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Hellspawn01
Amarr
Posted - 2007.07.10 01:41:00 - [1]
 

Edited by: Hellspawn01 on 12/08/2007 11:21:56
So I thought I try something different. Bug report it. This is what came out:

Title: Fan submission page

Description: The page is unable to show the pictures. I tried it with IE and firefox, other ppl have reported it too.

Reproduction Steps: Open http://myeve.eve-online.com/screenshots/ wait till the site is done with loading
no pictures? bugged
you see pictures correctly? 20k ppl with broken web browsers.

Screenshot

I know the describtion isnt the best but it says everything really. But now comes the response:
Quote:
Thank you for your bugreport - ID:40668 Title: Fan submission page
Unfortunately, your bugreport contained insufficient information to be of any use. Please review this thread for further information on submitting bugreports.
Your bugreport has been closed.

The BugHunter Team


Im after this "bug" for a long time now and even the one responsable said it would be on his to-do-list, that was months ago. But answering a bug report with what seems to me an automated answer is ridiculous. The only rule from the linked thread that applys here is the screenshot rule which I followed correctly.
Now try to think like the bughunter that gets the report into his hands. "Hmm, I copy the link into my browser, wait for the site to load..... and tell the guy his information is useless and completly ignore the screenshot that shows the bug."
I would be very thankfull if someone with a golden bar tells me what went wrong.

Lady Natacha
Minmatar
Water and Power
Posted - 2007.07.10 02:00:00 - [2]
 

Edited by: Lady Natacha on 10/07/2007 02:01:28
I think CCP just sets up a time delayed auto responder during staff vacation time.

oh wait, didn't the bug hunting "squad" just get buffed?

Nate D
Hell's Rejects
The Council.
Posted - 2007.07.10 03:36:00 - [3]
 

Hmmm yeah there are lots of parts of the website that have seen better days... just submit it again man... The Bug Hunters team is expanding and undoubtedly you might get a few new guys and maybe even some old guys that make mistakes.

-Nate

An Anarchyyt
Gallente
GoonWaffe
Goonswarm Federation
Posted - 2007.07.10 04:01:00 - [4]
 

I've also told them that there was a typo, the item it was in, the part of the description, and the word. But apparently that was insufficient information. So, it happens.

Hellspawn01
Amarr
Posted - 2007.07.10 11:08:00 - [5]
 

Edited by: Hellspawn01 on 10/07/2007 11:14:47
Originally by: An Anarchyyt
I've also told them that there was a typo, the item it was in, the part of the description, and the word. But apparently that was insufficient information. So, it happens.

Lol.

This makes bugreporting totaly useless when ppl try to help but get a macro response.

EDIT:
Some months ago I posted this thread and a forum mod said he will farward it to the ppl in charge. After I bumped the thread, it got locked and I mailed to the forum mods. See here:

*snip* Don't post moderator communications or emails. -Rauth Kivaro (mods@ccpgames.com)

First a mod passes the info to the right ppl, nothing happens. Then a mod tells me to bug report it because the mods are not the right ppl for such issues. See first post for response on bug report.

I pretty much feel abandoned.

Garia666
Amarr
T.H.U.G L.I.F.E
Xenon-Empire
Posted - 2007.07.10 11:12:00 - [6]
 

Edited by: Garia666 on 10/07/2007 11:16:12
Please check this link..

http://myeve.eve-online.com/ingameboard.asp?a=topic&threadID=553385

They know about they just dont do anything to solve it

Anyway in the mean time use an alternative
use this one..
http://www.garia.net/
How to use :
Click on gallery -> click on Gallery

press add item :)

No need for registering

enjoy

Gner Dechast
Flashman Services
Posted - 2007.07.10 11:13:00 - [7]
 

Evil or Very Mad

Where's that new QA guy, with ideas for bug reporting system and such??

Here's an action point for you, dismiss these toons responsible for not being able to type an URL into a web browser to janitor duties at the most.

