open All Channels
seplocked Issues, Workarounds & Localization
blankseplocked Tiscali users please read.
 
This thread is older than 90 days and has been locked due to inactivity.


 
Pages: first : previous : ... 6 7 8 9 [10] 11 12 13 14 ... : last (20)

Author Topic

Ashlee Darksky
Minmatar
Forum Insurgency
Posted - 2007.12.17 17:20:00 - [271]
 

Quote:
Any UK players connect via Tiscali broadband

For the past week, From 6pm to 11pm i am unable to connect to eve, Internet connection is fine, just unable to connect to eve server.

Having just spend a useless 30 mins on the phone i just wondered if this was part of their FUP and if any other users are affected?




I had a similar problem on another online game when I was with Tiscali. It turns out, Tiscali use a lot of TRAFFIC SHAPING and PORT BLOCKING!

They of course, denied it to me.

However, at 6pm bang on the dot, every weekday evening I would be unable to connect. Web, email, etc was fine.

They had blocked my ports! They "looked into" it and found "nothing wrong" - bull! Funny how it kicked in just after my 14 days cooling off period.

Anyway, I kicked up *such* a *massive* stink they agreed to cancel my 12 month contract with no charges. What they do is nothing short of theft! I would suggest you find their UK compaints office and advise them you are cancelling your contact due to them failing to provide the services contracted for! Do not take no for an answer, do not back down and threaten the "Office of Fair Trading", "Trading Standards", "OFCOM" and so on - they soon skulk off then.

If they claim they are "managing" traffic routes, thats fine - but not to the extent where certain routes become unusable - thats clearly a denial of service, and that constitutes a breach of contract. You can therefore escape it that way

If you want just web, email, etc then Tiscali are fine. Otherwise, for online gaming go elsewhere. JUST DO NOT USE TISCALI FOR ONLINE GAMING AT ALL!!!

I repeat:

*** DO NOT USE TISCALI FOR ONLINE GAMING AT ALL *** (in case you missed it the first time )

Some suggested alternatives are:

Zen
BT
Entanet

Have a look at http://www.thinkbroadband.com/ for a list of providers, stats, etc.

PS - My problem was on their 8 meg "unlimited" (unlimited my ass) service! I know people on the 2 meg service who were ok.

the ion
Posted - 2007.12.17 20:21:00 - [272]
 

entanet is more than double tiscali plus 50 setup charge :( that'd be 45 a month + 50 just to play eve. I'm suck.

Valhallas
Gallente
The Executioners
Posted - 2007.12.18 11:26:00 - [273]
 

I would like to share my experience of Tiscali customer care.

Mid November I ran into the "tiscali problem" where you just lose your connection to EVE during peak hours. This is after 2 years of really good service.

28th November - sent an email to tech support describing the problem.

Result - No reply, other that the confirmation that they had recieved my email.

5th December - Called up to get a MAC code, they said they would bump up my connection to 8 Meg to try and sort it out, and put me straight thru to tech support. While putting me thru to tech support they managed to hang up on me.

13th December - Connection got increased as promised, made no difference to EVE.

18th December - Called up to get a MAC code, halfway thru conversation phone went dead.
18th December - Called up to get a MAC code, They have now agreed to supply this.

Here's my advice to others.

If you want a MAC code off them don't let them talk you round. I don't like being rude to people but I just told them I had already explained the problem in my email and could not be bothered going thru it again. Also dont go thru to tech support, its just another opportunity for them to hang up on you.

Anyway, to explain the EVE problem to Customer care or tech support is a waste of time. By now it is becoming obvious that they can't, or are not willing to fix it.

If however you are using Tiscali OK at the moment, you could always phone up the cancellations department on 0845 0774488 and demand a free upgrade, just pretend you have a problem with it being too slow.

