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blankseplocked Petition survey fixes (Thank you for contacting EVE Online customer...
 
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ChrisIsherwood
Posted - 2011.08.26 20:49:00 - [1]
 

When you send this email

"Thank you for contacting EVE Online customer support.

One of your petitions has recently been closed and we would greatly appreciate your input on how well it was handled so we can continue to improve our services.
To do so, please follow this link, select the closed petition and fill in the survey."


  • please indicate which account it was for! What I would expect is the this link would be to the petition. Instead it to a generic http://support.eve-online.com/Pages/Petitions/MyPetitions.aspx, where I then have to guess the account in question.


  • I probably guessed correctly, but professional surveys don't ask the respondent to rate something "0-10" without a hint as to what 0 is versus 10.


 

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