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blankseplocked Dear CCP, I am an SDET and today's patch makes me question your CTQ
 
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Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 17:37:00 - [1]
 

Edited by: Denidil on 01/09/2011 19:27:58
Edited by: Denidil on 01/09/2011 18:00:25
We all know bugs happen, especially in MMOs which are generally difficult things to get. Given the complexity and size of MMOs the game company CANNOT possible catch everything. However you can catch a lot of things, and you can respond to bug reports in a timely fashion.

I just saw a bug go through today that should have never made it from your internal server to the public test server, let alone into a production patch. Especially given that users reported it on the the test server.

This triggered alarms in my head to see a bug like this made it to live. This is a bug that should have been caught by a standard test case. Making a fitting that requires an "All Skills Level V" pilot to fit, and see if it fits. This and some of the other UI related bugs (drones not listening to commands) is making me worried that you're not making a Commitment To Quality in your patches and expansions.

This ongoing degradation of patch quality, and apparently lack of CTQ in updates, is part of what is fueling so much player rage around the forums. Many players are angry about seeing fluff items arrive when patch quality is low, and add in that these fluff items are acquired via microtransactions you anger them further - this is what is making some of your player base ragequit. (for the record I personally don't care about the NeX so long as it stays cosmetic only.)

So, CCP, what are you going to do to demonstrate to us - the fans of your signature title - that you are going to make a Commitment to Quality in future patches?


/(SDET = Software Development Engineer in Test)

Discrodia
Gallente
Symbiosis International
Moose Alliance
Posted - 2011.09.01 17:39:00 - [2]
 

Quality? What quality? What gave you the idea that after Incarnage CCP was committed to quality?

Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 17:43:00 - [3]
 

If you wish to participate in this thread I'm going to have to ask you to refrain from irrational raging and abuse. I am actually trying to have a serious discussion with CCP about them making a CTQ going forward.

Black Dranzer
Caldari
Posted - 2011.09.01 17:45:00 - [4]
 

FEARLESS

Discrodia
Gallente
Symbiosis International
Moose Alliance
Posted - 2011.09.01 17:47:00 - [5]
 

Originally by: Denidil
If you wish to participate in this thread I'm going to have to ask you to refrain from irrational raging and abuse. I am actually trying to have a serious discussion with CCP about them making a CTQ going forward.

You say that like CCP will:
a) actually respond
or
b) not spout the same thing they've said to everyone else

However, if you do get one or the other, I will award you one internet and maybe a cookie.

Alex Sinai
Mining And Probing Specialists
Posted - 2011.09.01 17:50:00 - [6]
 

I am eagerly looking for improvements made in this patch. I'm puzzled and lost. I can't find any changes. Backgrounds really not that big deal thing. API i don't even notice. New forums... old forums look way better so i stick to old ones despite that new forums have some nice features like preview of post text. And that's 1.1 not 1.01 patch.

Did it changed anything significant in game? Anyone notice any meaningful gameside changes?

Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 18:00:00 - [7]
 

Originally by: Discrodia
Originally by: Denidil
If you wish to participate in this thread I'm going to have to ask you to refrain from irrational raging and abuse. I am actually trying to have a serious discussion with CCP about them making a CTQ going forward.

You say that like CCP will:
a) actually respond
or
b) not spout the same thing they've said to everyone else

However, if you do get one or the other, I will award you one internet and maybe a cookie.


A) CCP (other than Zym) sometimes do come on the boards you know. hopefully Zym refers this to one of them
B) Being that software defect analysis and automated test design and implementation is my day job at a major operating system vendor (And i'm posting for work while waiting for some code to run, so they know where i work) i'd hope they actually give a better response to a software engineer.

Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 18:19:00 - [8]
 

Originally by: Alex Sinai

Did it changed anything significant in game? Anyone notice any meaningful gameside changes?


the patch was supposed to bring CarbonIO to the client - which is huge. but they pulled it, probably because they found a bug. so it is obvious that CCP's testers are doing some work. they're just not doing minimum coverage.

i want to know why.

----------------------------

Well CCP Zymurgist? Care to get in here and tell us you're going to a dev manager onto the forums.

N1gella Laws0n
Posted - 2011.09.01 18:31:00 - [9]
 

Nice acronym. I used to be an acronym too. Now I'm just a troll, apparently.

Actually, that's not OK. Up yours. I'm an STBP and I say if CCP are too busy drawing pants to get back to developing things that other companies haven't done to death and almost certainly better than CCP will ever manage, then they are doing the wrong thing.

Software Tester By Proxy, now there's an acronym you shove where yours doesn't fit.

Steph Wing
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 18:31:00 - [10]
 

Don't expect a response from CCP in this thread. Remember, Hilmar is watching what we do, not what we say.

N1gella Laws0n
Posted - 2011.09.01 18:33:00 - [11]
 

Edited by: N1gella Laws0n on 01/09/2011 18:33:07
Originally by: Steph Wing
Don't expect a response from CCP in this thread. Remember, Hilmar is watching what we do, not what we say.


