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GM Retrofire

Game Masters
Posted - 2007.07.08 22:37:00 - [1]

Edited by: GM Retrofire on 08/07/2007 22:37:12

Players using Tiscali as their ISP seem to have problems connecting or staying connected to the server, this is a problem known by Tiscali and they are working on it.
When they'll be able to fix this is not known, you'll have to contact Tiscali in order to receive that information.

Do note that ISP's using Tiscali as their ISP will most likely have the same problem with their customers, if you are one of those contact your ISP so they can contact Tiscali.
To find out if your ISP is using Tiscali you can do a traceroute to our server.

Here's how you do so:

Press Start and then select Run ( you can also use Windows button + R on both XP and Vista )
under Run type cmd and press Enter, this will bring up a command prompt window.

In the window type tracert

This will trace each hop to our servers and display which service provider is being used on the route to our server.

Posted - 2007.07.09 10:06:00 - [2]

This is weird. I used to have a problem with staying connected during prime times (6-11pm in the UK), but now I can stay connected all day.

Is this a recent issue, or an old issue that has been brought up now?

GM Retrofire

Game Masters
Posted - 2007.07.09 14:54:00 - [3]

This is a new issue, when it started I can't say but it may have been a week ago. We just found out where the problem was a couple of days ago.

Euphoria Released
Posted - 2007.07.09 20:01:00 - [4]

I think 2 Meg users are ok as i know a corp mate who is fine with it.

I used 8meg and suffered, i think think this is because Tiscali are focusing on 8 meg users as the reason for slower bandwith for customers and are so flagging user heavy sites such as limewire and other music/video sites and Eve seems to have been (mistakenly?) flagged as one also.

BT connection on Monday so they can ram it now anyway :)

Sinny II
Posted - 2007.07.10 16:22:00 - [5]

As i have pointed out before - you imply that all tiscali users have issues, this is not the case. perhaps it should read "some tiscali users" not "tiscali users"

Snimbo Nanga
Posted - 2007.07.11 17:51:00 - [6]

well I use Tiscali and I seem to be buggered!Evil or Very Mad

Mystic Pete
Posted - 2007.07.12 13:12:00 - [7]

Yeah, I'm getting the same thing. Between about 4pm and midnight (BST) I can rarely log in, or if I'm in I tend to drop. This seems to have startled / got worse since the last patch. And yes I'm with Tiscali.

Posted - 2007.07.12 20:00:00 - [8]

I'm with Tiscali and have had a problem for a few weeks now.
Ive been on Tiscali Forums and theyve had issues all the way back to last year.
Nothing much seems to be happening, and most people are leaving Tiscali - however, this is also difficult to do (eg, the "leaving code" is sent through months after you request it).
Many people complained to ISPA and today i managed to get to "logging in" however, keep losing the connection now.
Same issues for me, cant connect between 3 and midnight, im on 2meg broadband, and what with the daily shutdown between 12 and 1, i work in the mornings, i can barely play and all this has to be paid for.
Not happy.Evil or Very Mad

Black Aces
Against ALL Authorities
Posted - 2007.07.13 14:21:00 - [9]

i have my mac code, 2 weeks and im with BT, Screw you Tiscali

Cascade Imminent
Posted - 2007.07.13 14:58:00 - [10]

Try this tread if you need a Temp fix

I have been using Http tunnel for a while now yes it is noticabaly slower but still playable.

Veto Corp
Posted - 2007.07.15 14:52:00 - [11]

Originally by: SasRipper
Try this tread if you need a Temp fix

I have been using Http tunnel for a while now yes it is noticabaly slower but still playable.

I've been using the same tunnel. most of the time works great.

Isp is changing from tiscali as of the 16th Very Happy woot

Thanks for the sticky.


Red Mase
Posted - 2007.07.15 17:43:00 - [12]

I have had problems between 2pm and 11pm for a few weeks
Requested an MCA code and recieved it the same day (thank-you Tisacli) - will be with BT from the 20th - if Tiscali had sorted the problem out people wouldn't be leaving them.

Posted - 2007.07.17 09:30:00 - [13]

Firstly, I'd just like to highlight the importance of CCP getting involved in this problem proactively. The size of Tiscali as a company dictates that no amount of pressure from a fractured user base is going to make them any more clearer. What we need is the press to embarass them or reprisentatives of CCP to get in contact with them and GET them to either tell CCP what the problem is or jsut to put pressure on them to fix it.
Tiscali are fully aware that MMOGs occupy a fraction of thier traffic percentages adn yet they insist on fobbing us off with such comments as, "we do not support online gaming," which simply means that they cba to fix the problem. With a company like CCP backing us and echoing our demands, Tiscali may feel obliged to fix the problem. There is no promise that will occur however as we repirsent a fraction of the market they occupy.

