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blankseplocked Compensation for Boot.ini errors!!!
 
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Novemb3r
Habitual Euthanasia
Pandemic Legion
Posted - 2007.12.06 23:39:00 - [181]
 

Originally by: Digicomm
Originally by: Novemb3r
You know how you could avoid these update problems in the future? Unsubscribe. But contract me your stuff before you do.


Silly VHI piwats. Seriously some people got thier PC pooched by this. This is a serious thread.

CCP, grant me 200 % damage and range on all large TII arties on my main plz.


Piwat! Good sir I am offended! We're all honest courier mission runners now.

Digicomm
The Digital Communists
Posted - 2007.12.06 23:40:00 - [182]
 

Originally by: Tressin Khiyne
Linkage


This is for windows 95 and 3.1 for dummies. You suck at forums. Razz


Gone'Postal
Roast and Toast Inc.
Posted - 2007.12.06 23:41:00 - [183]
 

Edited by: Gone''Postal on 06/12/2007 23:40:52
Removed Embarassed

Digicomm
The Digital Communists
Posted - 2007.12.06 23:41:00 - [184]
 

Originally by: Novemb3r
Originally by: Digicomm
Originally by: Novemb3r
You know how you could avoid these update problems in the future? Unsubscribe. But contract me your stuff before you do.


Silly VHI piwats. Seriously some people got thier PC pooched by this. This is a serious thread.

CCP, grant me 200 % damage and range on all large TII arties on my main plz.


Piwat! Good sir I am offended! We're all honest courier mission runners now.


You can take piwate out of the country but not the piwat out of the piwat.

U just got rickrolled bruh. Say hi to Cairo for me.

Tressin Khiyne
Minmatar
The Tuskers
Posted - 2007.12.06 23:42:00 - [185]
 

Edited by: Tressin Khiyne on 06/12/2007 23:44:00
Originally by: Dr Paithos
Originally by: Tressin Khiyne
Linkage


Nice burn but is this link for the users in this thread or for CCP?


lol!!! Does it matter? I hereby choose not to choose a side in this. And furthermore, I promise to have an incredible horror story for CCP if they start reimbursing people, even though I'm 100% geek, AND unaffected.

good reply though.... really

Originally by: Digicomm
Originally by: Tressin Khiyne
Linkage


This is for windows 95 and 3.1 for dummies. You suck at forums. Razz




You need a hug.

Malixu
Posted - 2007.12.06 23:46:00 - [186]
 

Originally by: Tressin Khiyne
I could break your mac...


Maybe you could, yes. But then, I wouldn't routinely install/update games using the admin account, on the basis that the Mac doesn't need me to.

Buyerr
Posted - 2007.12.06 23:46:00 - [187]
 

biggest problem i see is that lets just say i make a virus inside a program that i claim will not hurt your computer and you have to agree that i can't be held responsible for anything to open it, and when you open it, it multi **** and permanent kills your pc...

then this would still be illegal anywhere i can think of...

yer yer i know they didn't do this. but they did make a fault that was the course of a lot of bad things for a lot of people, and thereby they most take responsibility and compensate for their fault

Syath
Caldari
Einherjar Rising
Cry Havoc.
Posted - 2007.12.06 23:47:00 - [188]
 

dell only charges 40 dollars for their tech support ^^ in a half hour time i had my computer fixed and started working on my homework for school, final essays and projects, i knew i could of fixed the problem by myself if given enough time but i mean what the **** i had to get my reports from this computer i wasnt about to waste time! All the while i was so ****ed at ccp, i cant believe they let something like this happens so very disapointing :(

Zacari
Posted - 2007.12.06 23:47:00 - [189]
 

Edited by: Zacari on 06/12/2007 23:49:35
I'd love to know how people wanting compensation think they're going to prove CCP were the cause of their issue, especially those that reformatted. Doing that tends to remove all evidence that CCP caused an issue in the first place, I'd just accept it as an inconvenience and move on, like the other 99.999% of the grown-up world Rolling Eyes

And come on, those people with ony 1 PC, didn't think to ring friends/faminly/co-workers for advice before forking out 40 quid/reformatting? Jees...