Absolutely incredible response!

Tuning a bug reporting site is obviously not gonna cut it, something has to be done internally to get rid of these kinds of responses, IMO.

Hellspawn01
Amarr
Posted - 2007.07.10 11:17:00 - [8]
 

Much <3 Garia YARRRR!!

CCP Sharkbait

Posted - 2007.07.10 11:20:00 - [9]
 

i have untrashed this bug report and i will take care of it.

thx
/Shark

Gner Dechast
Flashman Services
Posted - 2007.07.10 11:22:00 - [10]
 

Originally by: CCP Sharkbait
i have untrashed this bug report and i will take care of it.

thx
/Shark


Great work - now revoke coke privileges from the guy who closed it Twisted Evil


Garia666
Amarr
T.H.U.G L.I.F.E
Xenon-Empire
Posted - 2007.07.10 11:35:00 - [11]
 

Originally by: CCP Sharkbait
i have untrashed this bug report and i will take care of it.

thx
/Shark


let me bookmark this post .. for future refference

Garia666
Amarr
T.H.U.G L.I.F.E
Xenon-Empire
Posted - 2007.07.16 07:57:00 - [12]
 

so whats the status of your bugreport?
and is it actualy untrashed?

Steini OFSI
Gallente
The Collective
Against ALL Authorities
Posted - 2007.07.16 09:43:00 - [13]
 

Originally by: Garia666
so whats the status of your bugreport?
and is it actualy untrashed?


You know, demanding answers like that actually takes time from the people dooing their work if they were to answer it.

Dev's are people, they do their job as well as they can and need their summer vacation. That beeing said maybe the bug has been looked in to and they have not been able to reproduce it and have scrapped it. Maybe they've reproduced it and are trying to locate the problem in the code. Maybe it's fixed.

My fictional answer is

"We've looked into the bug report and experienced on two occasions your problem, we have been looking into the code but it's like gazillions of command lines and multiple interlinking queries and booleans and whatthatstuffizcalled. And so far we know it's located on page 1075-1093 of 5432 pages. We're now dooing step by step analysis of the code where we go into details of what happens if we do the procedure wich produced the bug. However it seems that it is dependant on what has been done before the specific bug producing step kicks in due to internal linking and working of the program and that has to be fixed as well because we might risk a lockup if we only fix a part of the bug so now I need to test 100 different approaches to your problem.

As of now I'm gonna have myself a coffee break, and then I had promised to look into the desynch problem wich is more important bug, this answer took me 10 minutes to write. Finding the topic took me 3 minutes and then I got carried away reading other threads for 10 minutes, then my boss came by and asked me how I was dooing and I said fine and since the weekend is over we asked each other how the weekend had been and chit chatted a bit. All in all 30 minutes of non work due to one response of a bug, and I have enough bugs to make answers the next 2 weeks.

Your's sincerely CCP FictionalYarr"

Frug
Omega Wing
Snatch Victory
Posted - 2007.07.16 10:37:00 - [14]
 

It really is garthagk's domain, isn't it? The last time we whined at him he totally fixed the alliances list. He's been busy with this API stuff lately afaik but I heard if you yell his name real loud, he descends from the sky and does stuff.

Ray McCormack
Nordar Innovations.
Posted - 2007.07.16 10:45:00 - [15]
 

Originally by: Frug
I heard if you yell his name real loud, he descends from the sky and does stuff.

I heard if you say it three times backwards really fast you choke on your own snot.

Lanu
0utbreak
Outbreak.
Posted - 2007.07.16 11:26:00 - [16]
 

Originally by: Garia666
Originally by: CCP Sharkbait
i have untrashed this bug report and i will take care of it.

thx
/Shark


let me bookmark this post .. for future refference


Doing exaaaactly the same YARRRR!!

But seriously.. the community have said they want this back for ages now. And ccp just keeps on saying 'yes we know ill let somebody look into it'. Nothing happens! Come on.. fix it!

