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GM Retrofire


Game Masters
Posted - 2007.01.24 15:38:00 - [1]
 

Edited by: GM Retrofire on 23/01/2008 15:04:28
If your client is crashing we suggest you completely uninstall your current install of the client and reinstall the latest full build ( found here: http://www.eve-online.com/download/ )

Make sure you do not use any of the old client's files with the new one, doing so will cause the problem to persist.

In some cases the cause of the problem is soundcard related, lowering hardware acceleration can help.

1. Press the Start button and select "run"
2. Type dxdiag in the message box and press enter.
3. When dxdiag has started press the "Sound" tab.
4. Lower the acceleration to none and run the game, if there are no distortions move the acceleration up one bar and run the game again. Continue this until you get distortions and lower the bar to it's last working position.

If you have EAX enabled anywhere in your soundcard settings, disable it. EAX has been known to cause troubles with Eve.

If lowering hardware acceleration does not work, disabling sound may do the trick. Simply add Audio=0 to your ..\CCP\Eve\Cache\prefs.ini file.

Realtek have released new drivers a couple of days ago that hopefully address the crash problem players have been suffering, these crashes have almost solely been related to Realtek HD cards.
You can find the latest drivers on their homepage here: http://www.realtek.com.tw/downloads/

How to disable sound both in Windows and ingame, note that it's not necessary to do both unless you are having problems with sound elsewhere than in Eve.

Ingame: Add/change the following line to your ..\CCP\EVE\Cache\prefs.ini file Audio=0
Windows: Right-click 'My Computer' on desktop and go to Properties. Now go to the Hardware tab and open up Device Manager. Scroll down and locate your soundcard. Once you've found it, disable all groups within the 'Sound, video and game controllers'

If your computer is completely crashing the fault is most likely with a driver or hardware on your computer, you'll need to check the memory dump file to know what caused it.

Vivox on Windows Vista: If you have Vivox enabled for your account add to your prefs.ini voiceenable=0 since Vivox seems to have problems with Vista. If this does not help petition it in the technical category and as for Vivox to be disabled.

We'll update this thread with new information as they come, if you have anything to add to this thread please do so but please keep it to solving crashes.

ALL off topic posts will be deleted.

NOTE:

This forum will be cleaned of all replies from time to time, solutions and suggestions will however be added to my post or be left in other posts.

Fatum Naamah
Posted - 2007.03.06 20:31:00 - [2]
 

I have following problem:

When i do a tutorial at the station the game works well, but when i go to space, my client freezes after 10 seconds, then comes the black screen and my computer hangs totally.

Strange is following - the game works pretty well during this seconds before freezing and then suddenly hangs.

I have tryed re-installation, renaming the "cache" file to "temp-cache", disabling the hardware acceleration for my sound card, re-installation of video drivers and adding a "voiceenabled=0" string. Nothing helps.

Maybe im not alone with this problem and someone can help me to solve it?

My config:

Samsung Laptop P28
Intel Celeron Centrino 1,3 GHZ
512 RAM
ATI Mobility Radeon 9000 IGP videocard
Windows XP
SoundMAX Digital Audio
DirectX 9.0c

God Chaser
Caldari
Vanguard Frontiers
Intrepid Crossing
Posted - 2007.03.06 23:56:00 - [3]
 

Edited by: God Chaser on 06/03/2007 23:58:06
Edited by: God Chaser on 06/03/2007 23:53:24
I have tried everything to get by the blue frame work problem voice=0 and I still cant log in on vista.It all started when I started that trial sound thing in eve guess it started today please help me get on or my only other option is stop playing as Im not going to trash my vista for eve.

Ubertroela
Posted - 2007.03.07 08:01:00 - [4]
 

I have problems since yesterday 06-03-2007. I could play fine in the morning around 7 eve time and since yesterdag 20:00 eve time i cant anymore. I have two pc's one with vista ultimate and one with vista business both are giving me the "CCP Blue Framework" stopt responding.
The problem occurs when i log on. I get to choose my char and when its says its loading the station BAM....
I tried adding the the line to the prefs.ini without any result...... Whhaaaaaa...... i need my eve. Crying or Very sad

Fatum Naamah
Posted - 2007.03.07 17:05:00 - [5]
 

Originally by: Baleorg
fatum, when using the omegadriver, you picked the mobility settings?



