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blankseplocked Compensation for Boot.ini errors!!!
 
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vextorious
The Concordiat
Concordiat Alliance
Posted - 2007.12.06 20:13:00 - [1]
 

Edited by: vextorious on 07/12/2007 10:57:08
People are paying to have their computers fixed. Geek Squad wants 100+ dollars to repair this issue. Not I of course(my setup saves my boot.ini to a drive other then the drive with my OS, saving me the trouble). But true non the less.

This is going to require compensation CCP. In the form of free game time or maybe refunds or possibly isk payouts.

I know that I'm personally responsible for saving 2 other users from paying to have their computer fixed.

Make this right CCP. Act fast to save your reputation...


EDIT---Update for first time readers

The regular forum readers already know this but, there is a small contingent of users who do nothing but bash anyone that disagrees with CCP actions or policies.

This phenomenon is not limited to the eve forums. It rears is ugly head in just about every forum on the internet.

BUT! If you can sort through the mess, this thread has numerious high quality posts making good arguments for both sides. I suggest you read it through.


Darwinia
Minmatar
Posted - 2007.12.06 20:16:00 - [2]
 

CCP might be responsable for deleting BOOT.INI, but getting ripped off for a 30 sec fix for installing EVE on business computers is all them...

Don't be stupid, it costs you money.

Judas Jones
Amarr
UK Freedom Fighters
Focused Intentions
Posted - 2007.12.06 20:17:00 - [3]
 

Edited by: Judas Jones on 06/12/2007 20:19:51
What Darwinia said ▲

http://images.buycostumes.com/mgen/merchandiser/18335.jpg

What An Anarchyyt said ▼

An Anarchyyt
Gallente
GoonWaffe
Goonswarm Federation
Posted - 2007.12.06 20:18:00 - [4]
 

If you go to geek squad or ANYWHERE to have this "fixed", I will personally come to your house, and laugh at you.

Little Tigerlilly
Posted - 2007.12.06 20:19:00 - [5]
 

A month playtime added to all account that logged during the affected time might be nice.

Make it so CCP!

vextorious
The Concordiat
Concordiat Alliance
Posted - 2007.12.06 20:20:00 - [6]
 

Don't be a fanboi. Many people have no knowledge of computer repair. If you only have access too one computer what are you to do? What if you need that machine for day to day business? Some have no choice but to seek immediate repair.

Asking for compensation for a mistake of this magnitude is perfectly justified.

Tarminic
Dreddit
Test Alliance Please Ignore
Posted - 2007.12.06 20:20:00 - [7]
 

You honestly paid a hundred dollars to someone to fix this? Unless they gave you a blowjob for free afterwards, it wasn't worth it.

vextorious
The Concordiat
Concordiat Alliance
Posted - 2007.12.06 20:21:00 - [8]
 

Edited by: vextorious on 06/12/2007 20:22:04
Compensation for damages is a fact of life.

An Anarchyyt
Gallente
GoonWaffe
Goonswarm Federation
Posted - 2007.12.06 20:21:00 - [9]
 

Edited by: An Anarchyyt on 06/12/2007 20:22:35
Edited by: An Anarchyyt on 06/12/2007 20:21:58
Originally by: vextorious
Don't be a fanboi. Many people have no knowledge of computer repair. If you only have access too one computer what are you to do? What if you need that machine for day to day business? Some have no choice but to seek immediate repair.

Asking for compensation for a mistake of this magnitude is perfectly justified.


You are going to use this magical thing called THE PHONE, it is a way people happend to communicate before the internet.

It works like this:

Step 1.) Call computer manufacturer.

Step 2.) Hold

Step 3.) Do what they tell you.

Step 4.) 30 seconds have past, and your problem is fixed.

Have Microsoft or Mac given me any sort of compensation when their OS upgrades go and destroy my computer?

vextorious
The Concordiat
Concordiat Alliance
Posted - 2007.12.06 20:24:00 - [10]
 

Edited by: vextorious on 06/12/2007 20:28:09
Warranties expire. Meaning NO PHONE SUPPORT!.

vextorious
The Concordiat
Concordiat Alliance
Posted - 2007.12.06 20:26:00 - [11]
 

Many computers dont come with a restore CD.