Malixu
Posted - 2007.12.06 23:48:00 - [190]
 

Originally by: Morberi
Those of you telling people that they should have looked up the answer to their problems on the internet are just... do you people not understand what a catch 22 is?


THANKYOU!

*unsets caps lock*

Vitrael
Reaper Industries
Cry Havoc.
Posted - 2007.12.06 23:53:00 - [191]
 

Originally by: vextorious
People are paying to have their computers fixed. Geek Squad wants 100+ dollars to repair this issue.

Geek squad wants $100 to move a file from C:\windows\pss to C:\ because they are thieves playing off of your complete incompetence with your own computer.

Quote:
This is going to require compensation CCP. In the form of free game time or maybe refunds or possibly isk payouts.

Laughing GEEK SQUAD TOOK MAH DOLLAS, GIMME SOME ISKES!

CHAOS100
The Ankou
Raiden.
Posted - 2007.12.06 23:55:00 - [192]
 

It took 2 hours to fix the problem finally after I had shut down the computer for the night. By the time they issued the warning it was too late. It took me a while to find the xp cd, then the bootcfg program refused to generate a new file because of supposed errors, then chkdsk found no errors and bootcfg would still do nothing. That took about 60 minutes after all the scans and attempts. Then I got on my laptop and found a new boot.ini, put it on a flash drive and rebooted. Didn't work, took me a bit longer to figure out I needed rdisk(1) and not (0). Then it finally worked.

Without a second computer I would not have been able to fix it. 30 seconds - right.

Empyre
Chaotic Balance
Posted - 2007.12.06 23:56:00 - [193]
 

Edited by: Empyre on 06/12/2007 23:59:29
Originally by: Ciara Daag
Ok,now its time to just go off. Are you stupid?


i'll make this quick for you since you probably have a lot of emo to listen to.

no.

PS. you going to go off on the mic like a vandal?

Originally by: Sister Libertina
WITH FREE FREKKIN EXPANSIONS for only 10 a month!

Initializing ingnore this poster sequence .... ignore this poster sequence activated


use your head. compared to almost every other mmo out there that charges you anywhere from $5 to $50 or more for an expansion. as for the ignoring part? thank God.. no more explaining is necessary, at least in this case.

Siresa Talesi
Center for Advanced Studies
Posted - 2007.12.06 23:57:00 - [194]
 

Originally by: Rudi Storm
And how does anyone of you "compensation" fans intend to compensate the people who were really effected? Think about. There is no way you can know who was effected?


Very easily. Anyone who paid to have this issue repaired on their computer can mail a dated receipt or invoice to CCP, who will then proceed to reimburse either monetarily or through game-time (I would expect the latter).

There, not that difficult, is it?

Stitcher
Caldari
Posted - 2007.12.06 23:59:00 - [195]
 

Originally by: Siresa Talesi
Originally by: Rudi Storm
And how does anyone of you "compensation" fans intend to compensate the people who were really effected? Think about. There is no way you can know who was effected?


Very easily. Anyone who paid to have this issue repaired on their computer can mail a dated receipt or invoice to CCP, who will then proceed to reimburse either monetarily or through game-time (I would expect the latter).

There, not that difficult, is it?



Good suggestion, actually.

Now I wish these boards had a system for rating posts, because yours would totally get a +10 from me.

Zacari
Posted - 2007.12.07 00:04:00 - [196]
 

Edited by: Zacari on 07/12/2007 00:04:52
Originally by: Siresa Talesi
Originally by: Rudi Storm
And how does anyone of you "compensation" fans intend to compensate the people who were really effected? Think about. There is no way you can know who was effected?


Very easily. Anyone who paid to have this issue repaired on their computer can mail a dated receipt or invoice to CCP, who will then proceed to reimburse either monetarily or through game-time (I would expect the latter).

There, not that difficult, is it?



Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix.

Dr Paithos
Minmatar
Republic Deep Space Institute
Posted - 2007.12.07 00:06:00 - [197]
 

Edited by: Dr Paithos on 07/12/2007 00:06:47
Originally by: Zacari
Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix.