Yes, ive picked up mobility option and IGP

Originally by: Baleorg

got some background programs you can temporarily disable? (antivirus,firewall) ?



Only standart branmauer, but ive already tried to turn it off

Originally by: Baleorg

try to find your network driver, you prohably are running on "default" drivers



Just tried - didnt help -(

Thank You for You help anyway.

Aeon Jonas
Caldari
Point Blank.
Triumvirate.
Posted - 2007.03.07 20:51:00 - [6]
 

My experience of crashing which is happening a lot at the moment is I keep loosing connection and it is really bugging me. Anyone having this problem and will these solutions above help?
Thanks.

ALRAA
NorCorp Security
Knights Of the Southerncross
Posted - 2007.03.07 21:05:00 - [7]
 

To avoid the DEP shutting down Blue Framework try this:
In C:\CCP\EVE\bin - move the three files Vxc.dll, VxPortManager.dll and VxRTCCore.dll to e.g your desktop when reaching character selection. You can put them back in when you're logged all the way in. It works in Vista Home Premium...

Fatum Naamah
Posted - 2007.03.07 21:22:00 - [8]
 

Originally by: Baleorg
truiied disabling the sound? clueless otherwise, might not be supported. would say heating problem but youre on a laptop


Yes, ive tried to disable my whole soundcard, didnt help.

At least in something im unique -)

Dimex2
Gallente
Solo for UNCLE
Posted - 2007.03.09 10:29:00 - [9]
 

I have some problems with crashing to.
It gose like this:
I have a 1.5 Mbit/370 Kbit connection.
If i connect my PC directly to my cable modem i have seldom any problems. and never gets disconnected.
But when i connect it true my router ( a grandstream 486, it is a IP phone box with a router in it.) I have a lot of problems.
After DT when it shall acuire bulkdata it always looes connection.
And when the game is running, it crash randomly, but most when i aproach a gate, open market, and other loading things.

I think the problem is the router, how can i test what is wrong with it?
What can be done?
I never have problems in other MMO games. everquest 1 and 2, LOTRO, WoW and others, so what is eve doing difrent?

FreeSlaves
Posted - 2007.03.09 12:00:00 - [10]
 

Just a note because noone seems to of mentioned it: Since the last patch when swapping ships at a pos randomly my client locks up. I estimate it happens approximately one in ten ship swaps.

I havent had any prior problems like this, and asking our alliance it seems to be pretty commonplace.

Bringing up the task manager and killing eve then reloading and your happily in your new ship, just a worry if you want to change ships with a hostile in system.

Bulbazar
Posted - 2007.03.10 09:28:00 - [11]
 

I have the problem as Fatum Naamah.

In the Space when I (or somebody near me) destroy an enemy ship (I'm in tutorial and my enemy is auto-bots) the client drops and Windows shows a message that my display driver (vtdisp.dll) is not answered. Display drops to 640x480 and 256 colors, Eve-client works (music and sound still work) but I don't enter to it.

My system:
laptop BENQ R22
CPU: AMD Turion 64 1.6GHz
Video: Via/S3G Unichrome Pro IGP (on K8M800 chip)
OS: Windows XP Pro SP2

I installed fresh drivers for videocard but problem don't vanish.

Mik Nostrebor
Minmatar
Ex Coelis
Posted - 2007.03.13 04:56:00 - [12]
 

Edited by: Mik Nostrebor on 13/03/2007 04:55:45
I get the same probs a Fatuma and others

System: AMD Sempron 3300+ (Desktop)
Memory: 512Mb
Sound: Realtek AC '97 onboard
Video: Geforce FX5200
OS: XP SP2
Game Mode: Windowed
Sound: on or off - no change
Other programs running: GMail notifier. SAV Corp Edition v10. Occasional firefox 1.5 and XL 2003, Eve-mon occasionally.

What: Eve will hang. If left for more than 20-30 seconds will cause the computer to completely lock up. If I can terminate Eve from Task Manager. I can then log back in and all is fine.