Many computer users don't have an XP cd around to boot from

Many computer users dont even know about safemode.

Many computer users dont read forums.

Many computer users have a life outside of eve and dont have time to spend setting up their machine again. In my case we are talking 4 or 5 hours to get back to where I am now.

And dont flame me. Im being fair and composed. You should do the same.

HotAngel
Posted - 2007.12.06 20:30:00 - [12]
 

A brand new shiny boot.ini file for everyone!

Jaig Maldara
Caldari
EXTERMINATUS.
Atlas Alliance
Posted - 2007.12.06 20:30:00 - [13]
 

Edited by: Jaig Maldara on 06/12/2007 20:31:12
You do realize what dell tech support will probobally tell you? They will say to do a system restore. Great solution.

To those who think this is easy for an end user to fix,STFU. Most end users will see their computer crash,not connect it with eve at all,and take it to the shop. Most people pay someone to change the air filter in their car too. This has cost people money,and time. It would certainly be a nice gesture on CCPs part to offer compensation. Perhaps if not for everyone,then for those who were on during the affected time,who submit repair invoices. (Note: I am not one of those peopl;e. I fixed it myself.)

For those that still are down but have access to the internet,here is a boot disk I created to fix the problem without the windows disk or any drastic actions.

http://myeve.eve-online.com/ingameboard.asp?a=topic&threadID=652766&sid=1059503650

Dr Paithos
Minmatar
Republic Deep Space Institute
Posted - 2007.12.06 20:33:00 - [14]
 

Argh see I agree with everything you say except your demand for compensation

If you actually have consequential losses you might actually have an argument under UK law OH GOD HERE COME THE INTERNET LAWYERS /o\

Oh and I'm sure your "CCP's reputation" thing is going to get flamed too, CCP already have a reputation for making a very entertaining, fascinating, fairly buggy niche game and this changes nothing.

CCP have never given compensation so far afaik and aren't likely to start now. Would a day of game time really make you feel better?

Would a hug help?

Sokratesz
Rionnag Alba
Northern Coalition.
Posted - 2007.12.06 20:34:00 - [15]
 

Originally by: vextorious
Edited by: vextorious on 06/12/2007 20:22:04
Compensation for damages is a fact of life.


Whatcha gonna do, sue them? This aint the us you know.

Andrue
Amarr
Posted - 2007.12.06 20:34:00 - [16]
 

Originally by: vextorious
Edited by: vextorious on 06/12/2007 20:22:04
Compensation for damages is a fact of life.
Yes and you get an amount equivalent to what you lost. If your home computer has been out of action for half a day you will get..nothing. Not unless you work from home and can prove that your livelihood depended on it. If you chose to pay someone to fix the problem when it wasn't necessary then you won't get that back either.

The legal system in most countries is not a blank cheque that hands out money just to make you feel better. It is there to ensure that you are not significantly out of pocket when you have been wronged. The financial cost of a home computer being out of action for a few hours is close to zero. If the computer was being used to play games it will be zero.

Dark Shikari
Caldari
Deep Core Mining Inc.
Posted - 2007.12.06 20:34:00 - [17]
 

Originally by: Jaig Maldara
To those who think this is easy for an end user to fix, STFU.
This.

Banana Torres
The Green Banana Corporation
Posted - 2007.12.06 20:35:00 - [18]
 

Originally by: Dr Paithos
CCP have never given compensation so far afaik and aren't likely to start now. Would a day of game time really make you feel better?

Yes.
Originally by: Dr Paithos
Would a hug help?

Even more.

Dr Paithos
Minmatar
Republic Deep Space Institute
Posted - 2007.12.06 20:35:00 - [19]
 

Originally by: Andrue
Originally by: vextorious
Edited by: vextorious on 06/12/2007 20:22:04
Compensation for damages is a fact of life.
Yes and you get an amount equivalent to what you lost. If your home computer has been out of action for half a day you will get..nothing. Not unless you work from home and can prove that your livelihood depended on it. If you chose to pay someone to fix the problem when it wasn't necessary then you won't get that back either.

