open All Channels
seplocked Out of Pod Experience
blankseplocked Nildram
 
This thread is older than 90 days and has been locked due to inactivity.


 
Author Topic

Joshua Calvert
Caldari
Rule One
Posted - 2005.08.10 12:38:00 - [1]
 

I recently hooked up with Nildram for a 2Mbps broadband account and, while initial results were stable and fast, the past 3 months have been highly frustrating.

Using http://speedtester.bt.com as a benchmark, my download speeds are 90% of the time around 450-490kbps, with the odd 1500-1950kbps if I'm lucky.

I've been contacting Nildram support for the last couple of weeks but they're useless; they gave me a huge questionnaire to complete with a lot of technical stuff (doing ping/trace routes/switching routers - pings and trace routes appear fine and swapping to my old NETGEAR DM602 router did not change anything) but they initially said it was due to the local BT Exchange in my area suffering a fault (subsequently fixed on June 31st). The slow speed problems are still happening though and now Nildram want me to do a speedtest morning, afternoon, and evening which is impossible to do considering I work a full-time job.

BT have said they can only get involved if I'm regularly getting sub-400kbps speeds (there's been 4 occassions so far but not regularly) and I'd have to go through my ISP to raise any issue.

Anyone got any advice? I don't want to leave Nildram yet but I was hoping there was an online watchdog (like OFGEM or OFTEL etc) to give advise/put the squeeze on Nildram?

Gun Kata
R.E.D Enterprises
Posted - 2005.08.10 12:48:00 - [2]
 

Hmmm. By the time someone in authority has put the squeeze on, you will have moved to someone else.

Get some evidence of poor performance. Use something like PingPlotter to see where the problem lies and post them a screenshot of what you find.

I used this app to trace a problem with my modem with ntl.

Joshua Calvert
Caldari
Rule One
Posted - 2005.08.10 13:05:00 - [3]
 

The thing is, ping and trace routes are find (pings are all around 21ms) but it's the speed that is the problem. It seems I can connect to somewhere quickl enough but the actual downloading seems to be slow.

Monty Burns
Brutor Tribe
Posted - 2005.08.10 13:11:00 - [4]
 

Edited by: Monty Burns on 10/08/2005 13:15:01
This may well be down to your Contention ratio.

You didnt specify exactly which Nildram package you have but take a look at this and type the word contention as the search.

Basically Contention is the amount of people sharing your bandwidth. When I say YOUR bandwidth i mean the local people. So if you have 20:1 that means as many as 19 other people could be using the same bandwidth you are trying to use. The important word here is "Could" as I often max out my bandwidth for large periods of time even though im at 20:1. My friends, all with Blueyonder never experience any slow down either, so im guessing that Blueyonder have mega bandwidth and just put the contention in the contract as a "get of jail"?

It may just be that your local Nildram allocated bandwidth is maxing out between you and the other 19 or 49 people allocated to it? This would also explain the varying results.


*edit* having just tried re-examining the Nildram FAQ I have to say its either crap or my browser isnt showing the answer. All i can see are subject heading/links. I open this to see is "http://broadband.nildram.net/faqs/view_faq_question.php?id=67"Rolling Eyes

Bsport
Minmatar
Universal Exports
Namtz'aar k'in
Posted - 2005.08.10 13:15:00 - [5]
 

have you check to see if you exchange is congested.

On a side note i also have nildram and every now and then does your connection kinda drop, ie eve still works but you are unable connect to any web sites

Joshua Calvert
Caldari
Rule One
Posted - 2005.08.10 13:16:00 - [6]
 

I see a blank sub-frame too (Firewfox 1.0.6).

Monty Burns
Brutor Tribe
Posted - 2005.08.10 13:17:00 - [7]
 

Originally by: Joshua Calvert
I see a blank sub-frame too (Firewfox 1.0.6).


Ring support mate and ask em if they can tell you if all your contention "spaces" are alloacated.... sorry, can't think of any other way to describe the question.

Joshua Calvert
Caldari
Rule One
Posted - 2005.08.10 13:19:00 - [8]
 

http://www.nildram.net/support/tools/congestion_checker/

My exchange is not congested - would that be an indicator of contention?

Monty Burns
Brutor Tribe
Posted - 2005.08.10 13:32:00 - [9]
 

Edited by: Monty Burns on 10/08/2005 13:33:14
Don't know.

That may just be showing the BT status. Nil may have been allocated 20meg of 100 meg line (Example), whilst the BT line usage may only be 20 of 100 that 20 may be all 50 of you accessing the Nil portion of it which would of course make Nil users slow.

I would suggest that that is actually only showing it from a BT point-of-view.

Gun Kata
R.E.D Enterprises
Posted - 2005.08.10 13:36:00 - [10]
 

Originally by: Joshua Calvert
The thing is, ping and trace routes are find (pings are all around 21ms) but it's the speed that is the problem. It seems I can connect to somewhere quickl enough but the actual downloading seems to be slow.


I know what you mean, but with the tool you can start a download from a site and monitor to see if it is dropping packets etc from routers in its path. Pinging and tracert don't really stress the connection.