Someone needs to start putting massive pressure on Tiscali to treat customers with far more respect than we are getting. The same applies to CCP. Wink

El Codge
El Codge's Emporium of Exotic Delights
Posted - 2007.07.17 09:54:00 - [14]

It's now OFCOM regulations for them to provide you with your MAC code ASAP. If you're having problems obtaining this, ask to speak to a manager when you ring, advise them you will be contacting OFCOM regarding this and they'll get you your code straight away.

Failure for them to do this will result in hefty fines for them when the OFCOM auditors examine their records.

Hope this helps some people wanting to leave them.

Posted - 2007.07.17 18:18:00 - [15]

if anyone is on pipex they are being taken over by tiscali i am having same problems with staying connected , they are only allowing a certain amount of gamming time.I was told it was unlimited but obviously not and its not good at all, good luck guy'sEvil or Very Mad

Captain Warez
Posted - 2007.07.20 13:37:00 - [16]

Yep its happening to me also ...between 2.30pm-12am!!!!!
THIS GAME DOES NOT REQUIRE THAT MUCH BANDWITH!!!!! Hell you can play using 56k modem for christ's stake!!!!

Well I'v managed to speak to the complaints department and they gave me a free months subscription......while they are working on the problem (yeah right!!) Apparently its going to take 2-3 weeks.

I highly suggest you ring and complain yourselves!!!!! I GIVES ME GREAT PLEASE TO DIVULGE THE PERSONS NAME 'AND' NUMBER !!!!!!

Tiscali Complaints Dept.
0207 0872000

Good Luck Guys.

Capt Warez.

Bum Phluph
Posted - 2007.07.20 20:59:00 - [17]

Edited by: Bum Phluph on 21/07/2007 06:23:47
Yeah I've had problems with Tiscali closing down bandwidth for over a year now. I pay for 2mb (I live in the it can do) and from about mid afternoon until 11pm or so I get well below 512kb. Tonight I am getting 350kb!

Obviously Tiscali make it very difficult to obtain the MAC code (Monday to Friday until 6pm). First thing Monday I am going to sit on them until I get it.

Clearly we are victims of a company taking our money but not ensuring their equipment can handle the demand.

Of course the flip side of this argument is that EvE is the only MMORPG that seems to be affected by this. FAr more graphically intensive programs work with my Tiscali connection no problem.....Everquest 2, Guild Wars, Vanguard, even EvE pre my leaving the game a year ago before returning this week.

Ten GuMarr
I.Z.U Syndicate
E.A.R.T.H. Federation
Posted - 2007.07.21 13:22:00 - [18]

If you are a Pipex customer be aware that Tiscali recently took over the Pipex home user customer base (business customers stay with Pipex).

I am with Freedom2Surf (F2S). Pipex took over F2S some time ago. Now they have sold us out to Tiscali as well as all other Pipex owned ISP home users. I have no idea if they will change the setup for us (such as changing IP stream customers over to Datastream) but I am preparing to jump on the MAC code bandwagon the moment my connection goes dodgy. Crying or Very sad

News release 13/07/07
Pipex Communications PLC have this afternoon confirmed the sale of it's residential broadband customer base to Tiscali for a total consideration of approximately 210 million, on a debt-free basis, before adjustments

As part of the deal customers from Freedom2Surf, Bulldog Broadband, Toucan Broadband, Homecall, Nildram and Pipex Retail will transfer to Tiscali. Pipex Business broadband customers will remain with Pipex and are not part of the deal.

Pipex will retain its web hosting, domain registration and Wimax licensing operation.

More info

Maine River
Black Thorne Corporation
Black Thorne Alliance
Posted - 2007.07.23 20:21:00 - [19]

Think i've just discovered that i have the same problem :(

Has anyone actually had an explanation to why this is happening at all? if it's a 2/3 week fix what is it exactly that they need to do... What have you been saying on the phone to them do you need to give any technical details or do you just say you can't play a online game?

Satch Boogie
STK Scientific
The Initiative.
Posted - 2007.07.23 22:32:00 - [20]

I am with Tiscali. I have had no problems at all connecting to Eve or staying connected. I have always been with Tiscali and started playing Eve when I was on a 56k dial up connection, now I am on a 2mb connection and I could go to an 8mb connection if I wanted although I'm in no rush to take up that offer right now. Sorry to read that other Tiscali members are having problems and I hope these problems don't happen to me. Otherwise I too will be changing to a different ISP.Sad

Kazuo Ishiguro
House of Marbles
Posted - 2007.07.24 18:12:00 - [21]

I only thought of this as a fairly minor issue - do other ISPs usually let people maintain connections for hours or even days at a time?