The legal system in most countries is not a blank cheque that hands out money just to make you feel better. It is there to ensure that you are not significantly out of pocket when you have been wronged. The financial cost of a home computer being out of action for a few hours is close to zero. If the computer was being used to play games it will be zero.


Yeah basically legally your leisure time is worth nothing, if you're a lawyer and write a letter with lots of big wordz and bill them for your time you might just get somewhere, if not no chance

Hooch Flux
Caldari
Posted - 2007.12.06 20:40:00 - [20]
 

Originally by: vextorious
Edited by: vextorious on 06/12/2007 20:22:04
Compensation for damages is a fact of life.


So is accepting the fact that no one made you install the patch, you are not required to play Eve, you do it by choice. Anytime you install any software there is a danger of something like this. So be a big boy and suck it up!

Ciara Daag
Caldari
Science and Trade Institute
Posted - 2007.12.06 20:42:00 - [21]
 

Edited by: Ciara Daag on 06/12/2007 20:49:42
Edited by: Ciara Daag on 06/12/2007 20:42:22
Originally by: Dr Paithos
Originally by: Andrue
Originally by: vextorious
Edited by: vextorious on 06/12/2007 20:22:04
Compensation for damages is a fact of life.
Yes and you get an amount equivalent to what you lost. If your home computer has been out of action for half a day you will get..nothing. Not unless you work from home and can prove that your livelihood depended on it. If you chose to pay someone to fix the problem when it wasn't necessary then you won't get that back either.

The legal system in most countries is not a blank cheque that hands out money just to make you feel better. It is there to ensure that you are not significantly out of pocket when you have been wronged. The financial cost of a home computer being out of action for a few hours is close to zero. If the computer was being used to play games it will be zero.


Yeah basically legally your leisure time is worth nothing, if you're a lawyer and write a letter with lots of big wordz and bill them for your time you might just get somewhere, if not no chance


What about the people who had to spend 100 dollars to send their computer in to the shop,becuase they couldnt even boot up and read how to fix it. Many of us know how to fix these things,but most dont. I bet if you read the eula though,it specificaly protects CCP against losses caused by their software. Still,just becuse they are legally protected does not mean it would not go along way to making some feel better to give those that can send ccp an invoice of a repair a month or two free. It does not really make up for it,but if I was one of those people it would certainly make me feel better than "tough luck,now suck it down, give us more money and go back to playing"

Actually,CCP,even before the merger although not be based in the US,did business here,so they are subject to US laws,just like Google has to be subject to Chinese law if they want to do business there. After the merger,they most certainly are subject to american laws due to White Wolf Games being based out of the US. That being said,its true that you dont get to sue someone for a million dollars just because your mad at them or they did something unfair to you. You MAY be entitled to actual or punative damages depending on relevant laws and the relevant situation.

Banana Torres
The Green Banana Corporation
Posted - 2007.12.06 20:44:00 - [22]
 

Originally by: Andrue
The legal system in most countries is not a blank cheque that hands out money just to make you feel better. It is there to ensure that you are not significantly out of pocket when you have been wronged. The financial cost of a home computer being out of action for a few hours is close to zero. If the computer was being used to play games it will be zero.

You forgot that you can also be out of pocket because you had to repair the damage caused by the event that you have raised the action over. And you can get interest on the this money too. And money for the hurt caused.

In Britain try to aim for damages of between 700 and 750. Above 700 quid and you can warn them thay will put them into administration. Below 750 quid and you can use the small claims court.

It will come down to who blinks first. Its a bit like PvP but you use letters instead of lasers.

Ulstan
Posted - 2007.12.06 20:45:00 - [23]
 

Quote:
Geek Squad wants 100+ dollars to repair this issue. This is going to require compensation CCP.



I want a billion dollars to fix this issue for you. Man, CCP's required compensation just went waaaaaaay up!

Or you know, we could ignore ridiculous 'want' prices and look at what it actually takes to fix the problem.

