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CCP Tuxford

Posted - 2011.09.02 12:39:00 - [1]
 

If there has been an underlying theme to this release then it's "stuff that used to be online is now offline". A lot of report has been made about this on forums and bug reports and then we release with a problem where modules that used to be online are now offline.

Now it may seem that we didn't care about this issue but let me assure you that we very much do. There were a few different causes of this and there wasn't much detail in the log server on neither server nor client. Whenever we found one cause we'd wait for that to be deployed only to discover that there was some other case that would cause this as well. Finally we decided to take a step back and see if we couldn't find a better solution to fix all of those problems. The fix worked perfectly and for a little while we stopped getting reports about this, people were happy and high fives where made.

However on the 24th of August a new bug was introduced into the codebase and deployed to SISI on the 25th I'd guess. It basically caused a check on your ship's modules online state and whether they actually had the powergrid and cpu to be online which would be fine except it was done on the ship you were leaving (Making not active). So all the character skill effects had been removed making you not have enough resources to keep your modules online. This was totally different then the other cases as in those cases something happened on the server that offlined the module/s but in this new case the client told the server to take the module offline.

I apologize for the invonvenience this has caused. A fix was deployed today to adress this issue as well as some others we discovered. If you see any issues with modules online state then please report it.

Best regards
Tuxford

oematoema
Posted - 2011.09.02 12:43:00 - [2]
 

Thanks a lot! Nice work!

Felicia Bastian
Caldari
Tractus Rex Regis
Posted - 2011.09.02 12:46:00 - [3]
 

Hey good to see you guys are on it.

Karia Sur
Posted - 2011.09.02 12:47:00 - [4]
 

Well I guess we should call Tuxford offlining modules a positive step after his previous escapade at offlining the server. Twisted Evil

Brooks Puuntai
Minmatar
Nomadic Asylum
Posted - 2011.09.02 12:48:00 - [5]
 

Edited by: Brooks Puuntai on 02/09/2011 12:51:26
Tuxford when are you coming back to game design? Where you at now?

Bodwad
Gallente
Posted - 2011.09.02 12:50:00 - [6]
 

Hello,

I logged on after installing the first patch and everything was fine with no offlined modules. however i logged in about 1 hr ago and installed the #2 update and now all my weapons are offline. I am currently located in null sec and in space and not in a station if that helps Sad

Bodwad

Skippermonkey
Tactical Knightmare
Posted - 2011.09.02 12:52:00 - [7]
 

This 'bug' has been present for a LONG TIME if you have ever swapped ships in space using an Orca

Garia666
Amarr
T.H.U.G L.I.F.E
Xenon-Empire
Posted - 2011.09.02 12:53:00 - [8]
 

Ok but there supposed to be allot of people who reported this bug on SISI.
How is it possible that such an bug makes it on the main server?

CCP Tuxford

Posted - 2011.09.02 12:54:00 - [9]
 

Originally by: Bodwad
Hello,

I logged on after installing the first patch and everything was fine with no offlined modules. however i logged in about 1 hr ago and installed the #2 update and now all my weapons are offline. I am currently located in null sec and in space and not in a station if that helps Sad

Bodwad


few questions
1. Did you log in in space
2. Have you moved locations since (I need that to take a look at the relevant logs)

Brooks Puuntai
Minmatar
Nomadic Asylum
Posted - 2011.09.02 12:55:00 - [10]
 

Originally by: CCP Tuxford

2. Have you moved locations since (I need that to take a look at the relevant logs)


Just to save you the time... They show nothing.

CCP Tuxford

Posted - 2011.09.02 12:57:00 - [11]
 

Originally by: Garia666
Ok but there supposed to be allot of people who reported this bug on SISI.
How is it possible that such an bug makes it on the main server?

Like I said there were a lot of reports and we chased up and fixed them. This then got broken again close to release and by that time I guess people weren't reporting modules going offline because it had repeatedly been reported and we told people that we were working on it. When we did our final fix we really should have communicated better that this was fixed.

Felicia Bastian
Caldari
Tractus Rex Regis
Posted - 2011.09.02 12:58:00 - [12]
 

It has happened after DT im in hi sec docked changed ship 1 mid slot off undocked redocked change ship no modules off change to another ship - 2 hi slot modules off.