Hellspawn01
Amarr
Posted - 2007.07.24 00:25:00 - [17]
 

2 weeks deserve a push to remind the right parties. Still waiting for the promised fix.

Hellspawn01
Amarr
Posted - 2007.08.02 15:40:00 - [18]
 

Where is that (for the 3rd time) promised fix?

Lanu
0utbreak
Outbreak.
Posted - 2007.08.07 00:24:00 - [19]
 

Any update ? I got some lovely screen shots that I would like to post..

Hellspawn01
Amarr
Posted - 2007.08.12 11:24:00 - [20]
 

Originally by: CCP Sharkbait
i have untrashed this bug report and i will take care of it.

thx
/Shark

Im kinda not suprised that nothing happened one month after a dev promised a look into it. Its almost 2 years now so get your behinds up already.

Hellspawn01
Amarr
Posted - 2007.09.02 10:25:00 - [21]
 

What does it take to get this fixed? Will we ever hear more than just hot air from you devs about this?

Jim McGregor
Posted - 2007.09.02 10:26:00 - [22]
 


Sharky seems to have forgot it.

Hellspawn01
Amarr
Posted - 2007.09.02 10:33:00 - [23]
 

Originally by: Jim McGregor

Sharky seems to have forgot it.


Strange. The forum mods said to pass it on, kieron said to pass it on, the website dev said to look into it, shark said to look into it.....

Maybe its just me that thinks that this needs to be fixed because its broken for over a year.

Kazuma Saruwatari
Posted - 2007.09.02 10:39:00 - [24]
 

Originally by: Hellspawn01
Originally by: Jim McGregor

Sharky seems to have forgot it.


Strange. The forum mods said to pass it on, kieron said to pass it on, the website dev said to look into it, shark said to look into it.....

Maybe its just me that thinks that this needs to be fixed because its broken for over a year.


That in itself is cause for major concern. Over a year broken?Shocked

Jim McGregor
Posted - 2007.09.02 10:40:00 - [25]
 

Originally by: Hellspawn01
Originally by: Jim McGregor

Sharky seems to have forgot it.


Strange. The forum mods said to pass it on, kieron said to pass it on, the website dev said to look into it, shark said to look into it.....

Maybe its just me that thinks that this needs to be fixed because its broken for over a year.


Its probably just one of those things. Summer vacations, people being away etc. Mail kieron@ccpgames.com and link to this thread, maybe that will help get the attention of the right people.

Hellspawn01
Amarr
Posted - 2007.09.02 10:47:00 - [26]
 

Originally by: Jim McGregor
Its probably just one of those things. Summer vacations, people being away etc. Mail kieron@ccpgames.com and link to this thread, maybe that will help get the attention of the right people.


CCP Garthagk
Kieron
CCP Sharkbait
Im sure I had their attention at least once.

Jim McGregor
Posted - 2007.09.02 10:51:00 - [27]
 

Originally by: Hellspawn01
Originally by: Jim McGregor
Its probably just one of those things. Summer vacations, people being away etc. Mail kieron@ccpgames.com and link to this thread, maybe that will help get the attention of the right people.


CCP Garthagk
Kieron
CCP Sharkbait
Im sure I had their attention at least once.


Sure, but thats the way it works in a company. You have tons of stuff to do at all times. Keep bugging them. :)

Lanu
0utbreak
Outbreak.
Posted - 2007.09.07 19:56:00 - [28]
 

Any news yet?

Daelorn
Posted - 2007.09.11 01:57:00 - [29]
 

FIX

Peter Piney
Posted - 2007.09.11 02:21:00 - [30]
 

Originally by: Hellspawn01
Originally by: Jim McGregor
Its probably just one of those things. Summer vacations, people being away etc. Mail kieron@ccpgames.com and link to this thread, maybe that will help get the attention of the right people.


CCP Garthagk
Kieron
CCP Sharkbait
Im sure I had their attention at least once.


You're Amarr, no one cares what you think Laughing


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