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Commander Zeal
Posted - 2006.10.26 22:26:00 - [1]
 

Edited by: Commander Zeal on 27/10/2006 00:13:31
Hi, I subscribed for 30 days play time and then canceled my subscription on the same day to avoid reoccurring charges. In other words, I simply wanted a month of game time.

My account status is listed as follows:

Username: xxxxxxxxxx
Payment Type: Credit Card
Subscription Status: Active (Cancellation Pending)
Expires: 26. October 2006
Remaining Days: 0

I'm confused as to why it says my game time expires on the same day I purchased a month. I am still able to login and play without any problems.

My questions are:

1. Have I already been billed for a month? (this is OK)
2. Am I still set for automatic renewal?
3. Why is Expiration listed as same day of 30 day purchase and why is Remaining Days listed as 0?

I apologize if these questions have been answered already.

Very confusing billing policy.

pricecheqr
Posted - 2006.10.26 22:35:00 - [2]
 

The wording is odd on the account info page...

I have done this before and was able to play until my subscription expired. One tip if you intend on starting back up at a later date. Right before the account expires, start a REALLY long skill, like one of the 30 day skills. It will continue to train and will finish even if the account has expired.

/emote looks at his 3m sp in learning and chuckles

Billy Sastard
Amarr
Life. Universe. Everything.
Posted - 2006.10.26 22:36:00 - [3]
 

GD ALTS!!!!

/emote goes to the setting and reset the default character....

Commander Zeal
Posted - 2006.10.26 22:54:00 - [4]
 

OK, I will do that, but does anyone know why it lists my expiration on the same day I paid for a month? It also lists my Remaining Days as 0. Is this because I haven't been billed yet or what? I'm totally confused.

And by the way, I use only Amar ships and currently fly a Maller cruiser. I wanna move up to battlecruisers so what longterm skill do you recommend? I think training the first battlecruiser skill alone is something ridiculous, like 30 days.

Caleb Paine
State War Academy
Posted - 2006.10.26 22:58:00 - [5]
 

Edit out your login name... pronto.


Commander Zeal
Posted - 2006.10.27 01:50:00 - [6]
 

OK, now my Days Remaining is listed as "-1" and I still haven't received a response from CCP. That's obviously an error.

I must say, the customer support here is pretty shabby.

Marine HK4861
Caldari
State Protectorate
Posted - 2006.10.27 11:06:00 - [7]
 

Did you petition it under the right catagory?

Billing is the correct one for this type of question.


 

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