Hope this helps

CCP Tuxford

Posted - 2011.09.02 13:01:00 - [13]
 

Originally by: Felicia Bastian
It has happened after DT im in hi sec docked changed ship 1 mid slot off undocked redocked change ship no modules off change to another ship - 2 hi slot modules off.

Hope this helps

oh right there was an optional patch that fixed this. Did you install that?

Felicia Bastian
Caldari
Tractus Rex Regis
Posted - 2011.09.02 13:13:00 - [14]
 

Yes patch was installed. Ive just rellogged and have no modules going offline.

Ishtanchuk Fazmarai
Amarr
Posted - 2011.09.02 13:18:00 - [15]
 

Originally by: CCP Tuxford
If there has been an underlying theme to this release then it's "stuff that used to be online is now offline". A lot of report has been made about this on forums and bug reports and then we release with a problem where modules that used to be online are now offline.

Now it may seem that we didn't care about this issue but let me assure you that we very much do. There were a few different causes of this and there wasn't much detail in the log server on neither server nor client. Whenever we found one cause we'd wait for that to be deployed only to discover that there was some other case that would cause this as well. Finally we decided to take a step back and see if we couldn't find a better solution to fix all of those problems. The fix worked perfectly and for a little while we stopped getting reports about this, people were happy and high fives where made.

However on the 24th of August a new bug was introduced into the codebase and deployed to SISI on the 25th I'd guess. It basically caused a check on your ship's modules online state and whether they actually had the powergrid and cpu to be online which would be fine except it was done on the ship you were leaving (Making not active). So all the character skill effects had been removed making you not have enough resources to keep your modules online. This was totally different then the other cases as in those cases something happened on the server that offlined the module/s but in this new case the client told the server to take the module offline.

I apologize for the invonvenience this has caused. A fix was deployed today to adress this issue as well as some others we discovered. If you see any issues with modules online state then please report it.

Best regards
Tuxford


Nice, but you only got one reputation to tarnish, so beware of using that apology again. Rolling Eyes

Living Dead Girl
Posted - 2011.09.02 13:22:00 - [16]
 

Originally by: CCP Tuxford
If there has been an underlying theme to this release then it's "stuff that used to be online is now offline". A lot of report has been made about this on forums and bug reports and then we release with a problem where modules that used to be online are now offline.

Now it may seem that we didn't care about this issue but let me assure you that we very much do. There were a few different causes of this and there wasn't much detail in the log server on neither server nor client. Whenever we found one cause we'd wait for that to be deployed only to discover that there was some other case that would cause this as well. Finally we decided to take a step back and see if we couldn't find a better solution to fix all of those problems. The fix worked perfectly and for a little while we stopped getting reports about this, people were happy and high fives where made.

However on the 24th of August a new bug was introduced into the codebase and deployed to SISI on the 25th I'd guess. It basically caused a check on your ship's modules online state and whether they actually had the powergrid and cpu to be online which would be fine except it was done on the ship you were leaving (Making not active). So all the character skill effects had been removed making you not have enough resources to keep your modules online. This was totally different then the other cases as in those cases something happened on the server that offlined the module/s but in this new case the client told the server to take the module offline.

I apologize for the invonvenience this has caused. A fix was deployed today to adress this issue as well as some others we discovered. If you see any issues with modules online state then please report it.

Best regards
Tuxford



For what its worth, Thanks for the heads up.

Fillingkillboards
Posted - 2011.09.02 13:26:00 - [17]
 

It's not 100% fixed, but it takes plenty of switching to get one module offlined

Brooks Puuntai
Minmatar
Nomadic Asylum
Posted - 2011.09.02 13:31:00 - [18]
 

I'm guessing the session timer was there for a reason then Wink

Intangible X
Posted - 2011.09.02 13:32:00 - [19]
 

version=7.11
build=288329

Still getting modules offlined when switching to(or from, I can't tell) a ship that has a "Current Router" rig fitted to supply enough powergrid.

It happens every time I try this.

The other ship that doesn't have a Current Router does not get modules offlined.

Abrazzar
Posted - 2011.09.02 13:50:00 - [20]
 

Well. For this, good work!

Keep it going like that and you might even regain the faith of the more bitter people.