Snaith
Minmatar
Bug Eyed Monsters
Posted - 2007.12.18 14:56:00 - [274]
 

Latest from Tiscali.
Quote
" I do agree this has been dragging on, but I also understand some of the complexity surrounding traffic management. I have continued to champion this at various levels throughout the company including at a weekly meeting at HQ. This thread was originally set up by me to gauge the situation but also to provide hard data to the network team. It's doing its job as we are feeding this information back a few times a week. I'm sorry this is taking time, but rest assured, if I didn't think we could get somewhere with this, a) I wouldn't have started this sticky and b)I'd feed you a corporate line and close this off. Lets see what the network team come back to me with and when. Can I also encourage those that haven't yet added their complaint to this sticky to please do so.
__________________
Regards

Brett

Technical Administrator
Tiscali UK LTD " end of quote

Tiscali support link click here

Click link to post on Tiscali forums, you may have to register, Brett needs as many people as possible so please persist.

Gentooian
Posted - 2007.12.18 17:45:00 - [275]
 

Well, I'm another one who is suffering with a tiscali connection. Have raised a number of technical help questions and I'm just being ignored.

If it has been going on since September for some people as Snaith's link suggests then I'm glad I requested my MAC. Unfortunately the 24th Dec can't come fast enough Crying or Very sad

I really dont understand why they cant just temporarily allow all ports open to Eve's IP address as a quick fix. Personally I think Tiscali aren't going to do alot and you may find your stuck with this problem for the foreseeable future. If my opinion means anything, I think you are better off requesting a MAC on the grounds that they are not providing the service you signed up for, well my two pence anyway.

Roll on 24th December.

Snaith
Minmatar
Bug Eyed Monsters
Posted - 2007.12.18 18:45:00 - [276]
 

Edited by: Snaith on 18/12/2007 18:45:11
Originally by: Gentooian
Well, I'm another one who is suffering with a tiscali connection. Have raised a number of technical help questions and I'm just being ignored.

If it has been going on since September for some people as Snaith's link suggests then I'm glad I requested my MAC. Unfortunately the 24th Dec can't come fast enough Crying or Very sad

I really dont understand why they cant just temporarily allow all ports open to Eve's IP address as a quick fix. Personally I think Tiscali aren't going to do alot and you may find your stuck with this problem for the foreseeable future. If my opinion means anything, I think you are better off requesting a MAC on the grounds that they are not providing the service you signed up for, well my two pence anyway.

Roll on 24th December.


We did give you links to their broadband support , did you post there, and get a ticket number?

They can't temp allow ports open to Eves address as they are not closed.
On the Tiscali forums (linked) there is an explaination of the problem.

I agree it will not be solved in the near future, we are still hammering away at them. As said with other companies also rolling out software like this be careful where you go , and I would suggest you check the ISP is not already owned by Tiscali or one of its sister companies. Also check they are game friendly, and not using traffic shaping. Good luck.Smile

Valhallas
Gallente
The Executioners
Posted - 2007.12.18 19:16:00 - [277]
 

Edited by: Valhallas on 18/12/2007 22:00:03
Edited by: Valhallas on 18/12/2007 21:59:43
I am going to try Plus Net now, they say on thier web site that they prioritise time sensitive applications like gaming and VOIP, so based on the fact they actively advertise they are good for gaming, they are unlikely to go down the same road as Tiscali with this traffic shaping stuff.

And they are always winning awards for thier service.

Edit:
I just found out that PlusNet do use traffic shaping by looking up the entry for traffic shaping in Wiki. Still I am on a 3 month free trail so I'll see how it goes.

Celtari
Gallente
Posted - 2007.12.19 10:52:00 - [278]
 

Hi All
I've been suffering from a similar issue with Pipex / Homecall. Due to their 'fair usage policy' i suspect.
Every evening from 6pm to 11pm i cannot connect to EVE. I run EVE, it checks for Tranquility, finds the server but cannot get its Status (status:UNKNOWN)
When i then attempt to log in i get an error msg 'the connection to the server was closed'

I suspect because this occurs between the times of 6pm and 11pm this is due to Pipex's so called 'Fair Usage Policy', which states that high usage users who use 'Peer-to-Peer or file-sharing software'
Well as far as i know EVE Online is not a file sharing program, so i called up Homecall and explained the situation, they have since sent me an email with details to fill out for EVE online (game port, ip address, situation etc) so we'll see what happens.