Yeah, my insurance company said that to me, it was just a little bit of cancer and if I'd just looked up the correct knowledge on the internet I could have operated on it myself oh welp

TSID
Gallente
Invicta.
Posted - 2007.12.07 00:06:00 - [198]
 

I'd appreciate atleast an apology from CCP.I spent few hours to restore my computer and had absolutely no idea EVE is the cause of this mess.

Wellfan
Snake Eyes Inc
Posted - 2007.12.07 00:06:00 - [199]
 

Quote:
You do realize what dell tech support will probobally tell you? They will say to do a system restore. Great solution.


If anyone from the Glasgow / Cherrywood service centre tells you that I will personally kick their @rse.

I put a mail around them this morning warning them about this so they would realise what the problem is. There are a few in my corp that are all L3 /L2 / L1's for Dell (me included!)

Stitcher
Caldari
Posted - 2007.12.07 00:09:00 - [200]
 

Originally by: Zacari
Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix.


Better than just yelling HEY CCP YOU SUCK GIVE ME MONEY!!!!

No solution is immune to abuse. Rudi's suggestion at least has the advantage of bringing proof that there was A problem at the appropriate time. That eradicates most of the potential for abuse.

Not perfect, but still the best suggestion thus far (in fact, the only suggestion I've yet seen that addresses the practical issue of proof)

So instead of smacking it, try and come up with a better alternative, please.

two2litres
Posted - 2007.12.07 00:09:00 - [201]
 

well..didnt the user agreement say that using the software is at the users own right? and they accept no responsiblity bla bla bla,

im probably wrong

Kazuma Saruwatari
Posted - 2007.12.07 00:09:00 - [202]
 

Edited by: Kazuma Saruwatari on 07/12/2007 00:10:12
I was affected.

I saw the "delete boot.ini" command when I installed Trinity.

I immediately went to the forums.

I saw the fiasco a simple programming error could cause.

Do I want compensation for this? Yes.

Do I want the blood of whoever f__ked up and didnt catch this in QA? Hell yes.

To be frank, the want/right I have to compensation pales in comparison to my want of seeing whoever let this slip bleed for this inexcusable mistake. I mean, sure, allow the install to mess up my EVE client requiring a reinstall, thats a forgivable error on CCP's part.

Having it delete boot.ini, a vital WinXP file, is just bordering on insanity not to worry about.

Zacari
Posted - 2007.12.07 00:14:00 - [203]
 

Originally by: Dr Paithos
Edited by: Dr Paithos on 07/12/2007 00:06:47
Originally by: Zacari
Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix.


Yeah, my insurance company said that to me, it was just a little bit of cancer and if I'd just looked up the correct knowledge on the internet I could have operated on it myself oh welp


If you're seriously comparing the issue you just had to a cancer operation I think you need to reflect on the difference between living/dying and having a working PC by paying/asking friends to help.

Stitcher
Caldari
Posted - 2007.12.07 00:15:00 - [204]
 

Originally by: Kazuma Saruwatari
Having it delete boot.ini, a vital WinXP file, is just bordering on insanity not to worry about.


Which implies to me that they probably ARE worrying about it.... Rolling Eyes

N3rvous
Posted - 2007.12.07 00:20:00 - [205]
 

Edited by: N3rvous on 07/12/2007 00:23:09
I love fanboi's.

Even though they have been screwed over. They happily bend over and ask for more!

"Oh! look at me. I don't care that I just had to spend my valuable time fixing someone else's screw up."

Heh, for once. Instead of spewing at having Vista on my laptop. I' am actually happy my laptop came with it installed.

Anyways,
- N3rvous

Zacari
Posted - 2007.12.07 00:21:00 - [206]
 

Edited by: Zacari on 07/12/2007 00:31:02
Edited by: Zacari on 07/12/2007 00:26:01
Originally by: Stitcher
Originally by: Zacari
Right, so your saying an invoice of repair is proof an issue existed? It could've been any issue caused by any program or user incompetence. The fact that the issue can be solved easily for free, if not by yourself then friends/family/co-workers, means you paying just means you didn't think hard enough and just wanted a no-brain quick fix.


Better than just yelling HEY CCP YOU SUCK GIVE ME MONEY!!!!

