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Nekopyat
Posted - 2008.03.17 18:41:00 - [391]
 

Originally by: Colonel Panik

Well speaking as a newbie, and paying customer, I can only say that their quality of service absolutely sucks. They appear to have no failover or redundancy in the system at all. With the money they must be making out of this they should invest in some decent system admins and hardware. As an IT pro I can only say that if I gave my users such awful level of service I would get my arse kicked. Making sure patches actually work before applying them to a live system isn't a bad idea either.


And as an IT pro you should also know that maintaining complex custom applications across tens of thousands of hardware combinations and uncontrolled network connections is an incredibly difficult task. It's also a good example of why PC gaming is slowly dieing.. the variance in hardware exponentially increases the complexity (and thus both testing and development time) of the package. And various hardware/software combinations WILL slip through.

Even on the server end, unless they have a the hardware to build an exact replica of the live server AND simulate 30k connections (with random network performance and usage patterns) then they are not going to be able to truly 100% test a server side change before deployment. They can get it close, they can make sure the interconnect logic works, but they will always run the risk of some bottleneck not scaling as intended and thus behaving very differently at 30k connections then 1k.

IT is not a good analogue for what CCP does. I can't think of any industrial applications that maintain such a highly interconnected real time simulation. The closest thing you are going to see are research networks doing cluster computing on high interconnection tasks (read: physics).


Lonestar Ranger
Posted - 2008.03.17 22:12:00 - [392]
 

My kids play Wow, and there is no such issues like the one's CCP constantly has in every single patch. It is "fly by night" programming that is causing all the troubles, and a lack of good QA. Everyone within CCP is off doing their own thing, the way they think it should be done, but in turn causing many conflicts with other apps/functions of the game.

Its simple, as long as the customer base keeps climbing, there is not a need for them to improve anything. They only update the eye candy stuff just to justify the jobs they have to the company that holds the rights to CCP.

If CCP really cared, they would have fixed the lag. As it stands now, its the same problem year after year...

Nekopyat
Posted - 2008.03.17 23:18:00 - [393]
 

Originally by: Lonestar Ranger
My kids play Wow, and there is no such issues like the one's CCP constantly has in every single patch. It is "fly by night" programming that is causing all the troubles, and a lack of good QA. Everyone within CCP is off doing their own thing, the way they think it should be done, but in turn causing many conflicts with other apps/functions of the game.


While I think you are correct that CCP has a bit too 'fly by night' programming, the WoW comparison doesn't hold up very well. Blizzard has SIGNIFICANTLY more resources to throw at the problem and a MUCH simpler problem to solve. Their world servers support a far smaller population per cluster then EvE supports for it's full bank.

It should also be noted that WoW used to have significant problems with connections and patches. They threw their massive resources behind fixing the issues and they still don't have a single-universe server.

Gokk
ANZAC ALLIANCE
IT Alliance
Posted - 2008.03.18 02:53:00 - [394]
 

Apology accepted, but when might the API be back up & running?

I'm not having anything like the extreme problems some are reporting, but I do miss my EVEmon!

Fastercart
Gallente
Ornery Cantankerous Curmudgeons
Posted - 2008.03.18 04:21:00 - [395]
 

Originally by: Gokk
Apology accepted, but when might the API be back up & running?

I'm not having anything like the extreme problems some are reporting, but I do miss my EVEmon!
Uhh...Evemon has been working since Friday.

CCP Mitnal


C C P
Posted - 2008.03.18 04:29:00 - [396]
 

Just to clarify that this was only a hotfix not a full patch, this is why we have daily downtimes to give time to deploy such things. As such there are no patch notes and hotfixes will continue as we find and eliminate bugs.

Thank you for the numerous other problems highlighted in this thread, if I may ask you to bug report them Here we can start the process of fixing them.

night delsy
Posted - 2008.03.18 13:16:00 - [397]
 

tusday the 18th SEE I TOLD YOU THEY WHERNT INCOMPETANT THEY HAVE SORTED THIS GAME OUT
OUT BEING THE OPERATIVE WORD
THERE IS MORE DOWN TIME THAN UP TIME IN THIS GAME

CrazyArsed Monkey
Minmatar
Cercopithecus Aethiops Manufacturing
Posted - 2008.03.18 13:54:00 - [398]
 

This is riduculous. I wish CCP would test things before applying them to Tranq. If i had known the server was going to be down for 2 bloody hours i would have gone out for the afternoon. cheers for the wasted afternoon Mad

Verok Matar
Posted - 2008.03.18 13:58:00 - [399]
 

Is it only me that noticed this, or we just had another 2 hours of DT today?