However if you are suffering from this same issue PLEASE call technical support and get this issue reported!!

Thanks



Snaith
Minmatar
Bug Eyed Monsters
Posted - 2007.12.19 13:50:00 - [279]
 

Edited by: Snaith on 19/12/2007 13:55:17
This is not new to Pipex , part of the Tiscali group, who are also traffic shaping and were causing the same problems.
They are supposed to have it fixed, so don't be fobbed off with ignorance on their part.

If you were on their FUP they have to notify you first.

If it becomes a multi player issue I would use their tech support forums , where at least you can get it in writing and also have any other sufferers joining in. Phone calls get ignored, you may also find existing threads about the problem on their/our forums.

Inculus
Posted - 2007.12.19 17:10:00 - [280]
 

Originally by: Celtari
Hi All
I've been suffering from a similar issue with Pipex / Homecall. Due to their 'fair usage policy' i suspect.
Every evening from 6pm to 11pm i cannot connect to EVE. I run EVE, it checks for Tranquility, finds the server but cannot get its Status (status:UNKNOWN)
When i then attempt to log in i get an error msg 'the connection to the server was closed'

I suspect because this occurs between the times of 6pm and 11pm this is due to Pipex's so called 'Fair Usage Policy', which states that high usage users who use 'Peer-to-Peer or file-sharing software'
Well as far as i know EVE Online is not a file sharing program, so i called up Homecall and explained the situation, they have since sent me an email with details to fill out for EVE online (game port, ip address, situation etc) so we'll see what happens.

However if you are suffering from this same issue PLEASE call technical support and get this issue reported!!

Thanks



I went through the exact same thing as you, fill out the E-mail with all the details blah blah blah. That was about a month ago now and finally gone to the "top" of their escalation list and they say its nothing wrong on their end. I told them that when I run Ping Plotter Standard and ping Eve I get a 33% packet loss at each Tiscali server and their reply was "Well that must be wrong". Told him to try it himself and he stated thats not part of his job. Huh? Nice so the Tech Support guys arn't supposed to diagnose the problem... right. Best of all they don't even have a forum to ask for help on so its all through their phone line, nice little phone bill I've racked up now. Time to get serious and threaten them with the Department of Fair Trading etc, I want out now! Evil or Very Mad

Celtari
Gallente
Posted - 2007.12.19 20:44:00 - [281]
 

Originally by: Inculus


I went through the exact same thing as you, fill out the E-mail with all the details blah blah blah. That was about a month ago now and finally gone to the "top" of their escalation list and they say its nothing wrong on their end. I told them that when I run Ping Plotter Standard and ping Eve I get a 33% packet loss at each Tiscali server and their reply was "Well that must be wrong". Told him to try it himself and he stated thats not part of his job. Huh? Nice so the Tech Support guys arn't supposed to diagnose the problem... right. Best of all they don't even have a forum to ask for help on so its all through their phone line, nice little phone bill I've racked up now. Time to get serious and threaten them with the Department of Fair Trading etc, I want out now! Evil or Very Mad


Just an update on this, i did get a call back from a highly enthuisatic (yer right) 2nd line support chimp who gave me a link, which sent me back to the eve forums with help on changing the port i try to connect to (which i had already done!). But EvE was working fine until about 4:30 this afternoon and then, oh great i get disconnected and cannot reconnect. This time i can see the status of the server but when i log in my charactor doesnt appear and the game restarts stating 'connection lost'.

I have tried using ping plotter standard too but strangely enough i don't get any dropped packets (unless im reading it wrong?)

I think another call to pipex is needed!!

Snaith
Minmatar
Bug Eyed Monsters
Posted - 2007.12.19 22:54:00 - [282]
 

Edited by: Snaith on 19/12/2007 22:57:05
No it wont be wrong the shaping software will be running , enough to cause the "block" effect even though you can ping Eve server. The second port does not work, because the ports are not actually blocked, so it makes no difference for this problem.
It's about getting packets moved in a reasonable amount of time.

