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blankseplocked Server issues, take two - Tranquility is now up!
 
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Barbelo Valentinian
Gallente
The Scope
Posted - 2007.09.11 23:16:00 - [361]
 

Originally by: hUssmann
Originally by: CCP Wrangler
I beat the boss to the post! Who da man!?!??


Fix the damn server, then forums k?


/start philosophical drone

That's an unfair comment in response to a bit of banter. As several others have pointed out, there's a little thing called "division of labour". It looks like Wrangler's job (at the moment) is to come on the forum and inform folks of what's going on; he's probably not the best-qualified person in CCP to fix the servers. If he were he wouldn't be on the forums, he'd be fixing the servers. OTOH, if one of the server guys came on and posted something like that, then you'd be justified in your comment.

There's this peculiar attitude some people have in our consumer culture that everyone who's doing something they pay for is like some sort of automaton that should get everything fixed and fixed now. But what's it like when the shoe's on the other foot, when some mouthy customer is bawling you out in your job, whatever it is? We're all human, we all make mistakes. Technology isn't perfect, sometimes things are broken. Software isn't perfect, sometimes it doesn't work as well as it should.

Having said that, speaking formally, yes, this is poor performance, and yes, we are paying customers who have a right to have the game working properly. But I'm sure CCP know that already, otherwise they wouldn't be in business at all.

/end philosophical drone

Felzius
Gallente
Strix Armaments and Defence
Posted - 2007.09.11 23:16:00 - [362]
 

Any chance we could do a rollback?`

I'm thinking about some time late 2005, sounds good?

Ok, let's do it!

BATMorpheous
Caldari
Paradigm Empire
Posted - 2007.09.11 23:16:00 - [363]
 

that isn't the countdown for the server restart...

....its the countdown for the server crashing and users logging back into the forums lmaoLaughingLaughingLaughing

Marux
Gallente
Aliastra
Posted - 2007.09.11 23:16:00 - [364]
 

Originally by: coolruningc
OK thats not good enoth I am pised beyond words you know sort of it was hardwear porblmes for the last tow weeks. of this problem ----- OK so hears what your going to do get some qullified to fix the server know what they are doing and have it back up with the new item in 30 mins max. I can build a pc in 3 mins from base items not that hard os 30-40 mins instilled now sortit.


ShockedShockedShocked

Jim Linger
Rionnag Alba
Northern Coalition.
Posted - 2007.09.11 23:18:00 - [365]
 

Originally by: Jimer Lins
Originally by: coolruningc
OK thats not good enoth I am pised beyond words you know sort of it was hardwear porblmes for the last tow weeks. of this problem ----- OK so hears what your going to do get some qullified to fix the server know what they are doing and have it back up with the new item in 30 mins max. I can build a pc in 3 mins from base items not that hard os 30-40 mins instilled now sortit.


Laughing

I'm sure they'll get right on that, chief.




it's not easy to find 850 hamsters at midnight in iceland

Kasahara
Kat's Discount Weapon Emporium
NISYN Inc.
Posted - 2007.09.11 23:18:00 - [366]
 

Keep up the good work, the server has improved over time. Yer some glitches but hey it is after a patch and tbh i bet you some ppl in here wouldn't have a clue so instead whine about it.... my hat is off to CCP.Very Happy

Lucia Warbler
Native Freshfood
Posted - 2007.09.11 23:18:00 - [367]
 

Where do you people get those ETAs? Mine has been stuck at "checking status" for 2 hours.

Cruise
Gallente
Wasabi Inc
Posted - 2007.09.11 23:18:00 - [368]
 

Originally by: coolruningc
OK thats not good enoth I am pised beyond words you know sort of it was hardwear porblmes for the last tow weeks. of this problem ----- OK so hears what your going to do get some qullified to fix the server know what they are doing and have it back up with the new item in 30 mins max. I can build a pc in 3 mins from base items not that hard os 30-40 mins instilled now sortit.