There's usually quite a high packet loss through their London servers, I've noticed, but most of the time I thought it was just our modem/router getting out of synch with the local exchange that was causing the problem.

It's really about time BT started upgrading the country to fibre optic lines - copper cable pales by comparison Neutral

Captain Campion
Posted - 2007.07.24 21:55:00 - [22]

Edited by: Captain Campion on 24/07/2007 21:55:28
I'm on Eclipse and having problems today, not sure if it's the patch, or to do with this:

Originally by: Eclipse ADSL Status
23 Jul 2007 at 17:09:00
We continue to see improvements on the performance of our broadband/ADSL products. We have implemented the world class antispam/antivirus solution - IronPort which has had a significant impact. Feedback from customers has been very positive. We continue to work through our programme of improvements which will help ensure we provide excellent service to our customers.

Ten GuMarr
I.Z.U Syndicate
E.A.R.T.H. Federation
Posted - 2007.07.24 23:44:00 - [23]

Originally by: Kazuo Ishiguro
I only thought of this as a fairly minor issue - do other ISPs usually let people maintain connections for hours or even days at a time?

Yes. In my days of mass downloading of stuff I was once logged on for over 14 days without a single loss of sync according to my router logs. That was when I had 2 meg before the days of DSLMAX (up to 8 meg) connections and it was back when freedom to surf was a fantastic ISP as opposed to average (i.e. it was before Pipex bought it).

Kua Immortal
Garoun Investment Bank
Posted - 2007.07.25 18:21:00 - [24]

I can assure you this is not a new issue. I'd been experiencing this problem with Tiscali for several months. It took a long time but eventually I was able to cancel my subscription without having to pay a cancellation fee.

I think in its most simple terms they've made a mess of their Fair Usage Policy and instead of it just hitting people using P2P it effects people trying to connect to game servers.

Sorry if that's already been said, I didn't read every post :S.

Maine River
Black Thorne Corporation
Black Thorne Alliance
Posted - 2007.07.26 19:23:00 - [25]

Been having this problem now for the last week, have just come off the phone to tiscali and they claim it's nothing to do with them and that it's a problem with the game server..... Tied in for 12 months with them as well not good at all,

Would be great if CCP actuall gave some technical information on the problem that we can actually go to this isp with rather than them just saying it's fine their end !

Captain Warez
Posted - 2007.07.26 20:34:00 - [26]

I think the problem is with Tiscali not really understanding the on-line gaming infrastructure? (prob just EVE-online). It seems that they may have classsed the game as using as much bandwidth as p2p? I guess the 2-3- weeks i was told it would take to sort out is because they have to tread carefuly with what ever they adjust, so as not to effect thousands of 'joe bloggs' net users? Thats basically what Liz Degan told me anyways.
One week has past so far.........
I must admit i dont have much faith....

Pookie McPook
Posted - 2007.07.27 06:24:00 - [27]

Edited by: Pookie McPook on 27/07/2007 08:58:38
Call me an old cynic here,but....

Assuming the problems with Tiscali stem from them having too many subscribers for their available bandwidth, resulting in them dreaming up new and exciting ways to restrict usage before they have to spend money increasing that capacity.

Assuming also that the near mythical Liz Degan's intimations that things may begin to get better in 2~3 weeks had something to do with their acquisition of Pipex...

Can we assume then that their intention is to use surplus capacity within the Pipex servers to reroute excess capacity within Tiscali's? In other words, presumably things are only going to get worse for Pipex users and Tiscali will see none whatsover.

Anyway.....72 hours until my migration YARRRR!!

Jakus Cemendur
Advocated Destruction
Posted - 2007.07.28 21:30:00 - [28]

As a Tiscali user who has just got back into, and who was wondering why i couldn't connect, this explains a lot. It also explains why i used to get random disconnects whilst playing - not helpful when trying to help guard miners. It also explains why i've had so much trouble doing online gaming with one of my friends. As a result i will be switching to BT Broadband.

Maine River
Black Thorne Corporation
Black Thorne Alliance
Posted - 2007.07.29 08:37:00 - [29]

The thing that worries me most is moving to another isp having to sign up for 12 months then finding out they start to do the same !

Where tiscali leads others will surly follow if not by accident then by purpose

The Illuminatii
Mildly Intoxicated
Posted - 2007.07.29 21:44:00 - [30]

k i contacted EVE again today, my laptop disconnected from EVE and wouldnt let me back in. But my main PC could connect.
When i rang tiscali, they said the problem has been fixed where it obviously has not. I rang a second time later and a different person said somethign completley different. GRRRRRR!!!!
I cant change ISP either cus my dad wont do it. Double GRRR!!!Evil or Very Mad

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