If it's during "peak times" which for Tiscali servers are 1500 to 2300+, and it's ok rest of the time then you are being traffic shaped, which slows the packets down.

Note FUP restrictions are at slightly different times, but you would be notified on those first.

Jonan Amraphenson
Costolle Military Assistance Corporation
Posted - 2007.12.19 22:57:00 - [283]
 

By default, Ping plotter standard uses a different protocol to EVE... you need to go to edit -> options, then choose packet, change packet type from 'ICMP Using Windows DLL (Default)' to 'TCP Packets (ie. HTTP etc)'. Then, under TCP Engine Settings, choose the TCP port to use- it's either http, dns, or ftp, I'm not sure which.

I think you'll find that all of a sudden, a lot more packets are being dropped.

Vertex Eisenstein
Gallente
In Vacuo Ops
Posted - 2007.12.20 13:51:00 - [284]
 

Edited by: Vertex Eisenstein on 20/12/2007 13:57:48
In my ongoing battle with them it looks like I may be making a breakthrough. I posted a complaint HERE and included permission to forward it on to tiscali as explained on that page. I have now been contacted by a "high level complaints executive" from BeCogent (who they farm their customer service out to in part) on behalf of Tiscali. It is interesting that I mentioned ofcom in my original complaint...

Quote:
I'm going to assign a work request to our second line technical support team in Stevenage, and ask them to contact you via the telephone.


He replied within hours, and it seems that I am being routed away from the first line indian callcentres to someone who actually knows what they are doing. Note that he did not give me a number to call, or I'd be posting it hereTwisted Evil

I am unable to support the thread on their forums as their site doesnt let me log in, despite the correct username/pw, but this approach seems to be bearing fruit. I will keep you all informed.

Ashlee Darksky
Minmatar
Forum Insurgency
Posted - 2007.12.20 15:44:00 - [285]
 

Anyone having trouble who hasn't seen, take a look at my first reply #271 - this helped me escape the hell on earth known as tiscali.

Tech support don't care, customer care don't care, online care don't care - they just don't care full stop. Reason? They have x million other customers of their crappy network just doing web and email and they're happyily collecting 17.99 per month and ass f*cking everyone else.

Get a mac code, get out! If you're in contract speak to their complaints dept and say they are failing to provide the contracted service, and therefore are in breach of contract. If this has been happening to you for more than x days (I forget their limit) you are able to cancel with no charges because the service has not been supplied.

I despise tiscali - they make gamers lives a living hell!

The sooner the Government steps in and makes "unlimited" really *UNLIMITED* the better. This is theft, a con, a big stinking rip-off. Where else on this earth can you advertise something and get away with it like this!!!

Twisted EvilTwisted EvilTwisted EvilBurn in hell tiscali Twisted EvilTwisted EvilTwisted Evil

Vertex Eisenstein
Gallente
In Vacuo Ops
Posted - 2007.12.20 16:22:00 - [286]
 

Some of us are unable to move for various reasons. personally, I use broadband that someone else pays for (though I contribute) and they dont want to shift due to the decent telephony service they provide.

If I could move I would. Not being able to I am trying to help them solve the problem/generally being a real pain for them.

Deteis Kane
Caldari
Posted - 2007.12.21 17:13:00 - [287]
 

Originally by: Vertex Eisenstein
Some of us are unable to move for various reasons. personally, I use broadband that someone else pays for (though I contribute) and they dont want to shift due to the decent telephony service they provide.

If I could move I would. Not being able to I am trying to help them solve the problem/generally being a real pain for them.


This is the issue with myself, i cannot change ISP easily as i do not own the line (altho i pay for some of it) and considering were getting it at a dirt cheap price (Homecall 10 per month) its hard to justify changing ISP.

