open All Channels
seplocked EVE General Discussion
blankseplocked Compensation for Boot.ini errors!!!
 
This thread is older than 90 days and has been locked due to inactivity.


 
Pages: first : previous : 1 [2] 3 4 5 6 7 8 9 ... : last (18)

Author Topic

Skirge
Minmatar
Sarz'na Khumatari
Ushra'Khan
Posted - 2007.12.06 20:52:00 - [31]
 


Marcus Ailichi
ohgodhowdidthisgethereimnotgoodwithcomputers
Posted - 2007.12.06 20:53:00 - [32]
 

Just... Just go away and never come back ok?

Modrak Vseth
Veto.
Posted - 2007.12.06 20:53:00 - [33]
 

Do NONE of you people have any backups or restore points saved? If it's taking 4 or 5 hours for you to fix this then you were setting yourself up for a massive failure eventually anyway.

Minerva Vulcan
Caldari
Ctrl Alt Elites
Posted - 2007.12.06 20:53:00 - [34]
 

Originally by: SheriffFruitfly
Eve-ers love nothing more than being @ssholes to ppl.

I had to walk my friend thru the boot.ini rebuild process last nite because he had rebooted for updating grafix drivers (updated on ccp's advice, naturally). He's perfectly knowledgeable about computers, but without a working computer, he couldn't get online to find the fix, and was talking about reinstalling OS, but waited for me to find a fix.

It's not just the uninitiate that might think of reinstalling OS - there's also the knowledgeable who have no access to the internet due to ccp deleteing a windows system file.


I'm fairly knowledgable myself, and I had problems. Couldn't get online to find the fix, naturally, so I had to dig out the discs that came with my computer and see what I could do with them. I first tried to restore from the disc but that didn't work at all, so I had to reinstall the entire OS, which consequently borked all my drivers. Now I'm pretty much reinstalling them all when needed. Both my Ethernet and Sound drivers so far weren't installed at all. Lotsa fun.

Well, time to start flushing through files, as I seem to have some scattered about not where they originally were.

Pretty fail on CCPs part for sure.

Maybe someone can help me with one thing though. While browsing scrolling is really very choppy, and it used to be perfectly fine smooth scrolling. I tried ticking the use smooth scrolling option in Firefox settings, but that only made it worse. I remember I had the same issue when I first bought this thing, but for the life of me can't remember what I did to fix it.

Any ideas?

Minerva Vulcan
Caldari
Ctrl Alt Elites
Posted - 2007.12.06 20:54:00 - [35]
 

Originally by: Modrak Vseth
Do NONE of you people have any backups or restore points saved? If it's taking 4 or 5 hours for you to fix this then you were setting yourself up for a massive failure eventually anyway.


Tried the Restore Point.

No dice.

Hooch Flux
Caldari
Posted - 2007.12.06 20:58:00 - [36]
 

Originally by: Treher
Edited by: Treher on 06/12/2007 20:46:43
How about all of you nerdy fanboys tell me how much you paid to have your car fixed or your furnace repaired. I'm sure that you will find that no technician will charge based on actual time to fix something, it's always rounded up to the nearest hour.

This only proves that you know nothing about the service industry and compensation.


Er...
A. Car, could be argued you need!
B. Furnace, You need!
C. Internet spaceship game, you want, by choice, you don't need!

Takahashi Clutch
Posted - 2007.12.06 21:02:00 - [37]
 

Edited by: Takahashi Clutch on 06/12/2007 21:02:31
Edited by: Takahashi Clutch on 06/12/2007 21:02:09
Originally by: SheriffFruitfly

What a stupid effin post. The EULA says *nothing* about crippling the OS by deleting Microsoft - another company's - system files.


actually it does, see bold

D. Software Updates
CCP may from time to time update or otherwise modify the Software electronically. You hereby grant CCP permission to: (i) extract hardware system profile data from your computer; (ii) extract information from your computer's file directories pertaining to the Game and your ability to access the System; (iii) download to your computer content and Game files and any data related to the operation of the Game. The foregoing applies to any computer from which you log into the System using your Account.

reading comprehension ftw


Serious Rikk
The Collective
Against ALL Authorities
Posted - 2007.12.06 21:04:00 - [38]
 

Compensation. Pah, now that is funny.

Below is a section from the EULA that everyone had to agree to before they started using Trinity... CCP don't owe anyone anything physical. Sure, they should apologise profusely and repeatedly. And I would have a whole lot more respect for them if they gave those affected GTC's or something

Quote:

NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.



Elenath
Gallente
Bluebird Capital Management
Posted - 2007.12.06 21:04:00 - [39]
 

Edited by: Elenath on 06/12/2007 21:06:35

I love how all the basement-dwelling teenagers (or older) in this thread seem to think that your average user can also install a power supply and motherboard with their eyes closed.

