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blankseplocked Reimbursement and access to game server logs
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Posted - 2011.08.01 12:55:00 - [1]

Edited by: Tob''ruk on 01/08/2011 12:56:32
Recently had the misfortune of losing a ship and a pod in low sec Embarassed The ship loss I had no problems with as I was very much pinned down but I felt my pod loss was due to a issue which people have else where reported (i.e. not being able to warp although spamming warp before and after being in your pod). Of course I got pretty much the standard "the logs show nothing" answer from a number of GMs so I requested a copy of said logs to verify this myself. I was told this was not allowed and I would like to suggest that the CSM raise this issue with CCP.

Why can a paying costumer not get access to game server logs that involve him/her actions directly? I think getting access to these logs would reduce discontent with many a declined reimbursed petitions and/or make people more content with GM answers in these matters when they can have the same information as they have. To me it should be as easy as asking my phone company for list of my recent phone calls if I'm not happy with my phone bill or something. What do you all think?



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