I am having the same conversation with Pipex / Homecall as you are, so far to no avail, although both times the people i have spoken to on the first line were very pleasant and understanding of the issue.




Deteis Kane
Caldari
Posted - 2007.12.21 19:39:00 - [288]
 

Also can 'Starcop' from the Tiscali suppor forums let the tiscali technical guys know that I and probably others are still getting issues, and that i have persistantly for the last week EVERY night from 15:00 to 11:00.

I can't believe that this issue has been dragging on in they're forums for nearly 3 months now, this is rediculas!

In my right mind if this continues i'll demand that they pay for my wasted subscription time and get my MAC code!


Snaith
Minmatar
Bug Eyed Monsters
Posted - 2007.12.21 20:12:00 - [289]
 

Edited by: Snaith on 21/12/2007 20:33:11
Edited by: Snaith on 21/12/2007 20:14:12
Originally by: Deteis Kane
Also can 'Starcop' from the Tiscali suppor forums let the tiscali technical guys know that I and probably others are still getting issues, and that i have persistantly for the last week EVERY night from 15:00 to 11:00.

I can't believe that this issue has been dragging on in they're forums for nearly 3 months now, this is rediculas!

In my right mind if this continues i'll demand that they pay for my wasted subscription time and get my MAC code!




Done Smile

Just to clarify I do not work for Tiscali , nor have any vested interest in the company or it's subsids, just wanting Eve to run on the package I pay for.

Deteis Kane
Caldari
Posted - 2007.12.22 00:13:00 - [290]
 

Edited by: Deteis Kane on 22/12/2007 00:17:17
Edited by: Deteis Kane on 22/12/2007 00:16:34
Originally by: Snaith

Just to clarify I do not work for Tiscali , nor have any vested interest in the company or it's subsids, just wanting Eve to run on the package I pay for.


Well im glad someone is willing to be the go between, many thanks Smile

P.S im not actually a tiscali customer, but pipex but its same difference really Very Happy

Actually re-reading my post, it doesnt make alot of sense... hope they get what i mean by 15:00 to 11:00 as 15:00 to 23:00 lol!

Chi Canery
DevilDog Brigade
Posted - 2007.12.22 01:20:00 - [291]
 

Edited by: Chi Canery on 22/12/2007 01:22:21
you have no chance of the win. so just forget it, and all the other spankers trying to help, time wasted,

Snaith
Minmatar
Bug Eyed Monsters
Posted - 2007.12.22 01:28:00 - [292]
 

Originally by: Deteis Kane
Edited by: Deteis Kane on 22/12/2007 00:17:17
Edited by: Deteis Kane on 22/12/2007 00:16:34
Originally by: Snaith

Just to clarify I do not work for Tiscali , nor have any vested interest in the company or it's subsids, just wanting Eve to run on the package I pay for.


Well im glad someone is willing to be the go between, many thanks Smile

P.S im not actually a tiscali customer, but pipex but its same difference really Very Happy

Actually re-reading my post, it doesnt make alot of sense... hope they get what i mean by 15:00 to 11:00 as 15:00 to 23:00 lol!

I understood, they are not stupid, nor are we. Keep on pushingYARRRR!!

j99323188
Minmatar
Helljumpers
Aeternus.
Posted - 2007.12.22 15:01:00 - [293]
 

yes i get the smae problem most nigths 6- 11 and alos changing the port on which eve works on dosnt work for me either in the last 4 weeks so im really stuck in relation to this also started getting the isseus on a weekend now as well so for me ths issue is getting worse and worse

Deteis Kane
Caldari
Posted - 2007.12.23 22:51:00 - [294]
 

Edited by: Deteis Kane on 23/12/2007 22:52:01
Join the club...the club is called 'All i want for xmas... is EVE to work properly FFS!! ARGH!!'

Quote from tiscali forums:
Hi cappie

Yes, we are reading this. This matter is being looked into. However, over the Christmas period, I am not sure if there will be much change/progress on this due to everyone spending time with the families etc But we have not forgotten you!

