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Ayeohx
Posted - 2007.03.26 10:45:00 - [1]
 

Edited by: Ayeohx on 26/03/2007 10:45:32
We've been trying to get my friend's old account reinstated but he cannot get a response from CCP. He has sent two petitions from his new account with all of the information that they have requested (they answered my petition fast enough) but they have failed to respond to him (it's been at least a month I believe).
The problem's not terribly complicated: He use the email account that he used while working at a company from two years ago. He no longer has that email address and does not remember his password. He was able to provide everything (surprisingly even the key from the CD case) but still no answer.
The account in question is Bentat. My friend's new account, no surprise, is Bentatt (2 t's).

Caia
Gallente
The Scope
Posted - 2007.03.26 10:47:00 - [2]
 

Call them on the phone? Petitions are great, but sometimes you need to speak with a person live.

Kazuma Saruwatari
Posted - 2007.03.26 10:48:00 - [3]
 

Originally by: Ayeohx
We've been trying to get my friend's old account reinstated but he cannot get a response from CCP. He has sent two petitions from his new account with all of the information that they have requested (they answered my petition fast enough) but they have failed to respond to him (it's been at least a month I believe).
The problem's not terribly complicated: He use the email account that he used while working at a company from two years ago. He no longer has that email address and does not remember his password. He was able to provide everything (surprisingly even the key from the CD case) but still no answer.

Any ideas?


Well calling a Dev's attention (kieron/Wrangler) should be enough to get it along, though I seriously doubt that account will work since he doesnt have the original email that he used on it.

Ayeohx
Posted - 2007.03.26 10:55:00 - [4]
 

Edited by: Ayeohx on 26/03/2007 10:52:11
We'll look for a phone number.

How would I go about getting a devs attention?

It shouldn't be too terribly hard to get the account up and running again. He has (2 or 3 times) supplied all the information that they have requested for lost emails for accounts. They simply do not respond after the information has been sent.

Dominique Vasilkovsky
Gallente
BFG Tech
Posted - 2007.03.26 11:02:00 - [5]
 

You can reach Kieron on kieron@ccpgames.com

If you try to phone them you are out of luck as they don't have a support number to call.


Keheldar
Posted - 2007.03.26 11:02:00 - [6]
 

Edited by: Keheldar on 26/03/2007 11:14:21
WTF free bentat is not SPAM I deny that it is ! YARRRR!!

Ayeohx
Posted - 2007.03.26 11:04:00 - [7]
 

Edited by: Ayeohx on 26/03/2007 11:15:49
Edited by: Ayeohx on 26/03/2007 11:15:12
Awesome, thanks for the info gang. Hopefully we can get Bentat back.

CCP kieron

Posted - 2007.03.27 21:50:00 - [8]
 

Have your friend send me an e-mail with the account information. I will be glad to take a look at the issue.


 

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