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blankseplocked Compensation for Boot.ini errors!!!
 
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Gosh Krux
Posted - 2007.12.07 00:43:00 - [211]
 

Edited by: Gosh Krux on 07/12/2007 00:44:52
4 Quick thoughts:
1) Partitions are your friends.
2) Reimbursement for what? The free expansion? The 10 mins it takes to fix this issue?
3) It helps to pay attention to patching details.
4) Newsflash: this just in, programs have a way of having bugs and having this sort of thing happen. Only way to prevent it is to pack your computer in a box and never touch it again. This is 500x true if your the type of person to be first to a game/patch/expansion/etc, it should be somewhat expected.

I'm in no way a ccp fanboi, I merely think all this ZOMG THE SKY IS FALLING over a misplaced "\" is slightly funny. I feel bad for those who had to do some work to fix their rig, mild humor at the people demanding compensation, and full-on rofl'ing at those who take their rig to geek zone.

MITSUK0
Posted - 2007.12.07 00:45:00 - [212]
 

Haha CCP are gonna get burned for this one no doubt.

They might not have to pay a penny but every programmer ever born is laughing at them. Noob error. Totally avoidable. Totally should have been caught during in bug testing. Seriously who the **** releases code without checking all platforms your software is supposed to be compatible with?

I feel bad for all the guys who just enjoy playing games and got there computers trashed.

Nathtali
Posted - 2007.12.07 00:50:00 - [213]
 

You wouldn't be able to sue them even if your computer exploded.

1. No Proof

2. You signed an agreement so they aren't liable.

Kagura Nikon
Minmatar
Emptiness.
Posted - 2007.12.07 00:57:00 - [214]
 

Originally by: MITSUK0
Haha CCP are gonna get burned for this one no doubt.

They might not have to pay a penny but every programmer ever born is laughing at them. Noob error. Totally avoidable. Totally should have been caught during in bug testing. Seriously who the **** releases code without checking all platforms your software is supposed to be compatible with?

I feel bad for all the guys who just enjoy playing games and got there computers trashed.



every programmer that say that it never ever made a dumb mistake like this.. IS LYING! Every programmer with a few years on job knows 90% of bugs are due to mistakes as stupids or more than this one. The only thing DIFFERENT is that it had the BAD luck that in combination with NON UPDATED WINDOWS (somethign you cannot expect a company to test ) woudl generate a system error.

Jurgen Cartis
Caldari
Interstellar Corporation of Exploration
Posted - 2007.12.07 00:58:00 - [215]
 

All I have to say is, command line ftw (and someone reminding me that there's a copy of boot.ini in c:\windows\pss).

Barring that I was going to hunt down a Knoppix CD and boot from that.

I'd be a lot more ticked about this if I hadn't been reminded of just how bad computer hell can be about 12 hours before. One of the other guys in my suite had his laptop stop working. Either his hard drive or his motherboard is dead, so a simple copy & paste job (after floundering around for 2 hours because of the HAL.DLL error message). was a welcome relief.

Siresa Talesi
Center for Advanced Studies
Posted - 2007.12.07 01:06:00 - [216]
 

Originally by: Ciara Daag
Originally by: Empyre
Originally by: vextorious
stuff


no, we bash you because you're a greedy, less than understanding idiot that took their computer to geek squad. there are more than a few how-tos on here to simply fix the problem. you managed to round up enough brain cells to post a new thread, you'd think you could use those to find said answers...

but no, let's just trash and bash the company that works hard to bring us the enjoyment of eve WITH FREE FEKKIN EXPANSIONS. by chance.. are you related to that stupid woman who sued mcdonalds because she was a clutz who dropped a cup of labelled hot coffee in her lap?



Ok,now its time to just go off. Are you stupid? How can you expect people to look up the solution on the internet when their computers don't work.