When: On some changes of state, ie leaving station, changing ship at POS, hoping from one ship to another in dead or other space, boarding ship in space from a pod. Problem tends to manifest after playing th game for sometime. The more I change ships the greater the likelyhood of a lockup occurring.

Thoughts: Seems to be some sort of memory leak. Possibly a graphics memory leak as I checked the task manager and had a good amount of memory still available.


Attempts to resolve issue:
1) Re-installed client from fresh download.
2) Disabled Sound
3) Downloaded lastest sound card drivers on the past weekend from Gigabyte (Mobo manufacturer site)


Thmuses
Universal Securities
Posted - 2007.03.13 11:24:00 - [13]
 

Originally by: Mik Nostrebor

Attempts to resolve issue:
1) Re-installed client from fresh download.
2) Disabled Sound
3) Downloaded lastest sound card drivers on the past weekend from Gigabyte (Mobo manufacturer site)



I also have a GigaByte mobo, and had problems with their soundcard drivers.
When I installed drivers from http://www.realtek.com.tw/ instead AND put down hardware accelleration to about half, the problem dissapered.
One of those two things solved it for me.

HQGuy
Space Wolves
Posted - 2007.03.16 06:05:00 - [14]
 

Edited by: HQGuy on 16/03/2007 06:01:55
Eve reproducibly crashes upon login if I don't have my sound hardware connected (I use an external USB headpohone), regardless of whether the audio system is enabled or disabled. The last message in the log server is: "vivox login". Also happens with a fresh client.

Only manually setting "voiceenabled=0" in the prefs.ini file as suggested above fixes this.

Bawbee Scotii
Posted - 2007.03.20 12:37:00 - [15]
 

I have been playing eve for a little over 2 weeks. Since I started playing eve, I have had my computer suddenly freeze(fans still work but monitor goes black)and cannot ctrl-alt-del, my ventrillo stops working too. When I restart my computer I can restart ventrillo but I see a ghost of myself when I connect(my ghost self does leave ventrillo though).
I am in my late 40s and computer phobic. So if you have advice for me please give me a an idiots step by step guide.
Love eve but frightened of breaking my computer or doing something that I cant undo(due to my ignorance).
Thanks in advance.Very Happy

Shandrik Tonk
The Scope
Posted - 2007.03.21 09:28:00 - [16]
 

Hello,

I get a complete system re-boot during Eve when I am in warp and come to a Stargate. Just before coming out of warp my whole system re-boots. This doesn't happen all the time but it happesn on certain gates (NGM some places around Skarkon). It doesn't matter if there are no other ships in the area or if there are 40.

Upon re-start and coming back into game I am back in warp and coming out of warp back into gate it will re-boot again (50% of the time).

I have tried removing things off the overview screen (trans, speed etc).
Ticking and unticking the filters etc.
Enabeld and disabled sound in game.
Cleaned cache files.

I have even re-installed eve 5-6 times.
I have downloade the latest Catalyst Control Cneter and updated ATI drivers.
I have cleaned the insied of the PC.
Pulled out and re-seated the graphics card.

It doesn't do this on any other games (Doom 3, HL2 etc).

Windows XP
Pentium 4
ATI Radeon 9800
512 MB Ram

I am wondeirng if it is a power supply issue, a heat issue on the card or really a driver/client issue. It is strange that it is only EVE and it happens when I come out of warp and just get to certain stargates or areas.


Baleorg
Gallente
Guys of Sarcasm
Posted - 2007.03.21 11:47:00 - [17]
 

Edited by: Baleorg on 22/03/2007 16:13:27
not allowed to help anymore

Wolfblade Slayer
Posted - 2007.03.21 23:15:00 - [18]
 

Originally by: Bawbee Scotii
I have been playing eve for a little over 2 weeks. Since I started playing eve, I have had my computer suddenly freeze(fans still work but monitor goes black)and cannot ctrl-alt-del, my ventrillo stops working too. When I restart my computer I can restart ventrillo but I see a ghost of myself when I connect(my ghost self does leave ventrillo though).
I am in my late 40s and computer phobic. So if you have advice for me please give me a an idiots step by step guide.
Love eve but frightened of breaking my computer or doing something that I cant undo(due to my ignorance).
Thanks in advance.Very Happy


I'm having the same problem and like this poster I don't know squat about anything being said here.