Hell, I never knew Bill Gates was playing this game! Billy boy! How the hell are ya?!

Lonk T1m3
Caldari
Caldari Provisions
Posted - 2007.09.11 23:18:00 - [369]
 

Originally by: Jim Linger
Originally by: Jimer Lins
Originally by: coolruningc
OK thats not good enoth I am pised beyond words you know sort of it was hardwear porblmes for the last tow weeks. of this problem ----- OK so hears what your going to do get some qullified to fix the server know what they are doing and have it back up with the new item in 30 mins max. I can build a pc in 3 mins from base items not that hard os 30-40 mins instilled now sortit.


Laughing

I'm sure they'll get right on that, chief.




it's not easy to find 850 hamsters at midnight in iceland


see they found the other 850, and had an issue finding the ring leader to get them moving.

CCP Wrangler

Posted - 2007.09.11 23:19:00 - [370]
 

Originally by: Barbelo Valentinian
It looks like Wrangler's job (at the moment) is to come on the forum and inform folks of what's going on; he's probably not the best-qualified person in CCP to fix the servers. If he were he wouldn't be on the forums, he'd be fixing the servers.
That's true, I think if I even got within 1000 meters of the server it would just commit suicide to save me the trouble of destroying it.

coolruningc
Posted - 2007.09.11 23:19:00 - [371]
 

rollback ???? ccp has never done that before in 4 years hehe

Marux
Gallente
Aliastra
Posted - 2007.09.11 23:19:00 - [372]
 

Originally by: Lucia Warbler
Where do you people get those ETAs? Mine has been stuck at "checking status" for 2 hours.


Restart the launcher

CCP Wrangler

Posted - 2007.09.11 23:20:00 - [373]
 

Rollbacks are not an option unless we really can't avoid it. Wink

Axexut
Caldari
AWE Corporation
Intrepid Crossing
Posted - 2007.09.11 23:20:00 - [374]
 

Originally by: Lucia Warbler
Where do you people get those ETAs? Mine has been stuck at "checking status" for 2 hours.

Now showing 134 sec - with the note: "Tranquility has been restarted and is open for business. Fly safe!"

Oops - 63 seconds!


coolruningc
Posted - 2007.09.11 23:20:00 - [375]
 

60 seconds!!

Necronomicon
Caldari
The Weasels of Doom
Posted - 2007.09.11 23:20:00 - [376]
 

Said it before, I will say it again, CCP lost out not employing me, I am the greatest cluster tech evah!!! :P

Lucia Warbler
Native Freshfood
Posted - 2007.09.11 23:20:00 - [377]
 

Originally by: Marux
Originally by: Lucia Warbler
Where do you people get those ETAs? Mine has been stuck at "checking status" for 2 hours.


Restart the launcher


Wee! 50 seconds to start-up.

adriaans
Amarr
Ankaa.
Nair Al-Zaurak
Posted - 2007.09.11 23:21:00 - [378]
 

30!

Felzius
Gallente
Strix Armaments and Defence
Posted - 2007.09.11 23:21:00 - [379]
 

No new posts by the time I press F5... This is disturbing :'(
How often do you update, Wrangler?

PS: Fix the server Wink

hUssmann
Caldari
Veto.
Veto Corp
Posted - 2007.09.11 23:21:00 - [380]
 

Originally by: Barbelo Valentinian
Originally by: hUssmann
Originally by: CCP Wrangler
I beat the boss to the post! Who da man!?!??


Fix the damn server, then forums k?


/start philosophical drone

That's an unfair comment in response to a bit of banter. As several others have pointed out, there's a little thing called "division of labour". It looks like Wrangler's job (at the moment) is to come on the forum and inform folks of what's going on; he's probably not the best-qualified person in CCP to fix the servers. If he were he wouldn't be on the forums, he'd be fixing the servers. OTOH, if one of the server guys came on and posted something like that, then you'd be justified in your comment.