Othran
Brutor Tribe
Posted - 2011.09.02 13:53:00 - [21]
 

Its not fixed. It is in fact identical to this morning. Patch#2 applied and no difference at all.

Swap between ships in station and they all have at least one module offline. Online the module, switch ships again and there's a module offline again due to cpu/grid reqs when my skills are not applied (ie I'm out of the ship).

So I have no idea what you think you fixed but its made zero difference here.

CCP Tuxford

Posted - 2011.09.02 13:55:00 - [22]
 

Originally by: Othran
Its not fixed. It is in fact identical to this morning. Patch#2 applied and no difference at all.

Swap between ships in station and they all have at least one module offline. Online the module, switch ships again and there's a module offline again due to cpu/grid reqs when my skills are not applied (ie I'm out of the ship).

So I have no idea what you think you fixed but its made zero difference here.

I couldn't repro on my player character and noone in house could either so that's what I thought I'd fix. That doesn't necessarily mean all cases are fixed so I'll keep digging

CCP Guard


C C P
C C P Alliance
Posted - 2011.09.02 13:59:00 - [23]
 

Originally by: Brooks Puuntai
I'm guessing the session timer was there for a reason then Wink


We didn't put them there because they look good in a bikini! :D

Malcanis
Caldari
Vanishing Point.
The Initiative.
Posted - 2011.09.02 13:59:00 - [24]
 

Originally by: CCP Tuxford
Originally by: Othran
Its not fixed. It is in fact identical to this morning. Patch#2 applied and no difference at all.

Swap between ships in station and they all have at least one module offline. Online the module, switch ships again and there's a module offline again due to cpu/grid reqs when my skills are not applied (ie I'm out of the ship).

So I have no idea what you think you fixed but its made zero difference here.

I couldn't repro on my player character and noone in house could either so that's what I thought I'd fix. That doesn't necessarily mean all cases are fixed so I'll keep digging


If it's any help it only seems to be happening on my ships where the CPU is tight. Powergrid doesn't seem to matter.

Othran
Brutor Tribe
Posted - 2011.09.02 14:02:00 - [25]
 

Originally by: Malcanis
Originally by: CCP Tuxford
Originally by: Othran
Its not fixed. It is in fact identical to this morning. Patch#2 applied and no difference at all.

Swap between ships in station and they all have at least one module offline. Online the module, switch ships again and there's a module offline again due to cpu/grid reqs when my skills are not applied (ie I'm out of the ship).

So I have no idea what you think you fixed but its made zero difference here.

I couldn't repro on my player character and noone in house could either so that's what I thought I'd fix. That doesn't necessarily mean all cases are fixed so I'll keep digging


If it's any help it only seems to be happening on my ships where the CPU is tight. Powergrid doesn't seem to matter.


Well spotted that man. I confirm its modules dropping out to cpu, not grid. There are people in the npc corp chat who are still seeing problems too.

CCP Tuxford

Posted - 2011.09.02 14:02:00 - [26]
 

Originally by: Malcanis
Originally by: CCP Tuxford
Originally by: Othran
Its not fixed. It is in fact identical to this morning. Patch#2 applied and no difference at all.

Swap between ships in station and they all have at least one module offline. Online the module, switch ships again and there's a module offline again due to cpu/grid reqs when my skills are not applied (ie I'm out of the ship).

So I have no idea what you think you fixed but its made zero difference here.

I couldn't repro on my player character and noone in house could either so that's what I thought I'd fix. That doesn't necessarily mean all cases are fixed so I'll keep digging


If it's any help it only seems to be happening on my ships where the CPU is tight. Powergrid doesn't seem to matter.

That actually sounds exactly like the bug I fixed. Powergrid didn't matter because the stuff that was supposed to offline your modules did not do that.

This may seem like a silly question but some of those Minmatar turret icons are really dark. Are you sure they are not actually online?

Malcanis
Caldari
Vanishing Point.
The Initiative.
Posted - 2011.09.02 14:04:00 - [27]
 

Edited by: Malcanis on 02/09/2011 14:07:17
Originally by: CCP Tuxford
Originally by: Malcanis
Originally by: CCP Tuxford
Originally by: Othran
Its not fixed. It is in fact identical to this morning. Patch#2 applied and no difference at all.

Swap between ships in station and they all have at least one module offline. Online the module, switch ships again and there's a module offline again due to cpu/grid reqs when my skills are not applied (ie I'm out of the ship).

