tried going through a proxy service to see if they can use a different route to CCP's servers?


I did. With help of proxy server I finally can connect to CCP's server and play without DCs because new route avoiding telecity servers.

Strong evidence to support what most everyone here already suspected.

Care to share your set up so others can try to reproduce your results? Very Happy

Zak Zerachiel
Caldari
Helljumpers
En Garde
Posted - 2009.02.24 17:39:00 - [521]
 

Edited by: Zak Zerachiel on 24/02/2009 17:45:29
I'm just adding another name to the list of people who are suffering through this issue.
CONSTANT disconnects, sometimes having to log in 3-6 times on an account to finally get in, and then I *might* get through the character load screen.

Very upsetting.

*Edit*
And btw, this happens on 2 different PC's, one Wifi one Lan. When running 1 account or 2.
I'm in Ontario, Canada.

Kane Starkiller
Minmatar
Posted - 2009.02.24 18:10:00 - [522]
 

Hi all, though I got rid of them for a week but it turns out the pingplotter bandaid solution is fail. So let's fight the good fight and stick it to CCP!!!!

Cyclicus Remba
Gallente
1st Church of the Flying Spaghetti Monster
Posted - 2009.02.24 20:48:00 - [523]
 

Originally by: Buckaroo Kamakazee
I am convinced that a lot of the issues is with the connection routing through Level3 hops. I was seeing huge issues with packet loss and flat out crashing on an unkonwn.Level3.net hop. CCP was claiming that this was not the issue and I need to deal with my ISP. So, I went to my ISP, they researched the whole 18 hop route. They then changed my route to a new 14 hop one that bypassed the Level3 hops. Guess what? I haven't been dc'd since. This is going on 3 weeks now. So, run pingplotter and see if you are hoping through Level3. If you are, try and see if your ISP can change the route away from them. Those of you in the UK may be SOL, but the rest of us may be able to deal with this issue.


I tried to go that route with my own ISP with Verizon FIOS Level 3 Tech Support; as it is considered an "international connectivity issue", they will not research alternative routes to the EVE server.

So, if anyone's on Verizon FIOS, forget trying to get them to research a different hop path that skips Telecity. Apparently international protocol is involved.Rolling Eyes

Next stop: contacting Telecity directly.

Erinni Tisifone
TH3 UnT0uChaBl3S
Bang Bang You're Dead
Posted - 2009.02.24 22:08:00 - [524]
 


DeeGree
Minmatar
Solar Dragons
SOLAR FLEET
Posted - 2009.02.25 09:50:00 - [525]
 

Originally by: Johren

Care to share your set up so others can try to reproduce your results? Very Happy

You need good (maybe private) proxy server with socks 5 proxy support and proxify software installed on your computer, for example Permeo Security Driver, FreeCap, Proxifier or whatever you can find.


Kane Starkiller
Minmatar
Posted - 2009.02.25 12:32:00 - [526]
 

Originally by: DeeGree
Originally by: Johren

Care to share your set up so others can try to reproduce your results? Very Happy

You need good (maybe private) proxy server with socks 5 proxy support and proxify software installed on your computer, for example Permeo Security Driver, FreeCap, Proxifier or whatever you can find.




Can you run that by me again in english?

Carreira
Posted - 2009.02.25 12:46:00 - [527]
 

I tried this: http://www.your-freedom.net/index.php?id=127

Managed to log on once just after DT today, but got disconected within a few minutes and havn't managed again since.

No guarantee that i didnt do things wrong tho..

Draklan Kreno
Minmatar
CREO Technologies
Posted - 2009.02.25 14:31:00 - [528]
 

Edited by: Draklan Kreno on 25/02/2009 14:39:57
I had to format my computer and reinstall windows and everything else, socket issues and disconnects were still happening before DT, coincidence or not it got a little better after todays extended DT with server maintenance being able to stay logged for 15 to 30 mins before disconnect HURRAY!!!, cant have 2 clients logged in though (get an almost instantly disconnect). Another thing that got better is that after disconnect i can log right after again, something that didnt before


edit: damn it, i knew i shouldnt be "celebrating" so soon, im back to the same old **** as before :(

Johren
Posted - 2009.02.25 16:01:00 - [529]
 

For some reason I've had no problems the last few nights. I wonder if this is because there was lighter load (in game and just online in general) than prime time on the weekend and so we're back to the possible capacity problem at hops like telecity. It'll be interesting to see if the problem ramps up at obviously busy times.

The Passion
Posted - 2009.02.25 19:47:00 - [530]
 

Having the same issues as everyone else..
You really can't play the game. 10 - 30 minutes and you're out!

Hope there's going to be a fix soon. That or with the new update on the 10th? Lets hope so!

Nean Derthal
Minmatar
Eve Defence Force
Systematic-Chaos
Posted - 2009.02.25 22:17:00 - [531]
 

Quote:
The entirety of CCP is laser-focused on bringing you EVE Online: Apocrypha in all of its glory...

Johren
Posted - 2009.02.26 04:43:00 - [532]
 

Originally by: Nean Derthal
Quote:
The entirety of CCP is laser-focused on bringing you EVE Online: Apocrypha in all of its glory...


Yeah I read that blog piece as well. You'd think though that if they are about to release something (expansion and boxed version) that will inevitably have a large initial influx that CCP would be concerned about some as basic and serious as a major routing problem between them and their customers.

I'm just saying is all... Wink

Kayl Breinhar
GoonWaffe
Goonswarm Federation
Posted - 2009.02.26 09:41:00 - [533]
 

Edited by: Kayl Breinhar on 26/02/2009 09:53:06
This is absolutely horrible. I'm on FiOS as well, and this has gotten absolutely epidemic in the past two weeks.