Klistell
Posted - 2008.03.18 13:59:00 - [400]
 

This is my first time posting on this list so please forgive if i dont really know all the ins and outs of the game and the server mechanics. Also, before i continue, may i say that i really enjoy EVE and give kudos to you guys for a great game! Every day is a new discovery. Very cool!

One problem im having since the recent patch is that even though i can see the shapes of all the starbases, ships and gates, etc; they dont have any details on them. Also, the lights are just blinking squares unlike the reality that they had before. Also, depending on where my mouse goes, the various colors flicker around the screen - especially when im in a station or when ive got a battle going and use my overview rangefinder.

Also, ive not been able to create a new character. As Klistell asked, i have already posted a bug petition.

Finally, i am feeling rather frustrated with these sudden downtime extensions. After work, i like to come home and play a few hours of EVE before i go to bed. Sometimes, if work goes late or i have to meet a client, i dont get home until after the daily down time ends. This is ususally fine, but since this patch, i have been disappointed more than a few times at the sudden extended downtimes.

Guys, this is really annoying. If i didnt pay for EVE, i wouldnt complain, but i do and i am. Its bad enough that i have to quit for an hour during my prime time (im in an east asian time zone) while the server goes down, but these extensions are becoming commonplace. Is this a problem that i should continue to expect in the future?

Sadly, (or is guess is should say "luckily") this game IS really cool and as a science fiction afficianado, i dont have much interest in wasting my time on other types of MMORGs. However, as a newbie to these types of games, im wondering if this should be considered par for the course for any of them. Maybe im the only one who feels this way, but even though i really enjoy this game, im getting tired of these extended downtimes. ugh

Best regards

Poppazzard
Posted - 2008.03.18 14:05:00 - [401]
 

Yet again lost Skill training....... Currently 1 and half hours skill training time lost, I had a skill expire what should have been 30 minutes after restart. Do I have to assume that there are going to be problems every day ???????????

There are major and minor issues in game, Yes we'd all like them all to be fixed. But can CCP PLEASE concentrate on STABILITY...... before worrying about tweaking this or that, and don't cram so many fixes/changes into 1 patch that you haven't got a clue which one is causing mayhem to the players when you go live.

Come on CCP this is simple damage limitation. We love the game and we love having problems fixed... but we want to be PLAYING the game not looking at a screen saying unexpected downtime.....

99% perfect and running is better than 100% wishful tweak and offline !

Maranthoric
Posted - 2008.03.18 19:43:00 - [402]
 

Edited by: Maranthoric on 18/03/2008 19:43:46
Hi,

It appears that your character was stuck. Please note that it is best to use the Stuck Characters category for these petitions, as they have a higher priority and we should be able to free your character in a very short time. You can file a stuck petition with a different character on the same account, or even from the website. Your character should however be free again now and you should be able to continue playing. If you are still having problems, please try again after the daily downtime before contacting us again.

We apologize for the inconvenience.

Best regards,
EVE Online Customer Support

This is the type of thing that completely enrages me as I listed my petition under "login problems" since I still to this day, cannot login to EVE using their classic client. I know it is a problem with the classic client because I downloaded the premium content client, installed it, patched it and it is running FINE. It took them 3 days to answer me, even though if I hadn't tried the premium version client, would still not be able to play a game that I am paying for.

Furthermore, by the idiocy of the response, I am certain that this GM in question did not even bother reading the information I posted in the petition since I never once mentioned my character, I never even mentioned the login screen. He just assumed I was posting something and decided it wasn't worth his time to address eventhough there are still obviously issues with the problem.

GG CCP hiring competent staff.

Gokk
ANZAC ALLIANCE
IT Alliance
Posted - 2008.03.19 02:35:00 - [403]
 

Originally by: Fastercart
Originally by: Gokk
Apology accepted, but when might the API be back up & running?

I'm not having anything like the extreme problems some are reporting, but I do miss my EVEmon!
Uhh...Evemon has been working since Friday.


I know! What a muppet I turned out to be. All I had to do was re-enter my API info and it worked. Up until then, it just would not connect so I assumed the API was still down.

If only everything was that easy...

Bean Counter
Posted - 2008.03.24 16:14:00 - [404]
 

Edited by: Bean Counter on 24/03/2008 16:14:47
Are you ever going to respond the FPS issue? Are you working on a fix? Do you even care about us as customers?

Aschella
Posted - 2008.03.24 19:43:00 - [405]
 

Still having the alt-tab problem. Sometimes I can maximize EVE again and sometimes it doesn't come back up.


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