He never did say who's names were written on the bullets and baseball bats they got sent, then again, he probably made it up entirely, he does have a flair for talking out of his crack pipe.

Phelan Votronski
Posted - 2011.09.01 18:44:00 - [12]
 

Stop whining you useless nerd. Also lol at ccp giving a damn where you work (well, maybe if they're into fast food).

Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 18:55:00 - [13]
 

Originally by: Phelan Votronski
Stop whining you useless nerd. Also lol at ccp giving a damn where you work (well, maybe if they're into fast food).


considering their server platform is dependent on the product i work on....

Phelan Votronski
Posted - 2011.09.01 19:06:00 - [14]
 

Originally by: Denidil

considering their server platform is dependent on the product i work on....


So what? You're going to do your job like a diligent little bee anyway. Are you suggesting they should be giving you credits? That rather emphasizes my point about you being a narcistic little toad.

Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 19:08:00 - [15]
 

Originally by: Phelan Votronski
Originally by: Denidil

considering their server platform is dependent on the product i work on....


So what? You're going to do your job like a diligent little bee anyway. Are you suggesting they should be giving you credits? That rather emphasizes my point about you being a narcistic little toad.


So you'd think they would actually consider discussing serious things with someone who they know has an idea what they're talking about.

nothing more, nothing less. take your insults and fire them into the nearest star.

Information Agent
Posted - 2011.09.01 19:18:00 - [16]
 

Originally by: Denidil

So you'd think they would actually consider discussing serious things with someone who they know has an idea what they're talking about.


I'm sure they have their own guys and contacts to talk to about things like that, I'm pretty sure they are not going to talk to you over any other paying customer regardless of your work placement. Also the problems are likely not related to the operating system so you'll be as much use as a chocolate teapot to them.

Cdkey Disabled
Amarr
Posted - 2011.09.01 19:19:00 - [17]
 

Very nice thread context and professional approach, my mind = blown.
Good luck on getting a response to this thread whether via forums or evemail or w/e.

I think you totally deserve it, your enthusiasm and knowledge is clearly worth a response imo.

Ciar Meara
Amarr
Virtus Vindice
Posted - 2011.09.01 20:02:00 - [18]
 

Its your fault for undock frankly. Your not supposed to be out, your supposed to be exploring your captains quarter.

Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 21:25:00 - [19]
 

Can't say that I'm surprised by CCP's lack of response.

Alex Sinai
Mining And Probing Specialists
Posted - 2011.09.01 21:54:00 - [20]
 

Originally by: Denidil


the patch was supposed to bring CarbonIO to the client - which is huge. but they pulled it, probably because they found a bug. so it is obvious that CCP's testers are doing some work. they're just not doing minimum coverage.

i want to know why.

----------------------------

Well CCP Zymurgist? Care to get in here and tell us you're going to a dev manager onto the forums.



Thanks for reply.
I actually was looking forward to this patch exactly due to this Carbon I/O. Supposed to be real big time thing. Without it entire patch looks like.. hmm.. hotfix... no... eye candy website stuff without any meaning gameside.

I thought I missed something but it looks like it's really what I see it is. Calling that a patch is fearless.

Estephania
Independent Political Analysts
Posted - 2011.09.01 22:00:00 - [21]
 

Edited by: Estephania on 01/09/2011 22:01:09
Originally by: Ciar Meara
Its your fault for undock frankly. Your not supposed to be out, your supposed to be exploring your captains quarter.


How can we explore captain quarters when I can't check what's under my bed? I demand a new feature - I want to explore the space under my bed. May be it'll even be a low sec space and there are pirates, or null space and I find there a ton of supercapitals. This should be implemented in Incarna 1.11 ASAP as a new and revolutionary feature. I also want to buy a rubber duck so that there will be no danger of drowning when taking a bubble bath. Rubber Duck can be sold via the NEX store.

Frank Millar
Gallente
Posted - 2011.09.01 22:07:00 - [22]
 

The ability to switch ships instantly after docking is rather jolly.

Other than that, I didn't notice anything.

Except that clicks still don't register, of course.

Denidil
Gallente
The Graduates
Morsus Mihi
Posted - 2011.09.01 22:10:00 - [23]
 

Originally by: Frank Millar
The ability to switch ships instantly after docking is rather jolly.

Other than that, I didn't notice anything.

Except that clicks still don't register, of course.


see the issues thread. they let some howler bugs through.

unless you meant you saw no other features.

Ghoest
Posted - 2011.09.01 22:11:00 - [24]
 

They hoped it would work - doesnt that count for something?

Ris Dnalor
Minmatar
Fleet of Doom
Posted - 2011.09.01 22:37:00 - [25]
 

flying in space is sooooo last year. buy a shirt and be happy.

