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krewton
Posted - 2007.08.29 21:52:00 - [61]
 

same here three nights now with problems. sent letter yesterday saying how unhappy i am and that if not sorted in twenty four hours going to take this matter further with consumers direct. to look into court action and compensation.
they have found away to block us but make it look like our ip address to eve through them is still running.
to check this goto start and then run, type cmd. and enter
here you will have the cmd screen type tracert 87.237.38.200

it will run a tracer from your computer to the destination. tiscali will be in the list of destinations. plz get back to me and tell me your results. just checked mine and there still activly blocking..

i really do hope this company understand how far i will take this and anyone else with the problem should also put on pressure. i have truly had enough tomorrow i will be looking at further ways now to take action against them.

this is a direct infringement of the SUPPLY AND GOODS ACT 1982.

Apocalytica Insomnia
Blue Labs
Pandemic Legion
Posted - 2007.08.29 23:53:00 - [62]
 

Edited by: Apocalytica Insomnia on 29/08/2007 23:53:53
Edited by: Apocalytica Insomnia on 29/08/2007 23:53:15
This is a Traceroute from when i last crashed ingame:

1 3 ms 3 ms 1 ms my.siemens [192.168.40.200]
2 * * * Zeitüberschreitung der Anforderung.
3 1290 ms * 1686 ms 212.6.112.194
4 117 ms 402 ms 2719 ms ge-6-0-5-0-hb-0.hb.ewe-ip-backbone.de [212.6.114
.110]
5 3467 ms 1109 ms 1049 ms bbrt.ffm-0-10ge-6-0-0.ewe-ip-backbone.de [212.6.
114.14]
6 1117 ms 879 ms 989 ms tge5-4.fr3.frf.llnw.net [80.81.192.221]
7 229 ms 65 ms 61 ms tge1-3.fr4.par.llnw.net [69.28.172.101]
8 2580 ms 135 ms 69 ms ve6.fr3.par.llnw.net [69.28.172.117]
9 99 ms 62 ms 59 ms tge1-2.fr4.lon.llnw.net [69.28.171.50]
10 317 ms 223 ms 1555 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
11 139 ms 205 ms 302 ms 87.237.38.199
12 98 ms 156 ms 2269 ms 87.237.38.200


I think the traceroute clearly shows that in my case my ISp is the one who needs a slap on the head, right ?

Amaron Ghant
Caldari
Black Thorne Corporation
Black Thorne Alliance
Posted - 2007.08.30 02:02:00 - [63]
 

Edited by: Amaron Ghant on 30/08/2007 02:07:08
Tracing route to 87.237.38.200 over a maximum of 30 hops

4 18 ms 17 ms 17 ms ge1-1-core3.th.eclipse.net.uk [81.5.191.1]
5 17 ms 18 ms 23 ms tge5-4.fr1.lon.llnw.net [195.66.224.133]
6 20 ms 28 ms 18 ms ve5.fr4.lon.llnw.net [69.28.171.138]
7 18 ms 18 ms 20 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
8 19 ms 18 ms 18 ms 87.237.38.199
9 18 ms 18 ms 18 ms 87.237.38.200

unstable connection to eve at 0300 Mad

Sod all during the day from after dt to at least midnight.

Internet provider is eclipse in the UK.

krewton
Posted - 2007.08.30 13:36:00 - [64]
 

IMPORTANT PLEASE READ

just had tiscali uk head office on the phone- they called me
there policy is they cannot and will not garentee a service for eve on peak hours of the day. this is a direct contrivension of our contracts, i highly advise any customer having this problem to look into taking matters that one step further. i know i am and will kick some serious ass. so tiscali if your reading this look the hell out you got a storm coming i promise you.


Richy Young
Posted - 2007.08.30 14:29:00 - [65]
 

Edited by: Richy Young on 30/08/2007 14:30:05
go krewton go krewton.. go go.. go krewton

if they cant garenty me what i have paid for and my persistent attempts to get them to solve the problem continue to fail im gunna have to demand they release me from what ever 12 month contract im in and allow me to migrate, i cant see how they can hold me to it if they are providing what im paying for

i dont wanna move i want the stupid problem fixed

Richy Young
Posted - 2007.08.30 14:35:00 - [66]
 

got this one today sounds like they are trying ?