Oh,and just to put to rest the situation of the McDonalds coffee. It was NOT labeled. Its labeled now because they were sued. I agree,the lawsuit sounds stupid on its face. Then you actually read the details. There are actual transcripts of the meeting where mcd's execs had about the coffee. It was actually suggested that the coffee was kept too hot. It was kept so hot it was just below boiling. They did this so that it made the store smell like hot coffee in the morning and boosted sales. The transcripts show them discussing how someone was going to be badly burned by dumping a cup of scalding hot liquid in their lap. They decided not to fix it because it would reduce sales of coffee in the morning. They didn't even bother to put a warning on the cup. THAT is why they settled. THey realized there was a very real possibility that if it went to court,they might well lose because they were in fact negligent in realizing there was a potential problem and ignoring it so they could sell more product. That does not go over well with juries.

Ill certainly give you the point though,its certainly a nice sounding thing to throw out when you want to try to give an example of a frivolous lawsuit.

Certainly CCP legally does not owe us any money or compensation. If I recall,there is a clause protecting them in the EULA or at least there is most companies licenses. That does not mean that they shouldn't give us something. (Well not us,becuase I fixed it in 5 minutes and then did CCPs job posted a nice disk to fix the problem with). It certainly would go a long way if CCP would perhaps give a month or two of free service to anyone who downloaded the patch during that period who can show an invoice for having to get the computer fixed. It wouldnt make up for the 100 dollars a shop will charge,but its certainly a good gesture instead of "Suck it up,quit whining ,now give us your money"


The bit you and everyone else tend to forget about the McD coffee suit is that no one spilled the coffee, the bottom of the cup melted out. McD knew that their coffee was too hot for the cups they used, and knew there would eventually be a lawsuit, but decided such a suit would be cheaper than what they saved by using substandard cups (yes, this is documented). The result of the coffee melting through the cup was second degree burns to the genital area, actual physical damage and pain, not caused by someone being a "clutz" and spilling on themselves, but through McD's own quest for profit over customer safety. The high amount of damages paid as determined by the jury was more of a retribution for McD's poor business practice of knowingly and intentionally endangering customers, rather than an appropriately valued compensation to the plaintiff. Such is the case with most of the seemingly ridiculous lawsuits, crucial details like this are frequently left out of the media reports, details which when understood, make the cases much more sensible.

Sorry, a bit off topic, just had to correct the frequent misconception.

Tortilla Smasher
Viziam
Posted - 2007.12.07 01:08:00 - [217]
 

sorry but if u cant follow directions and figure out how to reboot, and need geeksquad...you dont deserve any compensation. Nor should you be playing games on the internet.

Empyre
Chaotic Balance
Posted - 2007.12.07 01:08:00 - [218]
 

Originally by: N3rvous
Edited by: N3rvous on 07/12/2007 00:23:09
I love fanboi's.

Even though they have been screwed over. They happily bend over and ask for more!

"Oh! look at me. I don't care that I just had to spend my valuable time fixing someone else's screw up."

Heh, for once. Instead of spewing at having Vista on my laptop. I' am actually happy my laptop came with it installed.

Anyways,
- N3rvous


or maybe us 'fanbois' understand life has complications and finding your way out of them is the best way to avoid them next time. but go ahead, keep kicking your legs and screaming.. it will get you everywhere, i promise.

people who scream compensations, sue and the like at the first sign of discomfort are plagues to this world. they create problems, amplify them (causing even more complications) and just generally annoy everyone with an ounce of common sense in their cranium.

i'd gladly choose being labelled a fanboi over an idiot. even if i was actually a fanboi, at least there's a cure for that. being an idiot is a deteriorating condition in which the 'victim' loses all sight of rationality in the process.

moral of the story? dennis leary said it best, 'life sucks, wear a fekkin helmet'

SnakeByte86
Posted - 2007.12.07 01:23:00 - [219]
 

Im pretty sure, that when i see the EULA, is after i installed eve. And since after installing it caused the problem. Eve is liable in the yes of the court. At least in some countries.

Quacka
Minmatar
Dark Tree Industries
Posted - 2007.12.07 01:23:00 - [220]
 

Eula Part #12
NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.