For those of you who are so out-of-touch - I'd venture to guess that the vast majority of EVE players don't have the time, inclination, or knowledge to repair the damage CAUSED BY SUCH A STUPDENDOUSLY HUGE MISTAKE.

Telling people to just deal with it and to easily fix the problem shows how completely ignorant you are of the world outside the door to your basement.

The fact remains - CCP COMPLETELY F'D UP. If they have any decent business sense they'll show some backbone and make up for it. Otherwise I'd venture to also guess that you'll be seeing some customers lost because of this massive, stupid debacle.

Takahashi Clutch
Posted - 2007.12.06 21:08:00 - [40]
 

Edited by: Takahashi Clutch on 06/12/2007 21:08:47
Edited by: Takahashi Clutch on 06/12/2007 21:08:18
see

EULA

btw, i typed this from my desk in the office.

basement dwellers

lol

try looking in the mirror before you type that again.

Jakus Cemendur
Caldari
Invicta.
Advocated Destruction
Posted - 2007.12.06 21:08:00 - [41]
 

There are over 34,000 people on the server, if it was a massive huge issue affecting most people the server would not have that many people on it.

Dr Paithos
Minmatar
Republic Deep Space Institute
Posted - 2007.12.06 21:08:00 - [42]
 

Originally by: Serious Rikk
Compensation. Pah, now that is funny.

Below is a section from the EULA that everyone had to agree to before they started using Trinity... CCP don't owe anyone anything physical. Sure, they should apologise profusely and repeatedly. And I would have a whole lot more respect for them if they gave those affected GTC's or something

Quote:

NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.





Eh, under UK law you cannot sign away your statutory rights. Anyway, though, it's far more of a waste of time going all INTERNET LAWYER and trying to take foreign companies to court than just sucking it up. Doesn't mean people will be happy though...

People do use their home computers for work too, especially if they run a business or work from home. Even someone I know who is really paranoid about disabling his comp that he uses from work still has a few games on it...

It's only gonna really seriously affect a minority of a minority but boy will they be ****ed.

SheriffFruitfly
Caldari
Posted - 2007.12.06 21:09:00 - [43]
 

Originally by: Takahashi Clutch
Edited by: Takahashi Clutch on 06/12/2007 21:02:31
Edited by: Takahashi Clutch on 06/12/2007 21:02:09
Originally by: SheriffFruitfly

What a stupid effin post. The EULA says *nothing* about crippling the OS by deleting Microsoft - another company's - system files.


actually it does, see bold

D. Software Updates
CCP may from time to time update or otherwise modify the Software electronically. You hereby grant CCP permission to: (i) extract hardware system profile data from your computer; (ii) extract information from your computer's file directories pertaining to the Game and your ability to access the System; (iii) download to your computer content and Game files and any data related to the operation of the Game. The foregoing applies to any computer from which you log into the System using your Account.

reading comprehension ftw




Wow. You're a stupid, stupid boy.

Elenath
Gallente
Bluebird Capital Management
Posted - 2007.12.06 21:11:00 - [44]
 

Edited by: Elenath on 06/12/2007 21:13:13
Originally by: Takahashi Clutch
Edited by: Takahashi Clutch on 06/12/2007 21:08:18
see

EULA

btw, i typed this from my desk in the office.

basement dwellers

lol

try looking in the mirror when you type that.


SEE

Common Sense

Using the EULA as a way to cover HORRIBLE quality control, poor programming, and lack of sympathy for your customers does nothign but show your customers how little you care for them.

Luckily, you apparently work for someone, and don't run a business, because your common sense is sorely lacking.

An EULA does not excuse such stupidity.

Now, stop wasting your employer's bandwidth, fanboi. How about getting some work done instead of getting paid for browsing the web?

Mel Ionix
Gallente
Federal Navy Academy
Posted - 2007.12.06 21:11:00 - [45]
 

Originally by: Elenath
Telling people to just deal with it and to easily fix the problem shows how completely ignorant you are of the world outside the door to your basement.


Yep, even with this monumental ****-up the fanbois rush to defend CCP ugh If making players computers un-bootable isn't grounds for compensation, then nothing is

Hooch Flux
Caldari
Posted - 2007.12.06 21:12:00 - [46]
 

Originally by: Dr Paithos
Originally by: Serious Rikk
Compensation. Pah, now that is funny.

Below is a section from the EULA that everyone had to agree to before they started using Trinity... CCP don't owe anyone anything physical. Sure, they should apologise profusely and repeatedly. And I would have a whole lot more respect for them if they gave those affected GTC's or something

Quote:

NO WARRANTIES
The Software, System, Game and all Game Content, and all other services and material provided in connection therewith, are provided "AS IS," with all faults, and without warranty of any kind. You assume all risk of use and all risk associated with accessing the System and playing the Game.