Thank you for getting back to us with the information.

I have forwarded the issue to our engineers. They are aware of this problem and are currently working on a resolution.

In the interim, please accept my apologies if this issue is currently affecting your peak time usage.


Regards,

Tiscali Technical Support

hehe a resolution.. basically away that doesnt involve them turning off all there restrictions on what people use hehehehe

Petra McPook
Posted - 2007.08.30 16:55:00 - [67]
 

Guys? I know this may seem kind of giving in but it seems to me that you might be far better off by just migrating? I'm sure that if you are still under contract but you threatened to advise OFCOM about this they would be prepared to let you go? Just tell them that you were not advised specifically that certain sites would be arbitrarily restricted at certain times of day. I would suggest that would make the contract voidable in your favour.

When I DID migrate I found that BT could provide a FAR faster speed on the same line...and THEY have more subscribers than Tiscali and ALL their subsidiaries. Tiscali is bad...and will only get worse. Bale out now and vote with your wallet!

Richy Young
Posted - 2007.08.30 17:52:00 - [68]
 

sorry but i wouldnt go to bt if someone paid me, all connections were bt and 99 percent still are just re branded undersomeone elses customer services number. i liiked tiscalis fair use policy compared to bts and many other companys but it said nothing in there about periodic restrictions when they feel like it

there is nothing ofcom can do, ofcom wont handle individual complaints, they only note what the complaint was about and put them in a pile if the pile gets big enough then they act on it, imagine how big that pile needs to be for them to take notice

if i migrated, it would probably be to adsl24

GaiusOctavian
Caldari
Posted - 2007.08.31 17:47:00 - [69]
 

Tracing route to 87.237.38.200 over a maximum of 30 hops

1 1 ms 1 ms 1 ms . [192.168.2.1]
2 48 ms 44 ms 40 ms lo99.mk-1-ips.as9105.net [212.74.111.124]
3 29 ms 28 ms 27 ms ge0-3.mk0.as9105.net [80.40.119.141]
4 55 ms 64 ms 55 ms pos3-0.lon10.as9105.net [212.74.108.10]
5 44 ms 37 ms 34 ms pos2-p0.lon11.as9105.net [212.74.111.230]
6 * 36 ms 31 ms ge-7-1-0.lon11.ip.tiscali.net [213.200.77.49]
7 29 ms 29 ms 24 ms limelight-lon-gw.ip.tiscali.net [213.200.77.118]

8 37 ms 47 ms 35 ms ve5.fr4.lon.llnw.net [69.28.171.138]
9 38 ms 39 ms 33 ms ccp.ve201.fr3.lon.llnw.net [87.248.208.150]
10 49 ms 51 ms 50 ms 87.237.38.199
11 57 ms 48 ms 52 ms 87.237.38.200

Trace complete.

Yep...its 18:45 here, and Tiscali are blocking me. Thats my 3rd result of the tracert, the other 2 had the same results.

Shame I can't do anything about it. Sad I don't pay for the internet in this house

Al Thorr
Caldari
The Wheel
Posted - 2007.09.02 13:16:00 - [70]
 

Edited by: Al Thorr on 02/09/2007 13:16:24
Used to be on tiscali several years ago - and believe me they were just as bad.



I had to ditch them via the long route of cancellation then wait for token to be released on line.( no Mac codes) Went to Nildram ( now pipex) and they were fine until 5 months ago the latencies became higher and extra hops being added.

So moved to Be Online and all is sweetness and light. ( for now - touch wood)

My advice to anyone who is able to leave tiscali - do so.