Have a great christmas everyone.
End Quote

Well not to point out the obvious.. but do we know anyone who has had they're issue sorted? without changing ISP i mean?


Wild Rho
Amarr
Silent Core
Posted - 2007.12.28 12:53:00 - [295]
 

It worked all day on Christmas day itself for me, however after that it's become far worse and begun blocking as early as 1pm which is blatantly taking the **** now.

Hiro Yoshi
Posted - 2007.12.29 04:32:00 - [296]
 

Just to let you guys know, i had the whole port blocking problem for the whole time i was with tiscali, 4pm-11pm no eve connection allowed, so i rang customer 'services' and they told me they were port blocking eve as it used too much bandwidth! And they said they'd do nothing about it, so i registered my complaint, told them i was quitting them for this reason, got my MAC code, changed ISP and now NO PROBLEM, i can play eve all day every day if i want. I strongly suggest you quit Tiscali. I notice they've been 'Working on it' for ages now. How long you give them is your choice, but by the sound of it, it aint going to get fixed soon. This whole process took 10 days but it sure is great to be able to play eve now!

Silvaticien
Blue Sun Industries
Posted - 2007.12.31 11:40:00 - [297]
 

Originally by: Deteis Kane
Originally by: Vertex Eisenstein
Some of us are unable to move for various reasons. personally, I use broadband that someone else pays for (though I contribute) and they dont want to shift due to the decent telephony service they provide.

If I could move I would. Not being able to I am trying to help them solve the problem/generally being a real pain for them.


This is the issue with myself, i cannot change ISP easily as i do not own the line (altho i pay for some of it) and considering were getting it at a dirt cheap price (Homecall 10 per month) its hard to justify changing ISP.

I am having the same conversation with Pipex / Homecall as you are, so far to no avail, although both times the people i have spoken to on the first line were very pleasant and understanding of the issue.






I was happy with the telephony service with Tiscali myself, and I was able to keep it even though I migrated my ISP to someone else. I accept that you two are in a position where you share someone else's line and this doesn't help, but maybe for others it's worth knowing.

Lucio
Gallente
Prosta Toots
Posted - 2008.01.01 18:32:00 - [298]
 

On a related note, Tiscali seem to be having problems all over the place with their traffic controls. A couple of weeks back our office e-mails suddenly started failing, a few hours wasted checking and I eventually discovered they'd changed the structure of Pipex's smtp forwarder to route through a tiscali server and that it was responsible for stopping almost ALL our e-mails, and the reason? Aparently Pipex hasn't been set as a valid sender via the Tiscali networks DESPITE them making the change...

Quite frankly Tiscali's high level technical staff aren't paying enough attention to what they're doing and it's little surprise they're messing around with Eve's connectivity as well.

j99323188
Minmatar
Helljumpers
Aeternus.
Posted - 2008.01.03 00:04:00 - [299]
 

ll yes i agree this started for me at the start of october and is still going, i was trying to wait out the 12 month period as its not my connection but the person whos owns the house and was going to try and get him to change then but is isnt getting any better in fact the problem is getting beyond a joke so i know there has been a ticket raised for the general problem which should show how long it has been open for and try and get a mac code that way as it has been open for so long and without the penality i suggest anyone else posting on the tiscali forum in the sticky posts saying the smae thing. and let the mass exit commence

Keelabich
Amarr
Advocated-Destruction
Controlled Chaos
Posted - 2008.01.03 18:48:00 - [300]
 

argghh this is proberly said hundreds times but i cant stand this i cant log on at all half the day and when i do i dc at least 20 times whiles im doing ops and such i havent read the posts but is there a program or something to help with the problem seems im tied in for like 6 months and i defintly cant play like this if this carry on i guess im going to have to quit eve becouse of this ****ty isp


Pages: first : previous : ... 6 7 8 9 [10] 11 12 13 14 ... : last (20)

This thread is older than 90 days and has been locked due to inactivity.


 


The new forums are live

Please adjust your bookmarks to https://forums.eveonline.com

These forums are archived and read-only