OVERCOPES 1
Amarr
Imperial Shipment
Posted - 2005.08.10 19:40:00 - [11]
 

Edited by: OVERCOPES 1 on 10/08/2005 19:43:26
id bin nildram tbh.

plusnet

not the fastest isp out there but,customer support is top notch.

spent 4 happy years with them.

also you might also want to ask the peeps at this site.

there friendly and know thier stuff.

click

Ifni
Deep Core Mining Inc.
Posted - 2005.08.11 14:39:00 - [12]
 

I've been using Nildram for the last year and after some initial problems which were down to a crappy line to our house and a broken phone adapter, I've never had any troubles.

Due to my distance form the exchange I can only get 512 kbps but once the teething problems were sorted it's been perfect.

Grunff
Minmatar
Doomheim
Posted - 2005.08.12 04:35:00 - [13]
 

ping time and throughput capacity are two different things, tbh.

Ikvar
A Blue Goat
Posted - 2005.08.12 05:08:00 - [14]
 

I have a 2mbps Nildram account and have no problems with it, I always get around the speed I'm meant to. I just did a test and got 1906 Kbps downstream which is fine.

Sucks to me you Mr. Calvert Razz

Monty Burns
Brutor Tribe
Posted - 2005.08.12 07:32:00 - [15]
 

Originally by: Ikvar
I have a 2mbps Nildram account and have no problems with it, I always get around the speed I'm meant to. I just did a test and got 1906 Kbps downstream which is fine.
Sucks to me you Mr. Calvert Razz


Er ..... is that a typo? if 512mb gives 64k/s (512/8) then you have around 15,248mb (1906*8) line!

Can i come over n download some stuff? Laughing

Cypherous
Minmatar
Lions of Judah Incorporated
Posted - 2005.08.15 12:37:00 - [16]
 

I use tiscali as my isp and the broadband service is supposed to be 2mb but i actually get 1mb at times, the tech support sucks major ass and is useless, don't like them but am stuck :(

John Leitch
Gallente
The Scope
Posted - 2005.08.15 18:00:00 - [17]
 

Used Nildram for 3 years now and on the 2mb package. Been connected for 74 days now, and download at 219k odd constant (depending on site ofcourse).

Never had a problem so Nildram gets me thumbs up YARRRR!!

Joshua Calvert
Caldari
Rule One
Posted - 2005.08.15 19:49:00 - [18]
 

Well, Nildram replied stating they'd had a report from BT showing only 10 speedtests in the last 30 days! That's total bull - I've done am/pm tests every day for at least a month.

Anyway, in those 10 tests, only 3 were at speeds anything near 2Mbps. Nildram refuse to help me until my connection drops below 400kbps (even though a few of my tests have done so but BT "never received them").

Blydchyld
Caldari
BlackWatch Industrial Group
Intrepid Crossing
Posted - 2005.08.16 04:22:00 - [19]
 

Hey Josh.

I work for a large uk ISP (not yours).

Its not a case of nildram need squeezing, they lease your line from BT, as such any issues with it then they report it to BT.

As BT state 'Up-To 2mb speeds' this in no way says that you will recive 2mb ever, as such treat it as a gift that you get it sometimes, many people cant get it at all. The speed issue is mainly caused by a certain facter that occurs at both Urban (high population) or 'The sticks' very low population exchanges where there is either too much or not enough demand.

If it is causing you a major issue, then scale down to 1mb that should resolve the issue and leave you with a steady speed. Dont give the tech guys any hassle they want to help you but they like every other british isp are being taken in the rear by BT, except for isps like f2s and bulldog who have started local loop unbundling, but then you realy are being a beta tester.

Either way blame bt not your isp.

Tautut
Amarr
Posted - 2005.08.16 20:15:00 - [20]
 

zen.co.uk all the way :)

Just think back to the days of 56k modems and 3rd party speed tweek apps! Now that was a nightmare.

Ikvar
A Blue Goat
Posted - 2005.08.16 20:28:00 - [21]
 

Originally by: Monty Burns
Originally by: Ikvar
I have a 2mbps Nildram account and have no problems with it, I always get around the speed I'm meant to. I just did a test and got 1906 Kbps downstream which is fine.
Sucks to me you Mr. Calvert Razz


Er ..... is that a typo? if 512mb gives 64k/s (512/8) then you have around 15,248mb (1906*8) line!

Can i come over n download some stuff? Laughing


That's kilobit, not kilobyte (Aka 2 megabit per second).

ninjakitten
Posted - 2005.08.16 20:35:00 - [22]
 

try asking on this forum if you havent mr calvert.

the nildram peeps always look at the board and are generally pretty helpfull. been on nilly for 6 years and not had major problems with them.

its nearly always a bt prob in the end

adslguide

Monty Burns
Brutor Tribe
Posted - 2005.08.17 08:43:00 - [23]
 

Edited by: Monty Burns on 17/08/2005 10:13:17
Edited by: Monty Burns on 17/08/2005 08:44:58
Originally by: Ikvar
Originally by: Monty Burns
Originally by: Ikvar
I have a 2mbps Nildram account and have no problems with it, I always get around the speed I'm meant to. I just did a test and got 1906 Kbps downstream which is fine.
Sucks to me you Mr. Calvert Razz


Er ..... is that a typo? if 512mb gives 64k/s (512/8) then you have around 15,248mb (1906*8) line!

Can i come over n download some stuff? Laughing


That's kilobit, not kilobyte (Aka 2 megabit per second).


Oh i see ... your talking kilobits. My mistake.


 

This thread is older than 90 days and has been locked due to inactivity.


 


The new forums are live

Please adjust your bookmarks to https://forums.eveonline.com

These forums are archived and read-only