Regards

Al Thorr

nighthawkcm
Minmatar
German Kings
Majesta Empire
Posted - 2007.09.03 09:03:00 - [71]
 

I do not look at disconnects then rather on a tremendous amount of packet loss, nearly 50% at one server.
This surely makes lag and desync worse.

krewton
Posted - 2007.09.04 13:00:00 - [72]
 

well good bye tiscali cheers for naff all. 5 days till adsl 24
LaughingLaughing

Richy Young
Posted - 2007.09.04 20:53:00 - [73]
 

how did you go about leaving them ? where you in your 1 year contract?

krewton
Posted - 2007.09.04 21:12:00 - [74]
 

hi richy was after my one year contract so could leave np. shame for the year it was a good isp with no problems. if you kick up a right stink though and tell them they have already made the contract null and void i really dont see how they can make you adhere to it.
also asked for my mac code today and within two hours it was in my e mail address ready for me to use
good luck to you all i really did try to deal with them for us all but they really dont want us as valued customers anymore.
keep in touch using this forum for a while and if your ever in isinokka 5-2 please look me up and say hi.

Richy Young
Posted - 2007.09.05 15:36:00 - [75]
 

sucks big time they say just becuase i cant play online games in peak hours its not a good enough reason for them to release me from my contracted 12 month period.. shocking which bascially means ive gotta continue complaning forr months and months till i finally get through to someone who can actualyl say i can leave

Petra McPook
Posted - 2007.09.06 14:30:00 - [76]
 

Originally by: Richy Young
sucks big time they say just becuase i cant play online games in peak hours its not a good enough reason for them to release me from my contracted 12 month period.. shocking which bascially means ive gotta continue complaning forr months and months till i finally get through to someone who can actualyl say i can leave


Mate...you have to speak to someone in a position of responsibility. They cannot unilaterally decide which uses they are going to restrict you to....did they specify this upon you signing the contract?

Richy Young
Posted - 2007.09.07 07:50:00 - [77]
 

its not like you get a contract to sign though is it you simple tell them over the phone you wanna join then 3 days later you have internet, if i dont have the mac code and eave i willbe forced to wait 15 odd days thats after i get cut off and then pay an activation fee with the new company but i would rather someone else have my money than tiscali who has provided a rubbish to no survice. i still would like the mac code im gunna right a letter to customer services then try trading standards if i dont get a satisfactory reply

o0TuNa0o
The Littlest Hobos
Damu'Khonde
Posted - 2007.09.07 13:03:00 - [78]
 

I can't belive this issue is still going on! I had the connection probems, months ago. In fact, it was late last year!!

Do yourselves a favour all and change ISP!

Ring Tiscali and get your MAC code. They are obliged to get it too you within 24 hours. Find new ISp, demon are superb. I get lightening fast service and higher bandwidth. Is slightly more expensive, but you get what you pay for. Tiscali are hopeless.

Sign up with new ISP, your service will switch over instantly in a day or two. You will not experience any loss of connection and you will not be charged for moving ISP.


o0TuNa0o
The Littlest Hobos
Damu'Khonde
Posted - 2007.09.07 13:05:00 - [79]
 

Forgot to mention, If your on contract and they try to chrge you, just compain. I told them they were breaking their own FUP by blocking access to the game server (which they were back then, between 5pm and 10m). keep complaining and you'll win

VeNT
Minmatar
Freelancer Union
Unaffiliated
Posted - 2007.09.08 17:34:00 - [80]
 

Edited by: VeNT on 08/09/2007 20:35:24
I'm having the same issue with Eclipse too, anyone else?


also don't forget to check if you have peerguardian running as it blocks CCPs servers

CaNaRiEs
Posted - 2007.09.10 19:34:00 - [81]
 

Eclipse
Nildram
homecall (pipex)
easynet

each of these ISP's were owned or used pipex for there internet accsess. and now pipex have been bought by Tascali. BBC news report. so I would expect over time each of these servises to continualy get worse as they "load balance" there network.

however currently I am on Pipex and my connection has been prity stable, only really bad on bank hollidays

Shinn Splintz
Amarr
Psychadelic Furs
Power Of 3
Posted - 2007.09.10 20:28:00 - [82]
 

i've honestly had no issues at all with EVE thru Tiscali, am I a lucky one?