No solution is immune to abuse. Rudi's suggestion at least has the advantage of bringing proof that there was A problem at the appropriate time. That eradicates most of the potential for abuse.

Not perfect, but still the best suggestion thus far (in fact, the only suggestion I've yet seen that addresses the practical issue of proof)

So instead of smacking it, try and come up with a better alternative, please.


I guess it's just a matter of culture, in that most people I know look for ways around issues, and accepti that sometimes things go wrong, rather than whining about how terrible their ordeal is. I see people having to pay to solve the issue as having caused themselvs unneccessary hardship by paying for something easily solved by seeking advice that is widely freely available.

I do agree though, it's the best solution so far for those that think they deserve compensation. Personally I'll be satisfied with an apology. It's pretty obvious they didn't do it on purpose and it's not like they actually made anyone lose data because of it, exept those that reformatted, which they did all by themselvs.

(edited to clarify my point)

Dareef
Gallente
Vitai Lampada
Posted - 2007.12.07 00:32:00 - [207]
 

I was asleep when this happened.

TIMEZONE DIFFERENCES 4TW

At least this solves the jita issue by haing less people online

Stealth Jita nerf?

riprjak
Hermits Rest
Posted - 2007.12.07 00:39:00 - [208]
 

Edited by: riprjak on 07/12/2007 00:44:09
Originally by: vextorious
Don't be a fanboi. Many people have no knowledge of computer repair. If you only have access too one computer what are you to do? What if you need that machine for day to day business? Some have no choice but to seek immediate repair.

Asking for compensation for a mistake of this magnitude is perfectly justified.


Those with no knowledge of computer repair are UNLIKELY to have the combination of factors that cause missing boot.ini to be a problem. *IF* windows is the primary partition on the primary drive, it will failsafe and still boot with defaults.

However they *ARE* likely to be those who look in c:\ with explorer and determine that because they cant see boot.ini, it isnt there (rather than checking if they are displaying hidden and critical files) and panic and reformat or something equally stupid. So they may still pay to fix a problem they dont have or caused by overreaction.

Still, we cant fix stupidity, we can fix ignorance; as has been done with the sticky.

Likewise, whilst CCP *should* be incredibly embarassed at missing a fault of this magnitude; they cannot be expected to compensate people for being ID-10-T's; they cant be held responsible for your not having your recovery partition or windows CD available, they cant be held responsible for your not doing basic troubleshooting yourself before resorting to paying the nearest shaved ape who probably has no more training or knowledge than you $100.00, they certainly cant be responsible for your thinking that formatting the drive is a good first level troubleshooting technique before resorting to said shaved ape, indeed they cant be held responsible for many things. They can be held responsible for dealing with this, fixing it and telling us what steps are being taken to prevent recurrance.

If you are that upset, leave (can I have your stuff?); if you are weathly enough to sue, it was cheaper to pay $100 bucks to fix it anyway... in any other case, Suck It Up Princess.


Angel Vrae
Gallente
Divine Machinations
Posted - 2007.12.07 00:39:00 - [209]
 

Originally by: Hooch Flux
Originally by: vextorious
Edited by: vextorious on 06/12/2007 20:22:04
Compensation for damages is a fact of life.


So is accepting the fact that no one made you install the patch, you are not required to play Eve, you do it by choice. Anytime you install any software there is a danger of something like this. So be a big boy and suck it up!


agreed.
at the end of the day, no ones perfect. People screw up. some bad code a miniscule amount of coding went un noticed by hard working programmers that had prolly been awake for 48 hours getting this patch ready and installed and we are all calling for their blood.

geh, its a game. Computers can be fixed and if all else fails factory restore it.

I personally comment ccp on the way they handled the situation. They saw the Problem and immiediatly came forward with it, offering help and support to people that need it.

"compensation is a fact of life"
So are screw ups. Everyone makes mistakes.

Mos7Wan7ed
Gallente
Dirt-Nap Ship Yards
Posted - 2007.12.07 00:40:00 - [210]
 

Edited by: Mos7Wan7ed on 07/12/2007 00:44:18
I would be willing to bet out of the 3-4 agreements you had to go through to download install and patch eve that you gave away your rights to compensation to any damage eve software does to your computer or data LOL


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