I had no problems whatsoever up until that point. Twenty minutes ago I got five in rapid succession. I'm flying a dreadnought or carrier most of the time, so a socket closure could cost me the ship. I'm posting this here to set a precedent, because if I ever do lose a dread or carrier to this, I want there to be a record, however possibly inadmissible in a petition, to document it.

PLEASE contact Telecity, CCP - you'd have more clout than one of us. For once this is a problem you don't have to fix - you merely have to persuade someone *else* to fix it.

The specific server giving me trouble is: telecity.ge9-9.br02.ldn01.pccwbtn.net [63.218.13.222]. The hop directly after fails before reaching the EVE server.

Rakshasa Shiva
Minmatar
Defcon One
Posted - 2009.02.26 11:00:00 - [534]
 

Same problem than everybody here.
But I have this problem, only when I'm not currently active ingame (for exemple: with two client, the second is disconnected)

Cyclicus Remba
Gallente
1st Church of the Flying Spaghetti Monster
Posted - 2009.02.26 11:07:00 - [535]
 

Originally by: Johren
Quote:
The entirety of CCP is laser-focused on bringing you EVE Online: Apocrypha in all of its glory...

Quote:
Yeah I read that blog piece as well. You'd think though that if they are about to release something (expansion and boxed version) that will inevitably have a large initial influx that CCP would be concerned about some as basic and serious as a major routing problem between them and their customers.

I'm just saying is all... Wink


If it takes Apocrypha to have such a bloody dump to get those Icelanders out of their igloos to notice their ISP, then let's hope Apocrypha is a bigger bust than when they overwrote people's boot.ini files.

Quote:

Hop PL% IP DNSName
7, -------------- ,130.81.14.22
8, 60% telecity.ge9-9.br02.ldn01.pccwbtn.net,63.218.13.222
9, mailtx.2zxr.com,217.20.44.10
10, 100% -
11, -------------- ,87.237.38.200


Too funny.

Kayl Breinhar
GoonWaffe
Goonswarm Federation
Posted - 2009.02.26 11:38:00 - [536]
 

Edited by: Kayl Breinhar on 26/02/2009 11:40:03
Contacted Telecity Group myself, they got back to me within 20 minutes and an hour, which is impressive. Turns out the offending hop belongs to PCCW, and it's a router they own. The use of "telecity" in the server address is because the router is housed in one of their datacenters.

The reply:

"That is a pccw router. I imagine its called telecity because its in one of our sites but if you check out the dns name you'll see pccwbtn.net which should lead you to its owner!"

Cyclicus Remba
Gallente
1st Church of the Flying Spaghetti Monster
Posted - 2009.02.26 11:48:00 - [537]
 

Good job, Goon!

Now the real fun begins: talking to the ChiCom owners of PCCW.

You speeka da Chinese?

Moonaru Izu
Caldari
Posted - 2009.02.26 12:59:00 - [538]
 

Edited by: Moonaru Izu on 26/02/2009 13:07:47
Originally by: Kayl Breinhar
Edited by: Kayl Breinhar on 26/02/2009 11:40:03
Contacted Telecity Group myself, they got back to me within 20 minutes and an hour, which is impressive. Turns out the offending hop belongs to PCCW, and it's a router they own. The use of "telecity" in the server address is because the router is housed in one of their datacenters.

The reply:

"That is a pccw router. I imagine its called telecity because its in one of our sites but if you check out the dns name you'll see pccwbtn.net which should lead you to its owner!"


Actually it seems to be owned by a subsidiary of PCCW called BTNAccess.

See this website and how the last part of the domain matches the server.

http://peering.pccwbtn.net/index.html

Also, you can see they are US based (or at least have an office there) and even have a phonenumber and email adresses for technical support.

I already wrote an email to the non-US support office but no reply yet. Maybe one of you located in the USA could give these guys a call?


warlax
Posted - 2009.02.26 21:32:00 - [539]
 

yup somewhere something is fubar'ed over @ telecity.

531-dist65-02.lon3.telecity.net works just fine but the hop after that one kills all packets. So looks like a port or firewall problem. Witch is fubar

4,ams-001.interoute.net,195.69.144.81
5,ae1-0.lon-001-score-1-re0.interoute.net,84.233.190.58
6, -------------- ,89.202.226.26
7,531-dist65-02.lon3.telecity.net,217.20.44.222
8,,-
9, -------------- ,87.237.38.200


PaddyPaddy Nihildarnik
Gallente
The Night Crew
Posted - 2009.02.27 06:14:00 - [540]
 

Originally by: Moonaru Izu
Edited by: Moonaru Izu on 26/02/2009 13:07:47
Originally by: Kayl Breinhar
Edited by: Kayl Breinhar on 26/02/2009 11:40:03
Contacted Telecity Group myself, they got back to me within 20 minutes and an hour, which is impressive. Turns out the offending hop belongs to PCCW, and it's a router they own. The use of "telecity" in the server address is because the router is housed in one of their datacenters.

The reply:

"That is a pccw router. I imagine its called telecity because its in one of our sites but if you check out the dns name you'll see pccwbtn.net which should lead you to its owner!"


Actually it seems to be owned by a subsidiary of PCCW called BTNAccess.

See this website and how the last part of the domain matches the server.

http://peering.pccwbtn.net/index.html

Also, you can see they are US based (or at least have an office there) and even have a phonenumber and email adresses for technical support.

I already wrote an email to the non-US support office but no reply yet. Maybe one of you located in the USA could give these guys a call?





Top notch effort on that one. Please one of you US guys get a hold of this company and get the ball rolling. Hell ask em to contact ccp to confirm at least :(


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