Eula Part # 13
DISCLAIMER OF DAMAMGES
In no event shall CCP, its affiliates, licensors or suppliers be liable to you or to any third party for any special, indirect, incidental, consequential, punitive or exemplary damages (including without limitation, lost profits or lost data), arising out of or in connection with your Account, the System, Software, Game, Game Content, User Content, EULA, or any other services or materials provided in connection therewith, whether based on warranty, contract, tort or any other legal theory, and whether or not CCP is advised of the possibility of such damages, and even if any stated remedy fails of its essential purpose.

Mourn Navarre
Jericho Fraction
The Star Fraction
Posted - 2007.12.07 01:27:00 - [221]
 

Edited by: Mourn Navarre on 07/12/2007 01:33:17
Originally by: Gone'Postal
Originally by: Mourn Navarre
I have to say, it is morbidly amusing to see people whine and flail when their OS goes to hell over something that was installed. You can see the childlike naivety in their eyes when it happens and the dumbfounded expression when you explain that yes, installing software has been known to break windows to the point where you have to reinstall. If you wanted stable, or more fixable by regular people platform, get a Mac. Your boot file gets trashed on that, it prompts you for the install disk, you put it in, it replaces it and you are back and running with all your files. There is a reason why those Mac Ads poke at PCs/Windows. Every thing they point out is actually true. If only I could convince my company with 900 users to go entirely Apple... ah, to dream. :)


*IF* you had the disc you can do that on a PC as well.
There goes your point.




All without actually typing commands or anything that 90% of average windows users DO NOT know? I'd to see that. Proof please. But I won't hold my breath for your response.

Edit: And I don't want some 3rd party tool made by some geekie type who lives in the basement of his mum's house. I'm talking about just having the plain old XP disks which the average user has.

Gekkoh
Caldari
Caldari Provisions
Posted - 2007.12.07 01:28:00 - [222]
 

Originally by: Ciara Daag
What about the people who had to spend 100 dollars to send their computer in to the shop


Find a cheaper tech?

Anyone who would charge you $100 to fix a missing boot.ini file is ripping you off. Go sue them.

Lorieen
AQ Militis Seprentia
Posted - 2007.12.07 01:29:00 - [223]
 

Originally by: Nathtali
You wouldn't be able to sue them even if your computer exploded.

1. No Proof

2. You signed an agreement so they aren't liable.



/me searches for her signature on anything to do with EvE

SnakeByte86
Posted - 2007.12.07 01:30:00 - [224]
 

Originally by: Gekkoh
Originally by: Ciara Daag
What about the people who had to spend 100 dollars to send their computer in to the shop


Find a cheaper tech?

Anyone who would charge you $100 to fix a missing boot.ini file is ripping you off. Go sue them.


No that is a pretty standard price to have some come to your house to fix it.

CCP dropped the ball, or maybe the soap?

Shar'Tuk TheHated
Posted - 2007.12.07 01:30:00 - [225]
 

Originally by: Dr Paithos
OH GOD HERE COME THE INTERNET LAWYERS /o\

RUN FOR THE HILLS! Shocked

SnakeByte86
Posted - 2007.12.07 01:31:00 - [226]
 

Originally by: Quacka
Eula Part #12
NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.

Eula Part # 13
DISCLAIMER OF DAMAMGES
In no event shall CCP, its affiliates, licensors or suppliers be liable to you or to any third party for any special, indirect, incidental, consequential, punitive or exemplary damages (including without limitation, lost profits or lost data), arising out of or in connection with your Account, the System, Software, Game, Game Content, User Content, EULA, or any other services or materials provided in connection therewith, whether based on warranty, contract, tort or any other legal theory, and whether or not CCP is advised of the possibility of such damages, and even if any stated remedy fails of its essential purpose.



Once again, correct me if i am wrong. But when i installed eve, the EULA showed up after the game was already started. Then i could not log in with out agreeing to it. If that is true, then CCP is liable, because the initial install did not have a eula.

cal nereus
The Graduates
Morsus Mihi
Posted - 2007.12.07 01:34:00 - [227]
 

When someone drives into your car, causing an accident that results in serious damages, is the accident suddenly your fault because you got in the car that was hit?