I would like to know why if it is on my end does it only happen sporadically? I can go for days without going to black screen. Then suddenly out of the blue it will act up. It has happened undocking from a station. It has happened going into warp. And the latest mishap occurred when I was in a level 4 mission with the cartel. That one really sucked.

Lava Hawk
Posted - 2007.03.22 01:52:00 - [19]
 

Edited by: Lava Hawk on 22/03/2007 01:58:48
Edited by: Lava Hawk on 22/03/2007 01:57:30
Edited by: Lava Hawk on 22/03/2007 01:52:58
I am having an issue, and maybe others are having as well. Ill try to explain it, but forgive me if its hard to follow.

The error seems to have initiated while exiting or shall I say attempting to exit from the Star Map. It began to zoom back in on my ship, then failed to zoom back to the ship the camera view stayed at star map level.

I was still able to warp around to bookmarks, however the view never returned. and really couldnt see anything since the view was so far away.

I rebooted, after the reboot Eve will launch the Character selection screen, which it allows me to select my character, and it begins to load "Entering Space". It seems to be loading fine until it begins "checking Navigation systems". Where the client hangs.

Then rebooted again, and still no luck.

-----I can enter the game with a new Character, entering the station.

I have been playing for a week, but I have not had this problem before. Anythging sound familiar here? any suggestions??

SpeL Pwns
Very Industrial Corp.
Legion of xXDEATHXx
Posted - 2007.03.22 20:02:00 - [20]
 

Edited by: SpeL Pwns on 22/03/2007 20:16:30
ONE WAY TO SOLVE:

Lowed down to zero sound aceleration and ADDED voiceenabled=0 to prefs.ini, and the problem dissapeared YARRRR!! Eve works now, helped at Realtek soundcard, Win XP

ricohalo
Posted - 2007.03.23 06:44:00 - [21]
 

My problem is that I will lose connection alot, at times its literaly long enough to log back in, warp back to where I was, then lost connection again. I have noticed that when I open the client, while it's searchin for status my computer isnt sending packets across the network. At first I thought it was my firewal, but that has been configured to allow eve. Not sure if it's the antivirus software but if anyone has any ideas please let me know. Please send an evemail with the answer, and I'll try to remember where I posted in the forums.

VanNostrum
Posted - 2007.03.23 10:58:00 - [22]
 

Edited by: VanNostrum on 23/03/2007 11:30:04
I've also been experiencing a problem for the last 10 days - 2 weeks.

I start playing eve, after some time (about 15-20 mins) computer shuts down by itself. This happens only when i play eve. I tried closing all programs running on background, played around with all display settings (thought it could be the 3D card?), dxdiag etc but couldn't resolve the issue. I cant do more than a level 2 mission, as other missions take long, or i can only login to change my skills. If I stay too much in eve it just shuts down. I have many other games that run without a problem.

My computer specs:
Pentium 3.0 GHz
Dual Channel 2x512MB DDR2 RAM
Asus 256MB ATI Radeon X800 Pro
19" LCD with 1440x900 resolution
Windows XP Pro SP2
DirectX 9.0c
550W Power supply

I reinstalled DirectX 9.0c, display drivers and EvE client to no avail. I don't have the vivox thing installed. My case and fans are 4 months old, even applied coolermaster grease on CPU before installing the brand new coolermaster cpu fan. There is no heating or anything when i play other games or run lots of programs. It's only in Eve. There is no display or sound distortion in game but I can't play the game more than 20 minutes, shuts down Crying or Very sad

Dsann
Space Jerks
The Jerk Cartel
Posted - 2007.03.24 19:08:00 - [23]
 

Edited by: Dsann on 24/03/2007 19:05:31
I have been experiencing a problem ever since i upgraded my computer.

