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Adm Tecumseh
Deep Core Mining Inc.
Posted - 2007.04.26 12:50:00 - [1]
 

Hey,

I was thinking back a couple years and I remember when CCP gave us a free day because of delays etc in patches and whatnot.

Now I seem to think that over the last few months at least 15 hours have been stolen from the consumer in the form of late starts, reboots, node crashes etc etc.

I think that CCP should give everyone a day again. I Tink we deserve it, after all we are paying and not playing.

Show some good faith.

Adm.

Ma'Kur Pridar
Slacker Industries
Exuro Mortis
Posted - 2007.04.26 12:51:00 - [2]
 

They will when it mounts up to a day. Its not been to bad.

Estel Arador
Posted - 2007.04.26 12:51:00 - [3]
 

Read the EULA (which you agreed to) before complaining.
And why should they give 2 days if the downtimes have been "at least 15 hours"?

Bon Hedus
Amarr
Voice of the Blood Raiders
Posted - 2007.04.26 12:52:00 - [4]
 

No.

Nicholas Barker
Deez Nuts.
Posted - 2007.04.26 12:52:00 - [5]
 

it could be argued that you pay for the service and its maintenance, which includes the down time. Imagen if you paid for server use, but not the maintenance, they coudl let the server run forever and when it breaks it would be up to you :p

but yeah, free day come on! wooo

even though it's only worth a few pence, i can buy some chewing gum for while i wait.

Haxa
Caldari Provisions
Posted - 2007.04.26 12:53:00 - [6]
 

Do u also factor in the many times downtime has been less then the hour?Rolling Eyes Many times ive seen the servers up in 30-45 min for dt. next time think before you post

Shin Ra
Sebiestor Tribe
Posted - 2007.04.26 12:55:00 - [7]
 

I with all customers were this against getting free stuff!

1 day is what 25p/50cents?

Adm Tecumseh
Deep Core Mining Inc.
Posted - 2007.04.26 12:55:00 - [8]
 

*Ship*
Please refrain from flaming. - Incognus

Janu Hull
Caldari
Terra Incognita
Intrepid Crossing
Posted - 2007.04.26 12:58:00 - [9]
 

If you read most EULAs, there's language in there about what kind of service is guaranteed. Quite often, they've got it worded so that if there are extended downtimes because of serverside issues, they're covered. If it were an every patch deal, that would be one thing, but I've been here now for half a dozen of them, and this isn't common. THe worst systems hit were already bad anyway because of population problems.

ry ry
Heroes.
Merciless.
Posted - 2007.04.26 13:00:00 - [10]
 

if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.

Freylor
Gallente
SnowSink Enterprises.
Posted - 2007.04.26 13:00:00 - [11]
 

Originally by: Janu Hull
If you read most EULAs, there's language in there about what kind of service is guaranteed. Quite often, they've got it worded so that if there are extended downtimes because of serverside issues, they're covered. If it were an every patch deal, that would be one thing, but I've been here now for half a dozen of them, and this isn't common. THe worst systems hit were already bad anyway because of population problems.


Wrong, it is common. And expected now.

Sheriff Jones
Amarr
Clinical Experiment
Posted - 2007.04.26 15:06:00 - [12]
 

Free day? On top of the years subscription? ugh

Not worth the hazzle...Now give some working snowballs ingame for midsummer and i'm in! Very Happy

Ar Inziladun
Rage For Order
Systematic-Chaos
Posted - 2007.04.26 15:10:00 - [13]
 

/signed

Hell screw the free day, give me the loss training time I could apply toward a skill of my choice. Say 20,000 training points?

ISD Incognus


ISD STAR
Posted - 2007.04.26 15:23:00 - [14]
 

Please keep this topic on track, and refrain from flaming the OP.
Thank you muchly! Smile

Ar Inziladun
Rage For Order
Systematic-Chaos
Posted - 2007.04.26 15:59:00 - [15]
 

Originally by: ry ry
if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.


No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.Laughing

My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.

I am paying for a service, why should I let the service provider walk all over me?

Sable Lowell
Gallente
19th Star Logistics
AAA Citizens
Posted - 2007.04.26 16:06:00 - [16]
 

Man, I had a really nice post going until ISD said not to flame the OP :(

ry ry
Heroes.
Merciless.
Posted - 2007.04.26 16:10:00 - [17]
 

Edited by: ry ry on 26/04/2007 16:07:19
Originally by: Ar Inziladun
No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.Laughing

My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.

I am paying for a service, why should I let the service provider walk all over me?


similarly, what if you take your car to the garage, and whilst it's there the exhaust drops off, the radio gets stuck on Classic Gold and a can of fizzy drink you left in the glove box explodes?

they're unforsen circumstances, which hopefully when patched up won't bother you again for a long time.

Back to Eve.

Bite the bullet, accept that you can't log in for an extra couple of hours, and comfort yourself in the knowledge that everybody's in the same boat so it's unlikely your competition have gained a significant advantage in the meantime.

Sable Lowell
Gallente
19th Star Logistics
AAA Citizens
Posted - 2007.04.26 16:10:00 - [18]
 

Originally by: Ar Inziladun
Originally by: ry ry
if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.


No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.Laughing

My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.

I am paying for a service, why should I let the service provider walk all over me?


But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to *****.