Empyre
Chaotic Balance
Posted - 2007.12.07 01:41:00 - [228]
 

but wait a second. i installed eve, deleted some **** after feeling guilty about looking at it, deleted a powerpoint presentation for work by mistake and got angry, then i remembered that i had to download the new content patch. while downloading, i checked several forums, ate what was left over from my subway sammich, took a leak, watched some youtube movies and then, when the download was complete, i remembered it needed to install. so i got sidetracked a little with bf2142 while i waited.

once i finally got in, i was presented with the eula. i didn't read it, just scrolled to the bottom and continued on.

now.. since it is after 5pm and it's raining outside, SURELY i'm due some compensation, right? guys?

Professerjoe
Knights with Honor
Circle-Of-Two
Posted - 2007.12.07 01:45:00 - [229]
 

Originally by: cal nereus
When someone drives into your car, causing an accident that results in serious damages, is the accident suddenly your fault because you got in the car that was hit?


Yes, yes it is.

Brutal analogy.

SnakeByte86
Posted - 2007.12.07 01:47:00 - [230]
 

Originally by: Empyre
but wait a second. i installed eve, deleted some **** after feeling guilty about looking at it, deleted a powerpoint presentation for work by mistake and got angry, then i remembered that i had to download the new content patch. while downloading, i checked several forums, ate what was left over from my subway sammich, took a leak, watched some youtube movies and then, when the download was complete, i remembered it needed to install. so i got sidetracked a little with bf2142 while i waited.

once i finally got in, i was presented with the eula. i didn't read it, just scrolled to the bottom and continued on.

now.. since it is after 5pm and it's raining outside, SURELY i'm due some compensation, right? guys?



SEE! I was right, if CCP made you do eula before downloading they would not be liable. But since eula is after install, CCP is 100% liable.

Sal Alo
Minmatar
Pane e Panelle
Posted - 2007.12.07 01:48:00 - [231]
 

1. All EULA and Co. will mean nothing or even less before European courts (I don't know about USA and Others). For example, here in Italy - protectionist country like many in Europe - CCP would take a big fine.

2. CCP is a small company that is doing well. We all know how eVe is good and enjoyable but I have no forgotten Band of Developers and where currently are the more profitable complexes. I'll take note of this accident of course and add it on my "CCP BIG FAULTS" list.

3. CCP, specially in last months, have listening to costumers like no other company have ever done, with a lot of developers posts. This mean a lot to me. Actually "CCP GOOD THINGS" list > "CPP BIG FAULTS" list else you can have my stuff.

My opinion:
I think, I'll be ok with some VERY special toys for Xmas, maybe based upon character race.

Tortun Nahme
Minmatar
Umbra Synergy
Posted - 2007.12.07 01:49:00 - [232]
 

Jenny ALT

we say that eVe you cant hide from us!

Frygok
Minmatar
The Littlest Hobos
Ushra'Khan
Posted - 2007.12.07 01:49:00 - [233]
 

I don't understand all this whining.

I have a uni paper I need to turn in within christmas. I mailed myself the paper yesterday, so "only" lost a couple of pages. My computer still does not work, but it's an honest CCP mistake. I won't go on a rave about demanding compensation. Just do as I did, cancel your account. I realised I am not pro enough at computers to fix stuff like this when it goes badly, and I'll rather be safe than sorry. Call it a lesson learned, and take the conseqences of it, be it either quitting or learning how to go about the issues of missing the boot.ini file.

But lawsuit? Lawl.

Empyre
Chaotic Balance
Posted - 2007.12.07 01:50:00 - [234]
 

Originally by: SnakeByte86
Originally by: Empyre
but wait a second. i installed eve, deleted some **** after feeling guilty about looking at it, deleted a powerpoint presentation for work by mistake and got angry, then i remembered that i had to download the new content patch. while downloading, i checked several forums, ate what was left over from my subway sammich, took a leak, watched some youtube movies and then, when the download was complete, i remembered it needed to install. so i got sidetracked a little with bf2142 while i waited.

once i finally got in, i was presented with the eula. i didn't read it, just scrolled to the bottom and continued on.

now.. since it is after 5pm and it's raining outside, SURELY i'm due some compensation, right? guys?



SEE! I was right, if CCP made you do eula before downloading they would not be liable. But since eula is after install, CCP is 100% liable.


please don't quote me again, it's embarassing.