So I have no idea what you think you fixed but its made zero difference here.

I couldn't repro on my player character and noone in house could either so that's what I thought I'd fix. That doesn't necessarily mean all cases are fixed so I'll keep digging


If it's any help it only seems to be happening on my ships where the CPU is tight. Powergrid doesn't seem to matter.

That actually sounds exactly like the bug I fixed. Powergrid didn't matter because the stuff that was supposed to offline your modules did not do that.

This may seem like a silly question but some of those Minmatar turret icons are really dark. Are you sure they are not actually online?


Yes I'm sure. The turret icons are dark, but RF PP L isn't, so the difference is pretty clear Wink

EDIT And it's not happening to all ships with snug CPU either. I have a Typheen Fleet Issue with 821/825 CPU used, and no mods offline on that.

Hmmm the ships that I'm seeing it on are all shield tanked. Shield Upgrades skill, perhaps? Or Energy Grid Upgrades? The TFI has no shield or grid mods, but the mach has shield mods and a power diagnostic.

Othran
Brutor Tribe
Posted - 2011.09.02 14:06:00 - [28]
 

Edited by: Othran on 02/09/2011 14:13:23
Edited by: Othran on 02/09/2011 14:10:44
Edited by: Othran on 02/09/2011 14:08:41
Originally by: CCP Tuxford
Originally by: Malcanis
Originally by: CCP Tuxford
Originally by: Othran
Its not fixed. It is in fact identical to this morning. Patch#2 applied and no difference at all.

Swap between ships in station and they all have at least one module offline. Online the module, switch ships again and there's a module offline again due to cpu/grid reqs when my skills are not applied (ie I'm out of the ship).

So I have no idea what you think you fixed but its made zero difference here.

I couldn't repro on my player character and noone in house could either so that's what I thought I'd fix. That doesn't necessarily mean all cases are fixed so I'll keep digging


If it's any help it only seems to be happening on my ships where the CPU is tight. Powergrid doesn't seem to matter.

That actually sounds exactly like the bug I fixed. Powergrid didn't matter because the stuff that was supposed to offline your modules did not do that.

This may seem like a silly question but some of those Minmatar turret icons are really dark. Are you sure they are not actually online?


Its not guns going offline. On the ranis it's either the scram or the mag field stab going offline - this morning it was mainly the mwd going offline. Edit - I just managed to switch once without mods going offline, but repeated switching brings the bug back.

Edit 2 - having just read Malcanis post, I wonder if its something to do with mods that boost the powergrid - ranis has a mapc on it

Edit 3 - its happening on the ranis but not on a Hyena. Fits below :

[Hyena, Default]
Damage Control II
200mm Reinforced Rolled Tungsten Plates I
Small Armor Repairer II

Fleeting Propulsion Inhibitor I
Warp Disruptor II
Fleeting Propulsion Inhibitor I
1MN Afterburner II

150mm Light AutoCannon II, Barrage S
Small Nosferatu II
150mm Light AutoCannon II, Barrage S

Small Targeting System Subcontroller I
Small Trimark Armor Pump I


[Taranis, Dual Prop]
Micro Auxiliary Power Core I
Magnetic Field Stabilizer II
Damage Control II

Cold-Gas I Arcjet Thrusters
Warp Scrambler II
Catalyzed Cold-Gas I Arcjet Thrusters

Light Neutron Blaster II, Null S
Light Ion Blaster II, Null S
[empty high slot]
Light Neutron Blaster II, Null S

Small Hybrid Burst Aerator I
Small Hybrid Collision Accelerator I


Warrior II x2


Ciar Meara
Amarr
Virtus Vindice
Posted - 2011.09.02 14:13:00 - [29]
 

Originally by: CCP Tuxford

That actually sounds exactly like the bug I fixed. Powergrid didn't matter because the stuff that was supposed to offline your modules did not do that.

This may seem like a silly question but some of those Minmatar turret icons are really dark. Are you sure they are not actually online?


Wow there is so much fail in this response it's hard to grasp what goes on during testing. You do realise your working on the live server now?

CCP Tuxford

Posted - 2011.09.02 14:16:00 - [30]
 

Originally by: Othran

...


Thanks looking now.


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