There's this peculiar attitude some people have in our consumer culture that everyone who's doing something they pay for is like some sort of automaton that should get everything fixed and fixed now. But what's it like when the shoe's on the other foot, when some mouthy customer is bawling you out in your job, whatever it is? We're all human, we all make mistakes. Technology isn't perfect, sometimes things are broken. Software isn't perfect, sometimes it doesn't work as well as it should.

Having said that, speaking formally, yes, this is poor performance, and yes, we are paying customers who have a right to have the game working properly. But I'm sure CCP know that already, otherwise they wouldn't be in business at all.

/end philosophical drone


I listened to every word, simply an astonishing speech.

*clap*

Marux
Gallente
Aliastra
Posted - 2007.09.11 23:21:00 - [381]
 

10!

coolruningc
Posted - 2007.09.11 23:21:00 - [382]
 

in!!!!!

Marux
Gallente
Aliastra
Posted - 2007.09.11 23:21:00 - [383]
 

Yahtzee!

Axexut
Caldari
AWE Corporation
Intrepid Crossing
Posted - 2007.09.11 23:21:00 - [384]
 

It be up

Lonk T1m3
Caldari
Caldari Provisions
Posted - 2007.09.11 23:22:00 - [385]
 

Originally by: CCP Wrangler
Originally by: Barbelo Valentinian
It looks like Wrangler's job (at the moment) is to come on the forum and inform folks of what's going on; he's probably not the best-qualified person in CCP to fix the servers. If he were he wouldn't be on the forums, he'd be fixing the servers.
That's true, I think if I even got within 1000 meters of the server it would just commit suicide to save me the trouble of destroying it.


also notice under his name it says

COMMUNITY MANAGER
(or DEV TEAM)

NOWHERE DOES IT SAY HE IS A ROCKET SCIENTIST

(he sure is fun on the boards though)

Agent Li
Caldari
CCCP INC
Posted - 2007.09.11 23:22:00 - [386]
 

I think a lot of you are spoiled.

Most of you also seem to have no idea how hard it is to have a high volume, high availablility system.

It's more difficult than you think.

There are few high volume, high availability systems that support even 10% of the simultaneous users that Eve supports. The transaction volume also has to be extremely high.

Software and its underlying hardware is not as simple as some of you imagine - otherwise, you would all be out there, making money as software architecture gurus with equally impressive systems in your experience.

I'm surprised there isn't a whole day down every week, for scheduled maintenance and testing of deployed features (test servers are never the same as the production servers).

Stop your whining. I consider it a miracle that we get to play as often as we do.

BATMorpheous
Caldari
Paradigm Empire
Posted - 2007.09.11 23:22:00 - [387]
 

Originally by: CCP Wrangler
Rollbacks are not an option unless we really can't avoid it. Wink


thanks for the reassurance wrangler, i came from a game that rolled back 3-4 hours everytime it crashed thats why i dont play it no more...mentioning no names.................... <cough>FLY FOR FUN<cough>

Trind2222
Amarr
The Red Ring
Posted - 2007.09.11 23:22:00 - [388]
 

the server is up

Natalie Vejumba
Posted - 2007.09.11 23:22:00 - [389]
 

Good job ccp on the hardware side.

CCP nerfing...argh.

But thats what you are paying for.

CCP hardware looks and sounds impressive.

Unfortunately, that means is hard as hell to fix.

Yes, I'm angry I can't play eve.

But I do know computers mess up. Sometimes computers mess up

very very badly.

But I still get angry.

Good luck in fixing the hardware ccp.

I'm sure Fiber optic chips with Crystal HDD and quantum data interface systems

will fix your DB issues.

:)

Felzius
Gallente
Strix Armaments and Defence
Posted - 2007.09.11 23:22:00 - [390]
 

And I'm in \O/

Thanks for the effort CCP, now our humble lives may proceed


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