Digicomm
The Digital Communists
Posted - 2007.12.07 01:51:00 - [235]
 

They'll shoot everyone a few days free like they did with rmr 4 day dt.

Get over it. There not heartless, they no they have a loyal consumer base there not just gonna say tough *******.

I really was looking forward to a bil isk tho.

Sikozu Prioris
Serenity Engineering and Transport Company
Syndicate.
Posted - 2007.12.07 01:56:00 - [236]
 

Once again I simply love the people who are quoting the EULA in defence of ccp.

EULA's have about as much legal standing as a paper bag. Problem is a judge would proberly dismiss you case before it got anywhere. If it did get somewhere, (uk for example) you would proberly be protected somewhere or the other.

Who cares if ccp is in iceland. If a judge rules in your favour and ccp says go stuff it, sue us in iceland, that very judge will apoint bailiffs to seize ccp's property in the uk.....ie the servers.

Not that it would ever get that far tho.

To the people who are flamming on about having restore points. This is pointless. Most people have windows restore points which cannot be accessed as the boot loader cannot locate the windows installation as there is no boot.ini file. See a flaw in your argument. In order to access system restore, you have to load windows, which you cant.

I could go on all day against the people who are trying to play this down for no good reason. It is a big deal, its a serious error to make, lots of people will not know what to do (probs end up reformatting since they think windows is corrupt or something).

CCP should make a gesture to those who where affected, two weeks game time at most would do it in my opionion. If all they do is say, sorry guys we messed up but tough s**t. Not only will players who got caught out be mad, but their reputation as a company will go down the drain.

Will be hard to release world of darkness mmo if everyone thinks ccp is aload of crap programmers wont it lol

Lazuran
Gallente
Aliastra
Posted - 2007.12.07 02:00:00 - [237]
 

Originally by: Jakus Cemendur
There are over 34,000 people on the server, if it was a massive huge issue affecting most people the server would not have that many people on it.


Nice try, but most people won't be affected until they reboot.


Lazuran
Gallente
Aliastra
Posted - 2007.12.07 02:01:00 - [238]
 

Originally by: Kagura Nikon
Originally by: MITSUK0
Haha CCP are gonna get burned for this one no doubt.

They might not have to pay a penny but every programmer ever born is laughing at them. Noob error. Totally avoidable. Totally should have been caught during in bug testing. Seriously who the **** releases code without checking all platforms your software is supposed to be compatible with?

I feel bad for all the guys who just enjoy playing games and got there computers trashed.



every programmer that say that it never ever made a dumb mistake like this.. IS LYING! Every programmer with a few years on job knows 90% of bugs are due to mistakes as stupids or more than this one. The only thing DIFFERENT is that it had the BAD luck that in combination with NON UPDATED WINDOWS (somethign you cannot expect a company to test ) woudl generate a system error.


Stupid programmers make stupid mistakes all the time, that's why you need QA people ...


Lazuran
Gallente
Aliastra
Posted - 2007.12.07 02:03:00 - [239]
 

Originally by: Sal Alo

3. CCP, specially in last months, have listening to costumers like no other company have ever done, with a lot of developers posts. This mean a lot to me. Actually "CCP GOOD THINGS" list > "CPP BIG FAULTS" list else you can have my stuff.



Oh, please list some of those GOOD THINGS they've done recently after listening to their customers...


Mourn Navarre
Jericho Fraction
The Star Fraction
Posted - 2007.12.07 02:05:00 - [240]
 

Originally by: Lazuran
Originally by: Sal Alo

3. CCP, specially in last months, have listening to costumers like no other company have ever done, with a lot of developers posts. This mean a lot to me. Actually "CCP GOOD THINGS" list > "CPP BIG FAULTS" list else you can have my stuff.



Oh, please list some of those GOOD THINGS they've done recently after listening to their customers...




Like so the hundreds of whiners who complain to CCP to nerf something, they do, which sets off the opposite side of whiners about said nerf?

Although there is specifically the case of when Sarmaul made a suggestion to the Khanid based ships everyone was whining about and they implemented it.


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