SheriffFruitfly
Caldari
Posted - 2007.12.06 20:45:00 - [24]
 

Eve-ers love nothing more than being @ssholes to ppl.

I had to walk my friend thru the boot.ini rebuild process last nite because he had rebooted for updating grafix drivers (updated on ccp's advice, naturally). He's perfectly knowledgeable about computers, but without a working computer, he couldn't get online to find the fix, and was talking about reinstalling OS, but waited for me to find a fix.

It's not just the uninitiate that might think of reinstalling OS - there's also the knowledgeable who have no access to the internet due to ccp deleteing a windows system file.

Treher
Minmatar
Infinity Enterprises
Interstellar Alcohol Conglomerate
Posted - 2007.12.06 20:46:00 - [25]
 

Edited by: Treher on 06/12/2007 20:46:43
How about all of you nerdy fanboys tell me how much you paid to have your car fixed or your furnace repaired. I'm sure that you will find that no technician will charge based on actual time to fix something, it's always rounded up to the nearest hour.

This only proves that you know nothing about the service industry and compensation.

Takahashi Clutch
Posted - 2007.12.06 20:47:00 - [26]
 

Edited by: Takahashi Clutch on 06/12/2007 20:48:53
Some of you need to read the Eve EULA more closely.

Quote:
D. Software Updates
CCP may from time to time update or otherwise modify the Software electronically. You hereby grant CCP permission to: (i) extract hardware system profile data from your computer; (ii) extract information from your computer's file directories pertaining to the Game and your ability to access the System; (iii) download to your computer content and Game files and any data related to the operation of the Game. The foregoing applies to any computer from which you log into the System using your Account.


No one put a gun to your head and made you sign up to play eve.

I don't know why people are complaining so much. There are worse things that can happen to your computer.




Aelena Thraant
The Executives
IT Alliance
Posted - 2007.12.06 20:48:00 - [27]
 

Luckily I've built many computers in my time so this was a somewhat easy task, however since my boot drive is raided and I have no floppy it was a huge task to try to get my raid driver loaded on a boot cd last night. Cost me way too much time for a game.

I'm not sure what CCP can do in the future, but they need to make 100000% sure this never happens again... EVER...

Lobo13
The Intergalactic Federation
New Eden Legion
Posted - 2007.12.06 20:51:00 - [28]
 

Originally by: vextorious
This is going to require compensation CCP. In the form of free game time or maybe refunds or possibly isk payouts.



I think isk for faulty software is against the EULA. Pretty sure I read it somewhere.

Lobo13.

Ciara Daag
Caldari
Science and Trade Institute
Posted - 2007.12.06 20:51:00 - [29]
 

Originally by: Aelena Thraant
Luckily I've built many computers in my time so this was a somewhat easy task, however since my boot drive is raided and I have no floppy it was a huge task to try to get my raid driver loaded on a boot cd last night. Cost me way too much time for a game.

I'm not sure what CCP can do in the future, but they need to make 100000% sure this never happens again... EVER...


This just goes to show you,even the "experts" dont know what they are doing 100%. Certainly you were able to fix it. The best way however is to use a XP boot floppy. Most people.even the "experts" dont even know you can do it.

SheriffFruitfly
Caldari
Posted - 2007.12.06 20:52:00 - [30]
 

Originally by: Takahashi Clutch
Edited by: Takahashi Clutch on 06/12/2007 20:48:53
Some of you need to read the Eve EULA more closely.

Quote:
D. Software Updates
CCP may from time to time update or otherwise modify the Software electronically. You hereby grant CCP permission to: (i) extract hardware system profile data from your computer; (ii) extract information from your computer's file directories pertaining to the Game and your ability to access the System; (iii) download to your computer content and Game files and any data related to the operation of the Game. The foregoing applies to any computer from which you log into the System using your Account.


No one put a gun to your head and made you sign up to play eve.

I don't know why people are complaining so much. There are worse things that can happen to your computer.






What a stupid effin post. The EULA says *nothing* about crippling the OS by deleting Microsoft - another company's - system files.


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