The problem is that every time i play eve the client drops out without reason or cause usually while i am doing something like mining,warping etc. i have no idea of what the problem could be. I have tried reinstalling eve several times even trying different locations but nothing works.


my computer specs:
Intel core2 duo E6600 2.4Ghz
1024MB ram
Gainward Geforce 6600GT 256 (fully updated driver wise)
DX9c


CrossAim
Posted - 2007.03.25 17:43:00 - [24]
 

Hello !
my problem is that when i am in a battle with anything even a ded training drone my client reboots my system .
i tried everything but i still cant get it work i cant even pass the tutorial in ded complexes .
pls help

Shadarle
Posted - 2007.03.27 06:20:00 - [25]
 

Originally by: ricohalo
My problem is that I will lose connection alot, at times its literaly long enough to log back in, warp back to where I was, then lost connection again. I have noticed that when I open the client, while it's searchin for status my computer isnt sending packets across the network. At first I thought it was my firewal, but that has been configured to allow eve. Not sure if it's the antivirus software but if anyone has any ideas please let me know. Please send an evemail with the answer, and I'll try to remember where I posted in the forums.


I am having this exact problem as is someone in my corp. Well, losing the connection that is. I can't confirm the network packets stop. But it occurs semi-randomly. Sometimes it happens when I'm not even at the keys (step away for a minute) while other times it happens when I right click a module or hit enter in a chat window.

Herr Argus
Posted - 2007.03.27 21:18:00 - [26]
 

Originally by: Lava Hawk
Edited by: Lava Hawk on 22/03/2007 01:58:48
Edited by: Lava Hawk on 22/03/2007 01:57:30
Edited by: Lava Hawk on 22/03/2007 01:52:58
I am having an issue, and maybe others are having as well. Ill try to explain it, but forgive me if its hard to follow.

The error seems to have initiated while exiting or shall I say attempting to exit from the Star Map. It began to zoom back in on my ship, then failed to zoom back to the ship the camera view stayed at star map level.

I was still able to warp around to bookmarks, however the view never returned. and really couldnt see anything since the view was so far away.

I rebooted, after the reboot Eve will launch the Character selection screen, which it allows me to select my character, and it begins to load "Entering Space". It seems to be loading fine until it begins "checking Navigation systems". Where the client hangs.

Then rebooted again, and still no luck.

-----I can enter the game with a new Character, entering the station.

I have been playing for a week, but I have not had this problem before. Anythging sound familiar here? any suggestions??



I have the EXACT same problem. I've only been testing the game for 2 days.

Splade
Amarr
Knights 0f the Golden Circle
Posted - 2007.03.28 00:40:00 - [27]
 

I have been suffering a similar problem with system reboots seemingly from memory dumps. It only seems to happen in EVE and I have been able to play other games for extended periods with no crashes such as TOCA 3, Supreme Commander, BF2 and Arma, etc. It only seems to happen when in space too fighting rats and never travelling or idle in station.

Have tried reinstalling the clients and disabling sound to no avail.

System specs are

Intel Core 2 Duo 6400 2.13 ghz
1gb DDR2 5400 667mhz
ATI Radeon X1950 pro 256mb
Asus P5W DH Deluxe motherboard
Realtek Hi Definition built in sound card
500W power supply

Baleorg
Gallente
Guys of Sarcasm
Posted - 2007.03.29 18:42:00 - [28]
 

isnt it funny when most answers disappeared because CCP doesnt want that others might be able to help? :-P

Cayth
Posted - 2007.03.31 02:22:00 - [29]
 

k, so my client recently started crashing shortly after logging in on a character. If I leave it at "select character", it's fine, but about 2-3 minutes after I hit "enter game", eve exits. I cleared my client, installed the fresh build, etc. The one thing I can glean from the crash dumps is the following line:
Quote:
Cannot load license file C:\Program Files\CCP\EVE\bin\chartdir.lic - No such file or directory [error code = 2]

I checked the location on the disk, and yes indeed, the file does not exist. I'm not sure if this is the root cause or not, but I hadn't had this problem until the latest patch, and even then, it worked fine for awhile.

Thanks for any help.

Hhaab Ooofaa
Posted - 2007.03.31 14:55:00 - [30]
 

someone's asked, but I couldn't see an answer.

Is constant 'connection to server lost' messages considered the same as crashing?

I had this all last saturday and all afternoon today.


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