Richy Young
Posted - 2007.09.14 08:34:00 - [83]
 

IM FREEEEEEEEEEEEEEEEEEEEEEEEEE free to do whatever i....

finally after loads of phone calls and emails tiscali have released me they are migrating the current customer base from ipstream which doesnt allow connections in peak im assuming due to extreme traphic shaping due to congestion at peak times.

anyways the process is automated and is planned over the next year or so... so when they keept sending me emails saying please bare with us the engeineers are working on it was a bit of an understatment!

you just neeed to get the engineeres to admit that it will take a silly amount of time to fix and then they have to let you out of your contract becuase they cant provide a service

so 1 month into my contract and after they upgraded me to 8mb as well ive been set free im planning on moving to adsl24 i here its all unlimited and noblocking or p2p restrictions!

Nabias
Posted - 2007.09.18 18:02:00 - [84]
 

anyone know why tiscali are singling out EVE? It cant be hoging that much banbwidth ...can it...?

Captain Warez

Zathuraa
Applied Cyronics
Posted - 2007.09.18 19:30:00 - [85]
 

I cant believe this. Im gonna switch to BT

Richy Young
Posted - 2007.09.19 07:45:00 - [86]
 

its not on purpose eve uses a quite high up port 26000 i think world of warcraft uses a much lower one for example something like 60 i think at peak to stop peer to peer downlaoding on the ipstream service which is congested they basically stop everything they can get away with above the most common ports. else becuase its sooo congested most peoples internets would probably grind to a halt they thought buying up a few other companys extra pipes would have sorted the problem and i did notice it ease slightly but nopw its back to starting being blocked even earliyer at 4pm! they are never going to release there restrictions becuase they will never get a handle on the congestion becuase they simpley arnt willing to invest in enough new capacity no company is hence why the internet is so crap in the uk compared to other leading countrys

its a shame that they dont consider blocking eve a problem ! i bet if they had blocked world of warcraft they would have noticed the when 1 million customers migrated looool

Bottom line and i think it should be added to the first post for new people to the thread, is tiscali have NO estimated time on fixing the problem becuase they have no plans on fixing it they will tell you they are attempting to fix it but its all support line rubbish if you get through to any one that knows anything they will tell you its been going on for a year and they still have no idea when it will be fixed ie: never! you ARE allowed to be released from your contract, I was ! they arnt providing the service your paying for and can not provide it! if you keep on and on at cancellations they will let you out with out penalty and give you a make code

i recommend ADSL24 for uk customers

malet
FinFleet
Raiden.
Posted - 2007.09.19 17:51:00 - [87]
 

Any body on that crappy tiscali got connection problems today? 2 hours now and no connection to eve!!

Rodj Blake
Amarr
PIE Inc.
Posted - 2007.09.19 17:56:00 - [88]
 

Edited by: Rodj Blake on 19/09/2007 18:33:18
Edited by: Rodj Blake on 19/09/2007 18:12:27
I'm on Tiscali and currently unable to connect to Eve.

Not had any previous problems, mind.

EDIT: Managed to log-in at 18:11; Got booted at 18:17. Managed to get back for a while before being booted

Jaeron Krull
Posted - 2007.09.19 18:24:00 - [89]
 

I've had absolutely zero problems with Tiscali, in two years.




...until I tried to play EVE.

I managed to get on for a few hours in the early hours of the morning, but other than that, nope. MSN works, WoW works, every concievable other Internet related thing I own, works fine. But not EVE :( It's annoying, because from the few hours I played, I love the game.

Two months until I move into my new flat :D A flat that Tiscali will get absolutely nowhere near.

Panshun
54th Knights Templar
Dark Matter Coalition
Posted - 2007.09.19 18:42:00 - [90]
 

I've not had a problem, and I'm with tiscali, in the three months or so I've been playing eve at all times of the day. Until today, havent been able to get connected since 16:00. I'm in cambridge btw.


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