CCP disclaims all warranties, whether express or implied, including without limitation the warranties of merchantability, fitness for particular purpose and non-infringement. There is no warranty against interference with your enjoyment of the Game. CCP does not warrant that the operation of the System or your access to the System, or that your use of the Software, will be uninterrupted or error-free, nor that the System or Software will be compatible with your hardware and software.

While CCP attempts to have the System available at most times, CCP does not guarantee that the System will always be available, or that the System will not become unavailable during Game play. The System may become unavailable for a number of reasons, including without limitation during the performance of maintenance to the System, for the implementation of new software, for emergency situations and due to equipment or telecommunications failures.





Eh, under UK law you cannot sign away your statutory rights. Anyway, though, it's far more of a waste of time going all INTERNET LAWYER and trying to take foreign companies to court than just sucking it up. Doesn't mean people will be happy though...

People do use their home computers for work too, especially if they run a business or work from home. Even someone I know who is really paranoid about disabling his comp that he uses from work still has a few games on it...

It's only gonna really seriously affect a minority of a minority but boy will they be ****ed.


Honestly, if they are installing games on the same PC that they use for work stuff then they should have the work stuff backed up, why should CCP pay for their shortcummings?

Dr Paithos
Minmatar
Republic Deep Space Institute
Posted - 2007.12.06 21:14:00 - [47]
 

Originally by: Hooch Flux

Honestly, if they are installing games on the same PC that they use for work stuff then they should have the work stuff backed up, why should CCP pay for their shortcummings?



Of course people back stuff up. But their computer still does not work, and they cannot access their data. They have also lost data (hopefully temporarily) that dates from after their last backup.

Also, spelling isn't your strong point, no?

Skirge
Minmatar
Sarz'na Khumatari
Ushra'Khan
Posted - 2007.12.06 21:16:00 - [48]
 

Originally by: Minerva Vulcan
Originally by: SheriffFruitfly
Eve-ers love nothing more than being @ssholes to ppl.

Maybe someone can help me with one thing though. While browsing scrolling is really very choppy, and it used to be perfectly fine smooth scrolling. I tried ticking the use smooth scrolling option in Firefox settings, but that only made it worse. I remember I had the same issue when I first bought this thing, but for the life of me can't remember what I did to fix it.

Any ideas?


Sounds like a problem with your video drivers. Have you tried updating?

vextorious
The Concordiat
Concordiat Alliance
Posted - 2007.12.06 21:16:00 - [49]
 

Edited by: vextorious on 06/12/2007 21:16:58
I never said it was required by law. But as a former buisness owner, sometimes you just do what is in your power to make things sit better with your CUSTOMER.

Your CUSTOMER is what it is all about. EVE doesn't exist without CUSTOMERS. If eve loses CUSTOMERS because of this, and they already have, then that is the real travesty. Too allow your customers to leave because you failed to act is inexcusable.

Granted, you are not going to make everyone happy. And I have no intentions of leaving. But, this did hurt me, and many others. My quick actions saved many others from the same fate. Matter of fact, I was fixing this for people before the news even broke, saving my friends countless hours of downtime.

Elenath
Gallente
Bluebird Capital Management
Posted - 2007.12.06 21:16:00 - [50]
 

Originally by: Takahashi Clutch
Edited by: Takahashi Clutch on 06/12/2007 21:08:47
Edited by: Takahashi Clutch on 06/12/2007 21:08:18
see

EULA

btw, i typed this from my desk in the office.

basement dwellers

lol

try looking in the mirror before you type that again.


Hey, Mr. Teenage Fanboi.

How about I open a restaurant and put a sign out front that says -

'Not responsible for food poisoning, bad food, or bad service.'

Does that make such mistakes acceptable?

Get a clue.

Mari Onette
Amarr
Equilibrium.
Posted - 2007.12.06 21:17:00 - [51]
 

This is actually the first time I honestly believe compensation is in order from CCP.

Protip for devs reading this: If you didn't name your config files after critical system files, then you could never cripple thousands of computers by an errant backslash in your install file.

This problem was completely avoidable at any number of points. CCP made a bad design choice by using a file called boot.ini. They did bad QA by not catching the issue which can be SEEN from the installer, and they failed to listen to their customers, who reported the problem on the forums DAYS before the patch went live.

This is not the perfect storm, where several uncontrolled variables combined too sink a ship. This is the Exxon Valdese, where a drunken pilot rammed his ship aground due to his own stupidity.

Valan
Posted - 2007.12.06 21:17:00 - [52]
 

There is an important moral to this story. If your computer is essential to your income do not do the following:

1.) Put games on it.
2.) Put any illegal software on it.
3.) Surf **** on it.
4.) Loads of other things I can't think of right now.