Wendat Huron
Stellar Solutions
Posted - 2007.04.26 16:14:00 - [19]
 

I'd rather have days put into a pool allowing me to shift my billing day/s around.

Peter Armstrong
Caldari
Trinity Corporate Services
Quantum Forge
Posted - 2007.04.26 16:19:00 - [20]
 

wow extra day? yer that really mean alot that Rolling Eyes

Constantine Arcanum
Bad Company DBD
Initiative Mercenaries
Posted - 2007.04.26 16:20:00 - [21]
 

OMFG CCP GIVE ME MY 15p BACK!1!!1
No.

Ar Inziladun
Rage For Order
Systematic-Chaos
Posted - 2007.04.26 16:37:00 - [22]
 

Originally by: Sable Lowell
Originally by: Ar Inziladun
Originally by: ry ry
if your whole life revolves around eve, to the point where you feel you deserve financial compensation a few hours being unable to login, i think it's perhaps time to hang up your internet connection for good.


No I do not think EVE is anyone's life, except when school is out during the summer and kids spend 24/7 playing video games, lol.Laughing

My whole life does not revolve around EVE but, I do invest my time into the game. So when an external force impacts that time invested, I for one get p!ssed. It would be no different then taking your car to the dealership to get it fixed and the dealership keeps fixing the same broken engine part time and time again. You get charged for the repair and they say sorry. That is not fair or right. So you walk right into the manager's office, complain about the poor service you were given, and if the dealership is about customer service they will fix the issue by reimbursing the individual for the hassle.

I am paying for a service, why should I let the service provider walk all over me?


But, if you sign an agreement with the dealership that says they will fix your car, but no guarantee that it will get fixed, and no guarantee that it will be done anytime soon, you have no right to *****.


I am just saying downtime is cumulative over time and the losses incurred do to unforeseen circumstances. CCP has given out free days in the past, why not continue that tradition? Or implement something such as providing a set amount of training points for every minute the server is down? I just think everyone has gotten lulled into complacency that EVE is jacked up and everyone should expect it to be jacked up. CCP does a damn good job, do not get me wrong but, when it comes to apologizing for it, apologizes through reimbursement go farther then verbal comfort.

I know what I signed, that does not mean I cannot voice my concerns over the matter. You may not agree with them and that is your choice.

Ranger 1
Amarr
Ranger Corp
Posted - 2007.04.26 16:46:00 - [23]
 

No.
You signed the EULA, that pretty much sums this whole thing up.
And... if you add up the many times the game is up ahead of schedule after downtime, you would owe them money. Laughing

This thread is a waste of space I'm afraid.

Vactet
Capital Enrichment Services
Posted - 2007.04.26 16:46:00 - [24]
 

Free day? No. Just no. Bad umpalumpa, who said you got to think.

However, the concept of reimbursement through SP might be viable (notice the word might before you attempt to bite off my head schiezer).
Not much, but like someone mentioned, maybe like 10 to 20K SP that you can put whereever you want. I honestly think that would be the best because it would be pure community loving. If CCP did it, it wouldnt be because they have to, its because they gained the ability to say "Mea Culpa" (My Mistake..its latin) and just show good faith, thats all.

Cause when it comes down to it, we cannot say "Gimme 15P/Dollar/2day free/etc".

What we can do is this. When you were a kid and you skinned your knee, your mom gave you icecream. Now did that heal the knee? Nope but it sure made you feel better and forget about the knee for a while.

Its that simple.
I doubt CCP would do it, but its a thought.

Nyana
Posted - 2007.04.26 16:49:00 - [25]
 

1 month: $14.95
1 day: $0.49

EVE has what, 130000 subscribers?

If they reimburse a day...

Your gain: $0.49
CCPs loss: $63700

WhitePhantom
Gallente
Edenists
Posted - 2007.04.26 17:18:00 - [26]
 

Adm Tecumseh,

When the server is down for 15 hours in a given day, then I will say "yeah, can we have the day back please" till that happens just "go away".

Downtime is part of running a service like this, when you actually understand how complex code that runs Eve, and still feel that way then I might listen to you.

CCP kieron

Posted - 2007.04.26 18:03:00 - [27]
 

The last time CCP gave free game time for loss of service was in its first year. We have given it consideration a number of times in the past, normally when a patch deployment has extended into the 24 hour range. The ~$.50 you would see in compensation for one day amounts to a reduction of ~$82.5k income for CCP when taking the number of active subscriptions into consideration. It is an expensive gesture of goodwill and money I think better spent on such things as new server hardware, the hiring of new staff, or more marketing for EVE.

Vactet
Capital Enrichment Services
Posted - 2007.04.26 18:07:00 - [28]
 

Kieron,
That is exactly why i think that a show of goodwill in the form of some SP would be better.
It would not hamper the financial side of things and would appease the player base.
Has CCP ever considered that? And could you elaborate on the reasons behind the choice not to?
If you cant, no worries

Kruel
Beyond Divinity Inc
Posted - 2007.04.26 18:07:00 - [29]
 

Originally by: CCP kieron
$82.5k


Holy **** you guys must be rolling in dough. Shocked

Del Narveux
Dukes of Hazard
Posted - 2007.04.26 18:09:00 - [30]
 

Well I doubt that 80K figure accounts for any expenses, which will be a lot between server upkeep, office rent, staff salary, etc.


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