Trolls Troll
Posted - 2011.09.07 23:18:00 - [26]
 

Bumping thread for a friend of mine because he thinks CCP cares about him or his l33t computer skills

Dirty Addict
Posted - 2011.09.08 06:22:00 - [27]
 

OP tried to impress us for being a toilet engineer, failed Rolling Eyes

Why would ccp care about you above all the other customers?
We are all testing when we play, heard of bug reporting?

me me2
Posted - 2011.09.08 10:51:00 - [28]
 

Edited by: me me2 on 08/09/2011 10:58:41
Originally by: Denidil
Edited by: Denidil on 01/09/2011 19:27:58
Edited by: Denidil on 01/09/2011 18:00:25
We all know bugs happen, especially in MMOs which are generally difficult things to get. Given the complexity and size of MMOs the game company CANNOT possible catch everything. However you can catch a lot of things, and you can respond to bug reports in a timely fashion.

I just saw a bug go through today that should have never made it from your internal server to the public test server, let alone into a production patch. Especially given that users reported it on the the test server.

This triggered alarms in my head to see a bug like this made it to live. This is a bug that should have been caught by a standard test case. Making a fitting that requires an "All Skills Level V" pilot to fit, and see if it fits. This and some of the other UI related bugs (drones not listening to commands) is making me worried that you're not making a Commitment To Quality in your patches and expansions.

This ongoing degradation of patch quality, and apparently lack of CTQ in updates, is part of what is fueling so much player rage around the forums. Many players are angry about seeing fluff items arrive when patch quality is low, and add in that these fluff items are acquired via microtransactions you anger them further - this is what is making some of your player base ragequit. (for the record I personally don't care about the NeX so long as it stays cosmetic only.)

So, CCP, what are you going to do to demonstrate to us - the fans of your signature title - that you are going to make a Commitment to Quality in future patches?


/(SDET = Software Development Engineer in Test)


So are you a blue badge?


If you work where I think you work, you are a bit rich to talk about quality and bugs and automation, I know for a fact that it is as bad and even worse.

Which BU are you in?

PS: I am a blue badge too, been an IC and TL and probably have a much lower empid than you do.

You should take a look at your "postponed" PS queries, you will find MANY and MANY that "should" be fixed but aren't because of many reasons, guess you never heard of the bar raising comming up to RTM.


You are just another know it all Arrogant prick that is passing through the company, what is your level? 59? 60? Still pretending to be an SDE when you are simply a SDET, basically a glorified STE.

Move on.


Zedrik Cayne
Gallente
Standards and Practices
Posted - 2011.09.08 11:37:00 - [29]
 

Originally by: me me2
Edited by: me me2 on 08/09/2011 10:58:41
Originally by: Denidil
Edited by: Denidil on 01/09/2011 19:27:58
Edited by: Denidil on 01/09/2011 18:00:25
We all know bugs happen, especially in MMOs which are generally difficult things to get. Given the complexity and size of MMOs the game company CANNOT possible catch everything. However you can catch a lot of things, and you can respond to bug reports in a timely fashion.

I just saw a bug go through today that should have never made it from your internal server to the public test server, let alone into a production patch. Especially given that users reported it on the the test server.

This triggered alarms in my head to see a bug like this made it to live. This is a bug that should have been caught by a standard test case. Making a fitting that requires an "All Skills Level V" pilot to fit, and see if it fits. This and some of the other UI related bugs (drones not listening to commands) is making me worried that you're not making a Commitment To Quality in your patches and expansions.

This ongoing degradation of patch quality, and apparently lack of CTQ in updates, is part of what is fueling so much player rage around the forums. Many players are angry about seeing fluff items arrive when patch quality is low, and add in that these fluff items are acquired via microtransactions you anger them further - this is what is making some of your player base ragequit. (for the record I personally don't care about the NeX so long as it stays cosmetic only.)

So, CCP, what are you going to do to demonstrate to us - the fans of your signature title - that you are going to make a Commitment to Quality in future patches?


/(SDET = Software Development Engineer in Test)


So are you a blue badge?


If you work where I think you work, you are a bit rich to talk about quality and bugs and automation, I know for a fact that it is as bad and even worse.

Which BU are you in?

PS: I am a blue badge too, been an IC and TL and probably have a much lower empid than you do.

You should take a look at your "postponed" PS queries, you will find MANY and MANY that "should" be fixed but aren't because of many reasons, guess you never heard of the bar raising comming up to RTM.


You are just another know it all Arrogant prick that is passing through the company, what is your level? 59? 60? Still pretending to be an SDE when you are simply a SDET, basically a glorified STE.

Move on.




NERD FIGHT! NERD FIGHT!

Alissa Solette
Posted - 2011.09.08 12:05:00 - [30]
 

Edited by: Alissa Solette on 08/09/2011 12:09:58
Originally by: Denidil
So, CCP, what are you going to do to demonstrate to us - the fans of your signature title - that you are going to make a Commitment to Quality in future patches?


It's quite easy:

1. Ignore this thread and any other feedback from customers that are not obvious CCP alts.

2. Leave EVE on the back burner and compensate the loss of veteran players with Monocle sales.

3. Rush development of Dust and WoD to compensate for the loss of further Monocle sales once the Monocle-market is saturated.

I hope I was able to address your concerns. If you have any further questions or suggestions then please direct them to trashcan@eveonline.com.


Also: What bug? The logs don't show any bug. It must be an issue with your ISP or with your perception of objective reality.


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