Do none of the above and I would possibly take someone serious who said they needed their computer and would lose money without it.

Hooch Flux
Caldari
Posted - 2007.12.06 21:18:00 - [53]
 

Originally by: Dr Paithos
Originally by: Hooch Flux

Honestly, if they are installing games on the same PC that they use for work stuff then they should have the work stuff backed up, why should CCP pay for their shortcummings?



Of course people back stuff up. But their computer still does not work, and they cannot access their data. They have also lost data (hopefully temporarily) that dates from after their last backup.

Also, spelling isn't your strong point, no?


Still understood my meaning though, yes?

Dr Paithos
Minmatar
Republic Deep Space Institute
Posted - 2007.12.06 21:19:00 - [54]
 

Originally by: Hooch Flux

Still understood my meaning though, yes?


Not really.

Is it that it's their fault for doing any work whatsoever on a computer that has any games whatsoever on it?

That doesn't fit with what 99% of people do at home, and it wouldn't stand up in court.

Mangala Solaris
Caldari
Red Federation
RvB - RED Federation
Posted - 2007.12.06 21:24:00 - [55]
 

Originally by: Banana Torres
Originally by: Andrue
The legal system in most countries is not a blank cheque that hands out money just to make you feel better. It is there to ensure that you are not significantly out of pocket when you have been wronged. The financial cost of a home computer being out of action for a few hours is close to zero. If the computer was being used to play games it will be zero.

You forgot that you can also be out of pocket because you had to repair the damage caused by the event that you have raised the action over. And you can get interest on the this money too. And money for the hurt caused.

In Britain try to aim for damages of between 700 and 750. Above 700 quid and you can warn them thay will put them into administration. Below 750 quid and you can use the small claims court.

It will come down to who blinks first. Its a bit like PvP but you use letters instead of lasers.



Shame CCP is not a UK company so you cant have them put into Administration.

Takahashi Clutch
Posted - 2007.12.06 21:25:00 - [56]
 

Originally by: Elenath

Now, stop wasting your employer's bandwidth, fanboi. How about getting some work done instead of getting paid for browsing the web?


plenty of bandwidth on our OC12

anyway, i am working

now, stop being so angry

Rolling Eyes


Hooch Flux
Caldari
Posted - 2007.12.06 21:25:00 - [57]
 

Originally by: Dr Paithos
Originally by: Hooch Flux

Still understood my meaning though, yes?


Not really.

Is it that it's their fault for doing any work whatsoever on a computer that has any games whatsoever on it?

That doesn't fit with what 99% of people do at home, and it wouldn't stand up in court.


Frankly, yes it is, they do not have to have games on the same PC! Games are not required, work on the other hand is!

Atius Tirawa
Minmatar
Sebiestor Tribe
Posted - 2007.12.06 21:26:00 - [58]
 

The power of WoW is great in the OP. Some people forget that this is EvE a game we enjoy playing and we forgive errors by the managment and learn to look forward to the pleasure in the patch. If you are going to haggle over 15 dollars, then I suggest you take your buisness elsewhere - like - back to wow where you came from.

I will be honest, this was a major mistake by CCP, but people demanding compensation from it makes them look like angles.

Dr Paithos
Minmatar
Republic Deep Space Institute
Posted - 2007.12.06 21:26:00 - [59]
 

Originally by: Hooch Flux
Originally by: Dr Paithos
Originally by: Hooch Flux

Still understood my meaning though, yes?


Not really.

Is it that it's their fault for doing any work whatsoever on a computer that has any games whatsoever on it?

That doesn't fit with what 99% of people do at home, and it wouldn't stand up in court.


Frankly, yes it is, they do not have to have games on the same PC! Games are not required, work on the other hand is!


So do you have any work, or any personal business documents on your home PC? You don't use it for even internet banking, writing letters to companies, and so on? And you are an adult, right?

Hooch Flux
Caldari
Posted - 2007.12.06 21:26:00 - [60]
 

Originally by: Atius Tirawa
The power of WoW is great in the OP. Some people forget that this is EvE a game we enjoy playing and we forgive errors by the managment and learn to look forward to the pleasure in the patch. If you are going to haggle over 15 dollars, then I suggest you take your buisness elsewhere - like - back to wow where you came from.

I will be honest, this was a major mistake by CCP, but people demanding compensation from it makes them look like angles.


This!!!


Pages: first : previous : 1 [2] 3 4 5 6 7 8 9 ... : last (18)

This thread is older than 90 days and has been locked due to inactivity.


 


The new forums are live

Please adjust your bookmarks to https://forums.eveonline.com

These forums are archived and read-only